They've screwed up just about every car we've brought in. Had to get a refund at one point because…read moreof how awful the service was. Not to mention the fact they'll up charge you at every opportunity

Brought my new work van in for it's first 5k mile oil change at 3pm and by 6 am the next morning I…read morehad a five foot oil slick on my concrete driveway. When I drove back to the shop and told the techs that I had a significant leak, I was met with "it's probably residual leakage" and "we're going to overtighten the filter". I had to speak up TWICE to get the filter pulled to be inspected/replaced. During that second visit I never received any sort of apology and I feel like the two techs didn't take the issue seriously at all...even when I mentioned that this oil stain on my driveway will waste time and money cleaning up. (I asked for some oil dry or solvent and was told auto parts store sells it). Mistakes happen, but the customer shouldn't have to jump up and down to get it fixed correctly. This place obviously needs improvement on a few of their work practices and some customer service training.

Went in for an oil change. My vehicle just turned 100000 miles. Tried to sell me High mileage oil…read more Cost a lot more. Told him I wanted just the basic. he said he would give me a gift card from Amazon. I said I do not shop Amazon. I said i have been driving for over 40 years and never had a problem with basic conventional oil. He said they do not stock conventional oil anymore. I said you just lied and walked out. I have used the same Jiffy lube for years. But I refuse to ever use it again

Positive is staff was friendly however, I waited 51 minutes for my oil change. There was only one…read moreother car on my arrival already in the bay/at the store. While in waiting area, the TV plays over and over mentioning a 15minute oil change......... I was also told that they will (obviously) be checking my tire pressure and filters . Well FINALLY get in my car , check my tire pressure at my next location and what do you know, my tires are not at the PSI they should be. Prices are pretty high as well. Again staff were nice.

Had a couple if issues. First, I wanted tires they did not have in stock. I ordered them. They…read morecontacted me and said they has them. Went to get them installed and was told they did not have them. I reordered and the same thing happened. After going through this several times. I bought my tires somewhere else. Another time I would have squeak in the rear when it was wet. They went out and pushed on my car bumper and said I needed struts without looking. I disagreed. I went to the dealer, and they came out and looked under the car. The problem was the design. The parking brake cable went through an eye, and the outer covering of the cable wore off because of the bouncing.

My truck needed new wheel sensors for monitoring tire pressure so I went and picked up four of them…read moreat the GM dealer who said they wanted $100 to install them for me, but I declined because they needed me to drop the truck off and I didn't have time. So I reached out to fire stone because I was working in the area and could easily walk after dropping it off. They quoted me $383 to install the new sensors which is just highway robbery. the shop I will be taking the truck to to have the work done quoted me $80.

Nice young man Sam got me right in a new truck. Went in not entirely sure what I was looking for…read morebut Sam was extremely helpful and upfront about everything no b.s. I'd say ill be back soon but I think ill be driving this sucker for a long time!

You can't trust these people! Refused to let us put down a deposit on a vehicle and then failed to…read moredeliver the vehicle to be inspected by the mechanic as promised. And to top it all off, they sold it out from under us! Terrible experience. It took several phone calls to get a straight answer as to where the vehicle was.

This auto care center has consistently gone down hill over the past year. Not only do they run 2…read morehours behind, despite having an appointment scheduled, but they do not update you about the delay/wait when you drop your vehicle off for its service and then when you ask to speak to the manager about bad customer service the front desk person does not take any accountability and states that it is not his job to know if the mechanics are on time or not. This place definitely will not be servicing my car anymore and I would not recommend anyone coming here either.

Long wait times, short staffed. Last visit I had regardless of the fact that I showed up 30 minutes…read moreearly they didn't start on my car till about 2 hours later.

Jim is the owner. He's a super good guy. I talked with him for a few hours the other day while his…read moretechnician fixed my brakes. While I went there to get my front brakes fixed, they quickly informed me that I needed ALL of my brakes fixed. I was quoted a very reasonable price. However, once they really got into my car, the price more than doubled. I am not complaining one bit. Most places would've fixed the bare minimum, but these guys went above and beyond to make sure the car was safe For my family to drive. They did an incredible job and just by fixing the brakes the ride is so much smoother. All their parts have a warranty. You will be getting a quality service and you will definitely get your moneys worth and peace of mind. Very refreshing to find someone so knowledgeable and also looking out for your best interest. I would definitely recommend, and I will be taking them all of my business from now on.

Got me at 8am the next day for a new battery during a cross country road trip. Service was fast and…read morereasonable. Highly recommend.

Just don't do it. Go to any other shop. ANY OTHER SHOP. It's not the techs. Its the company. Don't…read morerisk being over charged for work the supervisors are rushing techs to complete fast and likely not done correctly. Just go somewhere else where its more affordable and the company cares about taking the time to do it right first time.

I had a great experience with Butler's from start to finish. The online appointment setter was…read moreflawless. Kimberly, at the front desk, received my truck and me warmly, took my info and truck issues diligently, and then Butler's gave me a ride back to my front door. The young man who drove me was a Veteran. All my interactions with service personnel went very well. Customer service was exceptional. The work on my truck appears to be well done. The leaks have been fixed. No issues now. Thank you for your professionalism and expediency, Butler's. Much appreciated. I'll be back for routine work and more if anything arises.

