This review is for John C's handyman work. We've had several issues with our home overall and service with invitation homes, which comes with the territory of them managing so many homes. John was very knowledgeable and friendly. I appreciated his tips to problem solve and think he genuinely cares to help tenants. read more

UPDATE I believe it's only fair to update this review. After posting my original review and disputing the move-out charges, Invitation Homes ultimately reversed all of the disputed damage charges and issued a partial refund of my remaining security deposit. While we did not reach a complete agreement on every issue, I appreciate that they were willing to revisit the account rather than simply dismiss my concerns. I especially want to recognize Deborah Gembala, who took over my case. She was professional, responsive, and genuinely worked to find a resolution after a long series of frustrating issues. Had my experience from the beginning been handled the way Deborah handled it, this review likely would have looked very different. I'm updating my rating from 1 star to 2 stars because I believe companies should receive credit when they make a sincere effort to correct mistakes, even if the outcome isn't exactly what I had hoped for. My advice to future renters remains the same: document everything, save every email, and take detailed move-in and move-out photos. Those records were invaluable throughout this process. read more

If I could give IH less than 1 star I would absolutely do so. Having been a tenant for the last 10 years, I am more than qualified to leave this review. Having been sued multiple times, you would think IH would do something to change the way it operates. Sadly, it has not. IH does in fact nickel and dime its tenants for EVERYTHING! I currently pay the following fees every month: $9.95 "administrative fee" which is apparently because the water bill is in IH's name. Hmmmm, I am more than capable of saving that $119.40/year and putting the water bill in my own name and paying it, as I do all my other utilities each month. Then there's the $9.95/month HVAC filter fee. What a joke. I certainly know of some HVAC filters that are less expensive than $9.95!! I am charged $30.00/month for a "smart home" fee. Now, a smart home is supposed to be a digital thermostat, which my home DOES NOT have and a keypad on the front door. Really... Come get your keypad, I'll save the $360/year and put my own keypad on the door. Now, I just received a lease renewal advising me that I have to pay $85/month for Comcast internet and cable. Excuse me! Who the hell is IH to tell me that I have to have cable, how much I have to spend for it, and with what provider? I don't have Comcast because much like IH, they have God awful customer service!!! Moving on to IH's contractors and repairs. Over the course of the decade I have lived there, the dishwasher has never worked, not since the day we moved in. Ever. I have requested maintenance twice. The first contractor came out, turned it on and said it works fine. To which I replied, simply because water starts, doesn't mean it cleans dishes. The second contractor actually made an effort, but the dishwasher still doesn't work. The bathtub spout leaks, the bathtub needs to be refinished...again, there are numerous minor issues all of which I handle myself - screen repairs, moldy siding, flaking paint on the exterior, fascia and soffit repairs needed, etc. because their contractors are awful. However, the biggest issue, the roof leaks, and has for years. Several roofing contractors have advised IH that the roof needs to be replaced and IH refuses to hear this. Instead of doing what needs to be done, they put a band aid on an arterial bleed, patched the drywall inside, painted it the wrong color and a year later, we are back to square one. The roof is again leaking IN THE EXACT SAME SPOT! This is how IH handles everything...half assed! When I advised them to come trim the overgrown trees hanging over the garage and tangled in the electrical lines, they told me no. I replied, that's fine, but when storm seasons comes, and the tree comes down, don't say you weren't warned. I trimmed everything myself. I am 56 years old, a retired contractor and I get on a ladder, chainsaw in hand because IH is a slumlord that cares about nothing more than collecting as much money as possible from its tenants at any cost. I am now attempting to speak to somebody about the lease renewal that was e-mailed to me. The lease renewal states to call XXXX at this number or email him at this address with any questions. The number is no longer valid and the email address comes back as no longer with the company. When you call the local office to speak to somebody, you get someone on the phone you can't understand asking you 100 questions who refuses to transfer you to a lease specialist. You may ask why I am tolerating this garbage. I am at a transitioning point in my life where I am paying off a great deal of debt and then looking to move out of Illinois, otherwise I wouldn't be. Fortunately, I can do most of my own repairs, and what I can't, my son can. I have an excellent attorney and will not let IH screw me out of a dime of my security deposit when I do leave. Future tenants beware. read more

