I've been boarding my dog here for almost two years and have been very happy with the service. Everyone who works here is nice and I often get pictures and videos texted to me of my dog while she's being boarded. My dog can be suspicious of new people but the staff is always very patient and I can tell she enjoys her stays. read more

Dog Planet NY - Pet Boarding Near Me - Astoria, New York

Waited for my dogs second grooming to post, It's a very pretty shop and the girl who works at the desk is very nice. I didn't meet the actual groomer but she did a great job. So happy I found this place (my groomer in long island city closed down). I think it's reasonably priced for the area. Highly recommend! read more

Service provided VS Communication/Pricing Bath/nail trim/ cleaning- all that good stuff for a monthly dog grooming is not something I would argue against here. Dog Planet does well in what it does with getting your pupper all clean as a whistle and I have a husky and they handle his deshedding pretty well. Main thing I am against is communicaiton and pricing, There is a very strong inconsistency is timings provided for all 6 times I brought my dog over. It could be just because of the dog volume, I am not sure but last time when I am bringing my dog to the front counter, I am told 3-4 hours from 10am and and its hitting 3pm and I am told not done and I wouldnt see my dog until 6pm. Other times would be early such as told 4-5 hours but done in 3 hours or all day but done 2 hours after i dropped him off. Its very annoying to where I can't plan the day. Pricing, i think its because I have a large dog of 48 pounds and hes a husky so Im paying around $150+ for him, idk if thats normal pricing for monthly grooming with deshedding. Place is really nice, they bought a second space on further right of the store for their operations for dog cleaning and used their old space for merch. read more

Dog Planet NY - Pet Boarding Near Me - Astoria, New York

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looked sooooo sad everytime I pass by waiting for the bus , there was only one dog in there and then the lady is sitting there on her phone in the corner with a mask on , zero interaction at all don't waste your money here if you actually want your dog to socialize with others. Not to mention the manager Claudia scarring away her customers with her nasty attitude. Don't come here ! read more

I work in the area and was looking for a groomer for my blind Brussels and after passing by and asking a million questions finally decided to give this place a try. Being that my dog is blind and very anxious I was concerned, but everyone here was very nice. They did a great job on the cut and really made me feel good with the handling of her. They were understanding of my crazy dog mom worries and did not seem worried about grooming a blind dog who needs a little extra care. On to the groom, again these ladies were great, they cut her exactly as I wanted and even asked me if certain areas were okay when they were done. I really appreciated their care of my pet and the attention to detail on how I wanted her cut. I will be bringing her back :) read more

Dog Planet NY - Coco - Pet Boarding Near Me - Astoria, New York

The front desk girl Jackie is so rude and mopey. She is constantly glued to her phone (even when she is inside with the dogs) and practically rolls her eyes when she has to answer the door. She reflects very poorly on this business, unfortunately. read more

I've taken my peekapoo pup (4 years old) here several times now for grooming. They do a great job and happily take all my requests for how I want her cut. Service is also great and accommodating. One time I was running late dropping her off and I called to let them know, they were totally fine with it. This time my bf was going to be late picking her up and again, super nice about it. Also they are AWESOME with dressing her up in cute little bows and bandanas. The Christmas puff balls were my favorite I recommend! read more

Dog Planet NY - Pet Boarding Near Me - Astoria, New York

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I've been here a few times but I'm done. Prices are incredibly inconsistent and it took my cavapoochon over 4 hours. Not to mention she has pretty bad clipper burn on one of her legs, I was charged an extra $25 for "dematting" when I know she didn't have any. I'm aware of caring for her curly hair and I brush her every day. Even worse, the groomer decided it was her right to tell me she thought my naturally small dog was "sick and it made her sad to groom her". She accused me of not feeding my dog and acted like I didn't know how to care for her. I will not be coming back here. read more

