It was raining and my wipers were not clearing the window. Stopped at auto zone to purchase new…read morewiper blades. The guy behind the counter was less than helpful. Acted as if it was a hassle to look in the computer to see what size my car needed. Didn't offer to help me find them, just told me the 3 sizes. I was then left to find my open wiper blades from an entire aisle. Picked some out and purchased them. They didn't offer to install them. This is the first time I've ever been there and not been offered help. After Installing them ourselves, i turned them on to try them only to realize that the 26" wouldn't fully wipe the window. Went back inside to exchange for a different kind, this time a different employee grabbed one that would fit. It was also marked 26". Purchased new blade, installed it and now have clean, rain free windows. I will go to OReiily next time and skip the auto zone.

Best auto part store in the MidWest. I was treated like family there they helped me change out my…read morebattery and even checked my oil and fluid levels while I was there

I wanted a/c installed in my 69 Cougar. I checked around & met Dan the owner at another shop &…read morestarted talking to him about some issues I was having with my car. I decided to try his shop out & they did a great job. They even went so far as take a phone call from Summit Racing customer service who I bought my a/c system & tell them in detail what power steering bracket I needed for my car. I also like the fact that they allow customers to bring in their own parts. And they also let me to go into the shop area while my car was being worked on. Overall, they did a great job & it was nice to finally be able to drive the car long distance this past summer with the windows up & the a/c on.

Smart if you call around. I called them for a quote on a expensive but routine job. They inflated…read morethe total job for labor by about 4 hours. I know this because I have a friend in Utah that has Mitchell 1 which is a very common labor rate guide that many shops use. Shop around there are honest shops out there you just have to look! Ask to see their labor guide..Yes, a car shop should be able to show you their labor guide, which is software like Mitchell 1 outlining the time required to complete various car repairs, allowing you to understand how they calculate the labor cost for your specific repair job. If they will not show you RUN! Google this Overestimating repair time: This is a common tactic where a shop might claim a repair will take significantly longer than it actually should, leading to a higher overall cost for the customer.!

horrible customer service!!…read more we purchased a vehicle and had a warranty for tires. we called the dealership to get some assistance with getting our tire fixed. we spoke to 2 employess at the dealership and both employees told its not their job. i asked the 2 employees to transfer me to someone to help and all the employee wanted to do is argue for no reason! the employees were very rude and inconsiderate! we now know why this dealership has more bad reviews and was not recommended to purchase a vehicle from! we now know why when we was purchasing the vehicle that the sales rep. that sold us the car was asking us if we knew of any companies that were hiring because he was looking for another job! stay away from the dealership!!

Took my car in March of 2024 for difficulty accelerating. I was informed rodents had damage some…read morewiring. Before I could get in touch with insurance the dealership soldered the wires back together, without my consent. I was then billed. I attempted to dispute the charges/job because I would have rather replaced the wiring instead of a soldering them back together. One year later the soldering job has failed and I had a different Jeep dealership fix it. I refuse to go back to Main Street because that was the second time they did work on my vehicle without my consent.. their work is pictured.

Josh got me in within an hour of me pulling in to their shop.. everyone was super friendly, the…read morebill didn't break the bank and I had my car back & running perfect within 3 hours l definitely will go to see Josh for any issues I have with my car!

From the owner: exhaust repairs catalytic convertors…read moredual exhaust flex tubes tailpipes stainless steel and chrome tips custom made pipes performance mufflers auto and truck mufflers steel welding and fabrication complete custom truck, bus, and RV

I wrote a review about Ken's awhile back and wanted to be sure to follow up. I am a huge proponent…read morefor supporting local businesses and after my conversation with Troy this afternoon, I wouldn't want my first review (written out of frustration) to steer anyone away from getting service at this shop. First and foremost, Troy was honest and fair, as well as kind. He was easy to talk to and willing to hear me out. He also rectified the situation right away. We ended on a good note and I told him that I would be happy to bring our business back to their garage. At the end of the day, a little communication and understanding go a long way for all parties involved. I truly appreciate Ken's Garage for just taking a moment to talk through things with me, and in turn, making them right. The business is run by a genuinely good man and good people.

I would definitely give 5 stars on communication regarding the diagnostic, communicating findings,…read moreand explaining it to the customer. This part was impeccable. I would give 2-3 stars on car being done in the timeframe promised, because it wasn't. My beef is that the quote I received for the needed part had a price of ~$525. I called the dealership and an original part would cost me (non-mechanic) ~$350. I can buy the non-original part at O'Reilly's for ~$264, but most mechanic shops get parts cheaper than off-street customers. When I called and asked Ken's if the quoted part was a dealership original, I was told no. When I asked if the part price was in error, they said no, we have to make money somewhere, but we don't use an 80% markup. Clearly the guy I spoke to doesn't know how to calculate markup percentages. I expect a shop to add a percentage onto a part. That is certainly fair. But, ~200% gross mark-up is way outside of standard mechanic practices. And, that calculation is using the price I can buy it for, not a licensed mechanic's shop. Our mechanic of 25 years used to charge 20-25% above his cost. I have heard of 50 - 100% markup. Ken's Garage is having the parts delivered and they rarely go pick up the parts. I think 200+% markup is way too expensive, but they have right to charge 500% markup, if they want. But, I will be going elsewhere. We are still shopping for a local mechanic that we feel comfortable with. I got the impression, they have good, qualified mechanics. My husband questioned a few things on the invoice that was not approved. He is a non-conflict person, and at that point, he just paid them. I am glad this shop works well for many in the community. I am glad this small-owned business is doing well. I am a small business owner and I want small business owners to be supported and thrive. But, I prefer ones that do it with reasonable prices (again, subjective). Name above is our on-line pseudo name, due to vindictive, malicious people in this world. I do not want a response from the shop because it is what it is. My experience and perspective aren't the same as the owner's perspective and it isn't the same as other customers. This is my experience.