I stopped by this morning because my tire pressure was low - they filled them up for free with a smile. In addition, Abdul told me I had a nail in my tire and should get it checked! I didn't have time at that moment but returned later in the day to have the tire checked. Because of the great warranty provided by discount tire, they were able to repair my tire at no charge! Totally worth the warranty. Not only that, but I arrived at 545 and they close at 6. There was no complaining, no come back tomorrow, no we don't have time to do that! I was greeted with several friendly faces and told it was no problem and they would fix it tonight. A grateful shout out to the team for working past their closing time to make sure I'm safe on the road. read more

What is the point of offering appointments if they aren't honored? I scheduled a 12:15 PM appointment specifically during my lunch break for a simple nail repair. The estimated completion time was 1:12 PM. When I arrived, I specifically asked whether appointments were actually honored, and I was assured that my vehicle was next. After waiting an entire hour, my car had not even moved from where I parked it. Meanwhile, I watched several other vehicles go in and out of the service bays. At that point, I asked for my keys and left. Unfortunately, this was not an isolated experience. The last time I scheduled an appointment here, I also waited well over an hour before they even started working on my vehicle. If a business offers scheduled appointments, customers should reasonably expect those appointment times to mean something. I understand that delays happen, but repeatedly making customers wait more than an hour just to begin service--without any communication or realistic expectation--is unacceptable. I will not be returning and will gladly take my business to a company that respects its customers' time. Corporate management should seriously review how appointments are being handled at this location. read more

My favorite Discount Tire location, hands down! ‍ The staff here are always so nice, knowledgeable, and professional. I love the convenience of checking my car in and getting live updates --it's perfect for running errands while my tires get fixed up. This visit was thanks to a flat tire (shoutout to these never-ending construction roads ). My tire wouldn't hold air at all, so I ended up needing a brand-new one. I've been doing business with Discount for over a decade, and this location is by far the most efficient and friendly of them all. Highly recommend! read more

I recently experienced my first flat tire situation and rushed my car to Discount Tire. I was helped quickly and even though the first initial tire was not exactly what I was needing, the issue was quickly resolved and I didn't have to pay anything additional for the small hiccup. There was another hiccup where someone at Discount Tire lost my wheel lock key while the crew was switching my tires out, but HUGE shout out to Christian for going the extra mile and helping me every step of the way. I didn't have to pay an arm and a leg and the tire was great. Extra points to this shop for not making me feel like an idiot with any questions I had and for admitting fault when they messed up and providing painless solutions to fix those hiccups. read more

We came in looking for a specific tire to match our other 3. They did not have what we needed but Jonathan found one that was almost identical. estimated service time was over an hour but he was able to get us in and out in less than that. we were able to get back on the road quick :) read more

I tested a theory out today. The last three times that I've gone to this specific discount tire. They have said that I needed four new tires. And if they pull my tire off to fix a flat. They can't put it back on. This discount tire is poorly managed. They instructed their sales people to lie. I went to another discount tire across town and they fixed it and said three of the tires look fantastic in one of them needs to be changed in a few months. I have been a customer for over 20 years. This specific location does not have the same culture as all of the other discount tires.. Do yourself a favor and go to literally any other location read more

Discount Tire - This is one of the tires that "needed to be replaced" Do better! - Tires Near Me - Mansfield, Texas

The auto mechanics are polite and knowledgeable. The mechanics were able to quickly diagnose what was wrong with my car. The customer seating area is clean with seating. Take advantage of their coupons. read more

I made an appointment yesterday for 1:15 today for my tire balance and rotation and air pressure adjustment I waited while other people got serviced but that's not what upset me , I've never ever had a complaint on this store but like I said I waited then they finally pulled my SUV in then bay lifted it about a foot then just waited I was outside watching they never serviced the vehicle then 7 to 10 minutes later pulls it out and says its ready no paperwork at all I tell the tech i didn't see you service it he said they were just fast. I didn't argue. Well ‍ just keep an eye out the next time you use discount tire on highway 287 . read more

I placed an order for new tires which were supposedly not available until next week. I called in hopes of getting them before the winter storm. Upon speaking to Jackson, he was able to have them delivered there within a few hours. They were extremely busy but were able to install my new tires, wheels, and move the TPMS sensors in a decent amount of time all things considered. Everything turned out great, I appreciate it guys! read more

