Do your self a favor and don't use this place. So much aggravation. Unprofessional aides, sleeping…read moreon the job, left my unconscious Grandmother (hospice) lying in puke and poop while the aide played and talked on her phone, Only 2 aides were excellent, Love and Berclibe. My Grandmother was on 24/7 care and most of the aides were either young inexperienced girls or old lazy selfish aides. I won't even mention how horrible the Coordinators there are. Very rude and never cared how terrible my 102 year old Grandmother was treated.

Do your self a favor and don't use this place. So much aggravation. Unprofessional aides, sleeping…read moreon the job, left my unconscious Grandmother (hospice) lying in puke and poop while the aide played and talked on her phone, Only 2 aides were excellent, Love and Berclibe. My Grandmother was on 24/7 care and most of the aides were either young inexperienced girls or old lazy selfish aides. I won't even mention how horrible the Coordinators there are. Very rude and never cared how terrible my 102 year old Grandmother was treated.

I am aware that this company provides service for elderly people who are not able to get to a…read moretelephone to call 911 for emergency services (be it the police, firefighters and/or paramedics). My husband bought the equipment, hooked it up according to their instructions and then called the customer service representative to see what else needed to be done. Customer service rep gave him the okay to push the button to activate and test the equipment. She then proceeded to tell him when a third party comes on the phone line, we were to tell the person we were only testing the equiqment. The third party never came on the phone for our response. The customer service rep thought things were done and she hung up on us. I believe that this type of call should have been a three-way conference call among this business, the fire department/paramedics and the customers to verify and confirm that this was only testing of the equipment. The three-way conference call should have been initiated by Lifewatch USA Medical Alarms. Instead what happened next was I hear sirens in the distance (outside). It was quite embarrassing to have the Alameda Fire Department and its paramedics unit to come down my block to see what the emergency was. The only thing I could do was profusely apologize as my husband and I were testing the Lifewatch equipment. I felt so bad because I did not want the firefighters and the paramedics think and feel that I pulled a false alarm. If the City of Alameda bills us for this service, I will be contacting Lifewatch for reimbursement of charges we will be incurring and venting my complaints to somebody in a managerial position re: our dissatisfaction with the customer service. Meanwhile, they also sent us a senior grocery savings certificate. The instructions on that was to log on to www.seniorgrocerysavings.com, click "Join Now". Fill out the form and finally enter authorization and PIN number to start savings. I went on that website, but then there was a message below the browser window which stated "To help protect your security, Internet Explorer has blocked this website from displaying content with security certificate errors." I will heed the aforementioned quoted statement and not log on, only to face the possibility of some serious risk factors later.

Turns out that I found the unit when packing my mother's things before moving her to assisted…read moreliving. She has dementia so she probably forgot to set up the service yet she still paid it every month. Again, it's suspicious that the company still charged her monthly though surely they would know whether she had activated service or not. I still think elders should be careful when dealing with this company because unethical companies and individuals have no shame in exploiting vulnerable elders.

The Helpful Care Company aides assisted my father for 7 years until he passed away at age 93…read moreThe staff, led by Cindy had fantastic caring help. In the 7 years, there was never a time when my dad was alone. Although he lived in an "Assisted Living", he still needed extra help. In addition ,my dad really enjoyed the companionship,,, Cindy went to the Assisted Living often to check on. my dad and speak with the aides. Without a doubt, I highly recommend "The Helpful Care Company".

From the owner: Senior Assistance - Not Intrusion…read more "Assisting Seniors In Their Homes While Not Intruding In Their Lives" Since 1996, the family run Helpful Care Company has proudly served the in-home, non-medical needs of seniors in the metropolitan New York area. The Helpful Care Company was founded on the belief that all people deserve the right to live their lives independently for as long as they possibly can. Our experienced staff assures that activities of daily living are safely achieved. The care provider closely monitors food intake, medication regimens, personal hygiene, sleep patterns and general orientation. All companions are matched to your individual family member and are carefully screened and supported by our managers. We provide care services based on your family's needs and input. We understand that change can be difficult. We strive to be supportive and responsive during this transition, while always respecting the dignity and privacy of our clients.

THIS PLACE IS COMPLETELY UNPROFESSIONAL AND FRAUDULENT!!! I am a former employee and the…read moreunprofessionalism here is outrageous. They overcharged a student over $800 for a class that only costs $600 and never mentioned giving her a refund. They have also cancelled their classes multiple times with very short notice to the students. They take a long time to give the certificates once the students complete the class. They only care about making money! THEY EVEN FAILED TO PAY ME MY FULL WAGES BOTH THE 1ST AND LAST WEEK OF MY EMPLOYMENT THERE! Please be very careful with this company.

great experience.! The girls are caring and do all that they can to make my mom comfortable…read more Great agency to work with

From the owner: LOVE TO CARE delivers exceptional private care services throughout New York State, with a special…read morecommitment to families in Nassau and Queens Counties. We are dedicated to promoting the health and wellness of your family through our skilled and compassionate care. Our team develops a comprehensive care plan tailored to help you remain in your home for as long as possible. This approach allows you to stay close to your loved ones as you age or recover from an injury or illness.

