The only place in the USA that I was able to source the framing for my rather unique screens. So knowledgeable and patient! Selena Gordon was the so helpful. Highly recommended. read more

DKHardware.com has everything, hard to find, from the smallest replacement part to beautiful designer parts. They have fair prices, and often have discounts. Online has great search tool, and easy enough ordering system. What it doesn't have ONLINE is correct "IN STOCK" supply. You find out the next day that it's backordered. You never get an approx date, a "shipped" status, or expectation date. Not good at all. Over the phone, the sales staff has been very helpful selecting the right parts I've needed. I recommend ordering with a LIVE person, because they can tell you the status if it's IN STOCK or not. I've ordered from them 5x, and twice I've waited for the part for 4-8 weeks! read more

They lie on their website and don't care. In stock means nothing. Usually ships next day means nothing.

The order took 2 weeks to ship to my commercial office address, then for some unexplained reason, could not be delivered. I called and got an excuse that the items were being shipped back to DK and then they would ship them right out to me at a new address that I gave to them. Two weeks later, I still did not receive them, they told me that they have not gotten the items back yet and were not sure when they would. I told them to please cancel my order. Stay away from DK Hardware, there are other options. read more

I accidently ordered two of an item instead of one. I was contacted to confirm I wanted 2 instead of one. I responded I only needed one, and the order was adjusted. Thank you. Great customer service. read more

They are scammers take your money and never ship a product never got my things I ordered and it's been over a month and nothing don't buy anything from them read more

Buyer beware. They charge a hefty restock fee ON ALL RETURNED ITEMS. This is buried on their returns page. Also had to send multiple emails to track down a return I sent. I understand returns are a pain in the butt, but sometimes stuff does not work for the intended purpose and that is a hefty penalty for just the cost of doing business on the internet. read more

Absolutely terrible and incompetent. Ordered on a Friday. Item shows in stock and ready to ship. Said they have more than 100 in stock. Didn't expect it to ship out same day. Figured it would ship out maybe Tuesday or Wednesday. Pretty standard for in stock items. Called in and spoke to Nick for tracking. And was then told that it wouldn't ship out till the next Monday. (An 8 business day lead time.) because they didn't have it in stock and had to obtain it from someone else. I asked if they could expedite it due to the fact my laundry is down until then. Absolutely not. Was told they have "so many products on their website it's hard to keep track of stock and availability" well if that's true you either can't do your job or you have too many products. What a way to do business guys. Gotta love it. read more

No customer service and my order never came. Would never buy from this site ever again. I ordered bathroom ventilation fan. It's been two weeks and nothing came. Went back to the order details and logged into my account and it stated that I have no orders. read more

purchased cub cadet triple bagger from this company and they charged for fed ex shipping---which we paid ---the bags do not fit and fed ex wants $600.00 to return to DK---DK has not addressed this issue so we will be reporting them to the BBB read more

I ordered 3/4" leather washers for a hose. I received washers that were well over an inch and of course didn't fit. I reached out to customer service but I guess my small purchase didn't warrant a response. I should have read the reviews. read more

After quite a bit of shopping on this site, I finally ordered two faucet aerators. Total purchase of a little over $12.00, only to find out in my confirmation email that they are charging $27.00 to ship. OUTRAGES! There is apparently no way that I can see to cancel the order. I emailed them immediately and so far, no response! read more

Do not waste your time or money with this company. The will tell you on their website that they have stock and have one day shipping but that is not true. Ordered a product that said it had hundreds of stock on hand but now I am told it will take almost a month to receive. Talked to customer support and they could not/would not help. They even closed the conversation when I said I wished to cancel the order entirely. I regret ordering through them should've stayed with Rural King. Will never use this company again. read more

