Do your self a favor and don't use this place. So much aggravation. Unprofessional aides, sleeping…read moreon the job, left my unconscious Grandmother (hospice) lying in puke and poop while the aide played and talked on her phone, Only 2 aides were excellent, Love and Berclibe. My Grandmother was on 24/7 care and most of the aides were either young inexperienced girls or old lazy selfish aides. I won't even mention how horrible the Coordinators there are. Very rude and never cared how terrible my 102 year old Grandmother was treated.

Do your self a favor and don't use this place. So much aggravation. Unprofessional aides, sleeping…read moreon the job, left my unconscious Grandmother (hospice) lying in puke and poop while the aide played and talked on her phone, Only 2 aides were excellent, Love and Berclibe. My Grandmother was on 24/7 care and most of the aides were either young inexperienced girls or old lazy selfish aides. I won't even mention how horrible the Coordinators there are. Very rude and never cared how terrible my 102 year old Grandmother was treated.

Great customer service. Quality home health aides. A true gem in the home care industry!!read more

This is truly an outstanding customer-oriented company run by a hard-working, honest, intelligent…read moreand compassionate owner. I have used Brookside to provide my mom with a part-time aide for the past three months. Rob (the owner) recruited two outstanding aides, whom my mom loved and who provided attentive, caring, loving and intelligent care. They reported back to Rob when my mom was slipping in her health, and he promptly reported it to me so that I could take action. The communication from Rob was steady and thorough. When you call Rob or email him, he responds very quickly. Not once did I think, "When will he get back to me?" And we talked a lot. I also found him honest in all of my dealings with him. He goes out of his way to be fair and to deliver great service. This is an outstanding company because it cares about the customer, it responds quickly and it treats you with respect and honesty. Also, and this is very important, Rob takes great pains to recruit the right person. He takes it very seriously and works hard to hire first-rate aides. I wholeheartedly recommend this company.

Turns out that I found the unit when packing my mother's things before moving her to assisted…read moreliving. She has dementia so she probably forgot to set up the service yet she still paid it every month. Again, it's suspicious that the company still charged her monthly though surely they would know whether she had activated service or not. I still think elders should be careful when dealing with this company because unethical companies and individuals have no shame in exploiting vulnerable elders.

I would give it a zero if possible. I purchased this watch and upon reciept of it I carefully…read morefollowed all directions in the package. once activated it worked for approximately 4 hours before going completely dark. all attempts to restore it which included deleting and resinstalling the app, following the troubleshooting directions it failed to restart or work. I contacted "Jamie" via email who stated that I needed to video the issue. I demanded instructions for the return of the item and a full refund. that was 4 days ago. no response to any emails which I have sent daily requesting where the item is to be returned to. next step will be a BBB complaint. in my humble opinion, total garbage and doesn't live up to the hype and their customer service is far from service.

The Helpful Care Company aides assisted my father for 7 years until he passed away at age 93…read moreThe staff, led by Cindy had fantastic caring help. In the 7 years, there was never a time when my dad was alone. Although he lived in an "Assisted Living", he still needed extra help. In addition ,my dad really enjoyed the companionship,,, Cindy went to the Assisted Living often to check on. my dad and speak with the aides. Without a doubt, I highly recommend "The Helpful Care Company".

From the owner: Senior Assistance - Not Intrusion…read more "Assisting Seniors In Their Homes While Not Intruding In Their Lives" Since 1996, the family run Helpful Care Company has proudly served the in-home, non-medical needs of seniors in the metropolitan New York area. The Helpful Care Company was founded on the belief that all people deserve the right to live their lives independently for as long as they possibly can. Our experienced staff assures that activities of daily living are safely achieved. The care provider closely monitors food intake, medication regimens, personal hygiene, sleep patterns and general orientation. All companions are matched to your individual family member and are carefully screened and supported by our managers. We provide care services based on your family's needs and input. We understand that change can be difficult. We strive to be supportive and responsive during this transition, while always respecting the dignity and privacy of our clients.

THIS PLACE IS COMPLETELY UNPROFESSIONAL AND FRAUDULENT!!! I am a former employee and the…read moreunprofessionalism here is outrageous. They overcharged a student over $800 for a class that only costs $600 and never mentioned giving her a refund. They have also cancelled their classes multiple times with very short notice to the students. They take a long time to give the certificates once the students complete the class. They only care about making money! THEY EVEN FAILED TO PAY ME MY FULL WAGES BOTH THE 1ST AND LAST WEEK OF MY EMPLOYMENT THERE! Please be very careful with this company.

great experience.! The girls are caring and do all that they can to make my mom comfortable…read more Great agency to work with

From the owner: LOVE TO CARE delivers exceptional private care services throughout New York State, with a special…read morecommitment to families in Nassau and Queens Counties. We are dedicated to promoting the health and wellness of your family through our skilled and compassionate care. Our team develops a comprehensive care plan tailored to help you remain in your home for as long as possible. This approach allows you to stay close to your loved ones as you age or recover from an injury or illness.

