This review is for John C's handyman work. We've had several issues with our home overall and…read moreservice with invitation homes, which comes with the territory of them managing so many homes. John was very knowledgeable and friendly. I appreciated his tips to problem solve and think he genuinely cares to help tenants.

Invitation Homes appears to care about one thing and one thing only: collecting rent checks. They…read moreseem completely unconcerned with the impact their tenant choices have on the surrounding neighborhood and the families who live there. They will gladly rent a property to a large group of young tenants who treat the house like a fraternity house, as long as the rent gets paid. Meanwhile, the neighboring families, retirees, and long-term homeowners are left to deal with the noise, disruptions, and decline in quality of life that follows. When complaints are made, they may call the tenants and issue a reprimand, but that's where their involvement ends. There is little evidence of any meaningful effort to protect the community or hold problem tenants accountable. Their actions suggest that maintaining good relationships with neighbors and preserving neighborhood standards are far less important than keeping rental income flowing. If you live next to an Invitation Homes rental property, I offer my condolences. Based on my experience, once they have their rent money, the concerns of neighbors and the overall well-being of the community become an afterthought. The lack of accountability and concern for the surrounding neighborhood has been incredibly frustrating and disappointing.

I've been working with Jane Ehlert for several years now, and she continues to exceed my…read moreexpectations every time. Most recently, she helped me secure amazing new tenants in just one weekend! Jane provided great recommendations on what to fix and update to get faster results, and she was right on point. She's incredibly professional, responsive, and an absolute pleasure to work with. I trust her judgment completely and truly appreciate her dedication. If you're looking for someone who knows the market and gets results quickly, Jane is the one!

Jane and her team are what you want when you are buying or selling a home. They make the whole…read moreprocess, which is usually really stressful, feel totally easy and calm. From the very first phone call, they treat you like you are their only client. Their communication is outstanding; they promptly respond to texts and calls, explaining complex paperwork in clear terms so you comprehend what you are signing. Working with them feels less like a transaction and more like getting help from a super-smart friend. Their service exemplifies what it means to be 5-star.

Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Put in a maintenance request and no response after a dumb question and 4 days. They cannot get me…read moreanyone from the maintenance department nor their supervisor. They just promise an answer then ghost. Fuck these guys. Chicago property management SUCKS. Buy that stuff.

Our HOA has always had a great working relationship with Hales Property Management since we first…read morecontracted with them in 2014. Over the last few years, we have been very fortunate to have Joshua Knepper as our property manager. Joshua has many talents. He is thorough, creative and has the ability to look for solutions others might not have the intelligence or experience to do. His communication skills are exceptional and his responses timely. As the person who leads our board meetings, he is organized and clear in his messages and very open to comments/thoughts from those owners attending. His follow-up is exceptional. I have been a board member since Hales first partnered with us and recognize that we are fortunate to have Joshua as our property manager.

A total dumpster fire!! This organization is the property manager for a building where I have a…read morecondo. They were hired by the condo board last year and they have been a nightmare from day one. One property manager (who has since been fired) dropped the ball on multiple projects, lied about work she never completed and charged us a bunch of hidden fees, then ghosted us for months. The replacement property manager has dragged his feet on every request made by the building to the point of criminal negligence and only gives weak excuses when he bothers to respond. Their finance people had to be audited because they couldn't correctly manage our finances (their finance director has also been fired). They have refused to pay bills or address urgent repair issues despite multiple requests. If you use them, check their work closely. If you're considering hiring them avoid them at all costs!

As new home buyers, we were anxious about the home-buying process. However, it was immediately…read moreevident that Asia (& the NR team) is an exceptional real estate agent who put us at ease throughout the entire process. She is patient, kind, and highly professional. She worked extremely hard for us and we couldn't be happier with our experience. We would recommend her to anyone and look forward to working with her when selling/buying our future homes!

Emina is an amazing agent. I started the house search process in Jan 2023 and I closed on my…read moreproperty in Jan 2023. Her and the Nicholas Ryan team are amazing. You couldn't ask for a better group of people for you. They helped me get my condo that had 15 offers on the table. You gotta take the leap and join the fam. Emina is super nice and attentive. She will drive anywhere you want and will have options with your requirements for you. I was blessed to have such a short search journey to find my new home. I am also a first time buyer so she was a huge teacher and support as well. I would find things and she would give a honest perspective and showed her knowledge and expertise. She truly is amazing!!

Nothing but great things to say about living at the Granada property. Maintenance is very…read moreresponsive and the leasing agent, Aaron, is very kind and looks out for the tenants. Location cannot be beat.

525 W Arlington Pl was an amazing 1st apartment in Chicago! The rooftop was cute with a lovely view…read moreof the city. Right off Clark within walking distance to restaurants, groceries, bars, coffee shops. Very quiet with a front garden that's home to serval black cats! The laundry room uses an app so you don't need change and you can watch the time remaining. Lots of positives! PS - the only negative would be having packages stolen. Please watch out if you order anything that won't fit in the small mailboxes. It will more than likely get stolen if left for more than a day. There's a an Amazon pick up down the street from the apartment - never used it but would probably use this if you get Amazon packages a lot!

Angela Liegel made what could have been a stressful selling process feel organized and manageable…read morefrom start to finish. She was incredibly helpful with staging, offered thoughtful repair recommendations, and connected us with reliable contractors who delivered great work. Throughout it all, she maintained a positive, professional attitude and kept everything moving forward. Her pricing strategy was spot on and resulted in a swift, successful sale. We highly recommend Angela to any prospective sellers!

