This company is completely unprofessional and unreliable. They rescheduled on me multiple times, despite me repeatedly telling them I had a strict deadline with my insurance. Communication is almost nonexistent--I could never get a hold of anyone. Isaac came out once to "check it out," but he didn't do anything except waste my entire day. Then he rescheduled in the middle of the day, knowing I had to take time off work for him to come. He assured me he would show up, but of course, he never did. If you value your time and need a company that delivers on their promises, avoid this place at all costs. read more

Got assigned this service provider via my home warranty company (old republic), had a clogged main drain, called in the morning and left a message and got no response. I called old republic later that day and they reassigned my order to another company. Do not recommend calling them for urgent matters. I would give them zero stars if i could. read more

Just like the others mentioned: - We got assigned by First American Home warranty and this business never picks up phone calls. - Even the home warranty reps can't reach them for updates - When plumber named Issac finally came out, he gave all the reasons he can get to refuse the service. - After all the waiting for this business to respond, we just called ourselves another local plumber to take care of the leak. I don't understand how this business exists honestly. I guess you would only deal with this kind of business through your home warranty or insurance. read more

Per Cheyenne G. who posted on 11/20/24 - I had the same awful experience with them. THEY DO NOT ANSWER THE PHONE. And a few times their voicemail was full, so I couldn't even leave a message. What kind of company operates like that? After they scheduled appointments with me FOUR TIMES and never showing up for any of them, I contacted First American Home Warranty and told them to find me another plumber. They did, and the problem was fixed within two days. read more

If I could put zero stars I would. This company was assigned to me through First American Home Warranty (who is also terrible) and they DO NOT ANSWER THE PHONE. Isaac came and let me know asbestos testing was needed, he was the only professional part of this experience. Other than that, when we tried to schedule a follow up service to get actual work done they never responded back to a single message. I submitted a formal complaint through FAHW. Im not sure how you're still in business given no one ever answers the phone. read more

David, the PLUMBER, did a great job! Polite, professional, well prepared, and did a quick work!

DN Plumbing was assigned to repair my garbage disposal by First American Warranty. They never called to schedule nor did they return my three calls to schedule. I called First Am and told them I wanted a different provider, but they said they were reassigning DM. I had a four hour window today and they never called and never showed. Do not work with these guys they are terrible. read more

WORST EXPERIENCE I have ever had. I normally don't leave reviews but I felt that this was necessary. As a first time home buyer with a pregnant wife we were without gas or hot water for 2 weeks+. We went through our warranty first American who connected us to DN plumbing . We told them our situation (active gas leak and need it repaired so gas company can turn on the gas. DN plumbing then told us they would have a technician come out ASAP. There was a technician they came 2 days later for 5 minutes and told us, "we have to contact the warranty company to get approval and it's a long process because it's with the warranty company. So I contacted the warranty company (first American) and told them the situation and whether they can approve the service. I called them every day for 4 days straight and they kept telling me that the tech from DN plumbing still has not even sent in the work report to be approved. The warranty company tried contacting DN plumbing and kept going straight to voicemail which was the same issue that was happening to me. Long story short, we kept contacting DN plumbing as the warranty company said their is nothing else they can do since they already assigned the plumbing service to us. This went on for 1.5 weeks. We then finally got the plumbing service to pick up and they fed us some more lies and did not end up showing up till 2 weeks later in the late afternoon with no remorse. I wanted to let them hear it but I let it go as I knew I would NEVER deal with them nor recommend them to anyone. Very unprofessional. Stay as far away to this so called company. If I could give zero stars I would. read more

David is a reliable and friendly technician and I have used him multiple times before through my warranty work as well as on my own and appreciate his honesty and care with the work he does in my home. read more

They came out by way of a home insurance claim, inspected the issue which resulted in a denial in my claim. Which is fine, however when they reinstalled the shower system after testing and inspecting. It's now no longer working properly. Tried calling them and no one picks up nor is there any answering service. read more

: DN plumbing technician was very good and he fixed the problem. Service was excellent.

DN was assigned through Frontdoor Pro/Farmers to install a Moen whole home leak detector. At first I was a bit concerned as DN had to cancel/reschedule a couple times and arrived past the communicated time window. However once the plumber arrived, the work was done efficiently and properly - even with our home having a non-standard shut off valve set up. I would recommend as long as you can be patient if they are a bit slow in getting to you. read more

No show two times. Don't book this company!!! They don't respond to texts or calls. Not sure how a company like this can stay in business...

