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Vacaville, CA

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DKNY

3.3 (12 reviews)
Closed • 10:00 am - 7:00 pm

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14 years ago

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Polo Ralph Lauren Factory Outlet - Clutch with emblem design is surely made for the elites

Polo Ralph Lauren Factory Outlet

3.2(39 reviews)
0.1 mi
•$$$

I bought a polo $75 on sale... And I washed it once it streaked I spot cleaned it and where I spot…read morecleaned it left a big white spot took all the dye out. They are claiming that because it was a mineral dye that it Was to have specific washing instructions. I washed it in cold water and it's still left streaks and I didn't even know they were special instructions even though I always wash things in cold water... They claim that they can't return anything that has been washed or worn, and they wouldn't even give me any credit for the horrible results of the laundering. terrible customer service they should've at least given me 50% of my credit back $75 is a lot of money to be paying for a shirt that was only worn once

Who doesn't love a good factory outlet store?!…read more I decided to make a quick stop at our local factory outlet location in Vacaville, California at the Ralph Lauren store. I will preface this by saying I wasn't completely disappointed, but I also wasn't completely thrilled. The store was absolutely clean, it just was poorly put together. It looked like they had a major sale, and everybody made a mess. Clothes on the rack were incorrectly placed, and not in the correct sections. It made shopping a little challenging. The staff was seemingly nice, but not overly available to answer questions about sizing and other color options. Underwhelming and not really worth the time to stop in is the best way to describe the experience.

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Polo Ralph Lauren Factory Outlet - Menswear

Menswear

Polo Ralph Lauren Factory Outlet
Polo Ralph Lauren Factory Outlet - Streaks in the dye after washing... and they won't give me any credit $75 is a lot of money to pay for a one time where

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Streaks in the dye after washing... and they won't give me any credit $75 is a lot of money to pay for a one time where

Van Heusen

Van Heusen

3.3(6 reviews)
0.2 mi
•$

I can't say enough about the customer service I receive whenever I come to this Vans Outlet. And…read moretoday was exceptional. A few months ago I got a couple pairs of some pro skate shoes and I never wore them. Recently I attempted to put a pair on and they was so tight I could hardly walk. I returned to the store and explained my problem to the store manager. He recognized the shoes I had chosen as having a tighter fit based on what the shoe was meant to be used for. "Skateboarding" I stated my case... I'm into BMX and hanging out . He came out with a couple pairs of shoes designed more for my type... "BMX and hanging out" These shoes fit much better and look good on my feet. I was impressed with his product knowledge. Now I know what I need in a Vans shoe. The Berle is a totally different design from the Denim Kyle Walker and the Trujillo shoes I had purchased. I loved those shoes they just don't fit my feet as good as these Berle's do.

This Van Heusen outlet carries men and women clothes. But the women's clothes is less than a…read morequarter of the stores merchandise. And most of those clothes are for their golf line. But since the Mister was in there shopping, I decided to browse around as well. I was pleasantly surprised I found two ankle pants on sale for $25 each. The pants had front pockets (stitched to open) with belt loops. It took quite a bit of patience though to browse through the merchandise. They display a lot of merchandise in the store. The dressing room are single rooms that are accessed by staff only. Oh...the dressing room I was in sorely need a new coat of paint. It was very drab and worn looking. Every second being in the box made me depressed and claustrophobic. The two associates working were very matter of fact though. There was only one customer in the shop when we were there. As I walked around the shop, the male associate comes up and asks "how can I help you". I told him I wasn't looking for anything in particular, just looking for now. When I walked up to the counter to ask to be let in the dressing room, before I can say anything...the gal asked "are you ready?"

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Van Heusen
Van Heusen
Van Heusen - Perfect solution

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Perfect solution

Kohl's

Kohl's

2.6(76 reviews)
0.7 mi
•$$

I had ordered a kitchen aid mixer as a gift for a friend, Kohl's was the only store I could find…read morethat offered the color that they wanted. Even though I have never bought anything from Kohl's before I decided to purchase through them to get them that specific colored mixer. The box arrived, I checked the box it said "matte black" on the outside, which was correct so I wrapped it up and dropped it off at my friends house. When they finally opened it they discovered it was actually a Teal mixer that was in the box. They let me know and I was so embarrassed that i had given the incorrect gift to them. I now had to make time to drive to their house to pick it up and call to orchestrate the return. When I called customer service they said that due to the cost of the item the return had to be done in person. The closest Kohl's is about a 30 minute drive from me so it took a few weeks for me to have the time to return it. I drove to the Kohl's in Vacaville to do the return/exchange but there wasn't a matte black one in store so I would have to return it. Unfortunately the card I had used to purchase the item was stolen and they needed that card in order to process a refund. They offered me Kohl's cash but that is a lot of money for a store that I don't shop at, and I still needed to spend the money to replace the one I gave my friends as a gift. I was feeling pretty frustrated but luckily Marina R. And Taylor J. (In return department on 3/13 at ~3p) Were able to save the day and come up with a solution that I think was satisfactory for both parties. They were incredibly professional and helpful. I understand that mistakes happen, and that's ok. While it was frustrating having to dedicate so much time and effort toward rectifying Kohl's' error, in the end the problem was solved and Taylor and Marina's customer service may have made a Kohl's shopper out of me!

I hate leaving bad reviews, as I love Kohls and been going to this location my entire life, but the…read morecustomer service here has deteriorated over the years. I've been treated like a little kid multiple times by the staff, one time being told "tell your mommy...". (I'm in college). My sister and I were treated horribly and dismissed multiple times by the customer service desk over a store credit dispute, telling us to "just call the customer service number on the back". I thought you guys were customer service? AND nobody wants to talk to the robot on the phone. They did try to explain to us why they couldn't help, but it made zero sense and it was delivered with an argumentative tone. Anyways, time to shop online from now on, as nonexistent service is better than whatever they got going on in the store.

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Kohl's
Kohl's - Funky ties

Funky ties

Kohl's - So many choices

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So many choices

DKNY - womenscloth - Updated October 2026

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