They know what they're doing, they do it well for a good price, and they're always very courteous…read more Even when they are busy, it's not usually a long wait: they're skilled at what they do. Their price for tires includes free rotations and balancing, and any other issues with the tires short of a puncture. Their reasonable price IS the price: unlike Firestone and NTB, they won't fee you to death. It's no accident I've been going there for 23 years. I've also noticed that there are a lot of women customers. I have certainly never seen ANY of the staff be condescending or trying to upsell to women, as some car-related businesses do. They'll never try to sell you "headlight fluid." (This is for my husband, who rarely posts reviews - but does handle all the car maintenance, so ¯\_(ツ)_/¯ )

Disappointed in what they charged me to install and balance 4 tires. As a previous fleet customer…read morewho purchased many many tires, I was shocked that they wanted 50 each to install and balance 4 tires. I even asked what it would cost without balance and it was the same with no reduction for no balance. In the end, I agreed because I didn't feel like hunting elsewhere but never again! 200 for 1/2 hour of work!

I've been coming here for the past six years with both my truck, and my wife's car. Generally, we…read morehave always had great service, but my last service was not as good as usual. There were different people working the desk, and not the two I am most familiar with (The guy that looks like "Wolverine," and the nice woman). Not sure if they moved on or not, but I liked them. I recently brought my truck in for an inspection, and I needed some work done to get it passed. It took a few days to get everything fixed. Thankfully they gave me a loaner car, which really helped. After passing inspection, I noticed a few days later when it started to rain, that my windshield wiper blade was torn. It was in good working order prior to entering the shop. Usually I receive a text after a service asking me if things were to my satisfaction, and I was going to tell them about my wiper blade then, but no text ever came. More than likely, I will still come here for tires/alignment/etc., but not sure if I wanna come back for inspection/service. P.S. In my original review, I mentioned Campiti's Pizza was within walking distance, and sadly, they have gone out of business. There is a Mexican Restaurant nearby that you can walk to, and a Sheetz for something to eat/do while waiting for your vehicle to be serviced. Half a Cheer!!!

Called and was told they do spacers so had my car towed from pepboys to Bruce Brothers. Called the…read morenext day and took 4-5 calls to get through. Both employees I spoke with seemed over worked and looking for excuses to reduce the work load. Jesse told me even though I was told they do spacers yesterday, today the are "illegal". When I asked why an employee had me tow the car to the shop yesterday for spacers he accused me of having an attitude and told me "You can come pick up your car if your going to have an attitude." To which I responded by beginning to record the conversation. Long story short. This my first time using Brice Brothers. Jesse was thoroughly unprofessional. I expected better communication from a shop this size.

Even if I weren't a girl going to a mechanic's, this would be a five-star experience…read more But, especially given the stereotypical experience -- you know, where a mechanic might try to sell the naive girl "headlight fluid" -- this was a refreshing experience. Jon, who is I believe is an assistant manager, was very friendly and candid. And when I had questions about a particular repair they recommended for our vehicle, he used a handy diagram, right there on the counter, to explain what particular terms meant. There wasn't a trace of condescension, nor did he use any of the common tactics, to try to pressure me to into certain repairs. He was just factual and friendly. Interestingly, another customer piped in at one point, to tell me what straight shooters they are, here. (He'd heard me on the phone, explaining the worse-than-expected diagnosis to my honey.) I think that says a lot, that a random dude wanted to vouch did the place. This location is very handy, if you're in the South Hills. It's in the same plaza as the Giant Eagle and Walmart, on Library Road, across from Brightwood.

Had an inspection appointment at 1:00pm. Got there store's closed. No signs. No calls cancelling…read more Wasted my time and gas. won't be back

Incredible service. Absolutely recommend. In and out in 20 minutes after having a nail in the tire…read more 100% amazing place.

These guys are gems! Had a screw in my tire that I found on my way into work. In less than 15…read moreminutes I was back on the road. Thanks all!

Scheduled an appointment for a 9am inspection. Dropped my car off shortly after 8. Received a call…read morearound 10:20 letting me know there was a bulb out, then notification around 2:20 that car was ready to go, highly recommended scheduling an appointment and dropping off your car. Associates were friendly and informative and my car passed inspection.

My car was in for over 24 hours for an oil change and a diagnostic on the window motor. I called 3…read morehours before I came to pick it up. They said it was done. When I got there to pick my car up it was not ready and took another half hour wait to get my car. What a waste of my time!

As a woman who puts loads of miles on her car, finding a shop that's fair and unpatronizing is…read moretough. It's MY CAR. A lot of mechanics forget this and would rather me pay the "genius mechanic cranky tax", bill me, and call it a day. No bueno. I came for an oil change and left both times in a GOOD MOOD (who can say that?!) - timely, friendly, knowledgeable, NO BULL$H*T (or cranky tax for competitive prices.) I also had a reoccurring noise and the manager (Jason?) took a shot at it - he won when everyone else failed and wouldn't give me the time of day! I called and told him he fixed it - he said dryly, "Wow. I never get calls when I fixed something." I'll be back.

Worst experience ever. Could not honor a reservation made online and didn't even have the tires I…read morerequested on stock. Offered to reschedule without even checking if tires would be available. Fosaster

Damaged sidewall, replaced same day & only took like 15 minutes once the part was in. Friendly…read moredudes.

I have gone several times for a nail in my tire, they are always so helpful and quick!read more

This is my second time using Laurel Garden Tire and both times they did a great job. In and out…read morevery quickly (got 4 tires) and solid customer service. I was able to get tires within 1 day. They made sure I got a reliable brand in the category I was wanting. I would definitely return here and suggest to anyone.

Amazing service and great customer service. Family owned business that treats their customers…read moreright. I highly recommend them. I ordered tires from online and get them put on here. If I have any tire issues they will troubleshoot, very reasonable cost.