Discount Tire - My truck with new wheels and tires installed. - Tires Near Me - Mansfield, Texas

Discount Tire's price match guarantee is for me a sham. i have documented chat data to prove it. Don't believe they will match prices/

Absolutely the worst customer service ever; no hyperbole! Yes, Karen ... she lived up to the hype! Her recommendation after a few rounds - go to an upholsterer!! No returns because they are "custom fit" to my 2007 Honda Element. Note: one bag was labelled 2006. Not making this up. I threw it all away! NEVER, EVER will I even contemplate durafit and promise to warn anyone that is not an upholsterer, to steer clear. read more

Just a quick note about the free tire pressure check. This is now ALSO a tire tread check that they do without asking and is followed by a sales pitch. This used to be a really helpful, quick service for the community. That's not what it is anymore. read more

Wanted a tire patched the couldn't do it. It's just a damn tire. Wouldn't have been hard at all since they are a tire shop.

All they care about is selling new tires. I took my car here because I had a tire that was slowly losing air. From the start the sales guy just wanted me to buy 4 new tires. My tires were just barely in the zone that they needed to "possibly" be replaced. I told them I would look at getting new tires later just needed the leak fixed. They said that there was nothing wrong with the tire but somehow my slow leak turned into completely flat. This place is greedy and at best incompetent. read more

Super quick service, friendly staff, provide good warranty and convenient online features, I wouldn't get new tires anywhere but Discount Tire, and it's been years! I got a busted tire the day before, and knew it was time to replace the other 3 tires anyway, so I went on their website, made my selection and placed the order to get 4 new tires the very next day. All their appointments were already booked that day, but I'm glad that their website does tell you which time of day (by the hour) would be the slowest, for those who do walk-in like I did and don't want to wait too long. I was a little dreaded when we showed up and saw almost a full parking lot. To my surprise, I was told the car should be done in 45mins or less. To add some icing on the cake, I'm glad I didn't pay online already, cuz they actually offer military discount in store. You just have to ask. My first time at this location, but I was impressed and will be back when it's time to get my tires rotated (hopefully no new tire again anytime soon tho lol). read more

Had a tire pop on me and immediately turned into the automotive department. Asked to have the tire checked out and they were able to fill up and temporarily fix my tire, and showed some fairly priced tires for a replacement. Shout out to Rudy for the assistance! read more

Red found a nail that NTB missed. That's huge for an Uber driver. He also didn't suggest replacing the tires quite yet. I accidentally came here, aiming for next door's NTB. Red didn't make me feel stupid. I'm sold for my next set. read more

Went by for a pressure check and to air up my spare. Darian was so kind, helpful and pleasant. He seemed genuinely glad to help me this am. Thank you Darian. Great Service read more

Needed assistance this morning, got here early just like 19 other ppl. Luckily as it is drizzling this morning, the men finished their AM meeting and opened their doors a few minutes early. Wow. What service. VERY few companies will open early by 5 min or so. Thank u Discount Tire Mansfield for the compassionate men that opened early. I never have seen that before. I've been early to some other businesses / restaurants etc, and NO one opens early,raining or not. So thank u guys. And oh, my service experience has ALWAYS been outstanding, as if my dad or family member worked here to take care of me. read more

Wow, I used to go to another major tire company. For years I was a fleet manager with 20 vehicles and they all were sent to this other company for tires. The tires were good and the service was good. But the people at discount tire Blew me away on my first visit with their customer service in picking out a tire and promptness of getting them installed. read more

People in Mansfield seem to love Discount Tire. The best way to get tires here is to find what you want online on their web site and book an appointment. This will minimize them from trying to upsell you at the counter but they will still try a little. It's easy to be guilted into buying more tires or a more expensive one here. I booked an appointment and they were pretty much on time. They said it would take up to an hour and they were done in less than 30 minutes. You get text updates while waiting for service so you have an idea of when they will be done. read more

My battery light turned on, came to NTB they did a full diagnostic and figured out the issue. Honest Ms respectful over all! I will stick with this NTB for sure! read more

