I took my Yorky to get groomed. They did a good job followed my instructions of what I wanted and…read morethey are very friendly.

I'm very disappointed, I have supported pet smart for years and nothing really makes me upset but…read morethis truly infuriates me, I was looking at the bettas and noticed a majority of them were in bad condition. Very dirty cloudy water in almost every cup. 4 of them were dead which I let a worker know. I am sad and disgusted that they are kept like this and they didn't even noticed they were dead. After seeing the dead fish which looked like they had been there for awhile, I checked on the other fish that were SUPER distressed, the fish were glass surfing, some were very lethargic. Some were on their sides just floating there, it truly makes me sad that a corporation this big and claims they are the place for taking care of your animals, can't even take care of their own animals.

Everyone is so friendly ! Great inventory also. I've have found the dog clothes and toys to extra…read morecute and they have great value on snacks.

**Review for the 9/14 Adoption Event**…read more PetSmart on Madison Ave collaborates with local shelters to provide opportunities to meet and greet fully vetted (vaccinated, fixed, dewormed, etc) pets ready for adoption. I attended the 9/14 event for a kitten and loved how the Let Them Be Little Feline Rescue (LTBLF Rescue) provided an enclosure so you could take a kitten or cat inside to interact with them. There was two other shelter organizations and I truly enjoyed seeing all of these cats being well cared for. Although I did not adopt a cat that day, I expressed interest in fostering kittens with LTBLF Rescue and was matched with two beautiful Siamese babies within the week. Loved attending the adoption event at this PetSmart and wanted to share my positive experience here! Highly encourage anyone interested in adoption or fostering to come out and network with shelter organizations in your community to learn about their programs and services!

Located on Central and Cambern Avenues in the Costco shopping center right off the 15 FWY with…read moreplenty of parking. This store is always organized, fully stocked, and I find what I'm going for. You will find most pet supplies here for your dogs, cats, fish, reptiles, birds, hamsters, guinea pigs, and more. Staff members I've encountered have been friendly, and helpful, especially the cashiers. Besides pet food and supplies, they offer grooming, training, adoption, and other services. When you order online, you can either have it shipped to your address, or you can pick up at the store within a couple hours. I've always had a good experience at this location and will continue to shop here for my dogs.

Do not come to this Petsmart Lake Elsinore location. On April 2nd my dog (maltipoo) was groomed by…read moreJessica (full bath and cut). When I picked him up, Jessica was no longer there and my dog was given to me by another person. No on mentioned anything at all about him being burned and cut with the clippers. Two days later (because I work 12 hr shifts) I came home at midnight on April 4th, noticed my dog was continuously licking his private area. When I turned him on his back to see why he was licking I began to notice the burns and cuts under his right arm, on his scrotum and his penis was burned. The following morning I called the grooming manager (Amanda) and told her what happened. No apology, no customer service or empathy AT ALL. On the contrary I was told I had to prove the allegations because maybe he already had this and I "just didn't notice." Really??? I was told to take the dog the vet and prove that it was from their grooming service that the dog had the burns. I immediately did just that. If I took the dog to any vet I have to upfront the bill money and ask for a refund if proven right, and if not I had to go to their recommended vet and they would pay, still ONLY if proven. I took him to their recommendation because I knew the vet would agree, (Banfield vet in Murrieta, great service btw). The vet ruled in our favor and said yes definitely from the grooming and he treated the burn with antibiotic shot and gave him pain meds and antibiotic cream. Today I went to get a refund for the grooming service and the Petsmart store manager George (tall tan skinned bald man), apparently knew why I was there when I asked for the manager because he just said, "shel refund you" as he pointed to another employee. He didn't make any eye contact with me nor give any apology. That's the worse part of all this. We never once raised our voice or acted out of anger and never once were we given an apology by any of the employees at this location. Very sad! I didn't post all pics because I think even dog private areas may be inappropriate for public view so I only posted the arm.