My father was in Mercy Hospital for almost two weeks when we recognized he was not going to make…read moreit. The Hospice at Mercy said he was not critical enough for their in-patient services, so we had the choice of Dad going back to his Assisted Living home or to a nursing home to die. Assisted Livings are a social model where people live who need daily assistance. Dad had been at the AL for 1 1/2 years at this point and it was his home. The hospital Hospice handed me a list of agencies that provide Home Health Aides for end-of-life work. The only option was to hire a third-party care agency to administer this kind of care 24/7 for as long as Dad lasted. After a maddening 2 days calling every agency on the list, THANK GOD I found Better Home. Right away, they were a cut above many of the agencies I talked to. The intake person was competent and thoughtful of my difficult circumstances and worked to guide me though several decisions. They also could provide experienced Aides within a couple of days as opposed to several agencies I called. Paying immediately before even discussing what was needed was the opening gambit from one agency I encountered! At the AL, we were so lucky to have the Better Home Aides who really knew their business. They were competent, caring, informative and experienced. Dying is hell and witnessing it is sobering. Dad lasted 1 1/2 weeks in Hospice and my brother and I were there participating in his care almost every day. The Aides welcomed our presence and educated us. They were respectful of our needs in letting go of our Dad. I am so grateful to BH for the massive assistance they provided. Especially, I want to mention and thank publicly Sonia, Victoria, Leonard, Delphine (overnight), the very kind intake nurse who came Day 1(cannot recall name), and everyone I dealt with in the office such as Karen and the Financial person (cannot recall name). Their competence across the board made such a difference during the maelstrom of dying. Dying at the AL had hidden costs. The Mercy Hospital Hospice Good Shepherd provided Medicare-covered Hospice Services such as having an RN (Jerry) very helpfully guiding us. GS also provided the bed, oxygen, and some supplies to get us started. They provide a mandated 13 months of bereavement services, also. The AL provided "Room and Board" (no board as Dad could no longer eat), cleaning, and did the massive amounts of laundry we had. They also lent an Aide here and there to assist turning Dad. Long term AL Aides who knew us came in to cheer Dad and us, but were not involved in the care at this point. The rest of the work and direction was provided by the Better Homes Aides I mentioned above. The 24/7 Aides were $32.50/hour, but that added up to approximately $5000 for the first week. The AL had already been paid for the month so this third-party care was additional. There was also lag time in getting needed supplies, so I had to go to a med supply store myself a few times. The hospital Hospice told me they would "pick up" 4 hours of care/day from agencies on that phone list that I was originally handed. That was eventually true, but I had to fight for that discount during the 1 1/2 weeks Dad was dying and I was at his bedside. I wholeheartedly recommend Better Home for many of the reasons stated above. There is cost involved but the competent help they provided was invaluable to our family.

My family has been using BHHC for a few years now for my 91 year old Dad in his home. My Mom is 90…read moreand has needed help to care for him. Overall, they have really helped care for my Dad in a safe, respectful, friendly way. Sometimes you have to try a few aides to find the right fit for your family - the right fit for us has been Blanca. Unesh is our aide coordinator, and he has done an excellent job with communications, and trying to find the right person. Raj is the Operations Manager, and he has been a big help guiding my family with perspective in the home aide industry, and with Medicaid decisions. He is always accessible and has also been a pleasure to work with. I hope to meet the owner one day - she is a former nurse, and therefore brings a great perspective to a company that cares for people in their homes.

The social worker will keep your family member longer than need be if you have a secondary…read moreinsurance. Just to bill them I had to fight with the social worker to release her even though the physical therapy team said she could be released. It was a nightmare. They let her come home one day and I had to return her that night. Just so they could bill her last night there. What a scam.

Upon arriving from the hospital we were greeted by all the staff and everyone seemed friendly and…read morecommunicative. That quickly evaporated. Within 2 days they couldn't locate her clothing we brought in for her. A few days later they lost her close up glasses (not cheap ones) when we had a change of room. I reported this to everyone here from the volunteers all the way up to administration. There is no communication here and most of the staff is very lax and slow. They almost never delivered her hearing aids and I had to ask for them every time I came. (They are taken out and put in a cart at night ). The TV wasn't working for the entire first week even though they called maintenance. Into her second week she developed an infection and nobody called family to let us know nor were we told what the treatment regiment was. I just felt that overall the care wasn't great. I have nothing else to compare this to but I am overall very disappointed. I know working here isn't the greatest job ever and it's very demanding but I'm sorry I didn't see the overall rating on yelp before she came here. The best part of this place is the free bakery in the lobby.

I love Comfort Keepers! I have used this wonderful agency for both of my parents and have found…read morecaregivers for my parents who loved my parents and took care of them in the best way. I am so thankful for Lindsey and her staff for helping me these past 11 years with my parents who I loved so much. Highly recommend!!!

I would not recommend Comfort keepers agency Plainview if you are looking for a flexible,…read morecompassionate, easy to deal with agency. Setting up home care is difficult enough. Having to deal with 2 unprofessional owners that speak in circles, is even worse. MAKE SURE YOU READ AND FULLY UNDERSTAND THEIR CONTRACT. They charge a security deposit on top of a a weekly invoice. They claim it's because they are protecting their employees but that's not the case. The aides are not very good either. Knowing that my father was extremely unsteady one of the aids left him unattended in the shower with no seat and he fell.