I just wanted to reach out and say thanks to KADEN for his assistance today in helping me locate new lugs nuts for my truck and making sure that they fit and matched up with my existing ones. I've been a loyal customer of Discount Tires since early 80's at the Plano and Hwy. 5 store. Kaden has a great attitude and represents the typical DT employee, that I've met over the years Regards, Don Collins read more

We made an appointment and we dropped off our tire repair at 9:55 AM, and we came back at 11:20 AM. The app status journey tracker wasn't working. Kept saying you've arrived see a store associate. Turns out ALAN took the tire and stuck it in the back. Never checked us in, and never got the tire in queue to be fixed. Needless to say we had to wait an additional 30 minutes on top of the 85 minutes. Since there's a huge line now after we got back. What a TERRIBLE thing to do to somebody!!! Check in with anybody else, but ALAN! read more

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This is an awful company, damaged my really expensive multi piece Vossen wheels. Claimed responsibility when I was in the store and filled the claim. Then my claim got denied because they denied any liability. Extremely shady practice and I will be sure to report this type of business to every avenue I have. I've been a lifetime customer with more cars than I can count but I will be taking my business elsewhere and will advise others to do the same. Discount tire is a Horrible company, do not do business with them. read more

Discount tire used to have great customer service and fix free flights to the customers that bought tires. They do not do this anymore. They said they changed your policy a couple months ago. I had a tire that was leaking overnight and the guy said that I'd have to buy new tires he said if he took it off and he couldn't fix it that they couldn't put it back onto my car again and I said well what does that mean? He says well I don't know if I could fix it I assume what what if he can't fix it he said we'll put your spare on so while my car didn't have a spare, he said we'll just start in the trunk of your car but not be able to put it on your car. I said how do I get my car out and he said well you have to call a towing company and have your car towed. This is ridiculous. I said you can't put my tire back together and put it on my car. He said no we will never go to this company again there's too many other companies that offer great customer service and every time we go there you have to wait two hours to get your car serviced anyway they are so far understaffed. They had six computer terminals out front for people to use them to help you get prices and there was only one person that was out helping.. This company has went downhill. It's all about profits. read more

Discount Tire - Nail in tire - Tires Near Me - Mckinney, Texas

I'm disappointed w/Discount Tire's policies.They advertised a Labor Day sale on tires we wanted, but the store closed on Sunday and Labor Day. When we tried to buy them this week, they said we should've ordered and paid by midnight on Labor Day, but that wasn't in the sale terms. The store's limited hours during the sale made it hard to meet the condition and complete the purchase. This doesn't match the exceptional customer service we've come to expect from Discount Tire. read more

Waited 2 hours and realized they didn't check my car in and had to wait another hour and a half then finally the very last second before closing they decided to fix my tire .. very disappointed in the service , wasted my entire only off day. read more

Blew a tire yesterday. Quick swap to throw on the oem spare but a major inconvenience. I was able to make an appointment online and booked for the very next day. I've been coming to Discount Tire for my tire needs for years now. They are always professional, focused, quick and detailed. All good experiences. I've never been motivated to review a location until now however. I had an appointment for which I ran ten minutes late. Andrew Joseph, the Assistant Manager, greeted me today and took the time to listen to all my concerns. We took a look at my 2014 toyota together and he laid out the situation. Squared away, extremely knowledgeable and up front. I pay the professionals for peace of mind. I'll continue to give Discount Tire all of my business! read more

Please be aware some of the workers take your belongings inside of your vehicle. I had a knife in a special compartment and it was gone when I received my car back. Hide your belongings, I will be getting my attorney involved read more

best service this morning they answered the phone quickly brought my Tacoma truck in less 30 min tire changed & rotated! got me 2 new tires at good price also educated on my other tires will be coming back to change 2 more read more

Even on a busy day, and trust me it was slammed, they still got to my SUV in a timely fashion. The care, quality, making sure everything was done correctly and the price???!!!!!!!! Man I don't know why I've been sleeping on Discount but they are legit and I'll definitely be back for my other car and from now on!!! read more

I have been going to this location since they started opening up. Professional services always.

Since I first came to Texas in 1990, Discount, tire has been the best place for tires and tire repair. Their service is above their competitors. What really sold me was their free flat repair when I was traveling to College Station in the mid 90s. Fast forward to 2023 and they still offer some of the best service in the industry. Keep up what you doing. read more

Discount Tire - Tires Near Me - Mckinney, Texas

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Jake got me back in the road fast when travel through and had a flat. Top notch h service!