Still haven't come to clean up neighbors fallen tree from a month ago. Horrible company that doesn't care about the safety of us, I warned them about 10 times that we don't feel safe and they've done nothing. read more

Our family has been renting the same home in the McHenry County area for 6 years now, and have had nothing but great experiences! The management team is always professional and understanding. Our maintenance requests get resolved in timely manner. We weren't sure at first on how it would go due to online reviews, but I am so satisfied that we went through with them. The kids have had the opportunity to grow in a great home while we prepare for home buying. I would 100% rent from Invitation Homes again, & no, I wasn't paid to say anything of this. We rent a 3-bedroom/ 2-bath in Woodstock, IL. read more

I have been renting this home 4yrs. & never late . I am a Senior Disabled Veteran with COPD, Maintenance office states I have complained over 2yrs (July) About breathing conditions in the house! It was bad. they thought too send me at a extra charge -air filter every month and this would take care of the problem. No!!! They sealed off the crawl space up with plastic, But, It has several leaks, Standing water, rotting-wet wood beams, and the Best thing for last!!! M read more

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Do not ever rent from this company! They will put complete BS charges on your account for simple maintenance repairs even if the reason for the repairs were not caused by you. We were charged $1,175 for window/screen repairs since some screens had holes in them and multiple windows leaked water inside whenever it rained. They sent someone out to make the repairs and all they did was replace 2 screens. No repairs were done on any of the windows, and they still claimed that we were responsible for the full amount of the charges. Not to mention that getting ahold of anyone to dispute the charge or even for an explanation of the charge was absolutely impossible. This company is an absolute joke. Stay as far away from them as possible. read more

Do not rent from Invitation Homes. Run to the next possible listing if you've found a place with them. We've had a leaky toilet in a 2nd floor bathroom for years, in which numerous contractors have advised Invitation that it needed to be replaced and that the floor was rotting underneath it. Invitation denied the repairs for YEARS. Also, when they renew their lease, they try to sneak in new fees such as a "utility maintenance fee", despite that we pay for ALL of the utilities. And good luck getting a live person to talk to who actually knows what they're talking about and can actually do something. Horrible company. read more

THIS IS A WARNING FOR YOUR OWN GOOD. TO ANY ONE SEARCHING FOR A HOME/APT. TO RENT, PLEASE DO NOT USE THIS PROPERTY MANAGEMENT SERVICE. IT IS A COMPLETE SCAM. IF YOU HAVEN'T NOTICED THE MANY, MANY REVIEWS OF THE FRUSTRATED AND FED UP VICTIMS OF THIS ATROCIOUS MANAGEMENT COMPANY YOU SHOULD READ THEIR REVIEWS, INCLUDING MINE. My wife and I moved into a home in February that was listed within our budget, and since then our monthly rent has gone up 3 times with made up fees they claim has to be "within a set cycle." My manager, whose also a knowledgeable real estate agent and knows this company very well, also immediately expressed his sorrow when I mentioned that I rent from Invitation Homes. He showed me the $48 million dollar lawsuit that just ended 2/10/26, and have innumerable complaints on social media. When you call for service, expect to be on hold and to be passed on from this agent to another. My wife saw a mouse run pass her into our kitchen, so after having the pest control company come out, they found 12 structural compromises in the foundation around the house and concluded that holes and cracks are present allowing for these nasty rodents to enter into the home. If this company had integrity, they would have did an honest work, and made the proper assessment on what needs to be fixed throughout the house. So not only are you not getting the best for your money, but they are also ramping up service fee charges amidst an inflated economy with rising gas prices everywhere. If I have to get on here every week and on social media to discourage the masses of inquiring people from being taken for granted, being nickeled and dimed, seeking services from this sham-scam of a company I most definitely will. They do their best to argue why you are paying this fee or that fee. PLEASE, I IMPLORE YOU NOT TO DO ANY BUSINESS WITH ANYTHING OR ANYONE WHO IS EMPLOYED BY THIS COMPANY. TAKE THE TIME TO READ THE OTHER HORRIBLE AND DISGUSTING REVIEWS. AGAIN, DO NOT USE INVITATION HOMES. THE INVITATION IS FOR YOU TO BE SCAMMED AND TRAPPED INTO A LEASE YOU WILL PAINFULLY REGRET.(THIS COMPANY DOES NOT DESERVE ONE STAR, BUT IT IS REQUIRED TO POST) read more