Help me alone with the technical details that had to be done, due to i don't know much. Very pleased

The garbage disposal was making terrible noises and although I removed some junk and twisted the grinder with an L wrench, Isaac discovered 2 pennies that were lodged (previous owner had children and missed on formal inspection!). On time, professional and pleasant. read more

Would give 0 stars if possible. They won't show up for the job. They will won't answer phone calls. If you get them on the phone consider yourself lucky and then they will treat you horribly. read more

They came through my home warranty company, who usually sends grumpy people. The plumber from DN was friendly, efficient and professional. It was an easy hair clog but regardless I appreciated his demeanor and helpful nature. read more

Absolutely terrible. We had an issue with one of our toilets and our home warranty people contracted with DN Plumbing to perform the work. The problems started almost immediately once the plumbers did not contact us within 48 hours and only called to set up an appointment once we requested our home warranty service to change providers. To their credit their technician, Isaac, arrived on time. We came to find out that there was a broken flapper and that it was an inexpensive and quick repair - however, as the toilet was pretty old the part wasn't readily available and would need to be ordered. We were told that they would be back out early the following week to finish the job. However, in the report to the home warranty they had stated that there was an issue with the plumbing itself that was beyond the scope of work of the warranty and as a result our claim was denied. We tried over six times in one day to call and try to reach out to get a copy of the report to appeal the denial. However all calls and messages were ignored, there is no email to contact these people and they are impossible to reach. These people never answer their phone or return messages, if it wasn't for home warranty I would have no idea how these people get any business. And if your home warranty people try to book them, try to convince them to pick anyone else. read more

Isaac was very friendly and helpful. He arrived within the scheduled window and solved our problem quickly. Fully recommend

Isaac did a great job repairing/replacing leaking faucets behind the clothes washer. He completely the job quickly and without hassle.

This company is complete and absolute trash. They contract with home warranty companies (First American in this case, who is also trash, but that's beside the point) specifically because they. won't. do. anything. They don't return calls (it took 4 calls and 3 emails to get a response, and even then it was by email), they don't answer the phone, and they're inclined to do as little as possible. After a number of days just trying to get someone to come out, they completely misdiagnosed the problem, and "coded" in a way such that they didn't have to cover it under home warranty. If you get stuck with them because of Frontdoor or home warranty, RAISE HOLY HECK. Seriously. Do NOT get stuck with them. Tell them you want another provider, or tell them you had a bad experience with them before, tell them they kicked your dog...just do WHATEVER you can do to get them off the case (because once they come out and misdiagnose your problem, it'll be on you to pay a diagnostic fee for a second opinion. And, of course, if you actually have a choice in plumbers (i.e. not using a home warranty) RUN FAR FAR AWAY. read more

BEWARE: The DN Plumbing technician dragged my new water heater up a flight of stairs, damaging each step with scaring and subsequent loosening of step joints. Upon contacting the DN Plumbing manager David, I was told the technician stated he did not drag the unit upstairs and therefore was not responsible for any damage. They also threatened to put a lean on my residence if I refused to pay following the sustained damages. read more

DN Plumbing is hard to get a hold of via AHS or thru myself. Repairs completed 2/21/23 which was almost a month later. Tech had to open the wall to do the repairs, and I was told to contact my Warranty company to have the wall repaired, which I did on 2/21/23. I was told by AHS that the plumber needs to submit report of size of hole to be repaired so they would know that it was done by the plumber and therefore can send a contractor out......WTF how hard is it to do your job correctly DN plumbing!!! It should not take 3 days to submit a report unless you did and lied. So I'm at a standstill, waiting to put back my cabinets, because David said they needed to be removed to access the pipe. Frustrated as %%&&&&. Jacque read more

I'm not sure what those other reviews are about. I usually have horrible luck with the vendors my home warranty sends out. But I got a call next day, a text confirming the time. I was able to call and confirm the morning of the appointment because we have a newborn. Jennifer answered first ring. David was amazing. Our issue was simple. He called right when he got here like I asked. Very professional and sweet guy. read more

Got assigned these folks from the home warranty company. I called them for an appointment because they failed to call me. The appt they wanted to give me was for the next day. I had my hot water out from Friday until the call on Monday, so I asked if she had anything sooner. She did not, so I told her I was going to call the home warranty company to ask for something sooner. I called and the HWC said stick with this appt. I called DN Plumbing back, no answer. I called all day monday, and texted. Nothing. Then I called all day Tuesday, nothing again. I did state I wanted to keep the 11-3 appt on Tuesday, but nobody came, nobody told me they wouldn't come. I feel like she avoided my call so I would have to wait extra days (3, because wednesday is new years), She is purposefully hurting my family!!! Bad seervice and they have not even been to my house! read more

Great service. Technical was very knowledgeable, friendly and professional! Finished in a timely manner and left everything clean.