I am writing this to warn others about my experience at the receiving end of this firm - regarding…read morethe attempted purchase of a property in Lakeview East, Chicago. This agent demonstrated a complete lack of professional integrity by failing to disclose her client's financial distress, a critical piece of information she was responsible for knowing and sharing. Her actions resulted in a horrible experience that I would not wish on any other buyer, including being told on the morning of the agreed-upon closing date that her seller would not be selling the property due to bankruptcy, leaving me homeless and in search of a place to stay before July 1st, in 4 days - 2 of which being weekend days. It has since come to my attention that she has been disciplined in the past, yet her behavior clearly hasn't changed. I strongly advise anyone considering working with this agent to look elsewhere. Do not let her put you through the same ordeal we had to endure.

Sudler has done a great job of managing WaterFord- 4170 Marine. On site management is responsive…read moreand always communicates with residents and the Board. I hear many positive things about how the building is manages and maintained. It's easy to complain but far harder to educate yourself and learn the facts about your issue. With over 350 people living in a building, there will always be points of concern, but Sudler has always faced problems head on and worked with the Board to solve problems big and small. Great job Sudler!!

UPDATE: MAY 16th, 2026 12:02 AM (1 hour ago) 3-6-26…read moreThis Union condones Doorman, Dan, cursing at me, an Owner/Resident. I reported his aggressiveness to the Union since 2021. It seems there is a piggyback with a gang up of 2 vs 1. A new Doorman to me, Milton, yelled at me in the lobby and became unhinged when I asked a question about a loitering car at the driveway entrance circa midnight on 2-5-26. He first threatened to sue me and then aggressively acted out this vitriol: "ITALIANS HATE BLACK PEOPLE." I am 100% Italian and one Doorman at my bldg. is also 100% Italian. How does a heightened alert operate after this language of racism is discharged from the mouth of Milton while on duty? In no uncertain terms, Dan and Milton should not have a job as Doorman; yet Sudler Property Management and SEIU Local 1 protect these very dangerous men. Bailey Koch, Union Official, Media knows how to contact me. ******** UPDATE: DECEMBER 11th, 2025 Back to the shower drama from owner 3705 which had his spout changed again and most likely paid for by the new manager, Sal. This time Sal took my advice and used a grophe spout without telling me nor considering the pressure on my side of the wall. Even on Monday, Sal held to his story that the owner was not permitting entrance. The Assistant Engineer explained to me that they did renter making Sal's story false and again no consideration for me as an owner nor my quality of life affected by the pressure. I call Sal someone who lies by omission and he is good at it...! Sal told me I cannot write to the CEO nor Chairman@Sudler; I informed him of freedom of speech rights and "blocking." Sal threatened a work order fee and maintenance did not charge as it was initially missed; Tape Recorder On! ****** UPDATE: DECEMBER 9th, 2025 Today, at 12:30 am I walked my dog. When I came out of the elevator someone I did not recognize was gathering his mail. When I went thru the lobby there was no doorman. When I returned circa 12:45 am the doorman, Dan, was at the desk. I reminded him that when he leaves maintenance should be called. His answer was ...why do I always "f" with him and he used the full "f" word. I reminded him that I am correct for safety and suddenly Ramon appeared at the door and I explained to Dan that he is NOT to use any profanity with me. He denied using the "f" word like he denies confronting me that I had to pick up my Service Animal to walk thru the lobby. He does not ask any other resident to pick up their dog especially 300 lb. Dogs but he confronted me calling me MAAM after a 20 yr. History and the incident is recorded. He still states that Cristina, then the manager made him tell me to pick up my dog, She disagrees and he was to be "spoken" too which seems to have evaporated. The story then became he had to go move his car which is not the problem; the desk needs to be covered. I went over the rule with Ramon who understood and Ramon opened the inner door for me which was appreciated. Dan is the sort of person that Steven Levy the Sudler Corporate Board states is hard working and CEO Dean Andrews turns his head. I don't lie ... and ... have not lied for 75 years. ****** UPDATE: NOV. 21st, 2025 This week was one of the new manager ignoring the peace and quiet use of my home. The water pressurization between my condo and the man in 3705 was a choice to cooperate with him by allowing maintenance to act as plumbers. However, with a PVC fire code correction the present and former managers are negligent. They targeted my correction which I had no problem and had no idea since 2017 and refuse to put out a letter for all owners to check for PVC. The correction happens thru random measures; Maintenance were not given the entire facts by the former manager; were not allowed to act as plumbers for me to exchange a P-Trap yet were allowed to go shopping for spouts for the man in 3705. The cost for me was in the hundreds vs a work order and the man in 3705 incurred only work order charges as he did not want to call a plumber. I have written to Dean Andrews and Steven Levy who are both in the higher "team" structures to receive silence and chastisement. So the PVC fire code is not really a code they follow and the quiet use of my home and my peace is not respected as the water pressurization comes thru my wall with his every shower ... What was important was dumping that problem on me ; a problem never existent between the walls until October 20th, 2025 when the man would not call a plumber to have his hardware evaluated and maintenance were allowed to be plumbers for him yet not for me. ****** I have lived at 400 N. LaSalle since 2006. I rented 4 apartments and in 2017 purchased a condo. I have lived through 3 management companies before Sudler. In 2021 I rented my condo until October 12th, 2025 when I relocated and moved back to my condo. It seems that managers must pass the gaslighting course to work at Sudler.