The sales representative Patrick Brown that handled my quote/order made promises that were not kept. From the beginning I said multiple times that I wanted both lock cylinders to be keyed-alike and that was not what I received. I mailed them back at my expense, because I was promised that I would receive a full refund that included the shipping of $51.51 only to receive $42.21 credit so I was shorted $9.30 and then I had to pay $7.98 to ship the cylinders back to them for total of $17.28 loss. I made sure and confirmed with Patrick before returning the wrong cylinders that I would receive a full refund and he also promised that with ordering the correct keyed-alike cylinders that he would cover shipping cost to me (to recoup my return shipping cost of $7.98) and he also offered a discount on my order for the inconvenience. After weeks of dealing with all this, he sent a new quote that was clearly overpriced and included a tiny discount and had higher shipping charges than I paid for the first order (and it also looks like he was adding a restock fee on the quote). If I had accepted the new quote my total out of pocket would have been $80.45 ($62.47 plus the $17.28 loss on shipping both ways on original order), instead I made a dispute with my credit card company which they have already refunded my $17.28 (will let them deal with the crooks) and ordered the correct 2 keyed-alike cylinders from DoorHardwareCenter for $41.99, which is less than my original order from DKhardware. My advice is to AVOID this company if at all possible, because if you have any issues with your order you will definitely lose money or waste many hours to fight to recover what money you can get back. read more

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would give 0 stars if I could. ordered denatured alcohol got sent a box with a piece of metal in it.

I ordered a household mop handle and refills. I was sent a janitor mop handle and the refills for a household mop. I contacted Dave, the rep that handled the order. Since they made the mistake he said a return label would be sent to me.I made numerous calls, left messages, texts, and an email asking for the return label and to send me the correct handle since the refills cannot be used with the janitor handle. I never received the return label or the correct handle. Dave stopped taking my calls. DK hardware treats individual purchasers poorly as other reviews stated. I should have read the reviews before I place my order. I never would have placed an order had I known they would not correct the problem.D K hardware DEFINITELY treat individual purchasers poorly and will not send the correct item that was purchased . This cost me $104.64. Individuals should not order from this company. They will not correct their mistakes. read more

If I could give 0 stars I would. I don't know how this company is still in business. We ordered stainless steel material. They snuck in one piece of steel. We completed a super complicated project for a customer and installed it. Returned to our customer's house for additional work and found that one piece was rusting. Called DK and was told there was nothing they could do. It had been over 30 days. It takes 30 days to do this work, so we didn't know it was the wrong material until after that. We'll double check in the future, but at the end of the day they sent an incorrect product and should replace it with the correct product. This costs us about $2500 in time alone to repair. Looking into small claims. Terrible customer service. Do not shop here. read more

Just spent 15 minutes in a circular conversation with customer "support" trying to get help selecting Baldwin hardware for 2 exterior doors. (I confirmed that DK is an authorized seller of Baldwin hardware.) The customer support person, Kim, told me DK "knows very little" about the hardware they stock. They can place my order for me without answering questions or confirming specifications for my doors, or I can take questions to Baldwin and then come back to the DK website to purchase hardware. Strange way to lose a sale. read more

Do not waste your money with this company. They sent me a product that I needed to return, but refused to help with the return shipping costs--the item was shipped in an awkward shaped box which resulted in a $60 return shipping charge for a product that only cost $50. Poor customer service and no reasonable solution offered. I expected better support, especially when the return costs more than the item itself. Save yourself the frustration and shop elsewhere. read more

I ordered a screen door repair kit through Amazon. Videos indicated "everything you need". They didn't include the screen! When I called, they informed me that the kit doesn't include the screen (?). If returned, I'd be responsible for shipping and restock fees, exceeding the purchase price. read more

