We have been bringing our 4.5 pound maltipoo, Gizmo, here ever since Pam began working here. Pam…read moredid an amazing job with Gizmo, and we followed her each time she moved businesses. Unfortunately,
Pam moved to another state, but we continued bringing Gizmo here because we never had a bad experience. This changed drastically in January of this year. We made a same day grooming appointment because the groomer said they could get him in no problem. It always took Pam around 45 minutes to do him, so we assumed this would be the case. When I dropped him off, there were 4/5 younger groomers who were standoffish and unprofessional. There were a couple dogs shivering in a big sink which was in a room with no groomers present, and I could hear numerous dogs yelping and whimpering in the back. Additionally, the space seemed dirty, unorganized, and had a strong unpleasant odor. I made sure they had my number and waited in the car, definitely thrown off, as this was never the vibe with Pam. After an hour and a half, I went in to see if he was ready yet, as it had never taken that long before, and I was met with an attitude from a younger woman who said "We told you already we'll call you." Again, I noticed there a couple dogs alone in a sink, wet and shivering, in a room without a groomer present. After another 45 minutes, I recieved a text saying he was ready. When I went in, a younger teenager, maybe 15/16 years old brought him out and told me he moved because he was scared by another bigger dog, and she accidentally "clipped" his ear. This accidental clip was about a half inch long, and 3/4mm wide. His ear was covered in blood, and the powder they put over it to make it stop bleeding. This "groomer" was extremely unprofessional, seemed very disorganized and unexperienced, and played it off as it was no big deal. Remind you, Pam never had more than 2-3 dogs in the space at any given time, and at this moment there were at least 10. I would have preferred them to tell us they could not get him in rather than overbooking. Of course a small, 4 pound dog would become scared of another, anxious dog, but you would think proper training and experience would prevent a cut this bad from happening. Gizmo's personality remained timid, anxious, and scared for about a week after this appointment. Fast forward to June, Gizmo's ear never healed properly, as the trauma was deep and severe, and after going to vet to see if there was anything we could do, we learned a hematoma grew over the wound. This painful growth happens to dogs who experience a traumatic wound, especially on the flaps of their ear. This would not have happened under Pam's supervision, and sadly, we will no longer support nor recommend this groomer. I feel sorry for those who trust that these groomers will take care of their babies, only to find out they are being treated with negligence by untrained and unprofessional "groomers."
Update - I am leaving this on Yelp since the business decided to report my truthful review and it can no longer be viewed on Google Reviews. How ethical.