I've used a few different locations of Discount Tire and I've never had an issue. We recently replaced all 4 tires (on two vehicles) and mine were due for a rotation. I was at another place nearby and swung in to make an appointment. The staff was really friendly and got me in the same week at a time that worked for me. Fast forward to my appointment, which started right about on time, even though they were busy. And it was done faster than they had told me! Hooray! (The tire rotation was free, and that's my favorite price!) I've stopped by other times when my tires needed air (also free), and I've just always gotten nice service. read more

Went in for alignment check and left with being told I had bad alignment but they put on new tires anyway and can't fix the alignment as a different issue was gonna mess it up. Still put on new tires even though the car can't be driven anywhere now because they didn't fix the issue that caused the tires to be bad in the first place. read more

Poor customer service, waited 4 hours and still didn't get my car done. The only thing that need was rotate tires and one tire monitor needed replaced. After waiting 4 hours I asked for a refund And my keys back and said I would go somewhere else. I have bought tires and rims from them in the past for both my vehicles, but not again they have lost my business. read more

Broke 4 of my wheel studs costing me a lot of money which they do not fix, and send you to Midas next door. If you just need simple tires changed I would go elsewhere. read more

I have been a customer of this store for years. Always been satisfied and have bought many sets of tires and been satisfied. However, in the past year I have been so dissatisfied that I am now sitting in Belle Tire across the street. On my last set of tires (6 months old)I have had one tire lose air repeatedly. I wait in line for air sometimes 20 min before someone comes out. Once, I went inside to ask for help and was told that they didn't have time. Once I was told they couldn't check because it was too cold and their machine was to fill up the air was broke. They wouldn't even check to see if I needed air. The employee actually yelled at me that he couldn't control the weather. After that, why I even went back is questionable. But I did because everyone has a bad day. Today, I waited 15 minutes for air with out even an acknowledgment I was there. I left! Never again! read more

Took my truck in for a scheduled appointment to get my tires rotated. They were quick and efficient just as I had hoped so in could get back to work. Also, I was told one price over the phone and another in the store. They ended up honoring the price over the phone! read more

When I brought the car in I begged them to be careful with the front bumper because I had just paid a $1000 to have it repainted! And what do you know they put the bumper on the curb. And even though I have pictures to prove that the bumper was on the curb, the manager said that that's not enough proof Because he wasn't there to hear it scrape off the concrete! I have plenty of pictures to prove it period and I will definitely be letting everybody in the car community know about How they treat people's nice cars and the response to when they mess it up!!! read more

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So I stop in at Discount Tire and explain to them that my tire is leaking air from a screw hole an someone put a plug for me but it wasn't put in right an I brought it to them to do it right. Tire has good tread and they checked it but decided to puncture the hole worse so by the time I get home it will be flat and won't hold air because they are prided by intentionally harming a person that has attempted to do a simple plug instead of bringing the tire to them first with the screw in place. If the screw is still in it they will define it a good tire and plug it yet if you attempt a repair first they will Define it to be a bad tire and send it in worse condition than it was when you arrived. Very disappointed in the misconduct and danger discount tire places on customers over a tire plug attempt. read more

Good service and good product. A bit pushy on the sales pitch and a 12 pm appointment means some time in that hour you will be done. Over all had a good experience. read more

Andrew and Jeff are the best at customer service when purchasing tires. I have worked with Andrew for over 20 years. I drive farther to the Gull Road location because they are both there. No need to go anywhere else. read more

Had them mount and balance 4 tires. They ended up finding out one of my rims leaked so I ordered a new rim. But I asked them to take the tire off that rim for me so next time I can just get the tire put on the new rim. They tore my bead on the tire and didn't replace it claiming they didn't do it. Just crazy how you can do that to a 16 yr old. Like if you mess somthing up just admit it and make it right. Did a good job mounting the rest but ruined one of my good tires that you can't buy anymore because they are discontinued. read more

My tire laid there on the floor for 2.5 hours before someone I asked how much longer... "O' we'll get to it soon". They have 6 vehicle bays and 4 employees working them, slow manager had a really crappie attitude still waiting now.... one car in the bay! read more

Discount Tire - Tires Near Me - Kalamazoo, Michigan

Waited for over 15mins to get air in my tire, the car ahead of me left. I understand that they are busy but customer service should be number 1. It doesn't take only a couple of seconds to put air in tires for someone. If you're in a hurry avoid this Discount Tire. If they don't want to service the air checks then don't put the signs out. Great way to show up today Discount! read more

My car tire had a bubble on the side wall! I called for guidance and help! They ordered me a new tire and it came in fast! After that they helped me put the donut on my car. My tire just came in today! And they quickly put my new tire on. Not to mention they put my donut back in my trunk and pull my car forward. Awesomeness! Thank you!! read more