I have had my tires balanced twice in the last week and they can't seem to get it right. I was traveling and really needed this to get done correctly to feel safe on the road. I went to the store on 20 in Grand Prairie on 8-11-2023 and again on Houston Highway in Victoria, Texas. Each store says that the balance was a little off and I am still experiencing shaking. To top it off they have stripped one stud and broken another. Can I get a voucher to Christian aBrothers to have the studs and lug nuts replaced? Sent from my iPhone read more

CRAZY BEWARE !! Took my car in for 4 new tires picked it up same day and quickly Found out my front side passenger tire had a bent stud with no lug nut called them for information and they said they are not mechanics they cannot fix it . The stud fell out while I was driving !! other half of broken stud was still inside tire and got stuck between the rotor and car jerked and started screaching and could no longer operate . no regard for my situation after spending over 600$ for a bad service . Who would do something like that this is crazy mechanic needs to be fired for lack of his work and care for customers I was in the Highway when this happen ! Julian Ovalle read more

Discount Tire - Broken stud stuck between rotor done by discount tire - Tires Near Me - Mansfield, Texas

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I don't typically review businesses outside of restaurants, but I had a great experience today. I went in for a tire with a nail in it and to maybe replace my front tires. Got all set up for service and was told that it would take about an hour. About 45 minutes later, a nice young man (Nick is his name) found me in the waiting area to tell me that they'd found a nail in my tire and that they'd take care of it. I was a little confused because that was the primary reason that I was there. But when I looked at my sales slip, all that was listed was the new tires. So when Nick approached me, he was coming to me as a top-rate rep for his business to let me know that they'd found and issue and were going to fix it for nothing. And that it would only be about 10 more minutes. Kimseun was a great service writer, but Nick really put it over the top for me. Discount Tire has been my home for tires for the last few years and this just illustrates why. read more

I setup a tire order for my daughter who was not able to drive at this time for her car.Since I was in town I offered to bring it in for this service. I arrived for my appointment and they tried to up sell me on useless things that I did not need and I refused those services such as: TPMS rebuild? why is that needed if they are already working? Road hazard: this was a good up sell but my daughter didn't want to pay extra and since she was paying I had to go along but for $30 a tire you would get free replacement or repairs if you have a blowout or flt. I have to admit blow outs are rare on this types of tires(run flats) but they do get punctures fir time time but I digress a little. The problem that we had was they couldn't find the tire lock? She drives a late model BMW so I assume thy had worked on a few but they looked everywhere but they could find it. I ended up leaving and called to find out who serviced the car last and it was BMW and they told us where to find the key. It is kept in a standard place in a compartment that we all over looked in the trunk. After stopping the car and looking there lo and behold the tire key was there! Maybe they haven't worked on these types of cars there but never the less this inconvenience caused me to have to make another trip back to their location. This time all went well and the service was completed in a fast manner. I pulled one of the service guys aside and informed him for future reference that he should let the other guys there know of this location to save someone else the trouble that I went through. The up selling and lost time for not finding the lock caused them to have at least one star removed.I have used other locations before but the service and time waiting were excellent here. read more

Discount Tire - Tires Near Me - Mansfield, Texas

Always polite, professional and quick service for this type of work. No up-selling that I have experienced.

Went in needing 4 tires. Was given very good customer service. A pretty good selection of tires available and only took 30min. Win win in my books. read more

Chris was great, I called day of to see if they had tires available and he put them on hold for me. Prices were a little high but hey, lifetime warranty on the tires isn't too shabby. read more

No accountability. This review isn't for this location specifically. I ordered tires on the 20th. Set appointment for the 24th per their site. If tires were not going to be availability. They should not have let me schedule for an appointment and waste an entire day off work. Not only was tires not ready but they were not even sure when they would be in. Maybe Wednesday the tech said. What retarded company doesn't have tracking. If I ordered with someone else they would have arrived 24th. I used discount so they could install it too, instead of having to the tires to a third party installer. What a waste of time. Will never use them again. read more

I always come to Discount Tire with any tire needs and today is just another reminder why. My low tire light was on and I couldnt tell what was wrong. After having nails in 3 tires in the last year, I do not take chances so I brought the car in. They put air in all the tires and didn't find anything wrong, but because I was concerned about the right front tire, they took it off the car and tested it. I just love coming here because they take such good care of me. read more