I'll likely never order from this place again nor do I recommend anyone does. If you ever need to return you will lose close to 40% of the cost to purchase. This place charges an arm and leg for hardware because much of it can't be ordered direct by consumers who don't have certain contractor licenses. I bought CLR shower hardware before I spoke with my shower door installer and he insisted that the $950 I paid was way too expensive and told me to return it - he was able to get the same for me at a fraction of the cost. But that's not my real gripe. My issue is their return policy. It's deceptive, unclear/confusing, and not at all consumer friendly. Unlike every online retailer I've ever bought from, they don't provide a return label. It would be nice if they did this even if you have to pay for shipping. But instead i had to lugg my very heavy and awkwardly long package to fedex and set up shipping for myself. It cost $45 which, given a total price of $950, I shrugged off. That is, until I received my refund. What i missed when I read their return policy (because it's at the very bottom after all the instructions and the actual policy) is that they dock off 20% for restocking. This goes up to 25% if you don't get it back to them in 14 weeks time. On top of that, they don't refund you the original shipping fee, which for me they claimed was $85. You're telling me, DK, that it cost you, a medium sized company that ships all over the US, $85 to ship the same package that it cost me, a consumer who walked in to FedEx on a Tuesday, $45 to ship? There's zero chance they don't have a commercial business shipping arrangement with a courier that discounts shipping massively. They wouldn't have a business if it cost them $80 to ship every package they ship. This is not only deceptive, not only nickel and diming customers, but it's down right fraud and theft. I paid $950 and received back $635 for a return I sent back in 10 days. With the cost of return shipping ($45) that's $300 lost because I bought from the wrong vendor. Stay away. read more

Need to update their site so customers can see what's actually in stock and what's not. We needed a part within a week and we're only a few hundred miles away, waited a week to be told that they're waiting for the rest of the shipment which will come in another week then ship. So all in total, it will be about 3 weeks until it gets here Now we have to order the parts from someone who actually has them , then sit on these items ordered through DK. They could fix this by simply putting "available to order" and an "in-stock" options like other ecommerce sites, it's not hard read more

I bought two sets of vertical blinds in June 2025. The handyman who was installing the blinds found one set was broken. Bryan at DK opened a case and just requested some pictures. After I sent the pictures he responded right away that they will send a replacement. Great customer service to solve the issue with excellent communication. I am very thankful that I didn't have to ship back the damaged blinds. read more

I contacted this company in an effort to obtain pricing on better than $50,000 worth of equipment and never heard back from Dorian F. I will never bother these people again as they know nothing about customer service. Now that I see how they operate, DK Hardware does not have to worry about me ever bothering them again!! I'm a purchasing agent for a muti-million a year company and will not do business with a company whose sales personnel does not show enough interest to at least pick-up the phone to call me back. BYE BYE DK HARDWARE...... read more

Horrible beyond words. They have not only taken my money but I never received the item and online customer service is saying there's nothing they can do. Im out 35.00 and they cut the chat off when questioned about my purchase. They stole from me and upon research, im not the only one. read more

Caution doing business with DK Hardware. Particularly returning items can be a big problem. Their return department is not very accountable and has poor customer service - not communicative. You will need to take pictures of items, inside packing, the package and keep careful records (weight and size of anything you return. And prepare to take them to small claims court. Otherwise, they are too irresponsible and questionable about their claims in not accepting a return. They obviously just want the customers money. you can probably find what you need from other competitors with far more reliable customer service and pricing by a simple Google search of what you need. DK Hardware is definitely not the best deal. read more

Not satisfied with customer service support they don't answer there emails am waiting on a buddy heater fan says one to 2 weeks shipped that comes up on 2 weeks Sunday when I called on about yesterday she's saying up to 6 to 8 weeks shipped this is a bad company people having a lot of problems with them I know one thing if I asked for a refund of my money and don't receive it I will turn them into the FBI as scammers and fraud I won't put up with there bull then I'll try to get them shut down am a person they don't want to mess with I don't give up especially when it comes to my money am hoping they do the right thing with me Dave Hayes read more

Scammers, plain and simple. Go somewhere else. Website showed a different photo than what I received. Tried to return only to be confronted with arguments and excuses. read more

Do not order from this company. They will take your money and run. I ordered and item from them in mid-December. After 2 weeks, I recieved an empty box. I emailed their customer service and recieved a reply that an "internal investigation needed to be done before a replacement or refund could be issued." That was 2 weeks ago, and despite many emails from me asking for an update, the company has ghosted me completely. I had to dispute the charges through my credit card in order to finally recieve my refund. NEVER DO BUSINESS WITH DK HARDWARE! read more

