BUYER BEWARE. WOULD NOT RECOMMEND!
I found this company through an online search when I was in need of move-in cleaning service. With just a few reviews I was a little apprehensive but the owner was nice enough on the phone and rates were comparable to other companies I had talked to. Services were rendered unsupervised. A $53.00 deposit was made in timely fashion 2 days prior to service via PayPal. Subsequent payment was made promptly, after a billing error was made to the originally billing, for $160.50. Total billed services was $213.50 with 6% tax included. The $200 pre-tax cost would assume that 4 hours of services at $50 per hour was completed. Upon closer inspection of my home when I moved in it is unclear to me what, if any, cleaning service was provided.
According to the cleaning service description made over the phone, in addition to cleaning all floors, counters, toilets, showers, and sinks the move in clean also included cleaning of baseboards, exterior appliance surfaces, cabinet fronts, shelving, and drawers. With regard to the floors, on my first morning here I walked around barefoot for a few hours and the bottoms of my feet became black from the dust still left on the floor. With regard to the showers, the master bathroom shower floor has soap stains, grout chips and hair clearly left from the previous owners. The guest bathroom tub still appeared to have dust/dirt around the drain. With regard to the baseboards, some may have been cursorily cleaned, others were entirely neglected. With regard to the cabinet shelving and drawers, it appears that all drawers were neglected and only the first level shelving on the main two cabinets was potentially cleaned. The kitchen pantry shelving was not cleaned at all. Neither bedroom closet was cleaned on any surface.
Per the service agreement refunds are not given. I discussed my disappointment with the "results" with the owner on multiple occasions for which she was willing to offer an e-certificate (never received) for the full amount paid. A couple of pictures from the date of service were provided to me after multiple emails and phone calls which in no way showed any detail oriented serviced were provided, just that someone had been inside. With so many options for cleaning services, if you want someone trustworthy to provide reliable, high quality service LOOK ELSEWHERE! read more