Now going in a week from my original contact with the office or call center and have yet to hear from someone. I was told "someone will reach out to you". Of course rent will be due soon. Extra charges WILL NOT be paid . For something that clearly is not our fault. How could we be held responsible for a bad A/C unit going out since last year? And what exactly is the reason we are being billed $564? Still don't know read more

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I have been renting with IH for 5 months and while it has not been perfect, IH is VERY attentive to maintenance request. They respond and come out and service what needs to be done. They make the request process easy and all of the vendors have been very pleasant and professional. I love the maintenance team as well. read more

"I've been living in my home for less than a year, and I have nothing but positive things to say about Invitation Homes. Every request I've made has been responded to and completed efficiently. I truly hope the experience continues to be this great until my family and I take the next steps toward buying our own home." read more

We moved into one of their properties in July. The basement was flooded the day we moved in. It's still flooded. We've had to make ourselves available nine times for vendors to try and correct the issue. This is in addition to more than 25 other maintenance visits over the first 3 months. The basement issue remains unresolved. The local team refuses to return phone calls or emails. The national team admits the local teams are often not responsive. This is a poorly run business. It's a good business idea, but not well executed. read more

Invitation Homes - Is that mold? - Property Management Near Me - Chicago, Illinois

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Esta casa q se muestra no tiene nada que ver pero. Rentamos una de sus propiedades en el 2018. Y estaba yena de ratones. Y los ductos de el aire bloqueados con basura .todos los arreglos de la casa te los agregan a la renta sin previo aviso .y aparte abeses ni caso hacían de ir a arreglar. Lo q se nesitaba y todo el tiempo se nos cobro por pago tardío aunque pagábamos atiempo .y sus oficinas siempre cerradas. De verdad no les recomiendo este sitio. read more

The job was requested, he came out, he promptly repaired the porch. He was on time, polite, and efficient.

Rented a house in Chicago from them. all they do is add fees and when you try to work with them they will send you a 5 day notice. make you liable for the property and work towards trying to evict you at the same time. I called them regularly hoping to work with them on a payment plan. while I spoke to many nice agents and property managers, they didn't care that we were trying to pay them because they want their payments in full, even after they try to charge you $5,000. they didn't care that we had a newborn and were eagerly trying to work a payment plan with them. in fact, one of their managers couldn't understand all of the charges and literally had to call us back to go over the bill. Be very careful before renting from them. Theyre the first ones at the table with their fork and knives ready for your money. read more

Two months later n still no fixing of a water leak I can't wait to end of lease for my lawyer to get all my money back and this is proof I have bad review and they never called me horrible customer service read more

So I submitted a maintenance request at 11:10 am and it is now 8:45 pm and I have spoken to 5 different people, 1 hung up on me to add to the absolutely horrible service that they provide. We have not had heat all day and when it is 30 degrees outside and 50 degrees inside, things need to get fixed. Do not believe the ProCare service that they claim they offer, because it is a complete joke. We just moved in less than a month ago, and it has been a complete cluster of horrible service and excuses. I would not recommend renting from invitation homes at all, good luck if you do. A customer that has been let down too many times already and it has only been 29 days. Cannot wait for the remaining 11 months and see how they cannot fix anything else that goes wrong. read more

