I found these guys online when I needed a particular part for a door. I looked and looked on Google to find the part, not knowing what it was called. But with a little Google-Fu, I found this place's website. Their parts are described well, with clear photos of the items. Also, you don't have to order enough to supply an army- if you need a small quantity, DK hardware will sell it to you. The item arrived quickly, and was packaged well. The price was fair, and the expectations for arrival time and communications were all clear. I plan on making more purchases from DK- they did a great job of filling my order! What's DK stand for? Donkey Kong?! read more

Do not waste your time or money with this company. The will tell you on their website that they have stock and have one day shipping but that is not true. Ordered a product that said it had hundreds of stock on hand but now I am told it will take almost a month to receive. Talked to customer support and they could not/would not help. They even closed the conversation when I said I wished to cancel the order entirely. I regret ordering through them should've stayed with Rural King. Will never use this company again. read more

I ordered a household mop handle and refills. I was sent a janitor mop handle and the refills for a household mop. I contacted Dave, the rep that handled the order. Since they made the mistake he said a return label would be sent to me.I made numerous calls, left messages, texts, and an email asking for the return label and to send me the correct handle since the refills cannot be used with the janitor handle. I never received the return label or the correct handle. Dave stopped taking my calls. DK hardware treats individual purchasers poorly as other reviews stated. I should have read the reviews before I place my order. I never would have placed an order had I known they would not correct the problem.D K hardware DEFINITELY treat individual purchasers poorly and will not send the correct item that was purchased . This cost me $104.64. Individuals should not order from this company. They will not correct their mistakes. read more

I contacted this company in an effort to obtain pricing on better than $50,000 worth of equipment and never heard back from Dorian F. I will never bother these people again as they know nothing about customer service. Now that I see how they operate, DK Hardware does not have to worry about me ever bothering them again!! I'm a purchasing agent for a muti-million a year company and will not do business with a company whose sales personnel does not show enough interest to at least pick-up the phone to call me back. BYE BYE DK HARDWARE...... read more

The sales representative Patrick Brown that handled my quote/order made promises that were not kept. From the beginning I said multiple times that I wanted both lock cylinders to be keyed-alike and that was not what I received. I mailed them back at my expense, because I was promised that I would receive a full refund that included the shipping of $51.51 only to receive $42.21 credit so I was shorted $9.30 and then I had to pay $7.98 to ship the cylinders back to them for total of $17.28 loss. I made sure and confirmed with Patrick before returning the wrong cylinders that I would receive a full refund and he also promised that with ordering the correct keyed-alike cylinders that he would cover shipping cost to me (to recoup my return shipping cost of $7.98) and he also offered a discount on my order for the inconvenience. After weeks of dealing with all this, he sent a new quote that was clearly overpriced and included a tiny discount and had higher shipping charges than I paid for the first order (and it also looks like he was adding a restock fee on the quote). If I had accepted the new quote my total out of pocket would have been $80.45 ($62.47 plus the $17.28 loss on shipping both ways on original order), instead I made a dispute with my credit card company which they have already refunded my $17.28 (will let them deal with the crooks) and ordered the correct 2 keyed-alike cylinders from DoorHardwareCenter for $41.99, which is less than my original order from DKhardware. My advice is to AVOID this company if at all possible, because if you have any issues with your order you will definitely lose money or waste many hours to fight to recover what money you can get back. read more

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Horrible beyond words. They have not only taken my money but I never received the item and online customer service is saying there's nothing they can do. Im out 35.00 and they cut the chat off when questioned about my purchase. They stole from me and upon research, im not the only one. read more

Just spent 15 minutes in a circular conversation with customer "support" trying to get help selecting Baldwin hardware for 2 exterior doors. (I confirmed that DK is an authorized seller of Baldwin hardware.) The customer support person, Kim, told me DK "knows very little" about the hardware they stock. They can place my order for me without answering questions or confirming specifications for my doors, or I can take questions to Baldwin and then come back to the DK website to purchase hardware. Strange way to lose a sale. read more

Not satisfied with customer service support they don't answer there emails am waiting on a buddy heater fan says one to 2 weeks shipped that comes up on 2 weeks Sunday when I called on about yesterday she's saying up to 6 to 8 weeks shipped this is a bad company people having a lot of problems with them I know one thing if I asked for a refund of my money and don't receive it I will turn them into the FBI as scammers and fraud I won't put up with there bull then I'll try to get them shut down am a person they don't want to mess with I don't give up especially when it comes to my money am hoping they do the right thing with me Dave Hayes read more

