Do you not take your vehicle to this location. If you go to get your tires aired for free, make sure they put the caps back on your tire. If you get a flat and they fix it, watch them do it and make sure you document your tire before they fix it because they will put a nail and you're tired just so they can make more money. They claim they don't do that, but I seen them with my own eyes. Even the manager offered to give me a discount however, I refused due to the fact that I'm probably not the only one that they have done this too. There was not a second nail in my tire when I went in and it was conveniently placed at the edge of my tire so I would be forced to buy a new tire. Even the manager admitted that they hammer nails in just to get them out. How do I know that they didn't hammer this additional nail into my tire that was brand new when the other nail in my tire is old? It's because they are crooked. I have nothing really bad to say about discount tires other than don't go to this particular location near I 17 and Camelback. Drive the distance to 16th St. and Camelback because they are more honest and friendlier. They actually say hello to you when you enter the facility and go out of their way to make sure that they know you're there and will get to you when they're done dealing with their other customer or get another employee who's not busy to assist you. I emailed discount tire through Facebook corporate office and they forwarded my email to the discount tire that I filed a complaint against. So if you don't want corporate offices to do that make sure you have expectations of privacy so that the manager of the facility are complaining on doesn't call you to intimidate you and claim that their business does not do that because it would cost them more. Like I said before, go to any other discount tire, but do not go to the one on I-17 and Camelback. If you do watch them closely. You can stand outside of The garage doors and watch your vehicle as long as you don't get in their way. read more

Discount Tire - Two nails in my tire. The other nail was not there before I came in to get the other nail removed - Tires Near Me - Phoenix, Arizona

Always good service at the Surprise store. The advisors are very professional and don't try to over sale.

Update: Just got off the phone with Paul who understand my concerns and remedied it to my satisfaction. Paul was very attentive and she'd he cared for the business of his customers. We agreed it was a learning opportunity for the staff and not that anyone needed anything more than a discussion of best practice for the future. I fully appreciate the call and will be open to continued business with Discount Tire and this location. Thank you for the call Paul. read more

Worst place!!! Make sure you read warranty info or you will get screwed. Manager tried to gaslight us by saying the Escape must have locked on one front wheel and skidded and that caused the belt separation. read more

Thank you Christian! I had a tire on my car hauler showing a bit of the steel belt, worried about the trip back to Prescott. Christian and his awesome crew got me back on the road in less than 30 minutes. You guys are awesome! read more

I gotta say this place , these guys are amazing. Shout out to the Gabe and his crew for getting me in and out! They're quick and consistent on what they do! I appreciate it from everyone there, thank you again Gabe! I value this company for many years Iv used them for tires. Clean store and service is up and above! read more

I went in a little early and wow they attended to my car needs and impressed with the service also done quick that's called great service!

Great customer service. Fast and efficient. I wasn't too sure where to go to get the tires installed as I purchased them online. I pulled up and as I'm parking an employee came up to me, asked what I needed to be done and Boom! Just like that I had found a place to put my new tires. read more

Discount Tire - New tires... who's this? - Tires Near Me - Phoenix, Arizona

Helpful quick good value discount tire yay! I would highly recommend discount tire. I recommend.

Sergio the store manager is a solid dude. Took care of my tired. Checked my other tires, made sure I understood what he was doing. Did price comparisons with me to ensure I had the best prices! Overall solid dude and great place. read more

This staff at this place are always courteous and professional. They tell you up front what they are going to do and get it done. It's a busy shop so they are putting through a lot of customers but still doesn't take a long time. . I will always go to this shop. read more

Brock was super helpful. I have no knowledge of cars and he provided all the information I needed. Felt like he was honest about the tires and the prices I was getting. They replaced my tires within the hour. Definitely would recommend read more

They need the air check to be more efficient and quicker. We're not here to play 20 questions. We're here to get a quick air check and go! There's 2 guys out here every time, one talking nonstop and and the other one does the air. Either have both of them doing air on 2 cars at a time or 1 person working. It's absolutely ridiculous for this to take an hour with 10 cars!! It shouldn't take more than 5 minutes per car. I mean seriously. What poor management!! read more

Love this location. Always busy, but quick. Its busy because their customer service is top notch. It is worth buying the warranty. Est $$ i ever spent. They are going to fix/replace my tire at no cost, because of the warranty. Thank you read more

Discount Tire - Tires Near Me - Phoenix, Arizona

I am a loyal Discount Tire customer because when I was 20, I thought I needed new tires on my car. When they went out to take a look, the guy said, "Your tires are perfectly fine. You won't need new tires for a while." He also taught me how to check the tread. He had an opportunity to take advantage of a naive 20 year old woman and instead sent her on her way. And for that, they got a loyal customer (and they have always been really nice and professional in all my dealings with them since). This place is awesome! read more

