I ordered a replacement part for our washing machine. I ordered it online on a Sunday hoping that it would arrive before the next weekend when I could install it. my midweek I noticed that I had not gotten a shipment confirmation so I called. I was assured that I would have the part within the week and so I was satisfied. However, I had neither the part or a shipping confirmation by the following Monday so I called back. I was told that the product had just arrived and that it would ship. i was assured that I would have it by the weekend. The second weekend has come and gone and part is still not here. Buy Amazon. read more

Initial sent an expire tube of silicone caulk, then sent a replace which took awhile because it was out of stock. Representative was good and followed through. Communications were very good. read more

Products are defective and don't work. Customer Service is a Nightmare. I am a handymand by trade, my wife an interior decorator. We work with door hardware in nearly every project, I have installed and reinstalled door hardware more times than I can count. I ordered two DK Hardware door knobs for two screen doors on a screened in porch that we built. The screws for these knobs broke on the first install. It took two weeks to get a replacement screw. Once the knobs and latches were installed, the nightmare continued. The knobs stick, or come loose, latch or don't latch - at one point the inner sleeve for the latch was falling out of the door itself. When i started the process for a return/refund - just know you are not talking to anyone actually at DK Hardware. you're talking to whoever they use for customer service, and there is no way to escalate your issues. Along with that, instead of keeping the customer happy, they have tried to tell me that I've installed them wrong, and sent me instructions for installation. follow up after follow up - I am getting nowhere. They just continue to give me the runaround - now stating that the products i bought are so popular and they can't do a refund if the products have been installed. WHAT?!?!?! you sold me a defective product that once installed does not work. I am continuing to escalate this. If you have read this far - I highly suggest you move on to another door hardware company. I have since installed different hardware from another source that is working perfectly. So again, this is not user error. this is terrible products sold by a company that states they have "quick and easy returns" read more

Absolutely the worst, I ordered a part 2 or 3 months ago and it never came, called about a month ago and they said it will be there very soon, still isn't come. Also the shipping price was a bit high 20$. Do not buy from them if your project needs to get done fast, some of my plants are dying because I can't keep the humidity up in my tank, and I have a snake in a small tank right now, that's just sitting on the floor in the living room looking like shit, I really want to use this new tank I made that's just sitting here unusable because I need the track for the windows. This company sucks! read more

Ordered replacement shower seals : 5/16" x 3/8". Received 5/8" x 1/4". Does anyone at DK know how to measure?

delivery was fast and good packaging. Follow up emails We're good on order status and shipment. read more

I've purchased an item from DK Harware. It was Paver Drain system from Stegmeier brand model number MP2T. According to Stegmeier website this drain consists of two parts upper part that slides in into the bottom part https://www.stegmeier.com/mini-paver-drain/ Similar item description is written on the DK Hardware's own website. They have same product description on their page, same picture that shows both upper and lower portion of the drain connected together and even have the correct width of the bottom part (5-1/8 Inc) highlighted in the feature section of product description. There is no indication on DK's websites that would suggest that bottom part is not included in the order. Furthermore according to Stegmeier's own product description - it is impossible to order just the bottom part, there is no part number for that piece because it suppose to be shipped together with the upper part. Product page on DK Hardware website: https://www.dkhardware.com/stegmeier-mp2t-10-tan-mini-paver-drain-product-4523290.html Despite all that, DK Hardware only sent me the upper part of the drain, refused to send the missing bottom part pieces (that effectively renders the upper part useless) and refused to process the refund. Stay away from this company if you value your time and money. 01/10/22 Update: Can you go lower than 1 start...? I guess in case of DK Hardware - bottom is not the limit! Just got off the phone with their supervisor who told me that they can't process full refund because information on their website clearly says that only upper part of the drain is for sale... Checked the website and yeah - they've CHANGED PRODUCT DESCRIPTION over the weekend. What a bunch of lying crooks!!! Think carefully before trusting them your business! Screenshot with before and after changes attached read more

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Everything is just as ordered. I only wish the shipping time was faster. Filling space here