Great people to work with. Honest and always very happy with their services. I won't take my…read morevehicle, anywhere else.

Absolutely a great experience. My muffler was repaired at a great price and in a timely manner. And…read morethe owner Scott is a great operator who value and appreciates his customer.

I would definitely give 5 stars on communication regarding the diagnostic, communicating findings,…read moreand explaining it to the customer. This part was impeccable. I would give 2-3 stars on car being done in the timeframe promised, because it wasn't. My beef is that the quote I received for the needed part had a price of ~$525. I called the dealership and an original part would cost me (non-mechanic) ~$350. I can buy the non-original part at O'Reilly's for ~$264, but most mechanic shops get parts cheaper than off-street customers. When I called and asked Ken's if the quoted part was a dealership original, I was told no. When I asked if the part price was in error, they said no, we have to make money somewhere, but we don't use an 80% markup. Clearly the guy I spoke to doesn't know how to calculate markup percentages. I expect a shop to add a percentage onto a part. That is certainly fair. But, ~200% gross mark-up is way outside of standard mechanic practices. And, that calculation is using the price I can buy it for, not a licensed mechanic's shop. Our mechanic of 25 years used to charge 20-25% above his cost. I have heard of 50 - 100% markup. Ken's Garage is having the parts delivered and they rarely go pick up the parts. I think 200+% markup is way too expensive, but they have right to charge 500% markup, if they want. But, I will be going elsewhere. We are still shopping for a local mechanic that we feel comfortable with. I got the impression, they have good, qualified mechanics. My husband questioned a few things on the invoice that was not approved. He is a non-conflict person, and at that point, he just paid them. I am glad this shop works well for many in the community. I am glad this small-owned business is doing well. I am a small business owner and I want small business owners to be supported and thrive. But, I prefer ones that do it with reasonable prices (again, subjective). Name above is our on-line pseudo name, due to vindictive, malicious people in this world. I do not want a response from the shop because it is what it is. My experience and perspective aren't the same as the owner's perspective and it isn't the same as other customers. This is my experience.

This is my first review for Ken's garage. However, they have already serviced our cars twice. Not…read moreonly are they honest, but they are also very helpful and given us options on pricing and recommendations that met our budget and our timelines.

Never thought we'd be the type to drive nearly 300 miles for a vehicle , but alas, here we are…read more Hubby wanted to replace his totaled Ford Explorer with another exactly like it. He searched high and low and found a vehicle at Zeck. He secured the down payment electronically and we drove up on a weekend to retrieve the vehicle. Love the Zeck logo that is reminiscent of Superman. I teasingly call my hubby Superman; how fitting. Sage took us on a test drive and pointed out the prison(s) along the way, while warning us of the local speed trap! Sure enough, we encountered the policewoman on her way to her spot. She nodded and smiled as we drove back to the dealership. Ticket averted!! Great service and one of the best waiting rooms with coffee, water and fresh popcorn. Our experience was a little different than the locals since we were on a Ford Explorer mission. Mission accomplished.

This place is a must pass on Service center!!! First they get you to sign an iPad for permission to…read moredo a diagnostic to identify your concern ( DO NOT SIGN!! ) Later when you come they will show you that you signed though it will have items you never stated a concern for as well as multiple diagnostic tests as they state every concern has to have its own diagnostic test (LIE!!! Once the laptop is hooked up you can check any component without exiting the system, FACT!!) but even though I never said anything about a leak they were nice enough to run a diagnostic test that somehow let them identify a rack-n-pinion leak that they repaired under extended warranty oh and apparently on a separate diagnostic test the AC was over charged with freon by .75lb so they had to fix that even though I stated the AC was working completely fine upon dropping the vehicle off ( I had previously stated the AC fan wasn't blowing out the vents though after shutting the vehicle off and on it was working correctly again so 2 weeks later I stated is was no longer a concern but charged for a diagnostic anyway) keep in mind the diagnostic test doesn't record or maintain how much freon a system is charged with. Though another diagnostic test on the TPMS system was performed and that system was in fact showing an error though the test determined the system was fine yet I showed 12 notifications from the Ford App about the TPMS sensor and after paying for in total 5 diagnostic test and other unauthorized work and warranty deductible for again work that was not authorized I got less than 5 miles away and the TPMS waring light came on again and I took a picture of it and sent it to the service person I had been communicating with (Chantel) and of course she did not respond back. Lastly after over 3 weeks of having my 2021 F150 Powerboost with 40k miles the recalls were not completed, and I was stopped by local authorities because the loaner vehicle the dealership allowed had a dealer tag that had expired in 2025 and the incident happened July 2026. Even though I had texted back weeks before to Chantel not to do anything else to my truck because of the AC being over charged and a leak that never left a drop in the garage and the body sensor on the back passenger side that needed re-routed (again an item not listed or mentioned by me) I could clearly see they were adding whatever they wanted they still completed a 40K warranty service ($449.00) and an ignition system flush ($299.00) and stated it was agreed upon work and was performed prior to me stating not to do anything else weeks earlier. My attorney asked for me to obtain the shop technicians daily logs to show what days the work was performed and Chantel stated that they do not printout diagnostic results nor keep technician logs for what vehicle they are working on and for how long. Keep in mind a service manager never once got involved and was according to Chantel not available. I do not have the screenshots as they are on my cell phone but they will be included in the lawsuit and BBB complaint