Gave my dog a nice spa day and found this place from yelp with a reasonable price for a grooming session! Owner was very nice and gave me a thorough explanation and asked what I would like my dog's haircut to look like. Needless to say, I almost didn't recognize my dog afterwards because i didn't think it was possible, but he became sooo much cuter after his haircut! Also, he smelled soooo heavenly too, I couldn't stop burying my face in his super velvety soft fur afterwards! Not to mention they gave him a cute little bandana, which I'm definitely going to get reusing! I wish I remember the girl who did the grooming but I hope they put it in the system because I will definitely be coming back again for another session! :) read more

Very unwelcoming atmosphere. I just got a puppy, so I've been going around to the local daycare places in Astoria to scope it out and let's just say the staff here left something to be desired. The young woman at the front desk was openly annoyed at my presence, let alone my questions, despite the store being empty. The place was cute and clean, but unfortunately I don't want people who seemingly hate their jobs caring for my pet. read more

I've been using dog planet for about six months and the staff never disappoints. The owner Claudia is super nice and accommodating. I recently had to leave my dogs for 2 weeks and they were really well taken care of. I never want to be apart from my boys milo and ollie. But if I have to I know they are in good hands at dog planet. I want to give a special shout out to Beatriz and Kate who sent pics and video of my boys daily and are just all around awesome people. And awesome at their job. Ollie is not a people person but he really took a liking to them. And I've also had them groomed here and my boys never looked more handsome. read more

Please, please, please, I'm begging you, especially if you have a long-haired dog, do NOT take your dog to Dog Planet. Note: This review pertains to Dog Planet's grooming services. When I brought Stanley in for his appointment I gave very clear directions to the woman who greeted me on what services I would like done. I asked for a full body trim with scissors ONLY and made it very clear that I did not want him shaved--I even provided a picture of what he looked like after a past groom. When I returned to pick him up, I was absolutely horrified to find that they shaved his entire body almost down to the skin, except for his legs and head. Stanley was NOT matted and has never been matted; we brush and pick his coat almost every day-- his coat prior to this shave was silky and soft and beautiful. Stanley is a long-haired dachshund mix. Like all long-haired dog breeds, he should NEVER be shaved because he uses his coat to regulate temperature and protect his skin from the sun. Shaving a long coat can cause a dog's coat to NEVER grow back the same length or texture, meaning my dog's coat could be permanently ruined. A professional dog groomer should ABSOLUTELY know this. The owner of this business gave a full refund for the services I received, but in the end it does not fix what was done to my dog's coat. To make matters worse, when I inspected his coat and skin closer, I noticed that the shave was terribly uneven--choppy, streaky, just awful to look at. I also noticed clipper burn in multiple locations on his belly and on the underside of his legs. I know that there is always some wiggle room when it comes to how a haircut might come out, but completely ignoring my request for scissors only and shaving off all of his natural hair--and potentially ruining his coat forever? And then nicking his skin with a tool that I specifically asked them not to use? Nope. A reputable dog groomer would never do this and I'm just absolutely disgusted. This happened two weeks ago and I'm still beside myself. Please spare yourself and your pup and choose a different groomer. read more

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I absolutely will not be using Dog Planet again. They are not to be trusted. The staff ignored my instructions and fed my small dog 5 times (!!!) her usual meal size. When we picked her up after 4 days, she was swollen and struggled to walk without getting distressed - and even though she was dropped off freshly bathed, she had a visibly dirty coat with faeces in it. It took days for my dog to be able to eat again, and only after dozens of uncomfortable bathroom breaks for her. After calling the front desk to complain the next day, the owner Claudia called and made excuses. She said "it was a busy weekend" and went as far as to "check security tapes" to accuse my husband of not telling the staff our dogs needs. If they'd forgotten or misheard, it would have taken a few minutes to call or email me to double check her needs. Clearly, the staff are poorly trained in how to look after dogs. It's the absolute bare minimum to feed a dog properly and listen to the owners requests. Instead of doing their job - which I paid them hundreds of dollars for! - they made my dog sick out of lazy negligence. To make matters worse, the owner refused to give me even a partial refund as a sorry for the terrible care and stopped texting me back when I pressed for compensation, saying she can't give any refunds for because "she had a business partner". She is useless. Avoid Dog Planet's boarding. read more

