There are a few really great things about Friars Tavern...
The food is always fresh, and considerably better than most bar food. Most of it is homemade, and really huge portions. Their food is spot-on. Also, there are TONS of televisions and pool tables, and that's nice. And finally, there are a couple of really good servers. Sam and Andre are very customer-oriented, and do a great job of taking care of their guests.
Now that we've got that out of the way, the other side of the coin. I've been in a few times for happy hour and/or dinner, and the one aspect that has always been missing is management. More often than not, the female manager would be sitting at the bar drinking beer, or hanging out with what appeared to be her friends. Or just not there. But always completely disconnected from the operation of the restaurant.
Recently, we stopped in at Friars after having dinner on Woodruff Rd., and wanted to have a couple of drinks before calling it a night. It was a Friday, so a little busier than usual. Within 2 minutes of sitting at the bar with my date, we were approached by an exceptionally intoxicated gentleman, who could barely stand, and certainly couldn't speak coherently. To spare all of the details, he basically harassed us until we moved to a table away from the bar, and harassed other guests until he almost started two different fights. To make it worse, there was an entire group of drunk bar bros raising hell, being loud and obnoxious, etc.
We complained to two different servers about the drunk gentleman, both who said they would tell their manager. Come to find out, there were two managers there that night... One of them sat at the end of the bar, casually smoking his electric cigarette, and never getting out of his seat for anything, and the other one, who we hadn't even seen until after the drunk guy nearly started the second fight, decided to go behind the bar and start serving drinks. Neither of them did anything at all to address the situation. Well, except one thing: The female manager served him TWO more drinks after we had moved to our table! The guy was nearly walking dead, harassing half the bar, and they continued serving him beer.
At that point, seeing the completely passive management (the one manager still never got out of his seat), and an increasingly rowdy bar crowd that was spilling into the restaurant area, we felt uncomfortable enough to end our night early before something bad happened. The servers were trying handle the crowd, but when managers remain completely hands off and let the customers run wild, you end up with a really unsafe environment.
To summarize, if you don't mind old drunks, rowdy 20 year old bros, fights, and passive management, then this is a great place to have a beer and watch the game. Or you could go to any of the other dozens of places on Woodruff Rd. and actually have a safe and enjoyable experience. read more