We walked into this store location wanting to have the tires on our vehicle balanced and rotated prior to driving interstate. However, due to low tread, we needed to replace a tire. I was informed that worse case scenario, our wait time would be approximately 2 hours. Though they were extremely busy, we were accommodated. Mr. Luis Cabrera was thorough, patient, and professional! Thank you kindly Luis for your awesome customer service, time, and assistance! read more

Came here for a full set of new tires and had excellent service. The area can be rough around the edges, but I felt like I was well taken care of. I have always trusted discount, especially as a woman; This experience was not different. Drew Anderson helped me and got me in and out in a fair time. The store itself was very busy and I think all of the staff handled the volume professionally. read more

My car had a flat tire due to a nail!! When I was looking for places, they popped up and people said good things so I took it to them and they fixed it up for a very reasonable price. It was free!! They took care of me and the staff was very friendly. Definitely going back! read more

I had a flat tire tire this afternoon so I called discount tire & they were so nice over the phone. Like "yeah no problem have them tow your car in and we're open till 6" like they stay after 6 to get all these appointments done which is amazing and it's hard work. Brett W wasn't the person I spoke with on the phone but he took care of me the rest of the way when I got in. Pretty busy location from my opinion and they do amazing work. He took a look at my flat tire & also pointed out to me my front right tire was low and that he would figure out why and fix the issue since he knew I had a warranty with them even though I didn't know that. They fixed my three tires up within 40 minutes and it was just a really great experience. 5 star customer service, 5 star service in general. I would highly recommend and I will be back. read more

Terrible service they never fixed anything with my vehicle every time I bring it in for service they call me the next day saying it's all fixed and the next day it's leaking oil and coolant, never again. Screw those guys read more

Nothing much to say that the service was exceptionally fast, the employees were extremely kind and i am very happy with my experience! Highly recommend this location!! read more

Greetings- Love Discount tire in general. This place In particular. I travel often. I only buy the best tires. Upon my arrival in PHX my tire was showing signs of road hazard. Upon examination the sales man Jose took it from there. Very nice man. Has great customer service. This guy has it. One of the most easiest smoothest translations I've ever done. Since then I've been back to buy more tires. :-) Vogue Tyres... Keep up the good work Jose. 2240 camelback. read more

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used them for 18 years. Maybe they are the best of the bad bunch of tire installers but there service is really really bad. Sad they used to be the best. Just unhelpful and could only tell me how busy he is. Running a fleet with 9 vehicles all being serviced by discount tire you would hope you would get some kind of service. Sadly it's one of these companies that have gone just too big. Arrogance. So far two and a half hours waiting for assistance with a flat tire. They are helping people who need new tires within 30 minutes. read more

Had 3 nails in my tire while I was driving to work & the air was rushing out fast. I pulled off the freeway to get in here before 9am & they were backed up and said that they could not look at my tire until noon. I was disappointed but said ok & grabbed a seat - there was no where else I could go as I was stuck on my way to work. They ended up squeezing in my car in the middle of other work, we're able to latch the tire, and get me out of there in less than 30 minutes. So grateful for these guys! read more

We had a issue at a near by location that was left unresolved until we met Sergio from the 23rd ave and Camelback location. He was kind, considerate and more than accommodating. Maybe Carlos at the other store will take some notes and not waste other peoples time. read more

I understand being busy, but when I'm standing in your store waiting for assistance it really sucks to be ignored by the store manager so that he can assist someone who came to the counter after I did. Then to be told to move out of the way so a second associate can help a third customer really stinks. Food for thought Discount Tire - a dime acknowledgement of my presence goes a long way! read more

I called early Friday morning requesting a simple (for these folks) switch of one set of discount tires to another vehicle with smaller tires. Sergio and Brandon were backed up but worked me into schedule with great response time and per discount standards, no charge. Not enough companies or team mates like this these days! Well done! Ty read more

Went in due to a nail on the center tread of my tire. I only knew this because my tire was making a loud tapping sound as I would drive. I was sold a tire and after about an hour and a half wait I headed home. As I was heading out to work later that evening I happened to have my windows down and realized that the tapping sound was still there and that the tire had never been changed. I did have to go back in and all they could offer was an apology. In general I like what Discount has to offer and have been to several throughout the Valley but I feel as if this specific location always takes advantage. I am done with this specific location. read more