Discount Tire - Tires Near Me - Kalamazoo, Michigan

Logan at the Gull Rd Kalamazoo location was a great help getting some tires swapped out for me!! Always a pleasant experience at this tire shop!! read more

Great service. Best pricing on new Continental tires that matched my OE. Was in and out in less than 30 minutes. Jeremy and Derek were great. read more

I've been going to Discount Tires since the early 90s and I get great customer service every time. Today I went to the Gull Road location and it was absolutely perfect. They were conscientious helpful courteous timely personable and top it off they do a great job on all the services they provide. It is extremely hard to find this kind of quality service nowadays. I would highly recommend them to anyone and I will not go anywhere else. read more

Very friendly staff. Service clerk assumed I wanted all the bells and whistles, and charged me instead of explaining or asking me about them. read more

Keith was wonderful, he took care of me very quickly. I have always gone to (any) discount tire store, they have the best customer service and the warranty's are great, free tire plugs and free tire rotations. I will continue to come to this store. read more

I have been going to this location for years. Until recently, I have been very satisfied. I had my winter tires put on and told them I had a low tire pressure sensor on that was related to my spare tire. When I went to pick up my vehicle, the tire pressure sensor light was still on. I told Roger about it and he said that it will probably go away or I can go have my tire pressure checked at the tire pressure station on the side of the building. I told him that was really poor customer service. He just shrugged his shoulders and walked away. Very disappointed in the poor service read more

Very positive experience today. Had a flat tire and was able to get a new one for a good price. The guys were even nice enough to make sure I had it on tightly enough and checked my pressure as well. Good experience and service all around read more

This is my local store. Matt and crew are not only trustworthy but also consistent. As a consumer, these are mandatory aspects of choosing a business. The extra layer is value: getting equal or more service and/or product for the money you spend. Top to bottom, these guys get quality service. I highly recommend Discount Tire in general, but I am particularly fond of this location. Keep up the great work, team! read more

Great place to get great tires at a good price. Jeremy took great care of my vehicle. I would highly recommend the gull road location. Fast, honest, and great customer service. read more

I have been visiting this discount tire for the past six years with all my vehicles. I've serviced three Mercedes Benz models here as well as a Chevrolet Tahoe and a Cadillac SRX. The customer service is outstanding. I feel like the team they're genuinely cares about my business, and I feel they genuinely care about me as a person. This type of service it's hard to find nowadays but the staff at discount tire on Gull Road in Kalamazoo is a shining example of what fantastic customer service looks like. I will always buy my tires here and I will always recommend that my friends purchased their tires here as well. There is no better place to get treated like a valuable customer than Discount Tire in Kalamazoo. read more

Taking your chances. Tech comes out of the garage with the center badge of my rim with the tabs broken off. He merely shrugged like a young boy and said the tabs were brittle by way of excuse as if breaking it was an act of nature of something rather than just apologize. When I asked if they had fixed the bad pressure sensor I came in with, he said they noticed it, but didn't do anything. This is the second time this has happed. (Previously they failed to repair my Lexus tire sensor) By this time the vehicle had the new tires mounted and pulling out the door. I heard them talk to many customers about an exit survey. Oddly I didn't get the offer to answer a survey. hmmmmmmmmm In short they gave me back my vehicle in worse shape than what I gave it to them, they make no offer to correct or even apologize. I called the toll free number for corp. and they insisted I should talk to the manager. I don't care about the money, but agreed I would talk to the manager. He/She never called. BIG SURPRISE!@! Poor training and rough handling. BTW, it appears the rebate may not be honored either for 4 new Firestone tires. Par for the course. Not worth the time to argue. Belle tire in my future. read more

Went in today for tire rotation and flat repair. I dealt with Drew he was fantastic with service will always go back to Discount Tire Gull Road read more

I had a very good experience at Discount Tire on Gull Road today. Brian & Drew at front desk were very friendly and helpful. Also were the guys that put on my new tires. I highly recommend this business. I don't often write a review but felt strongly what great service I received. Brenda I. July 22, 2016 read more

I had a terrible experience at Discount Tire. Being in the service business I expect good service, which I DID NOT receive. I got there at about 8:30 a.m. on a Saturday (ran off and left my coffee at home) not happy. After purchasing and paying for 4 new tires they told me if would be about an hour and forty five minute wait. No big deal I'll wait. After about 2 1/2 hours my car had not been moved! No one had came over to say they were running behind or offer me any coffee. I witnessed other people come in after me and were taken care of before me, which did not make me happy. I would not recommend them. The Manager tried to be nice after he new I was PISSED after over a THREE HOUR wait. read more