We have had a very positive experience with Invitation Homes, especially with Cindy Quinones. She is a wonderful woman and extremely attentive to whatever we need. Any problems we have had with needing work done in the home has been addressed, and fixed in a very timely manner. read more

This management company is a joke. They have ZERO empathy or frankly common sense and made our long distance move (DC to Chicago) even more of a headache because they waited until the very last second to push the date that our house was ready. Note that the delay was caused by their decision to rip up some flooring and replace it with a more expensive option. (And then they called to ask if they could raise our rent because it was an "upgrade"! Ha, no thanks.) We had to fight them to reimburse us for the additional cost of getting a storage unit and new movers (since our DC movers had to, you know, return to DC). Our leasing specialist, Vannesa, is impossible to reach when WE need something, but she magically becomes extremely communicative when our renewal is up and she wants to presumably get commission off our renewal. But don't worry - AFTER you sign the lease renewal, they'll still stick a giant FOR RENT sign in your front yard and won't bother to remove it for days! Vannesa has no concept of customer service, but it's probably not her fault - it almost seems like a job requirement for people who work at IH. Maybe they have it surgically removed during orientation. Case in point: our beloved dog died and in the midst of our grief we've had to chase them around to have pet rent removed from our lease. It's been 2 weeks and we've now involved her manager (who also hasn't replied). Now I'm writing a (long overdue) review here in hopes that someone from their social media team will see it and figure out a way to convince literally ANYONE to do us the courtesy of replying to our email. At least the house is fine - luckily we're fairly self sufficient renters, so have very little reason to deal with them day-to-day. read more

I lived in an IH home in California for ~7 yrs. Was the BEST experience of my life with the care, quality & speed of repairs when requested. I then moved to Chicago, into an IH property. Things changed. For the worse. The house was smaller than advertised; on moving in, the Master BR had NO RUNNING HOT WATER (took more than 6 mos to repair); the front porch has a dangerous (and progressive) lean that is going to injure someone one day and in reviewing my monthly charges, on more than one occasion, I ran across "double charges." The leasing staff (name coming up!!) never facilitated resolution of this robbery of over 2,000.00 total. Living there pushed me into a home purchase. In Dec of 2023, I moved out mid-month, paid rent for 1/2 of the month (Lease ended ~12/18), had house professionally cleaned & turned in keys. In late 01/2024, I rec'ed my deposit check- actually about 20% of the total. Deductions for nails in the wall, I understand; but they deducted the total of Dec rent (even though leas was until 12/18 and I moved out 12/16), as if I'd paid none of my rent upon moving out! My lawyer reminded me that it's not worth the cost to pursue them; hopefully this accurate review will direct them to the local improvements needed. Or turn you away from using IH for rental or leasing. The main criminal? Ms. Garcia Specialist, Leasing Experience (***) 893-1570 vgarcia@invitationhomes.*** As of March 5th, this issue is 3/4 resolved. I was assisted by email and rec'ed middling compensation check in the mail. I appreciate the non-local customer service, honestly, but I wish it'd never come to this. Keep track of ALL your payments, "keep your receipts," and do not be afraid to voice differences. All Is Well. read more

We toured a property despite very poor communication from agent Bianca Mosley. We applied a couple days before so as not to lose the opportunity. It was a great location. We toured it on a Wednesday end were told we would need to pay a $500 holding fee and then pay deposit etc 48 hours before moving day. On Thursday, the story changed. Now they were demanding a full $2,500 deposit that day to secure the home. Bianca refused to generate a lease. Claiming I had not selected a move-in date even though I clearly did in the application. I told her that date agains so then she said she could generate a lease but it would take 48 hours and I had to pay today or lose the rental. Who on earth would hand over $2,500 with no written terms? Is that a refundable or non-refundable deposit? They didn't say. And who puts those kind of high-pressure sales tactics on a well-qualified and approved tenant???? No one on their right mind would hand over that kind of money with no written agreement. No one. And no one should. When I asked Bianca if I could speak with a supervisor she refused and was increasingly agitated. More poor communication. I now wonder if this company is a scam company and I intend to report them to the Better Business Bureau. BEWARE doing business with this unethical company and its high-pressure tactics that no sane business person would agree to. I will take my high FICO score and great income to another landlord and property. It will never be an Invitation Homes properly. UPDATE: they called as they said they would but just with more excuses and no apology until it was pointed out they hadn't even offered that. Sketchy people at this place. Beware. read more

