Better than flagship. The value & service is really good. Been going there for 2 years nowread more

I am writing this to report a disturbing lack of professional accountability and human respect at…read morethis location. Regardless of how much a customer pays, there is a baseline of service and respect that should be non-negotiable. Today, that baseline was nonexistent. At 8:15 AM, I encountered a significant communication barrier with two employees who were dismissive and entirely uninterested in my concerns. When I requested to speak with the supervisor to resolve the matter, the situation became even more unprofessional. The supervisor's body language was disgraceful--he was completely dismissive and made it clear he had no intention of actually addressing my concerns or the behavior of his staff. Most alarming was the total refusal of accountability. When I asked for names to document this interaction, the supervisor flatly refused to provide his name or the names of the employees involved. This level of secrecy is a massive red flag. What is this management team hiding? Why is a supervisor at a public business refusing to identify himself to a customer? This "secretive" and disrespectful culture is unacceptable. I am seeking a direct conversation with the owner of White Horse Auto Wash to discuss why his leadership team feels they are above providing their names or basic respect to the customers they serve. Disgruntled Customer

Amazing job!! Reasonably priced as well. The scheduling was within days. I highly recommend this…read morecompany.

It's been a very long time since I met a sincere and caring individual like Johnny. I have a…read moreDestroyer gray Dodge Charger and the paint is a custom color (rare). Johnny came and proceeded to amaze me on the literally fantastic job he did on this car. He left nothing untouched by his hands, the car is seven years old going on brand new now. I have been using yelp for years to choose the right people, and he is hands down the best I've seen in detailing. kudos to you Johnny!!!!!!!!!!!!!!

I had a camping fall-in-a-river-of-mud-in-the-middle-of-the-night accident that ended in my…read moresleeping in the back of my Outback to keep from dying of hypothermia. Needless to say, my car was a complete mud soaked fiasco. I drove out to Mendz, and as it turns out, Marvin Mendz does some of his detailing work at his home. He accommodated me the next day (he was doing 4 other cars when I just showed up), and it took him about 2 and a half hours to completely detail my car. Now, it's like a brand new car! For what he had to clean up, what he charged was COMPLETELY REASONABLE. Marvin is a very nice, kind, professional person to deal with, and I couldn't be happier to have found him. Stop looking around on the internet for the perfect detail shop with a hundred reviews; look no further than Mendz Detailing Services.

From the owner: At Mendz Auto Detailing, we specialize in high glossy looking hand car wash with a full complete…read moredetail services which includes, buffering, waxing, paint sealant, interior cleaning etc. We understand that no detailing brush, polishing pad, or wax applicator is the same, we know what works and what does not. You can be confident that when we service your car at Mendz Detailing, chemicals and detailing accessories they have been put through the most rigorous tests and have exceeded in both quality and performance.

They have an Absolutely AMAZING staff their vibes were all so cheerful! They were extremely helpful…read moreand the car wash itself is perfect, Got my car shining bright! and I feel like the prices are very reasonable especially for all of the amenities that are included. Like free vacuums, free towel towels and etc. definitely a 10/10 experience!!!

Poor customer service when you want to cancel. Will not respond to messages. No online method.read more

Kojo provided excellent detailing services on both of my vehicles. Due to a broken wrist, I was…read moreunable to do it myself. But after the phenomenal job he did, I'll be using his services on a re-occurring basis. I'd highly recommend him for your detailing and/basic car wash needs.

Answered my call. Communicated promptly and professionally. Was on time and gave me the best car…read morewash ever!

They have memberships so you can go back for the month. I tried it and it was decent and very quick…read moreduring the week while everyone's at work. They vacuumed and wiped the inside pretty well and I think the price is fair. It's definitely not a mini detail but my car left much cleaner than when I arrived! Overall a good experience. They did not have car freshener spray which I was a bit disappointed about.

They sheared off the valve stem on my driver front wheel and they said it was my fault for having a…read morecar that is older than 7 years old. They won't even help me call a tow truck. This is what you call service towards those who served this country. WON'T EVER use this car wash ever again!!!

I feel like I got ripped off, i paid for Platinum and they didn't vacuum good enough!read more

I'm sad to see the other poor reviews, but I had a great experience here today. I was planning on…read moregoing to Mr Wash in Fairfax because I had a coupon, but was in the area & came here instead. I will say the signs say "9.99 wash" (but weekdays only). So on a Saturday I got a really good wash for $28. They also vacuumed inside, washed the grills, the hubcaps, & put tire wet on. I really appreciate the attention paid to the windows and doors. They cleaned inside the doors, which really needed done. The service was fast & you can watch your car going through the wash. Overall, I felt it was a really good value for the price.

Friendly staff and quality work for the price. I've read that others may not agree. Complain about…read moretheir service, etc., but I can only state that I've consistently experienced excellent service from this establishment.

Decent price for an express wash in Virginia, however, problems have been experienced in the past…read moreand persist to my latest visit that make that price a waste of money. I do not think I will be back. To begin, I have had issues with their loyalty reward card not accruing points toward a premium wash, but the below issues are more severe. The other day I had to run my vehicle through twice as there was soap and residue leftover from the first wash. Additionally the track that pulls vehicles through caught onto my wheel cover and loosened it to where it fell off during my drive away from the establishment. Both of these issues I have experienced on past visits. Upon inspecting my vehicle shortly after the two washes, there was still dirt and residue on the vehicle! I was not able to wax when I got home and will need to go to another car wash in the future.

I just had my Mustang done and I am really impressed. It shines like it's never shine before and I…read morecan see reflections from all over the place in it. The staff is very professional and I am looking forward to continuing to work with these people. They do a fantastic job. I highly recommend them.

Good communication and response time…read more Nick was a few late arriving, but they did a great job on my car and was even able to remove a stain that I thought ate through the paint. There was a small area in my windshield corner with partial remains of a prior sticker that I had expected to be removed with a premium detail, but I would def recommend them for services!