I ordered a screen door repair kit through Amazon. Videos indicated "everything you need". They didn't include the screen! When I called, they informed me that the kit doesn't include the screen (?). If returned, I'd be responsible for shipping and restock fees, exceeding the purchase price. read more

Caution doing business with DK Hardware. Particularly returning items can be a big problem. Their return department is not very accountable and has poor customer service - not communicative. You will need to take pictures of items, inside packing, the package and keep careful records (weight and size of anything you return. And prepare to take them to small claims court. Otherwise, they are too irresponsible and questionable about their claims in not accepting a return. They obviously just want the customers money. you can probably find what you need from other competitors with far more reliable customer service and pricing by a simple Google search of what you need. DK Hardware is definitely not the best deal. read more

Need to update their site so customers can see what's actually in stock and what's not. We needed a part within a week and we're only a few hundred miles away, waited a week to be told that they're waiting for the rest of the shipment which will come in another week then ship. So all in total, it will be about 3 weeks until it gets here Now we have to order the parts from someone who actually has them , then sit on these items ordered through DK. They could fix this by simply putting "available to order" and an "in-stock" options like other ecommerce sites, it's not hard read more

I bought two sets of vertical blinds in June 2025. The handyman who was installing the blinds found one set was broken. Bryan at DK opened a case and just requested some pictures. After I sent the pictures he responded right away that they will send a replacement. Great customer service to solve the issue with excellent communication. I am very thankful that I didn't have to ship back the damaged blinds. read more

Do not order from this company. They will take your money and run. I ordered and item from them in mid-December. After 2 weeks, I recieved an empty box. I emailed their customer service and recieved a reply that an "internal investigation needed to be done before a replacement or refund could be issued." That was 2 weeks ago, and despite many emails from me asking for an update, the company has ghosted me completely. I had to dispute the charges through my credit card in order to finally recieve my refund. NEVER DO BUSINESS WITH DK HARDWARE! read more

I'll likely never order from this place again nor do I recommend anyone does. If you ever need to return you will lose close to 40% of the cost to purchase. This place charges an arm and leg for hardware because much of it can't be ordered direct by consumers who don't have certain contractor licenses. I bought CLR shower hardware before I spoke with my shower door installer and he insisted that the $950 I paid was way too expensive and told me to return it - he was able to get the same for me at a fraction of the cost. But that's not my real gripe. My issue is their return policy. It's deceptive, unclear/confusing, and not at all consumer friendly. Unlike every online retailer I've ever bought from, they don't provide a return label. It would be nice if they did this even if you have to pay for shipping. But instead i had to lugg my very heavy and awkwardly long package to fedex and set up shipping for myself. It cost $45 which, given a total price of $950, I shrugged off. That is, until I received my refund. What i missed when I read their return policy (because it's at the very bottom after all the instructions and the actual policy) is that they dock off 20% for restocking. This goes up to 25% if you don't get it back to them in 14 weeks time. On top of that, they don't refund you the original shipping fee, which for me they claimed was $85. You're telling me, DK, that it cost you, a medium sized company that ships all over the US, $85 to ship the same package that it cost me, a consumer who walked in to FedEx on a Tuesday, $45 to ship? There's zero chance they don't have a commercial business shipping arrangement with a courier that discounts shipping massively. They wouldn't have a business if it cost them $80 to ship every package they ship. This is not only deceptive, not only nickel and diming customers, but it's down right fraud and theft. I paid $950 and received back $635 for a return I sent back in 10 days. With the cost of return shipping ($45) that's $300 lost because I bought from the wrong vendor. Stay away. read more

Scammers, plain and simple. Go somewhere else. Website showed a different photo than what I received. Tried to return only to be confronted with arguments and excuses. read more

Don't order from them. I ordered a threshold and was sent the wrong size. Have reached out multiple times asking for help to return and was blown off via email, phone and live chat. Horrible customer service. Horrible company. read more

Ordered lights a week ago. They promised tracking information on these lights of which was not provided. Spent over 500 dollars on lights they never even packed and shipped. The due date for my project is today. Fuck this company, liars and thieves. Do not use them! read more