If I could I'd give no stars!!! I lived at one of the properties owned by invitation homes and they have given me nothing but grief. After move out has continued to be an absolute nightmare. They have poor values and they don't communicate back when there is an issue. Not even worth calling them the chance of them answering is slim to none. I tried to get in contact with their "higher ups" to no avail you can't call them they can only call you!!! Ontop of that they have shady practices! After move out it is standard to sign paperwork, so if you cancel your plans to move you have to sign more paperwork not to them apparently! Expect false charges from this company! DO NOT RENT WITH THEM!!!!!!! read more

I have been dealing with them for over two years never had any real issues they come when I call and Brandon is awesome... he came fixed everything he could and was fast invitation homes should be proud to have him on the team ...Thanks Brandon read more

since the moment I requested information on the home it has been very pleasant, yes some questions weren't answered right away but they did eventually get back to me. When asked about the extra charges on my monthly rent they reviewed everything with me and a credit was given on next month rent. Yes the home isn't 100% well keep but it's a rental property and do make answer service request. read more

Fabion was very great service guy . Quick , right to the point and educated me on the different vents in my home . Thank you !

Update 4/30: I called Kim Reynolds because I had not heard back from anyone. She apologized deeply and stated that a member from the leadership team was told to reach out to me. This phone conversation was at 9:09AM on 4/30 and I finally heard from her. She states that her organization is awaiting the fire report from the fire protection district and they will follow up with me in the coming days. Update 4/28: I received a call from Kim Reynolds, the Director of Customer Experience at Invitation Homes. The first person to call us and address and attempt to fathom our traumatic series of events. She assured me that she has taken notes to address this serious matter with the leadership team. I'm hoping she is legitimate. One month later and my family is still waiting for answers and legitimate solutions to this tragedy. Unbelievable. Update 4/26: I received a call from Nick Sabandia, the Vice-President of operations. Mr. Sabandia presented several pieces of false information regarding my current living situation and the series of traumatic events that my family has endured. This information that would not allow him to draw the conclusions that he has done. I asked questions regarding the documented information, and he began to consistently stutter and just repeat the same response. He has no solution or even a legitimate response to offer. The Vice-president. How disgraceful. Original review: My family lost our home in a home fire and invitation homes has had the worst service. It took me days to get ahold of anyone. Angelica Ponce at the Chicago office barely returned phone calls and not one person at the organization has showed one ounce of humanity. It's disgusting. All I've received is a DocuSign with several pages of fine print. My husband and I are foster parents to 4 boys and the home was destroyed due to faulty wiring. We were left with nothing and are currently homeless during a pandemic. I am in absolute disbelief!! read more

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SCAM SCAM SCAM.!!!! they just in it for the money.!!!!! they lied took my security deposit when I moved out told me I was going received it by mail then emailed me 30days later stating lies about how I left the property when I have video footage of when I left and cleaned everything please do not rent with them read more

They are very slow to fix things and do patch jobs most of the time. my basement leaked and they took their sweet time. Then it leaked again after they supposedly fixed it. They need to lower their rent prices if they're not going to fix their houses. read more

Very shady establishment. Unlike a normal rental, where you have access to a landlord or property manager who can answer all of your questions, you are constantly forced to call their office and be connected to a variety of staff who know nothing about your property and can barely help. Getting something maintenanced, which was a frequent need, is a nightmare. We were quick to end our lease after a year and a couple of months because we were not happy with the service. Of course, at moveout they added a bunch of random charges to our move out statement and took $1200 away from our security deposit. This was without contacting us with pictures or receipts to show us what it was that they were fixing at move out. I will be contacting my lawyer and following up with Invitation Homes. read more