My most recent visit to the Mansfield Discount Tire was very disappointing. I used their web site to select the tires I wanted for my truck that showed were in stock, selected an appointment time, then paid for everything. I arrived fifteen minutes early and the sales associate called up my on-line order and took my keys. About ten minutes later he came to me to tell me they only had two of my tires in stock. He offered to sell me something they had in stock, which I declined. He then said they could mount the two tires they had and order two more which should be in by that afternoon (Monday). He said he would call me when they got in. They put on the two tires they had in a timely manner and I left, expecting to returned later in the day for the other two tires. I waited the rest of Monday for a call that never came. Nor did it come Tuesday. Late Tuesday I was going through my email and found an email from Discount Tire time stamped 12:17 PM, stating my additional two tires were in. No phone call, just an email. Wednesday morning I took my truck back in for its remaining two tires, arriving at 0945. I took a seat and read my book. When I finished my book I checked the time and saw it was 1215. I decided to check the status of my truck: it was not in a bay getting worked on, nor was it in the parking spot where I left it. I asked a sales associate where my truck was and he went outside to look for it. He pointed to a spot in front of the next business over. When I asked why it was there he went it the service bays and checked the work order pouches. My work order pouch was there and it was time stamped that the service was completed at 10:15. None of the sales associates could explain why they didn't call me when my truck was ready like the other thirty customers while I was there. The on line inventory was incorrect. They promised to call me when the two additional tires came in. They didn't. They didn't notify me when my truck was ready on the second trip. Lots on incompetence on show there this week. It took three days to install four tires. read more

Brought my car in because I had something in the tire. My PSI was about 10 low even though I had just aired up my tires a few days before due to weather changing. They took my car in, repaired the flat and had me back on the road in like 30mins. No call ahead I just showed up and walked in and it was FREEEEEE!!!! I'll be doing all my tire business at discount tires from now on. I also bought a set of wheels from Amazon and had them special ordered to the Discount tire in Cedar Hill where I had them installed! I LOVE DISCOUNT TIRE! read more

Our vehicle had a bad tired and discount couldn't find a tire anywhere in the area. We are from Houston visiting friends and we could find the tire there, but the store claimed they could only get one from a different state. They were unwilling to rotate the bad tire to the back of the vehicle and left us in quite the predicament to make it home. Many years ago when we lived in Mansfield, I bought four tires for my SUV and they scratched two rims so I don't know why I'm surprised today. Long lines even before the store opens. We do not recommend this place to anyone because they'll just waste your time and not find a way to help you. read more

I got a flat tire two weeks after I bought my new ones, they replaced my bad tire for a new one for free! Thanks discount tire!!

I have been coming to Discount Tires since I started driving. I have been to locations in Southern California, Las Vegas and now here. Impeccable and efficient service. I would give 10 stars if I could. I came in on a Friday morning with no appointment with a flat tire. I was in and out in less than an hour, earlier than my promised finish time. I would recommend this discount tire to everyone! read more

Usually, have really good service until this past Saturday. I didn't realize they closed at 5 pm...I showed up at 4:56 pm they locked the front door as me and this other customer was walking up. He had to pick up his vehicle and I needed a balance rotation...how rude! I won't be coming to this location. read more

23,000 miles on my tires and Discount is the only place that has ever balanced and rotated them. Today they tell me 2 tires are great, 1 is ok and 1 they can't even touch because it's so choppy from being off balance. They ruined my tires and try to sell me 4 new tires. SCAM!!!! read more

the most incompetent group of people. came in with an appointment for 3:30, they then made me wait until 4:30 to even bring my car to the back... then when all was done they brought my keys up without saying anything at all??? was waiting for my keys because no one thought to tell me my car was done. read more

Came for a nail in my tire. I was told there was 1 hr 15 min wait. During that time I was sold on wheel rims and tires. Still told the wait was the same....3 1/2 hours later I am finally leaving. But.. because they did not have the proper lug nuts I was told they would call me the next day so I could come in and put the right ones on. (This was supposed to take 10min) They never called. I had to call on Monday and was on hold for 10+ minutes with no help. I drive up to the store and was told they have the nuts...55 minutes of waiting I am told they don't have the nuts and are going to make it work with different nuts again and I have to come back in... what a waste...I regret my purchase and will never use Discount Tire again. read more