Most of my experiences with discount tire have been rather good! I was driving to pick up pain meds as I had just had surgery and ran over a nail. First guy working with me said he would work me in, and an hour and a half later I am still waiting with my update text saying my car is in the bay!! When questioned about why it says my car is in the bay and is not, the guy gave me some excuse. Services sucks at this location! read more

Just needed some simple air in my tire. I would gladly do it myself but it's clearly written on the machine "employees only". So I sat there and waited, waited some more, and then waited a total of about 15-20 min. No one came over to me. Just sitting in my car looking like an idiot. Meanwhile, I'm watching 8 employees in there. 2 are working on a car/tires and one other one was showing a customer. The other 5 morons just walked around aimlessly. One moron was walking around eating something as well. I didn't get acknowledged once. Not ONCE. Worst place and service. I'd go somewhere else because you won't be helped. read more

I went here with 2 nails in my tire. Without even looking into the punctures they told me it's non-repairable and if I wanted to get a new one. Mind you, my tire is not leaking air just has 2 nails in it. I say no, and they ask me if I'm sure. Telling me "you won't get far with 2 nails in it". I tell them I'm sure and leave. I get a second look and turns out the nails did not go all the way through, that's why there's no air leaking, and just needed to be removed. They were only looking to make a dime. read more

My experience was surprisingly amazing! I knew what type of tires I wanted, familiar with the certification & warranty! I was in and out in less that 45 minutes! read more

I've been doing business with discount tire for over thirty years. There are several reasons why I don't buy my tires anywhere else: CUSTOMER SERVICE: Nothing short of outstanding! They've always provided me with friendly and courteous service. A couple of times I've had an issue that needed to be corrected. But the problem was immediately taken care of to my satisfaction. The manager of the McKinney Location (Lanny Hill), is a great guy to do business with. PRICING/SELECTION: Competitive pricing. When I found a better price they matched it. They have a good selection of tires to choose from. If they're out of stock on a particular tire, they can usually have it available the next day. CERTIFICATES: Their certificates are well worth purchasing. On several occasions I've had sidewall punctures that couldn't be repaired. For the price of a replacement certificate, I received a new tire. APPOINTMENTS: They're always busy. I highly suggest you make an appointment online; It'll reduce your wait time. read more

This is Newton Brown on behalf of Jennifer Spence. So I went down there with Jennifer and we talk to the gentleman who works for discount tire that put the rims on Jennifer's car. Because when we found out they were not in the car it was very frustrating. And he was informed to put the old rims in the trunk of the car and put the new ones on. That did not happen We went down there and he admitted that he DID NOT PUT The old rims in the back of jennifer's car and he remembers that he was supposed to put the old rims in the trunk. So it sounds like discount tire did not do their job to make sure their people were properly trained for us to have the right paperwork. And now you're saying it's a Word for Word clam. Like I said, discount tire did not properly train their employees, or we would not have this issue. You know you're at fault. We've asked to get the rims back and you're saying they're off to Boston, which doesn't cost that much to get them repackage and sent back. discount tire should've made it right with Jennifer. It's that simple. You make your customers happy. Discount tire is having their insurance pay Jennifer a disgusting little amount. When she could've sold them herself and made a lot more money. Newton Brown read more

Good job taking care of my vehicle. I enjoy the professional employees and app that tells me when my vehicle is being worked on. Keep up the good work read more

Predator Salesmen. Every time my wife goes there alone, she has to ask me in advance what she needs because of predator salesmen. Today they told her that it wasn't safe to drive on her tires and she needed new ones. They do this almost EVERY time she goes in for a rotation. I've attached pictures (taken today) for reference. Their prices are fair but their salesmanship is the worst. read more

Discount Tire - Tire - Tires Near Me - Mckinney, Texas

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I have bought many, many tires from Discount Tires, in three states. They've always been great to work with, and so far I've been satisfied with their service. I love the certificates for replacements in the event of a problem--they've come in handy several times. Last night I discovered a nail or screw in one of my tires, so I used Discount Tire's website to make an appointment. I showed up and explained what was going on, and one of the guys walked out to my car to check it out. Turns out that it was a fairly tiny screw, and it didn't puncture the tire. He pulled it out, then sprayed some soap water on the hole to make sure there were no bubbles. He didn't charge me anything for his time. He even gave me some things to consider for when I need to buy new tires for my new car in the future. I love the service from these guys...it's why I get my tires from them. read more

Update: the manager followed up with me and resolved all issues. Now this is the type of customer service I am use to from Discount Tire. You need more great managers and leaders like this! Awesome job!! read more