Invitation homes is a scam. It's an application fees collection organization. How can 919 four seasons Blvd, unit Aurora IL 60504 goes off the market each time the receive an application fees $55 and in the next hours it will come back to market for months now and counting? read more

I've always loved this house. We looked to purchase this house when IH bought it. When it came up for rent and we were in a rental market, we jumped at it. We've been here 5 years and haven't had any issues with maintenance or anything until now. It's been 90+ for 3 days. The blower on our furnace died Thankfully I noticed no air movement in the house and that the fan wasn't working though the unit outside was whirling away. I put In the request Wednesday. 8 AM Thursday tech was here 15 minutes and diagnosed the issue. Said it'd need approval probably a $1000 part. So we'll say 9, he left. I called that afternoon, no updates. I called Friday morning, it was waiting for approval. I called Friday afternoon and sent an email to all the IH addresses I have asking for help to get this approved before the weekend. Nope! It's 86 degrees in our house. We can't cook. We can't use the dryer...I'm tempted to unplug the fridge since it puts out heat! The maintenance people at SMS, the third party IH contracts with are great. I've talked to them multiple times. They've escalated as much as they can. I called the corporate office twice today to tell them this is becoming an emergency situation and with temps dropping (thankfully) we'll probably need heat mid week but we don't have that either!! I'm paying quite a bit to live in a house with AC, stove, oven, washer/dryer all the things I can't currently use without making it hotter in here. It's absolutely asinine for me to believe that NO ONE can approve a work order on a Saturday!! If I can pay my rent on a Saturday, you can approve a working furnace!! read more

I put in a rental application in Oct, 23 with 3 residents and paid application fee for each resident. I had difficulties completing their application. I had to load a bank statement (Digital Federal Credit Union), their application process kept insisting I did not upload the PDF document directly downloaded from the bank even though my document was the same as the one downloaded from the back. My application was rejected and when I followed up they said that my info was inconsistent. I called Lauren Cieplik several times and emailed her at lauren.cieplik@invitationhomes.com several times to let me know the inconsistency they found or refund my application fee. No response. read more

Invitation Homes only hires glorified janitors for their Service Technicians. No skills required to do hack work inside of resident homes.

I just finished paying my Sept, 2024 rent and when I received my payment confirmation I noticed a $63.43 service charge on my confirmation, never have I ever received a service charge for mor than $9.00. My rent payment is made through a portal with RentCafe who takes rent payments for Invetation Homes. When I called Invetation Homes to inquirer about this charge I was told that they have nothing to do with RentCafe's service charges. My complaint is that Invetation Homes did not offer me a ACH payment, I was told that I was locked out of this form of payment when I had an NSF over a year ago, they then told me that this is my fault for not notifing them that I was locked out of this form of payment. How am I to know that I am locked out when Inventation locked me out and never notified me that I was locked out. Inventation told me that I have to deal with RentCafe and when I attempt to contact them through there website I am refered to contact Inventation Homes and when I attempt to call them at the telephone number listed on the internet (855) 736-8223 (855/RENT-CAFé) I receive a recording that the number has been disconnected with no other referals. It seems to me that I am not only being raped over the coals with my over priced rent for my proporty but now I am being ripped off with service charges. read more

I can not stress enough on how much you need to avoid this company. The kitchen sink was broken for over 4 weeks back in April and no one from invitation homes raised a finger to lend any type of guidance or help in the situation, even after several phone calls, emails, and work order requests. We had to do dishes in the bathroom....... But invitation homes did send me a letter in May 2019 to make sure that the property's grass cannot be over 4 inches long, threatening us with financial and legal action if one does not comply. Long story short: invitation homes does not care about you or your family's well being while on their property, but will come out to measure the grass!!!!! read more