If I could give this place zero stars I would. I went to simple get air out in my tires and a patch over a cut. I was told I need a whole new tire. They tried to charge me $30 over market until I found a much cheaper tire with service on Fire Stone so they fix a price match. Upon getting in my car after the service was completed I noticed my charge had been stolen along with loose change in my change holder. I was infuriated. A rude employee by the name of GABE was completely condescending and acted as though I misplaced my charger and there no way any stole it out of my car when they 100% did! I had to threaten to call the police in order for them to tell me purchase a new charger and bring the receipt for reimbursement! Don't trust this place! The employees are thieves and disrespectful to customers. They break the law and as if "it's not a big deal" read more

Employees seem nice however they do not communicate with each other or actually do what they tell you over the phone. I was told to wait for a call instead of coming in to my appointment because the tires may not arrive until mid day, on top of that they were upgrading my tires to next best thing with no charge to make sure it arrived on the Saturday . I never got a call and when I called Monday nobody knew What I was talking about because the guy that spoke to me was on vacay and didn't leave notes in my file like he said he was doing. I ended up waiting another week for different tires and I did get out in about 30 minutes even though they were packed. read more

It pays to schedule an appointment through their website. You'll love yourself a little more for doing so. Trust me! This time I was certain I had a slow leak in one of my front tires and I wanted to get it looked at before the weekend to avoid the chaos. I'm not one for preplanning and usually just show up but not this time. Going online and scheduling an appointment was a great idea. Once checked in, my car was pulled into the bay and I had my keys back in hand in 37 min. They inspected every tire for pressure and discovered I had a bad pressure sensor and replaced it. No charge. read more

just nowNEW I go to discount tire @22nd Ave and camelback on Friday, tire pressure low. I have 3 Michelin tires that have 30k miles, and 1 with 6,500 miles. He tells me 2 of my tires are #4 and is 1 is a #3 out of 5. Tries to convince me to buy 3 new ones. I said no, just the 1. Today the SAME tire i originally went in for is flat. Im stuck on the side of the road with my kids and my son who is autistic. And of course discount tire is closed on Sundays. The guy didn't even check the tire I told him was flat. He just had them replace the worst looking one. Now I have to go back there WHEN I WAS JUST THERE ON FRIDAY. I went in there so this wouldn't happen!! Also all of the lug nuts on my wheels are very loose. I have road hazard on this tire through them that's 6500 miles old. If I didn't have that warranty on there I would never go back to discount again. read more

Have gone here for the past few years any time I needed a repair or replacement for tires and will continue to do so as they always take care of their customers! The warranty that you are able to purchase comes at a fairly low cost and has covered any damage caused by nails or anything else I've run over read more

I made an appointment for a flat tire. I was in and out in 10 minutes. I had a bad valve stem. No charge.

Amazing customer service!! I was helped from the time I walked in to the time I left. They took the locked lugnuts off the tires that still had them and replaced them with new ones without a key.. whole process of 4 new tires only took about 1 full hour.. highly recommended !! read more

Visiting from out of state, and even in the midst of the ongoing health pandemic - it was great to find this location open. They are busy, and it's HOT today, yet they are still professional and upbeat. Sad to find out my 70k Michelins, with only 47k on them, are already about ready to be replaced, but that's going to be a different review. Discount Tires obviously has a great training program, because no matter where I go, they always have the most courteous staff. This site in Phoenix is no exception! read more

went to get air and I waited 25 minutes in line and refuse to put air in my tire just to get around the block

Wow! They put the "Discount" in discount tire. Amazing service and attentiveness to my car, they were fast and my car drives like new with the slick tires they recommended for me. This staff is by far the best bunch of guys I've had working on my car. I don't plan on going anywhere else for my tire needs. They do it all and don't waste anytime either. Thank you Dustin! Now all four tires are new and ready for the road ahead! read more

Went in to get new tires for a 2004 GMC Envoy. After getting the vehicle back and bringing it back home to put the wheel locks back on, the hubcap clips inside were broken (you can see the pieces on the floor). It broke because they forced on the hubcaps and also looks like they forcefully picked them out because theres damage to the edges,even though they are super easy to remove. Another thing they didn't do was check the tire sensor as we specifically mentioned it to Octavian? when we brought in the vehicle. He went to check and said that the sensor is fine and the tires are just low on air but they'll fix it for us if is broken. Which doesn't make sense because that's how we know the sensor is off because we have already put air in them. Once we got the car back, we realized the sensor still said low tire pressure even w the new tires. So they never fixed it or were told anything about it like Octavian said it would be fixed. They just handed us the keys and receipt and told us they'll see us when we go for the free services. read more

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Very professional and quick service. Prices are quite reasonable and their tire warranty actually seems to be a good deal. Most warranties are just a chance for the business to charge you extra, unlike most I will probably actually use their warranty, I have bad luck with cars. read more