I ordered an item online for $57 and change on 2/14. They took my money and gave me a receipt and shipping estimate. Three days later I received an email saying that there was a problem with my order. I assumed they needed address clarification, so I called them. The woman on the phone said the price on their website was wrong and I was going to need to authorize an additional $40 to receive the item. I asked why it was online for $57 (Other retailers had it listed for around $60) if they weren't going to honor that, and she said she didn't know...maybe some kind of mistake. I cancelled the order and it took a full day for the refund to come through. No apology, no explanation, no nothing. Just indifference. I think this might be illegal, especially with interstate orders. I have the receipt with the sale price of $57 that they refused to honor. I'm contacting consumer affairs for some clarification. I then purchased the exact same item from Petersons for $58, and their customer service was great. Do whatever you can to avoid this company. Something strange is going on. read more

I placed an order that said it was in stock. I placed an order for glass after I ordered hardware. They tell me after I ordered that they won't have them until CRL has them in stock. I have a crl account, this is the only reason I would use this over proced company. Willing to pay 130.00 per hinge when my cost is 56.00 per hinge. Beyond over priced but you say you have them in stock. They took my credit card and everything. Next day I get an email telling me I need to call them. I'm told the hinges aren't available for 3 months. The amount of back tracking I have to do now because this company is unreliable, I'll never attempt to use this company again. Before anyone uses this company contact a glass company to buy directly from CRL, it's a lot cheaper that way read more

DK Hardware - High-end work requires reliable companies. Call a glass company for your hardware at better prices - Hardware Stores Near Me - Hallandale, Florida

I'm not happy at all! I did order on Jan21, and the shipping supposed to be delivered 7-9 days. I called back today (Jan30) and they told me, the part I ordered is out of stock. This is not a good service, and really bad communication. This was my first and last time. Thanks. read more

Works perfectly matched the manufacturer specs needed just the charger and was able to source from dk based on the manufacturer specs.

The only place I can find that regularly stocks my lock batteries. Fast shipping and reasonable prices

Avoid them at all costs. They charge a hidden and misleading 20-25% restocking fee on ALL returns. Even if the items are unopened, original packaging, returned before 30 days, and not final sale or custom order. Their return policy does not disclose this in any kind of clear and transparent way. They will hold back hundreds of dollars from you for no good reason. I lost $200 to them plus another $40 in return shipping that I had to pay. And when you call them on the phone, good luck - their customer service is terrible. Never again! read more

This company is a sham. They list many items on their website which they know are out of stock, they pull the money from your account as soon as you order, and then they don't ship your product for months. Their "24/7 Help Line" is an answering service that has not answers and isn't even able to get the company to return a call. They send the wrong product weeks after they accept your money, and their "customer service" line is not helpful at all if you can even reach them. The CFO (Art Goldman) and their customer service team are aware of these tactics, but they won't return phone calls and they won't resolve the issues. Do not order from this company as you will assuredly be disappointed! read more

Sales and Service Departments of DK Hardware exceeded expectations helping find replacement for 30 year old Commercial Door Handle. Fast Shipping and exact match. read more

I placed an order that was showing in stock. The payment was completed. After one week, I received an email that the order was out of stock. They reimburse the money, but less than what I paid due to the exchange rate. I got $15 less than what I paid. read more

Terrible customer care You actually lose money if you need to return their products They will not reimburse there shipping You have to pay shipping to return items They charge a restocking fee DO NOT BUY FROM THIS COMPANY HORRIBLE read more

Ordered a door handle with a lock. It was missing several parts, including the key. They refused to give me a refund. Also a lot of them are from India. They're running some sort of scam from what I heard. read more

DK Hardware came through and replaced the cracked item I had received Quickly . I will order from them again ! read more

Do not buy from this company!! They sold me items online then sent an email saying they needed to talk to me about my shipment. After 20 minute on hold they informed me that the price was wrong online and that it would be more than double. They offered no discount after their mistake. They completely wasted my time! read more

No issues and no complaints everything went as smoothly as possible and updates were given as needed keep up the great work