My father was in Mercy Hospital for almost two weeks when we recognized he was not going to make…read moreit. The Hospice at Mercy said he was not critical enough for their in-patient services, so we had the choice of Dad going back to his Assisted Living home or to a nursing home to die. Assisted Livings are a social model where people live who need daily assistance. Dad had been at the AL for 1 1/2 years at this point and it was his home. The hospital Hospice handed me a list of agencies that provide Home Health Aides for end-of-life work. The only option was to hire a third-party care agency to administer this kind of care 24/7 for as long as Dad lasted. After a maddening 2 days calling every agency on the list, THANK GOD I found Better Home. Right away, they were a cut above many of the agencies I talked to. The intake person was competent and thoughtful of my difficult circumstances and worked to guide me though several decisions. They also could provide experienced Aides within a couple of days as opposed to several agencies I called. Paying immediately before even discussing what was needed was the opening gambit from one agency I encountered! At the AL, we were so lucky to have the Better Home Aides who really knew their business. They were competent, caring, informative and experienced. Dying is hell and witnessing it is sobering. Dad lasted 1 1/2 weeks in Hospice and my brother and I were there participating in his care almost every day. The Aides welcomed our presence and educated us. They were respectful of our needs in letting go of our Dad. I am so grateful to BH for the massive assistance they provided. Especially, I want to mention and thank publicly Sonia, Victoria, Leonard, Delphine (overnight), the very kind intake nurse who came Day 1(cannot recall name), and everyone I dealt with in the office such as Karen and the Financial person (cannot recall name). Their competence across the board made such a difference during the maelstrom of dying. Dying at the AL had hidden costs. The Mercy Hospital Hospice Good Shepherd provided Medicare-covered Hospice Services such as having an RN (Jerry) very helpfully guiding us. GS also provided the bed, oxygen, and some supplies to get us started. They provide a mandated 13 months of bereavement services, also. The AL provided "Room and Board" (no board as Dad could no longer eat), cleaning, and did the massive amounts of laundry we had. They also lent an Aide here and there to assist turning Dad. Long term AL Aides who knew us came in to cheer Dad and us, but were not involved in the care at this point. The rest of the work and direction was provided by the Better Homes Aides I mentioned above. The 24/7 Aides were $32.50/hour, but that added up to approximately $5000 for the first week. The AL had already been paid for the month so this third-party care was additional. There was also lag time in getting needed supplies, so I had to go to a med supply store myself a few times. The hospital Hospice told me they would "pick up" 4 hours of care/day from agencies on that phone list that I was originally handed. That was eventually true, but I had to fight for that discount during the 1 1/2 weeks Dad was dying and I was at his bedside. I wholeheartedly recommend Better Home for many of the reasons stated above. There is cost involved but the competent help they provided was invaluable to our family.

My family has been using BHHC for a few years now for my 91 year old Dad in his home. My Mom is 90…read moreand has needed help to care for him. Overall, they have really helped care for my Dad in a safe, respectful, friendly way. Sometimes you have to try a few aides to find the right fit for your family - the right fit for us has been Blanca. Unesh is our aide coordinator, and he has done an excellent job with communications, and trying to find the right person. Raj is the Operations Manager, and he has been a big help guiding my family with perspective in the home aide industry, and with Medicaid decisions. He is always accessible and has also been a pleasure to work with. I hope to meet the owner one day - she is a former nurse, and therefore brings a great perspective to a company that cares for people in their homes.

Terrible care of my dad. So bad that he is going to loss his foot. They let an infection get so bad…read morebefore they were like he needs to goto the hospital.

Upon arriving from the hospital we were greeted by all the staff and everyone seemed friendly and…read morecommunicative. That quickly evaporated. Within 2 days they couldn't locate her clothing we brought in for her. A few days later they lost her close up glasses (not cheap ones) when we had a change of room. I reported this to everyone here from the volunteers all the way up to administration. There is no communication here and most of the staff is very lax and slow. They almost never delivered her hearing aids and I had to ask for them every time I came. (They are taken out and put in a cart at night ). The TV wasn't working for the entire first week even though they called maintenance. Into her second week she developed an infection and nobody called family to let us know nor were we told what the treatment regiment was. I just felt that overall the care wasn't great. I have nothing else to compare this to but I am overall very disappointed. I know working here isn't the greatest job ever and it's very demanding but I'm sorry I didn't see the overall rating on yelp before she came here. The best part of this place is the free bakery in the lobby.

The owner is very thorough. Has many of their own protocols…read morein place,families and patients have to follow in their own home.

I started using Comfort Keepers a number of years ago. The aides were always responsible and…read moreresponsive to my needs. They were reliable and good people to have with me in my house. I would not hesitate to call on Comfort Keepera again.

Very reliable home aides. Ever aide that provided care was very trustworthy and the agency did…read moregood job training and handling all scheduling. While caring for love one at home is difficult, the aids we had from Sara made it possible.

I've been using Sara Companion Home Care for over 5 1/2 years, and I can honestly say they have…read morebeen a true lifeline for my family. From the very beginning, their support was incredible--especially during our hospital discharge, which can often be a stressful time. They made the transition smooth and gave us the peace of mind we so badly needed. Their home health aides (HHAs) are truly excellent--compassionate, reliable, and well-trained. Every nurse we've worked with has been knowledgeable, kind, and attentive. The scheduling team is always polite, professional, and incredibly responsive. They listen and really understand what I want and need, which has made all the difference over the years. I recommended them to my best friend, and she encouraged me to share my experience here--and I'm so glad I did. If you're looking for high-quality home care with a human touch, I highly recommend Sara Companion Home Care. They've been there for us every step of the way.