Unfortunately didn't even get a chance to make my appointment. I showed up for my pets grooming appointment to a locked door with a sign that said "closed - for grooming go to *another address*" A second location?? Nobody from Dog Planet answered their phone despite my several attempts to get in contact with someone while me and my pet stood in the cold on the sidewalk. Nobody even called me back. I tried to find the second address posted on the door - how wildly unprofessional! My pet HATES travel and I just can't justify that this place left me completely hanging despite having an appointment. It's already stressful for my pet to go to the groomer because she's an older gal - and y'all just locked your door and said Nevermind. Definitely do not I repeat DO NOT make an appointment here they will just ghost you, and not return your calls. And the rates are extremely high by the way for this type of service. Or LACK OF SERVICE. Weird because the first time I brought my cat there it was simple. Definitely won't be giving this place a third chance. read more

Love love love the team for daycare, dog boarding and dog wash services. BUT be careful with who the groomer is and how they communicate with you on the grooming service. They used to charge no cost when your dog was waiting for their turn for grooming and they used to communicate clearly when the next available appointment is so you can make a judgment as to when to bring the dog. Now that they have raised their price of daycare and perhaps trying to make more money, they don't tell you clearly when the next appointment is. When you call for grooming, they would appear to be very accommodating and tell you to bring your pups there right away and that they will "squeeze you in" between appointments. Last thing you know is that your pup will end up staying there for more than 4 hours and they will charge you $40 in addition to the grooming cost or however long by hourly rate. While it's fair to charge people for daycare, they are misleading in that that they did not tell you how long the queue is or when the next available appointment is, and then charge you for all the hours that your dog end up staying here waiting for their turn. So while the grooming cost is not that much different than other operations in the neighborhood, chances are you end up paying much more because they trick you to pay for daycare. The quality of grooming is also not consistent so you need to be careful with who the groomer is for the day. You can tell clearly that when they are in a rush, they just shave the dogs without much thoughts while occasionally when they have more time, they use scissors and your pup ends up looking much better. It could have been solved though by a clear communication as to what the clients ask for and then give accurate estimate about timing, but they fail to do that so you have to be very proactive when "making an appointment" in order not to be tricked. read more

Dog Planet NY - Pet Boarding Near Me - Astoria, New York

DO NOT BRING YOUR DOGS HERE!!! If you care for the safety and wellness of your pet I suggest you avoid this place. I called to make an appt for my dog and was told to come in within the hour, I was told they can "squeeze her in" I dropped off my dog and was told she will be ready in 2 hours. 2 hours later I called to say I was on my way to pick her up and I was told she hasn't been seen yet, that they had to do the other dogs that have been waiting first. So they basically had me rush there to drop off my dog only to have her sitting in the cage for over 2 hours when she could have just told me what time to bring her so she can be seen. Another 2 hours past and it was almost time for closing. I come back and noticed the cut on her arm, the groomer tried to hide it with a piece of hair and some glue, when I noticed it only then she tells me that she "accidentally" cut her. Obviously from doing a rush job! My dog was shaking and crying constantly. When I took her to my vet I was told they would run some test and try to heal the wound because the cut was infected. I paid an extremely high bill for this and that same week I had to take her to an emergency room because my dog wouldn't stop crying and shaking..she has been traumatized and scarred for life! My dog is a show dog and now she looks damaged and scared. I give her several medications and put ointment on it. I contacted the owner and she refused to take full responsibility for the expenses and damages this has caused to not only my mental health but the damage this has caused to my dog. I am reporting them to the better business bureau and I am filing a complaint with the courts. YOU HAVE BEEN WARNED! This establishment is negligent and dangerous. Do not bring your pet here. read more

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Excellent service, Girls was very nice and helpful. They did good job .I am very happy with this place. read more

Dog Planet NY - Stella ,very happy after her haircut . - Pet Boarding Near Me - Astoria, New York

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Super overpriced. The place yes it's super nice with all the products. For nail trim it's like $20 dollars all they doing is cutting nails... grooming depending on size probably $100+ ... no thanks. read more