Everything was wrong. Moved in to flooded basement and whole in basement windows although they fixed it and the services were nice. We started realizing this place was charging us to much for what we got. When we would call the manager she wouldn't answer us and call us back weeks later at 8 pm saying she needed to speak to us urgently. They only wanted to talk on there time. When we moved in everything was mainly okay then months went by and it was time for the lease to end and they wanted to raise the rent 1000 dollars more for the same home. We obviously went somewhere else and had our move out visit and the only thing the guy told us is that we needed to fix our holes made with the mounted tv which is pretty standard. Week after we move out we find out the they didn't give us the deposit back based on damages. Before we found this out, our former neighbor reached out with a video of the property saying they left both doors open a snap it was a mess in there. So we were charged for the problems. read more

Applied for a home with this company..the price of the home stayed the same up until after I got approved they decided to send a different rental amount in the lease! I questioned this...the agent i was working with claimed she would reach out to the leasing director to see if they will honor the original rental price! On a Saturday she texts me back No they are not changing the price ..." I will withdraw your application and refund your application cost". Are you kidding me! So unprofessional and disguisting how they run buisness! read more

I just want to share my experience so that this doesn't happen to anyone else. I am advising people stay away from this company if they want to save themselves the headache and their wallet. At least be careful TO READ YOUR LEASE VERY VERY CAREFULLY BECAUSE THEY DO CHANGE WHAT YOU INITIALLY APPLIED FOR probably in order to lock you in. My husband and I applied for a 12 month lease for a house in Chicago, but Invitation Homes ended up writing 24 months on our lease agreement and unfortunately my husband and I signed without noticing that portion because we were excited about the house and we thought this was a professional company we were dealing with. We acknowledge this mistake we made on our part but Invitation Homes refuses to acknowledge their mistake. You can imagine my surprise when I sent the request to move out and they told me we had a year left on the lease, so I had to pay $6000+ to break the lease since it is two months rent if you break the lease. You also have to pay to get the carpets cleaned which was $200+ and they ended up keeping a good $500 of our deposit. I do acknowledge that the house was nice, they responded with pretty good timing when our water boiler and heater upstairs broke, and the guy who inspected the house Alan was very nice and professional. But it was so much money thrown away, I just want to save other people the trouble or at least be VERY AWARE WHEN YOU READ THE LEASE BECAUSE IT MIGHT NOT BE WHAT YOU APPLIED FOR. Rent an apartment or a condo, I advise you to not rent with this company if you want to save yourself the stress and not throw your money away, I don't want anyone else to have this terrible experience that we had. read more

Invitation Homes - This is what they wrote on the lease, for 2 years when I originally only applied for 12 months, they changed what I applied for! - Property Management Near Me - Chicago, Illinois

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This is a brutal company to rent from and if I would have known heading into this I would have explored other options. We moved from NJ to IL for a job opportunity, through Zillow we found a house (managed by Invitation Homes) that met our needs and since we were on a time crunch to relocate it somewhat forced our hand and reduced our ability to explore other options. From the start, the previous tenants warned us about Invitation Homes excessive rent increases, nickel and diming for services you may not use etc. Because of our situation, we proceeded. Year 1 went by and they decided to raise our rent by $400 per month because "this is what the market said they could get upon renewing our contract". This forced us to start looking to buy earlier than expected because it is tough to plan a future when you rent from a company that does not give a damn about their tenants and is only concerned with the bottom line. Fast forward a few months and we need to change locations as things did not work out. In order to break the lease they are charging us up to the last month of our assumed lease (which is fine and expected) but they are penalizing us with an additional two months rent to exercise the "buy out option". Mind you, we have never been late with a rent check, caused no issues with the house, and maintained it properly. They made it abundantly clear they were not interested in working with us to get in another tenant to avoid this $5,800 additional charge. We are giving this nearly $ 2 billion a year company almost 70-80 days notice (60 days required) that we are terminating the lease, because our financial situation has changed for the worse and they want to make hit us with an additional $5,800 charge with no ability to find a work around because "we don't make exceptions". I feel like we are being punished. It is one thing to earn a reasonable profit but it is another to financially r@pe your customers/tenants to meet the needs of your shareholders. I would highly advise avoiding any rental managed by Invitational Homes. read more