DN came out right away. Observed the problem and jumped into action. Turn around time was great and they explained everything step by step. I would definitely use them again. read more

I had a stoppage at the kitchen sink and the technician arrived on time and cleaned it in less than 15 minutes.

This is the WORST company I have ever dealt with. They are completely unprofessional, I called them daily for 3 weeks and they didn't answer a single time. I would NEVER recommend them to anyone. I wish I could give zero stars. read more

The technician Isaac came to fix the garbage disposal. He was very fast, knowledgeable, friendly, and replaced it with no issues.

This is the first time I've written such a review. This is because I have never worked with such an unprofessional and unethical service provider. They were assigned to me through First American Home warranty. They never called me, after a week I finally got a text with an appointment window, their tech showed up and was at our home for 5 minutes and said he needed to order a part that would arrive in a couple of days. They then sent a report to First American stating there is no issue...which is absolutely not correct. They don't answer their phones, can't leave a voicemail because the mailbox is full, and don't respond to texts. STAY, STAY, STAY far away from this incompetent and unethical company. read more

5 stars for the technician, 2.5 for the dispatch. Got linked up with DN Plumbing through my home warranty (Old Republic). Initially the experience was bad as I had a clogged bathtub, washer and utility sink and could not get a hold of DN for an entire day. The next day I called Old Republic and they were able to get a hold of a dispatcher from DN who scheduled an appointment for later that morning. David from DN showed up at my home 5 minutes before the tracking app said he would and was very friendly. We got straight to business and he was able to power snake my drains from the tub. I asked for some advice and he pointed out some improper plumbing work that was done that may cause further issues down the line. He also gave me some advice for preventative maintenance that should be helpful down the line. All in all he was in and out in less than an hour and was very professional the entire time. It sounds like he has a very good understanding of plumbing systems and venting and I wouldn't hesitate to call him again if disaster strikes. read more

We had a leaking garbage disposal. This company was dispatched by First American Home Warranty. Tech was able to fix our problem, answer our questions and address concerns before replacing the garbage disposal. He was fast and respectful of our home and time. Thanks! read more

DN Plumbing cam to repair a broken drain pipe under the house. The technician went under the house and returned approximately 10 minutes later. He stated that there was nothing wrong with the piping. He showed me several photos. Another plumbing company said that there was a broken pipe with sewage on the dirt. He stated that he could fix it the same or next day for $2800. I'm very glad that DN Plumbing came instead. (The first plumber did not provide any photos of the "broken pipe".) read more

Do Not Use this Service! I contracted this business through American Home Shield back on Dec. 2nd. They were supposed to come out on Wednesday, no show. so I called AHS to ask why, they tried to call and could not reach anyone in the office, so they said that they would reschedule for Thursday and that turned into Friday...well Friday no show, got a text saying the technician was sick, and would be out Saturday. No show today, got a text message 1 1/2 hours late, as I was speaking to AHS to cancel their service. This is the WORST SERVICE EVER!!!! You can't call, there is nobody to answer the phone, and you leave a message but no one calls you back. Plain out they DO NOT CARE! IF I COULD GIVE 1/32 OF A STAR I MIGHT, BUT THEY DON'T DESERVE ANY STAR(S) PERIOD!!!! read more

DO NOT USE THEIR SERVICES. I was assigned to work with them through my home warranty for a water heater issue. First off, they do not pick up the phone or reach out to schedule an appointment. You have to call a million times hoping someone will pick up. Then their technician arrived one hour after their given four hour window. When their technician David did show up, it seemed like we were his last stop of the day so he was in no mood to actually do his job. He stood there reading the manual for the water heater for 45 mins and was able to do nothing for us. Did not even bother to open up the water heater to confirm the issue and just stood there wasting time. Honestly this was an extremely shitty experience so do not work with these people unless you want to have your time wasted. 0 stars. read more

They were assigned through my home warranty company for a leak inside my wall. They initially came out but were unable to diagnose until remediation was done in case of mold. Once that was completed, they were able to immediately come back out. Isaac showed up on time & was very friendly & professional. He was able to diagnose the problem right away & had everything on hand to immediately replace the portion of the pipe with the leak. He explained everything & wrote up a description of the problem for my insurance company. I would definitely recommend requesting Isaac. The dispatcher was also very friendly & helpful. read more

Excellent customer service provided by David, provided me with plenty of options to handle my plumbing issue. Very knowledgeable and explained everything perfectly. I will definitely recommend DN plumbing to friends and family. Problem solved immediately. Thank you David. read more

My home warranty company made them my "provider" and no one ever picked up the phone. I called my warranty company to complain. They weren't even able to get in contact with anyone. Horrible!! How are they even in business?!?! Disappointing to know there's BS company's like this!!!! read more

Very informative and assisted the situation in a timely manner. Grateful for the help.