Dog Planet welcomed our Australian Shepherd (on very short notice on a Sunday) after a hiking trip left him covered in ticks. They were accommodating, informative and took great care of our dog. We brought him home soft, smelling good and most importantly happy & tick-free. They even gave him a cute bandana! Thanks Dog Planet, we'll be back! read more

Dog Planet NY - Pet Boarding Near Me - Astoria, New York

definitely will be coming back . everyone was so nice , they took great care of my pup, her haircut came out so cute ! cost $80 with taxes and fees included for a full grooming service. read more

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So I put 1 star because all my cat paws' nails were BLEEDING. This is the very first time that this happened. However, I took my black cat, which is now my best friend's cat, yesterday 7/21/24, and his paws were bleeding as well, and the grooming forgot to shave his front legs smh. So when I got there this morning 7/22/24 after saying good morning I mentioned, then my cat from yesterday was bleeding from his nails, and also his legs weren't shaved. So do me a favor and let the grooming know, please. I don't wanna see any bleed, and please don't forget her front 2 legs, and then I get back and all my furry animal nails. We're bleeding, not sure of the groomer name, but I know what she looks like . I am very upset at this point I will not be bringing her back . She was crying and the audacity of the groomer, to mention to me when I picked her up that she was being bad or misbehaving. I wonder why now because you cut her too far. read more

Update after 1 yr of grooming: still loving Claudia and her team. They keep notes on grooming preferences, and are patient and kind when I ask for changes or to try something different. It has been helpful that they ask when I pick him up if I'm good with everything, only one time I said oh maybe a little shorter here or there, and they did it ASAP. They are busy and popular bc they're great, so I've learned to keep my calendar open a bit when I drop him off, in case they need a little more time to finish. They always keep me updated with timing estimates. I recommend her to new dog owners I meet in the neighborhood all the time. read more

Saint had the best bath here and he loves it. Just as much as I do thanks for taking us an hour before you close! read more

Dog Planet NY - Pet Boarding Near Me - Astoria, New York

Brought my schnoodle here after I inherited him from my grandparents who hadn't had him groomed in a very long time. I was nervous to take him anywhere but dog planet was accommodating and professional. I put some before and after pictures! Thank you read more

Dog Planet NY - Pet Boarding Near Me - Astoria, New York

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Used Dog Planet for doggie daycare, boarding and grooming. Friendly service and hassle free transactions by entire staff. Very impressed with grooming for my Lhasa Apso. read more

Do not go here! You pet and your wallet deserves better. Most of the positive reviews are from Groupon. I recently had a very negative experience at this place. The staff do not communicate well. They not only signed me up for additional "services" without actually doing what I initially asked them. I took in my 35-lb border collie mix for a face trim and clipping, them was coaxed into grooming package. Then I received a call asking if I wanted a fur bath. I said them to go ahead and just take care of everything. After I picked up the dog, didn't seem to have gotten any grooming done at all, just a bath. On a positive note, the Furminator bath was well done. I called the place again explaining the issue and was asked to schedule a second appointment. The front desk person didn't even apologize for the mix-up, kept arguing and charged me additional fees. I returned with dog for a small trim work behind my dogs ear and tail, and was charged 27 dollars unapologetically. While I don't mind paying for the appropriate services, I was appalled at their customer service especially after the inconvenience of taking two afternoons off my busy schedule as a physician. read more

I always walk by this place and see a lot of happy dogs playing with each other so I decided to try it out today when my puppy needed to be groomed. He is very afraid of water and loud hair dryers so we were afraid he wasn't able to get groomed correctly, but we didn't get a call saying he wasn't able to get groomed, thankfully. When I arrived, I saw that his hair wasn't trimmed as much as I wanted, so I asked if they could trim his hair some more and they were very happy to do so. He came out looking really happy! I'll definitely go back to Dog Planet for another grooming session! read more

We recently moved to Astoria and we're so happy that this pet grooming place is only 2 blocks away!! They took such great care of our pup! We will definitely be frequenting here for our routine groom! read more

