One of my coworkers refereed me to to disktopia when my mac book failed. They were able to recovery my data in around three days. The staff was nice and the service was excellent. read more

THE STORY DiskTopia promotes itself as a data recovery service.. I entrusted them with a corrupted master DVD for analysis and a repair quote. If you refuse their services, at the price they quote, you may never see your property again. They have received an "F" rating from the Cleveland, OH BBB. Beware and be warned. In December 2012, the BBB contacted this firm concerning statements on its Web site including "We guarantee our price and our data recovery service," and "93% data recovery success rate." The BBB Code of Advertising states that when representations are made in advertising concerning warranties or guarantees, details of the guarantee should be made clearly and prominently along with any material limitations. The BBB also requested substantiation from the company concerning its data recovery success rate claim. The BBB did not receive a response from the company. " This is a chronology of my experience with "Adam Smith" at DiskTopia, 1054 Belwood Rd., Cleveland, OH 44143. The US Post Office (USPS) identifies a second, possible, Ohio address for DiskTopia; 5510 Wildwood Pkwy, Suite A, Willoughby, OH 44094. This address does not appear on the DiskTopia WEB site. These 2 Ohio addresses appear to be residential. So, how does DiskTopia maintain, "professional class 100 clean rooms" as stated on WEB site in someone's home? August 22, 2014: I mail, by USPS, a DVD to DiskTopia for review and a quote to salvage the contents of the disc. I pay $6.95 to mail the disc. 11 days later DiskTopia will want $20.00 to ship the same disc back to me. The return of my property, however, does not take place. August 25, 2014/3:03pm: USPS Tracking confirms that DiskTopia received my DVD. I ask that DiskTopia return my property after they quote $375.00 for the repair. DiskTopia requires $20.00 to return my DVD by United Parcel Servic. Confirmed by email records. September 2, 2014 I mail, by USPS, to DiskTopia, a $20.00 check for shipping. Confirmed by USPS Tracking. September 5, 2014/12:54pm DiskTopia receives my check for the return of my property. Confirmed by USPS Tracking. September 16, 2014/11:06am 11 days after DiskTopia receives my $20.00 check, DiskTopia emails me this message; "It's going out tomorrow. Sorry for the delay." Confirmed by email records. That is the last I ever hear from DiskTopia. All calls from my phone number are routed to an automated service that asks me to leave a message for a return call. No return call...ever. Confirmed by call records. September 17, 2014: DiscTopia cashes the $20.00 check received from me on September 5, 2014 at 12:54pm. Confirmed by USPS Tracking and my bank statement. October 13, 2014: I submit this complaint to DiskTopia for comment before I publish it on the Internet. Confirmed by email records. I have not received an email, a phone call or my irreplaceable property read more

thanks for all your help with recovering my data! i didnt think it was even possible to recover the data after i dropped my macbook down my stairs. After alot of research i came across disktopia data recovery. they are truly magic makers in what they do. thank you for all your help! read more

These guys were great! They got backed with me in a timely manner, they were able to retrieve my entire HD and they helped me stay on budget. I recommend them for data recovery. read more

This business is trying to rip you off and take your money. They originally charged me ~$850 to recover my data from a laptop hard drive that was damaged. However, I was able to negotiate it down to $500. So clearly they do not have a standard rate, nor do they treat all of their customers equally. Also, they make you sign an agreement saying you agree that they recovered your data, but they make you sign it before they release the hard drive so you really are taking their word that they fixed it! Plus they charged me a $25 shipping fee that they previously had not mentioned. When I got my hard drive back, I could not access the data as I had a Mac and they operated through Windows. They neglected to inform me of this and so I took it to the Apple store. They said the data was locked and could not retrieve it. After emailing back and forth about trying to figure it out, they told me to try it on a Windows computer so I went to both the library and a friend's computer with no success because I had multiple types of files (music, pics, word, etc) which could not be opened under one platform! They told me to send it back to take a look. They never told me they would re-charge me. After several weeks, they told me there was nothing wrong and they just moved the folders. Then they charged me an additional $174 without my consent or authorization because they had my CC on file!!! I had no idea they would do this and after trying to argue it by talking to a manager, they told me they "don't work for free" and avoided my calls. I submitted a complaint to the BBB and they told the BBB they had no idea what I was talking about. Then, finally after the BBB not being able to do anything, my father finally got through to Disktopia and made a deal that I would pay only $100 out of the $174 they charged me and 3 months later I finally got my hard drive back. All that trouble for moving around a few folders. Don't trust this unprofessional company!! read more

I found disktopia on the web and sent in my drive for a free evaluation. They were able to recover all my data. I would recommend them if your hard drive has failed. read more

I believe this company is a scam and I highly doubt the validity of the review below. I paid the company over $1000 to get the information from my hard drive, which they failed to do. The website says "our recovery specialists are available to support you 24 hours a day, seven days a week." It was extremely rare for me to ever get a hold of anyone, even after leaving multiple messages and sending multiple emails. When they finally did return my hard drives, the one that needed recovering was missing its case and all of its interior components were exposed, they also never returned the cords with both of the hard drives. When I finally was able to get a hold of somebody I was told that "all hard drive power chords are the same so you can just get new ones." I asked them to send the chords back to me 4 months ago and they have still not. Adam seems to be the only person who works there, apart from his "boss," Tony. Neither of them return my calls or emails after I am told someone will contact me shortly. Dealing with Disktopia has been an absolute nightmare and I wouldn't want anyone else to go through what I went through. I should have known it was a bad idea to get involved with them when I did not see any reviews online for this "company". Save yourself the frustration and choose a legitimate company for your data recovery needs. read more