I gave the store call this morning, black Friday, the day after Thanksgiving. I had an inquiry…read moreabout a particular item and they went to the department grabbed what it was that I was inquiring about and set it aside at the register without a request from me to do so. It was waiting there when I arrived at the store. Even on a crazy day like Black Friday, they took the time to execute the very best customer service that they could. Congratulations to Petco on never taking a holiday when the store is open

Order for curbside pick up and arrived , then was told I have to wait bc they have a line inside …read more No prob I'll come in to get it , well then you have to wait in line ...... So why is the point for ordering online for curbside ?

Took our pups to the Kahoots 7th Birthday Party and they had a blast!…read more The place was decked out for fun furry festivities. There were treats for four-legged and two-legged partiers alike. The event included pet adoptions, hot dogs for humans, bark-cuterie for pets, mocktails for the four-legged patrons, and a range of activities for everyone to enjoy. Thanks Kahoots for hosting such a fun event for all!

Horrible customer service from Cynthia. She didn't know how to give a refund on a kahoots product…read more I called before I drove there and the manager said I would be able to receive a refund. It makes no sense how this store doesn't know how to look up transactions. I will now drive to Temecula where Cody was very nice and kind.

It was our first time trying Vanity Fur and this won't be the last! Lucy was gentle and so patient…read morewith our baby and communicated with us throughout the entire process. Will be booking with them again!

As usual Analisa did a great job grooming Charmy again. Knowing she was a little more anxious and…read morehyper today since she just came from a Vet visit. Thank you Vanity Fur, I know my Charmy is in good hands for making her clean, fresh, and beautiful.

Apollo improved a ton over this 6 week course! He learned how to walk on a leash, recall, leave…read morethings, take things, drop things, high five, and more. It was also a good opportunity for him to be around other dogs in a safe space. Holly gives you the tools (and homework handouts) to continue the training at home. She's also great about training the owners - we were learning alongside Apollo! I also really love that once you complete a level you can drop back in to any class free of charge. Thanks so much, Holly! We'll be gearing up for Silver!

Holly is great at what she does! We did the in home training and it was great. She is very punctual…read morewhich I appreciate. She is kind and easy going. You can tell she loves what she does. Maple is a better dog because of Holly's training. I would highly recommend her. Thanks Holly for taking such great care of Maple and us.

Love it here! I bring my dog (black lab) in here. They love her and give her treats. The dog food…read morehere is so good for my dog. I highly recommend Just Food For Dogs. I've never had any issues with parking either.

So stoked I finally made it to the JFFD store right next to the new house we just moved to. I work…read moreat The Bone Adventure (in Orange County) and we actually sell the fresh dog food there so I've been using their products for a while but wanted to get some supplements for my old dog who just got diagnosed with a heart condition and talk to the nutritional consultant about everything. Jessica helped us out and was absolutely amazing!!!! They have an awesome deal right now on their supplements/omega oils - buy one get one free. Jessica was Very helpful and sweet; great customer service!!! will absolutely be back for some more soon! Thank you Jessica!!!

They don't just do dogs!…read more They have groomed our cats for years! Jen is the bomb! I don't know how she handles them. And hubby is too! My cats are SO fat that I can only bring one at a time, and hubby helps me carry each one to my car. I'm SO grateful for them both! ~Clarky and Raphy's Mom.

I can't say enough in how much in joy taking my dog here for her grooming needs. The staff is super…read morefriendly and great with the dogs. From the time you call to the time you leave with your doggy ready to go, you get nothing but great customer service. I used to have issues with other local grooming salons not wanting to service my dog because she would nip them when they got close to her tail area. Some would even wait until I got back to pick her up in order to finish that area. Not with Pup's N Bubbles Grooming. They've always been able to get our dog looking all clean and shiny and at a reasonable price. I would definitely recommend them.

Best mobile groomer that serves the Inland Empire. She treats my pups like they were her own with…read moreso much love, and care for them. She's made all of my pups feel comfortable and safe. She has an endless amount of patience, and compassion that allows her to earn your pups trust regardless of breed and/or personality. My pups absolutely love her and look forward to their spa day every single time.

Updated, hard to contact and after the last visit to our home (she was late) I paid but did not tip…read moredue to the lateness, she has stopped responding to my texts to schedule appointments. The lateness was habitual.