Dog Planet NY - Mac, the Yorkie Poo - Pet Boarding Near Me - Astoria, New York

One star is a lot more than they deserve. I will NEVER bring my dog to Dog Planet Groomers ever again. The receptionist called me to say your dog is ready and I told them I will be there as soon as I can but probably in about one hour. They charged me $35 extra without even letting me know in advance that there would be a charge. When I questioned the owner (Claudia) she argued with me saying I should have known there would be a charge. I have used this groomer several times and had an issue the last time as well. My dog was at the groomers for hours and when I called to see if she was ready, they gave me the run around and kept the dog for over 4 or 5 hours with no explanation. The owner proceeded to blame her staff. Where was the charge then? By the way my dog is only 5 lbs soaking wet and as sweet as can be. The level of rudeness was beyond and as the owner she should have been more accommodating to a customer. I had 2 issues and that's my limit. Find another groomer that knows how to run a business because she is going about it the wrong way. I am a big supporter of local businesses but, sorry, NOT THIS ONE. read more

I love this place my babies came beautiful. I will definitely come back. Thankyou so much I know lio is hard to groom but you guys did a great job. read more

Dog Planet NY - Lio and linda look wonderful thanks - Pet Boarding Near Me - Astoria, New York

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Nice clean spot with solid services! It's very central located and very close to the subway stop. Would recommend if you're living in the neighborhood. read more

This has been our to go spot. We tried other groom place but the results just wasn't the same. At dog planet they do exactly what we want our Dulce to get. She comes out squeaky clean and beautiful. Highly recommend. read more

Dog Planet NY - Freshly groomed - Pet Boarding Near Me - Astoria, New York

Went in with my bf to give my huge GSD a bath, they have everything for you ie shampoo conditioner towels hairdryer etc all for $20. It's a clean place, staff was amazing and deFinitely will be back read more

This was my first time with this grooming salon and i wished i read reviews sooner. I'm never one to make a reviews and even a bad review at all but this really pushed me. I waited awhile to post this but i never heard back from the salon so here it goes. I brought my labradoodle puppy last week for a simple trim and nail clipping. I also paid extra $10 for cleaning the teeth. When i got her they put a cute bow on her so i got distracted and was happy i even gave a tip without fully checking her yet. As soon as we got home my husband notice how uneven her haircut is all over her body and her butt area wasnt even cleaned well. But that wasn't the main problem!! when we checked her we saw red rashes on her body and her ears. It was so red that I felt so bad for her imagining how she was hurting while they were grooming her. I soon learned they are razor burns. I called the salon and they made me email their owner Claudia but she took some time to respond and did not even show an ounce of care for her client. She just asked if my puppy has allergies which she has not and she has been groomed twice before and this never happened to her!! I hope nobody's dog goes through this because it is so painful to see especially that mine is still a puppy read more

Dog Planet NY - Pet Boarding Near Me - Astoria, New York

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Our elderly dog has significant arthritis, as an Affenpinscher has very dense fur, and is very hard to groo. Dog Planet does a magnificent job at a reasonable price and our puppy comes out beautiful and happ! read more

Dog Planet NY - Our dog after his grooming--we can now see his eyes again, and his little monkey face! - Pet Boarding Near Me - Astoria, New York

I been coming to this place for a while. It use to be different owners then it switch but it's still the best place. I have brought my dog Ginabella who is no longer here and now I bring my puppy Benji!! Best grooming and they always bring my Benji looking amazing and fresh. Love this place hope to see you soon. It was about time I left a review! love it! read more

Dogs came out super cute after bath and haircuts! So relieved that they were really patient with my dog teddy, who can be very snappy. You can tell the groomer is experienced and they know what they're doing! read more

Brought my shihtzu puppy for grooming and they did a wonderful job! Very happy with the cut and service

We left our 5 month old Golden Doodle here for a week while traveling and Beatrice took the best care of our boy. I was anxious to leave him for the first time but she sent me texts with pics and videos multiple times a day and was in constant contact! My dog seemed really happy and well taken care of when we picked him up and seems like he had a fun week at Dog Planet!! Thanks so much! read more

Loved the service... everyone was so kind and my doggy came out cute as a pickle and super happy !