I ordered a product at about $300. Wrote my shipping address and checked the box that said billing address is different. I've moved across the country. I included the billing address, which is the old shipping address they sent my previous order to, last year. Of course this new recent order went to the billing address, and when I checked the invoice they have both addresses written as the same old billing address. My new address isn't on it. This must have been a glitch in their website, or because they have an account for me, it automatically applied my old address information attached to my email. In any case , my order is now on the other side of Canada where I haven't lived for months, and DK Hardware has been totally useless. Offering me nothing, just $300 down the drain. Their customer service agent talked over me and clearly did not believe me. If you want a hardware business that cares, look elsewhere. Their ordering system is unreliable and if something goes wrong, nobody is going do anything but say YOU must've made a mistake. read more

Product was just what I order shipping was a little slow

Placed a simple order for something they said they had plenty of stock and would arrive to my house in 3 days, it had now been two whole weeks and they still haven't shipped it, tried three times to contact them and nothing, I needed this for school and it cause me some problems, I tried to return the item but it's "marked as shipped" so they can't process the return, except that when I check the tracking number it's clear they haven't shipped anything, just created the label, I have been tracking and receiving other packages fine so I know it's not on my end, pretty upset with my experience with them so far. read more

DK Hardware is a complete JOKE of a company. KIM MARGATINES and JOEBER GAWAN are very nice but incompetent. Kim kept gas lighting me and telling me that my item shipped when it didn't. This back-and-forth lasted for about a month until Joeber found the item and offered to ship it if he could cut off 95''. The refund processes has been just as complicated and between now and then, it's been a complete nightmare. Do your project a favor and go somewhere else, right hand doesn't talk to left hand at this firm. read more

It is a good place to get ordered hard to find item (Kwikset smart cylinder for Schlage Key). Shipping was fine and it works fine.

it carried a faucet cartridge that many other hardware stores did not have. Easy ordering.

I needed an internal part for a Schlage A-Series Locking knob. DK Hardware had it in stock, and sent it right out to me. Problem solved!

Arrived on time and in perfect condition. The item was exactly as described and a fit properly.

Terrible company. Ordered a kitchen cabinet part. One week later it still has not shipped. No estimated time to ship. When trying to call them, I was disconnected multiple times. Finally talked to a man named Kin. He said he would contact the distributor (I thought it was DK) and he would either call or email me. I have not heard back. I will be filing a formal complaint to the Federal Trade Commission (FTC) for violation of their policies/laws. Do NOT order from this company. Use Amazon instead. Very poor business practices. read more

Exactly what I needed. Speedy delivery I highly recommend this store. What's there not to like? read more

My order arrived very quickley and was just as ordered. Great company will be ordering again. read more

Use extreme caution when dealing with D K Hardware. They will cheat you the first chance they get. I placed an on line order until I realized right after I hit send that the shipping would be more than the value of the goods. There was nowhere on the site to cancel. I contacted them twice and was assured the order was cancelled. Days later, part of the order showed up at my door. The rest followed days later. Even though DK lied to me directly when they said the order was cancelled, they then said too bad . The order was already in work. They were careful to hide the paper trail. I did save the email they sent to me stating that they cancelled the order because DK hid it from review after it was shipped. Almost like doing business with some foreign crooks. Danger! read more

Delivery took forever. Everyone I spoke to gave me a different answer as to delivery date. Will not do business with DK again, way too much confusion! read more

Worst customer service and delivery time I have ever seen. I called their customer service after two weeks, and was told that they hadn't yet received my product from their supplier yet. They are not the supplier? The CSR was very short with me and couldn't offer me any explanation (or excuse) for no activity on my order. A month and a day later, I received it in my mail. I can not recommend this company to others. read more

I thought I bought 6 quarts of oil ad reads 6X1 for $14.56 plus $8.99 shipping. I got 1 quart not 6, another company also shows the same product at 6X1 but they send you 6 quarts not 1. the ad is deceptive. I asked to return he 1 quart but they said no returns read more

Thank you for my order. The pieces are presisly what I wanted. The staff is kind and profecional.and all get on time

the response was fast and more than I expected. Thank you very much. My wife and I are having fun with our cars.

Found exactly what I needed (specific Christmas candle bulbs). Very pleased with my order.