BEWARE!! Read the 1-star reviews. Sleazy organization. People order and only get phony looking emails asking about there opinions on delivery or ordering. I ordered a HEOP filter over a month ago and received no word about my order except for the purchase receipt. When I looked through the reviews, I see that is a VERY common result. It is a very suspicious operation because I see a LOT of reviews just like mine. They said they took my cancellation order today. I waited long enough for this very suspicious organization to ship or get off the pot. read more

Last week I was told there were 11 of the items I had ordered in stock. The next day I was told my order was in progress. The following Monday again I was told my order was in progress. 17 Days after I ordered, it still hasn't shipped. Thanks for the total waste of time, DK. read more

Do not. It repeat. Do not under any circumstance buy from this store. They will take your money for product they do not have in stock (they actually do not have an estimate on when they will have it back in stock), and weeks go by with no update. Good luck talking to a person. They don't answer the phone, and their automated system is horrible. Legitimate businesses will not charge your card for product on backorder until they at least have the product able to process the actual order. Total frustration and a waste of time. I will have to scramble to look elsewhere. read more

Stated my 8 foot heaters were in stock. They were not. 2 weeks to get one with DK stickers on it, and the other 2 came from Home Depot. ALL THREE were damaged. Now I am repairing the fins so I can have heat as it gets colder in PA. The listed them in stock to get the money. As I ordered them, I watched the in stock count drop. They advertise 2-3 day shipping. 3 week to get them. I have trees from California that have arrived faster. The fact that 2 came from Home depot.... they lied, and are a fraudulent business. read more

Their products, for the garden are worthless .If you give them an email address you can't get them to stop sending sales promos. I tried several times using "Unsubscribe" but doesn't work, I emailed them directly regarding the problem. They replied saying it would be taken care of. Still hasn't been fixed now for several months. Don't give them your email. You'll regret it. read more

I ordered something online, and a week later get an email to call. They had charged my card, for an order that was over $100.00. I called, and they said it was discontinued by manufacturer and out of stock. I could not be transferred to a person who could refund me, and supposedly they will call back. Have not heard back thus far, and I am still trying Issues: 1. They had something listed online they did not have 2. They took my money for something they don't have. 3. They are making it difficult to get money back. read more

DK Hardee is amazing. Staff very friendly. Out of 1-10. Definantly 10. Highly recommend for all services.

Placed an order for a solvent that is not available in Colorado. Payment went through the same day, more than two weeks ago, order confirmation received. In a chat with an agent I was told that their supplier has not said anything about availability. Today I cancelled the order and I'm giving the company a one star which is too much considering their awful service and lack of customer skills. read more

Yes, just a site that comes up next to ace to make Ace prices look cheaper. Nothing new. Pretty novice marketing.

They are a scam. Don't spend your money here. I ordered something and they never sent it. When I ask for a refund they send me a tracking to a package with never ending stops. Complete and total Garbage from Ethel Reyes the person who runs this scam. read more

DK Hardware - Hardware Stores Near Me - Hallandale, Florida

Horrible business. They claim they have EASY RETURNS but it's far from that. First, you have to contact their customer service for a return then you must purchase your own return label and they charge a 20% restocking fee on top of all of that. At that point it's not even worth it to return so you're stuck with the product. Horrible customer service and business. Not worth it. read more

Don't order if you need anything fast. I ordered 1 thing on February 28th 2025. I didn't hear anything at all then finally emailed on March 12th. Was told it's delayed and estimated shipping date would be the end of next week. So 3 fulls weeks to ship which is ridiculous for something "in stock". Just went to order the same exact thing and it says in checkout 1 business day quick shipping. Yea right. Not worth it for the few dollars I saved. I'm glad I emailed to ask because they clearly aren't going to let you know anything. I don't recommend and wont order again. read more

Its a good store, but they are incredibly slow and getting it delivered to you. Terrible customer service. They give you the tracking # when the package is already delivered. read more

No notification of sale for several days and still no shipping notification after a week.