Last week I was told there were 11 of the items I had ordered in stock. The next day I was told my order was in progress. The following Monday again I was told my order was in progress. 17 Days after I ordered, it still hasn't shipped. Thanks for the total waste of time, DK. read more

Ordered lights a week ago. They promised tracking information on these lights of which was not provided. Spent over 500 dollars on lights they never even packed and shipped. The due date for my project is today. Fuck this company, liars and thieves. Do not use them! read more

BEWARE!! Read the 1-star reviews. Sleazy organization. People order and only get phony looking emails asking about there opinions on delivery or ordering. I ordered a HEOP filter over a month ago and received no word about my order except for the purchase receipt. When I looked through the reviews, I see that is a VERY common result. It is a very suspicious operation because I see a LOT of reviews just like mine. They said they took my cancellation order today. I waited long enough for this very suspicious organization to ship or get off the pot. read more

Do not. It repeat. Do not under any circumstance buy from this store. They will take your money for product they do not have in stock (they actually do not have an estimate on when they will have it back in stock), and weeks go by with no update. Good luck talking to a person. They don't answer the phone, and their automated system is horrible. Legitimate businesses will not charge your card for product on backorder until they at least have the product able to process the actual order. Total frustration and a waste of time. I will have to scramble to look elsewhere. read more

Stated my 8 foot heaters were in stock. They were not. 2 weeks to get one with DK stickers on it, and the other 2 came from Home Depot. ALL THREE were damaged. Now I am repairing the fins so I can have heat as it gets colder in PA. The listed them in stock to get the money. As I ordered them, I watched the in stock count drop. They advertise 2-3 day shipping. 3 week to get them. I have trees from California that have arrived faster. The fact that 2 came from Home depot.... they lied, and are a fraudulent business. read more

Their products, for the garden are worthless .If you give them an email address you can't get them to stop sending sales promos. I tried several times using "Unsubscribe" but doesn't work, I emailed them directly regarding the problem. They replied saying it would be taken care of. Still hasn't been fixed now for several months. Don't give them your email. You'll regret it. read more

I ordered something online, and a week later get an email to call. They had charged my card, for an order that was over $100.00. I called, and they said it was discontinued by manufacturer and out of stock. I could not be transferred to a person who could refund me, and supposedly they will call back. Have not heard back thus far, and I am still trying Issues: 1. They had something listed online they did not have 2. They took my money for something they don't have. 3. They are making it difficult to get money back. read more

DK Hardee is amazing. Staff very friendly. Out of 1-10. Definantly 10. Highly recommend for all services.

Placed an order for a solvent that is not available in Colorado. Payment went through the same day, more than two weeks ago, order confirmation received. In a chat with an agent I was told that their supplier has not said anything about availability. Today I cancelled the order and I'm giving the company a one star which is too much considering their awful service and lack of customer skills. read more

Looking for a roof sealant online and came across this business locally. Ordered two items and paid for shipping last week. Since it's in same State and about 20 miles south, figured it would be a couple days since they offered in stock. I reached out this week after noting the package did NOT ship. The reply I got was utterly ridiculous.... Item is not only out of stock, but they contacted the manufacturer and told its not available and no ETA for replenishment. They then reply to my contact (nothing prior to it) and asked if I would mind waiting. Waiting for what ??? Product could be discontinued .... And business is to slow and inept to do the right thing and contact with apology for their website error quickly and resolve with any way to save the sale. Perhaps a substitution ?? We cancelled. read more

Horrible business. They claim they have EASY RETURNS but it's far from that. First, you have to contact their customer service for a return then you must purchase your own return label and they charge a 20% restocking fee on top of all of that. At that point it's not even worth it to return so you're stuck with the product. Horrible customer service and business. Not worth it. read more