Discount Tire - Nail in the other tire. - Tires Near Me - Mckinney, Texas

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I've purchased tires for myself and daughter at the store at 75/380 for years. in spite of their extraordinary wait times , I'd never had a bad experience until last Saturday. I hit a pot hole and tire immediately went flat. AAA put on the spare while I phoned Discount Tire. the guy answering the phone clearly didn't want to help. usually they ask for my phone number. he didn't. eventually he asked for car model. when he asked for the tire size and I said I'm not sure, he literally said "I can't help you without the tire size". i knew I could find it on my car. disgusted at this point that I was the one trying too hard to do business wit's him I hung up. I went to NTB on Eldorado. they put on 4 new tires, aligned it, car was done in about an hour. in and out. I'll never go back to Discount Tires. too many other good choices. NTB for life now. bonus- they're open on Sunday. read more

For years I have been a loyal customer of discount tire. I know that I have purchased at least 6 full sets of tires and 4 sets of wheels over the past several years. Today I came in to put some wheels and tires on my truck. I spoke with Shane and asked if he would be willing to help me figure out what wheels and tires might work best and look good on my truck. He acted like he has seen a ghost. His response was that I would have to go to the internet decide what I wanted and then come back and he would sell them to me and put them on. Really?? This was the best he could do? I'm ready to drop some coin and buy new wheels and tires and he sends me away? Is that the new approach at Discount Tire? If so, Shane just ended a multi year profitable relationship with a great customer because he was not ready nor willing to invest some time to help me. That's it! That's how people blow up businesses. I'll update when I find a tire store who cares enough to help. If you ever need someone to put air in your tires for you when they are low, I would highly recommend discount tire. They can do that and they won't even charge. read more

this place is always under staffed . they get your money for 1000worth of tires and you have to still wait . drop of my car at 9:30 am . came back @ 4:30 pm . still waited a hour . if you get the warranty you still have to get it fixed and pay a 28 fee .this company needs to focus on taking care of there customers they have . i still here it's still because of staffing from coved . 2 years later . the is poor leadership from the top . the are missing a lot of sales from can't handling the volume of business if they have. read more

I have a new place to buy tires! The wait on a Monday was atrocious! Thankfully, all I had waiting for me was dishes. (I don't have a dishwasher, I am the dishwasher). Suggestion, come with a great attitude and you won't be unhappy. I usually go to Discount Tire on Springcreek and 75. Today, I decided to change up the routine and head North. I know Monday's are all around bad for fast service. The majority of folks think like me and don't get stuff repaired on the weekend. Not including that many businesses are closed on Sunday. I was told from the start that the wait would be 1 1/2 hours. So up front I knew what to expect. This place fills up super fast, make a mental note that Monday's is not a good day to take care of tires! My wait was closer to 2 1/2 hours. BUT, they were so kind and apologetic that the extra wait was nothing. They have a cooler with water and I did leave the premises to have a meal. Roger was multitasking and I watched this through the bay window. These fellas have great work ethics and try really hard to please all customers. My tire repair was free. I like free! They did an awesome job of squeezing in an elderly couple that only wanted the tire pressure checked on their vehicle. They do all this for free and are gracious about providing this service. That type of service is impressive. Those folks could have been my parents. They treated them with kindness just like a full service station used to do. That's a plus for me for future business. 2017/93 read more

My front drivers side tire exploded on the highway 2 weeks ago and I didn't realize at first that it had happened so I had driven on the rim for a little bit and I have been driving with a spare since then. My vehicle is in the shop because I was struck prior to my tire explosion and I returned the old rim to the Dealership and they gave me $54 back and gave me the new rim after I paid for it a week ago. I just exchanged the rims with the dealership and went to discount tire for the tire that I had paid warranty for that had exploded. When I got there the specialist, Sean, told me they would not honor my warranty because he himself had never seen the old wheel and probably suspected I had sold the tire. I said I have receipts for the rim and tire was still attached to the rim when I returned it to Ford and had also had receipts for the tire because I had just paid for a whole set less than a year ago. Maybe even 6 months ago. He told me he wouldn't honor my warranty because I didn't have the sensor. I told him I felt disrespected and disappointed in the service I had received today and he said well I can get another manager to tell me the same thing. I feel completely disrespected as a customer of this location for over 20 years! Definitely would not recommend this Sean as a specialist after being told to go kick rocks with my receipts. If he had told me that they needed the old tire core to send back to their HQ to get refunded for the warranty I would've been much more understanding. Instead he told me he needed the sensor and I don't work on cars so I didn't know what he was talking about and got upset because he instantly defamed my character the moment I told him I didn't know what that was and didn't have it. Sean could've changed the whole experience had he explained what they needed and why they needed it. Instead he told me to get lost. Luckily Marco was able to cut us a break and honor the warranty. I'll definitely be avoiding Sean when I go back since Marco saved my loyalty. read more

