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    PetSmart

    PetSmart

    3.0
    (184 reviews)

    Got our little boy Cashew groomed again here for the 3rd time several months ago, but haven't had…read moretime to do my reviews lately. Again, he was groomed so perfectly! Theresa groomed him this time and took him from crusty to cute!

    I had a grooming appointment scheduled for my dog on Sunday (6/14/26). When we arrived at the…read moresalon, my dog became anxious as he usually does, though he was not aggressive. I've brought him to this PetSmart location two or three times before without any issues. This time, however, I was approached by groomer Jennifer, who explained that because my dog was anxious, they would not be able to take weekend appointments going forward so he wouldn't startle other dogs, and that notes from previous visits reflected his behavior. I asked why this hadn't been mentioned before, since I was never told of any concerns at pickup. Jennifer responded that it was for his well-being and said she would complete the grooming today, but after this visit, weekend appointments would no longer be available. I then decided to cancel the appointment because I no longer felt comfortable continuing. The experience felt quite different from what I expected from a large company. I understand some dogs get anxious during grooming or vet visits, and I've never been told I couldn't return elsewhere because of it. After leaving, I went to another groomer I've used before who handled him without any issue and charged less for the same service. In the end, it worked out better for us overall, though I was disappointed with how the situation was handled, especially given our previous visits. I'm sharing this feedback in hopes it helps improve communication with pet owners.

    PetSmart

    PetSmart

    3.8
    (11 reviews)

    Best dog grooming place we have been to so far. They did an amazing job!! We have a maltipoo…read morethat's almost 1 years old. She's been to 3 other dog grooming places and I also groom her at times myself. Appointment- we booked online and got lucky to get a ln appointment today. Since it was our first time, we got the new customer discount. Interior- the place was clean. Service- all the staff members were so nice!! There were three people in the floor. Two were cutting dogs hairs. All the dogs were standing there quietly as the groomers were cutting. They were so gentle and nice with the dogs. The person who checked my dog in was so nice and accommodating. I originally picked a more expensive package because I didn't know what my dog needed, but she fixed it and told me what each thing was. She also told me what I needed and not needed. Therefore, the cost was cheaper than I picked which was great! Ari was my groomer and she did an amazing job!! I'm so impressed. The grooming was nice and clean. Best I've seen so far compared to the other three places. They take their time to make sure the dog looks great and feels comfortable. My dog can get anxious at times about grooming, but they did great! My dogs fur got really knotty so she needed a full buzz cut, nail trim, ear cleaning and bath. I'm so impressed. My dog looks so great! They trimmed her exactly what I wanted and what my dog needed. They also call and tell you how the pet did. They also write a note in your profile so you know how your pet did. Love the service! I highly recommend this grooming place.

    This is our 3rd time taking our little tike Cashew in for a grooming here. And like the 2 times…read morebefore, they de-sheeped our little poodle rescue into a sleek handsome boy once again! Julianna is wonderful & sweet to our little boy! Cashew gives her 5 stars (=4 paws + a tail :). They have reasonable grooming prices too and easy to schedule on-line.

    Petco

    Petco

    3.0
    (105 reviews)

    I went there this afternoon around 4pm for a self serve dog wash for the first time. Paid the $20…read morewas handed a basket with 2 rolled up towels that looked dirty, an apron rolled up with dog hair all over, and a pink scrubber brush full of dog hair. I went in the dog washes area it was dirty. Both dog washes were out of shampoos and conditioner.i had my dog wet in the tub cold while we fetched an employee to come in. She opened up the box and confirmed everything was out. She went away to grab the supplies and refilled. The self serve dog wash at petco was supposed to be a convenient place with all supplies provided, and a clean area. It was the complete opposite. I do not recommend. Area is neglected and not kept up. I wish I would have taken pictures for this review.

    This morning I stopped by Petco for a return and some new dog collars, and even though I was…read moreoverwhelmed and exhausted, the staff completely turned my experience around. Ed (or Eddie) helped me with my return quickly and graciously, even without tags or a receipt. When I went to look at collars, another employee (whose name I sadly missed) kindly pointed out that the ones I had chosen might be too big for my Frenchie. She took the time to explain how to check fit--making sure you can only slip two fingers under the collar so the dog can't wiggle out. Her expertise and kindness really stood out. At checkout, Marti helped me with my purchase. On my way up I accidentally knocked over a display, but she didn't hesitate to pick everything up and still treated me kindly and patiently. She even guided me through fixing my card in the reader when I inserted it wrong. Even though I was frazzled and in a rush, she treated me with the same professionalism and friendliness as the customer before me. I just want to say thank you to the whole team at this location. They are consistently hands-on, knowledgeable, and kind. Today was no exception--I left feeling truly grateful for the help and care they showed me. Hank and Honey love their new harnesses.

    Dog Quest - pet_training - Updated June 2026

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