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Custom Deck Creations

Custom Deck Creations

(6 reviews)

Custom Deck did a great job on my new deck. I had a complete tearout and replacement of my old…read moredeck. They went through all the pros and cons of material and construction options with me so I could make the best decision for my needs and budget. They also provided written documentation of how they were going to do everything - details on how the support posts would be set, on the structure, and on the deck boards, etc, many of which were beyond what the local building code requires. And then they were able to deliver on what they said they would do. The new support structure for my deck is rock solid, I swear I could park a truck on it. Good communication with me throughout the entire process. And the finished product is beautiful. I went with a composite deck material. While not the least expensive quote that I had, they were competitive. I went with them because I wanted it done right and last many years, and I fee that they were able to give me that.

A classic case of over promising and under delivering. My job was filled with compromises and cute…read morecorners, which is is exactly what they said set them apart from other contractors. To be fair, the deck looks nice, but the process of getting there was rough. The experience started out great. Our sales rep, Tyler was a pro and the sales material he provided were super polished. We ended up choosing this company because of their promises about not cutting corners and extra details like the use of ground screws vs posts, joist tape, stainless steel fastener, etc. Unfortunately, after signing the contract and the initial email with all the alleged contact info, for all the necessary parties, the problems started. We were out of town when they started the job, but immediately upon arriving, we notice that the failed to lay down the commercial weed barrier under the footprint of the deck. Frankly, i would not have even noticed, but for the fact that giant weed was growing out of the gravel they laid down. Moreover, the gravel they did lay down was super uneven and they left giant holes where the posts I removed were located. To be fair, I did the demo myself, but they supposed came out earlier to check on the site and they made no mention about filling in the holes where the posts were. More annoyingly, when I called them on the lack of the contracted weed barrier, Jason, our PM, tried to convince me that it was not necessary. I immediately, mentioned the weed I saw that brought my attention to issue. Moreover, his attitude was dismissive and patronizing. Next, when the framing started in earnest, I was surprised that they sent out a single guy named Dan to build the entire deck by himself. Dan was a total pro, but with how nice the operation presented itself, and the size of some of the boards, you would expect at least a two man crew. Also, early on, it seemed pretty clear that the crew that installed the ground screws, had limited communication with the guy who was actually building the deck. After the first day, it turned out the several ground screws needed to be reinstalled and they ended up leaving at least two in the ground without capping or covering. Even after reinstalling the screws, it would later turn out that a few of them were not plumb, which would create issues later on. Finally, after the framing was completed, it turned out that the space between the joist were a foot too wide so they failed the city inspection. In the end, they had to rip off the entire top of the frame and redo it. Moreover there were about a dozen 2x6's with huge nails were left on my drive way for several weeks. Once the frame got approved, the Trex went on pretty quick, but likely because of the delays, several fasteners were missed, the bench boards were crooked. More glaringly, they failed install the promised structural screws that fastened the joists to the frame (despite promises to do the same) In fact, we had one joist, (the one where they had to reinstall the ground screw, where the the frame was basically floating over it. Also, with one of the ground screws not being plumb, the joist was not sitting flush on the footing, More annoyingly, when we initially brought up these issues to CDC, they first mentioned how they had new processes to avoid these issues in the future. Little good that would do me. Next, they mention the "lifetime guarantee," but why not get the job done the first time? In the end they ended up putting shims to fill in the space. Here's hoping no issues will come up, because reaching people was also a bit of chore. Final gripe, the job site was a disaster for the several weeks it took for them to finish the job, tags were left on lumber, despite the job starting in July, we still have unused Trex sitting on my driveway. Also, the Bagster (rather than a dumpster) they left on my drive was was left on my lawn as well. I had to personally move it to save my grass. Overall a rough experience and a company that I cannot recommend.

Killer Decks

Killer Decks

(46 reviews)

Reached out for help and was met with hostility... I called for a quote on repairs for our back…read moredeck, and had an absolutely heartbreaking experience from the moment they answered the phone. I was told they provide installs only, no repairs... not a problem! We probably do need a new deck anyway. I then requested a quote to have a one built to replace our existing one which is no longer has the structural integrity it once did. I was asked how old ours is, and answered to the best of my ability - that it was already there upon purchasing the home 10 years ago (I am not sure when the previous homeowners had it installed). He seemed very displeased with that answer, and asked very aggressively what it actually is that I need?? I explained again, kindly, that I know very little about decks (my husband would ordinarily make these kinds of calls, but has recently suffered a massive stroke leaving him paralyzed; hence the need for safe and secure railing) and that's why I was calling; in hopes of get a professional's opinion and ultimately have a new deck installed. This next part I could hardly believe; he said... "YOU called US and you don't even know what you're looking for???" At this point he became even more aggressive, and I politely asked if I may speak with someone else as I felt very belittled and almost threatened by his demeanor at that time. That did not happen, as he hung up on me without saying another word. I am very sad to have had such a poor experience, especially since they are just minutes from our home, but am glad to know that this is the kind of business they provide so that I and hopefully those we know are not treated in such a way by them in the future. I would say our one saving grace is that we did not have this man anywhere near our home, and for that I am very thankful.

My husband and I had our deck done recently, and we are so impressed with the results. The crew did…read morean excellent job, and it felt like they understood exactly what I envisioned without me even having to say much.

Deck Detail - My new Trex deck by Deck Detail

Deck Detail

(13 reviews)

Contracted with Deck Detail to update our existing deck in August. I was told that it would be a 1…read more- 2 day job and they were scheduling 4 weeks out. Job didn't get scheduled for 13 weeks and took 10 days to complete. End product was nice, but very frustrating to work with.

Worst company I have ever dealt with-hands down. I called in April for a quote and received one…read morefairly quickly and was told that they were a few weeks out from being able to come out and service my deck. I heard nothing until end of July when I was on vacation. I told them I would have to reschedule and then they didn't even contact me again until September. I should have told them not to bother. My deck stain was spotty, had visible drips, was completely missing on the bottom of some railings and a portion of my privacy fence and was over all sloppy. I contacted them and they said they would send someone to fix it. The "fix" was laughable, they barely touched up anything and I had to contact them yet again. At that point they said they were sending out a manager to look at my deck and fix the areas that needed it and I have not heard from them since. The whole time I am trying to get this fixed, their office is harassing me about an overdue invoice...I don't know about anyone else, but I prefer to pay when the work is ACTUALLY DONE RIGHT. I have attached some photos below to show the sloppy work...I hope no one else gets duped by this company like I did. Lesson Learned.

DMTB - decksrailing - Updated October 2026

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