This is my go to place for tires. I went in today and was planning on buying two tires. They were able to use my tire replacement to help with the cost of the new tires. The wait was long but I didn't have an appointment and they texted me when it was ready. Super nice employees and a good experience. read more

I always schedule my tie appointment. I get in and out in an acceptable time. I have watched their techs, and they always check the tourque specs when installing the wheel back onto the car. read more

I was not happy earlier with the way Austin treated me. Update: Lanny Store manager called to talk to me. Explained why they had to sell me tires. Felt like he cared and wanted to keep me as a customer! read more

Prices are fair and they are quick. I appreciate they did not try to upsell services that were not needed. I will go back for my next set of tires. read more

I like Discount, always a professional stop. They stand behind their work and no matter where you are and have a problem you can just pull in and get it taken care if read more

My daughter visited the Mckinney store and was helped by the manager Jake. I usually prefer to take my daughter's car in for any maintenance to ensure she isn't being taken advantage of, but she got a flat tire on her way to take and exam and I wasn't able to leave work. I'm very pleased with the quick and friendly service she received. Since there was a nail in the sidewall she purchased a new tire, but wasn't pressured into buying anything else that she didn't need. These guys got her taken care of quickly so she wouldn't miss her exam. Thanks Discount Tire! read more

Been coming here over 15 years. Countless times. Four vehicles. $10,000's worth of tires. Brought my SUV back today because last week they rotated tires and a bad shimmy immediately developed on front tires (all 4 are near new). Maybe poorly mounted during rotation? But regardless, a problem they created. So far have been sitting here over an hour. For a re-do that they created, this is entirely unacceptable. They should have expedited my repair, for an issue created by them. The tire sales/Service business in McKinney is very competitive. Service like this cost them a big customer. read more

*Update* went to Costco and was told the tire only needed a patch, cost $14. In comparison this discount tire location tried to convince my girlfriend she needed 4 new tires totaling approximately $1100. Never and I mean never use this location for any service they WILL attempt to take advantage of you. read more

Manager Barry Geer is the worst! I've had to deal with him at multiple Plano locations. His wait times are always 2-4 hours, he will trick you into putting road hazard insurance on your bill without telling you, and is always too busy to stop and listen to you fully. Stay away from this McKinney location since this is his new spot. read more

Extremely better customer service and faster than the other location close by in McKinney. It's clean, friendly, welcoming, and caring. I will return here!!! read more

Helpful employees. If you have questions, they're always willing to help. They'll go check your tires for free if you have bought them from Discount Tire. They'll do air pressure checks as well, and the free tire rotation is absolutely awesome. Tires aren't insanely priced. I mean... all tires are insanely priced anywhere you go, but they're pretty comparable here. Plus, the last time I was there, I was able to get a $100 rebate. That's always nice. This location was more helpful than the other location I have used because I told them exactly what I wanted, and they actually gave me what I wanted. The last tires I bought from Discount Tire only lasted like 2 years... and I don't drive all over the place. I told the man I wanted tires that would last longer than that. Yes, they are pricier... but he assured me they would last a lot longer. He actually showed me the ratings so that I could see how the quality of my new tires was better than my old tires. The only reason I'm knocking it a star is because the man told me they would text me when my car was ready. He originally quoted me 2 1/2 to 3 hours, but then saw I had an appointment. He said because I had an appointment, it would be under an hour. Not a big deal to me as I had errands to go run, so if it was closer to 2 1/2 or 3 hours, that didn't bother me. I had an appointment for 1. When 4:40 rolled around, I still hadn't gotten a text or call stating that my car was ready. I called their store because I went online and saw they closed at 5. I talked to a different man than the one who had been helping me. He told me that my car was ready, and I needed to come get it now because they close at 5. He said they'd keep the doors open for me if I couldn't get there before 5 (after I told him no one had called or texted to tell me my car was ready). The pick up process was quite easy though. I was in and out in no time. I'll definitely be taking my car back there whenever I need my tires rotated. Also, you know... when it finally does get cold out, the tire pressure light always comes on... so nice to be able to go up there without an appointment and get air put in them. read more

Nice sharp people. Had to wait about 2 hours for my tires 3 stars because of the long wait. Everything else is 5 star. Clean bathroom and free coffee. Not a great way to spend a Saturday. Missed my Sooners win. read more