Looking for a roof sealant online and came across this business locally. Ordered two items and paid for shipping last week. Since it's in same State and about 20 miles south, figured it would be a couple days since they offered in stock. I reached out this week after noting the package did NOT ship. The reply I got was utterly ridiculous.... Item is not only out of stock, but they contacted the manufacturer and told its not available and no ETA for replenishment. They then reply to my contact (nothing prior to it) and asked if I would mind waiting. Waiting for what ??? Product could be discontinued .... And business is to slow and inept to do the right thing and contact with apology for their website error quickly and resolve with any way to save the sale. Perhaps a substitution ?? We cancelled. read more

DK Hardware Unethical and a Fraud If I could give them 0 stars, I would. I ordered a 2-tier double cutlery drawer product that said it would ship within 1-2 weeks. When I first ordered it, the price on 01/17 says it was only $203.77. However, when they called me on the 20th, they said it was now backordered and that the item is actually $395.90 (NEARLY DOUBLE!!!), as the price was "incorrect" on their website, and that "prices are subject to change". Nothing ANYWHERE says anything about after you place an order that "prices are subject to change". I told them that they needed to honor the price that was listed originally in print (I kept a PDF copy of that thankfully). They said the best that they could do was give me another 5% off. I told them my husband worked for LARGE DEPT STORE RETAILER and they always honored the price in print, regardless if the price was an error or "subject to change". I told them I was contacting the BBB, etc., which I have. I also contacted each state's Attorney General, as well as the FTC for unethical, illegal, and fraudulent business practices. DO NOT BUY FROM THIS COMPANY!!!! THEY DO NOT KEEP THEIR WORD. TODAY, the price somehow, mysteriously is NOW listed as "$395.90". read more

I'm going to finally be able to use the antique glass door knobs. The price was reasonable also. um.....I don't have them installed yet because we're renovating.....sooo..... no pics. read more

Sell CRL knockoffs, shipping insanely slow, short return policy Shipped me knockoff CRL Door hinges with no protective packaging other than plastic wrap. U Channel and knockoff hinges both arrived scuffed. Unfortunately I didn't check these soon enough and waited a few weeks until install time which was outside of their return window which they're very firm on. You only have 30 days to return from the date you purchase, which is absurd because their standard rate shipping takes 2 weeks. For a replacement order I had to pay $100 for overnight shipping and it arrived 7 days later! Find another source for bath materials read more

DK Hardware - Hardware Stores Near Me - Hallandale, Florida

I ordered a replacement part for our washing machine. I ordered it online on a Sunday hoping that it would arrive before the next weekend when I could install it. my midweek I noticed that I had not gotten a shipment confirmation so I called. I was assured that I would have the part within the week and so I was satisfied. However, I had neither the part or a shipping confirmation by the following Monday so I called back. I was told that the product had just arrived and that it would ship. i was assured that I would have it by the weekend. The second weekend has come and gone and part is still not here. Buy Amazon. read more

Terrible customer service. They sent the wrong parts, we ordered 6 foot lengths of vinyl window bead, and after a series of email exchanges and pictures they agreed to take the wrong parts back. But, we had to pay shipping and because the part is 6 feet long the shipping was as much as the part. I requested to have my purchase reviewed by a supervisor or manager and no one has attempted to contact us. TERRIBLE CUSTOMER SERVICE! read more

Products are defective and don't work. Customer Service is a Nightmare. I am a handymand by trade, my wife an interior decorator. We work with door hardware in nearly every project, I have installed and reinstalled door hardware more times than I can count. I ordered two DK Hardware door knobs for two screen doors on a screened in porch that we built. The screws for these knobs broke on the first install. It took two weeks to get a replacement screw. Once the knobs and latches were installed, the nightmare continued. The knobs stick, or come loose, latch or don't latch - at one point the inner sleeve for the latch was falling out of the door itself. When i started the process for a return/refund - just know you are not talking to anyone actually at DK Hardware. you're talking to whoever they use for customer service, and there is no way to escalate your issues. Along with that, instead of keeping the customer happy, they have tried to tell me that I've installed them wrong, and sent me instructions for installation. follow up after follow up - I am getting nowhere. They just continue to give me the runaround - now stating that the products i bought are so popular and they can't do a refund if the products have been installed. WHAT?!?!?! you sold me a defective product that once installed does not work. I am continuing to escalate this. If you have read this far - I highly suggest you move on to another door hardware company. I have since installed different hardware from another source that is working perfectly. So again, this is not user error. this is terrible products sold by a company that states they have "quick and easy returns" read more

Initial sent an expire tube of silicone caulk, then sent a replace which took awhile because it was out of stock. Representative was good and followed through. Communications were very good. read more

Ordered replacement shower seals : 5/16" x 3/8". Received 5/8" x 1/4". Does anyone at DK know how to measure?