I stopped here yesterday afternoon because I noticed that there was a screw in my tire. I went in and someone came out straight away to greet me. They were polite, efficient, and had me on my way in no time flat. - Yes, I crack me up. read more

Came in for 4 new tires with no appointment. Justin helped me select the best tires for my Jeep and my budget. Very personable and got me out within one hour. I've been here 3-4x now and always well taken care of! read more

terrible service got there at noon and sat till they closed before they finally got my car serviced recommend not going to them or if you have no choice get an appointment you move ahead everyone wether you get there at 530 or not. read more

I went to get my tires replaced and OH BOY was this affordable! $266 for two new tires on my lil putt-putt. And it was FAST. I showed up for my appointment and I couldn't have been there for more than 45 minutes and that's an overestimation. A big thank you and a shout-out to all my tire guys who don't get enough love! Your service is fantastic! read more

They price gouged me. Very disappointed in this location. I have been using Discount Tire for at least 30 years. I was driving through Michigan on Highway 94 doing about 60 and hit a pothole the size of a watermelon. Both of my left side tires went flat immediately and my right front rim was cracked. I needed to get all this resolved so I could reach my destination before dark (not the best driver in the dark). I found a couple of tires at another shop (I'm from out of state and didn't know there was a Discount Tire in Jackson MI). When that other shop didn't have the rim available, I started googling and found this Discount Tire. I called them and confirmed they did have a rim that would fit my car. They knew my story about the pothole, etc. and that the other shop would be putting on the tires and I was time constrained so would just pick up the rim and take it to the other shop. They had the invoice waiting for me when I got there so I whipped out my credit card, paid for the rim, they gave me the receipt in the paper folder, put the rim (and apparently a box of lug nuts) in the car and off I drove. When I got back to the other shop, they asked me if I wanted to use the new lug nuts so I said yes. Made it to my destination and everything with my car was great. Fast forward a couple of days when I finally made it to my final destination. Looking at the Discount Tire receipt, I see they charged me $51.00, yes $51.00 for the box of lug nuts and $22.00 for "Installation & Life of the tire maintenance" I did not even buy a tire. I know I should have checked the prices on the invoice before I paid so this loss of $73 is partially of my doing, however, I hold them at least 50% responsible because they took advantage of the situation I was in. Glad I don't live in Jackson Michigan (in more ways than one) read more

BRIAN SENIOR MANAGER IS A LAZY BUM! Brought in a single trailer tire, by itself that I got from them that was flat. I asked to have it fixed, they said they couldn't get it fixed til the afternoon, but I was in a time crunch so I said no worries. I asked to at least put air in the tire so I could see where the leak was coming from and he said no that he had to do it, so I asked him if he could put air in it really quick. He said no that I would have to check in my tire. They say they do free air fill ups, and it takes a minute to put air in a tire. Brian was not willing to accommodate the customer and didn't want to argue and instead wanted to sit behind his desk doing nothing while no one was even in the waiting room. So I left. Lazy Brian, shame on you. read more

Fast professional service. Great guys behind the desk. Busy yet accommodating. Clean waiting area and restrooms.

Had to get a tire in a pinch. Had a flat, running on a donut during the heart of winter. Discount prices were extremely reasonable. I had over a 2 hour wait which was unfortunate but for a walk-in I was appreciative to get in the same day. The staff inspected all my tires and explained all my tires conditions to me. Also reviewed the quality of tire I had along with my options moving forward for a replacement. The wait was tedious but worthwhile in the end. The staff not only did the replacement but checked all my tires pressures and topped off what was needed, spare tire included. This has been the best most professional and friendly experience I've had with ANY auto service and I 100% intend to return as well as reccomend. read more

Excellent service by Kyle Wilhelmi. 5 star service. Helped me out with a tire issue. Insurance paid for everything. Super fast!

I was in Michigan from out of town and needed to leave within the hour to make my flight. I called this location to see if they could squeeze me in when my tire pressure sign came on and one of my tires was really low. They said that they would try their best. Once I got there they greeted me with friendly faces and miles. They went above and beyond to help me out and make sure that I could get out of town to catch my flight. Not only did they go above and beyond but the services that they gave me were free! I cannot rave about this location enough. They got me in and out in less than an hour! read more

Had an appointment for 12 noon. Car is still in parking lot it's now 1:10. What is going on. If you need to get tires here make sure you have a good day to wait. read more

I wanted to give this Discount Tire location 5 stars since they really stepped up and helped my company succeed "big time" during an event I was running at the Speedway. I needed some tires ASAP to drift and basically destroy for "HOT LAPS" in the Lexus RC F and GS F. The OEM tires are very expensive and Shawn helped me find an alternative brand and stay within my budget. His professionalism was second to none. I have been in the auto industry for 20+ years on a corporate level and was extremely impressed with his knowledge and willing to go over and beyond the normal scope of work. Always constant communication from Shawn who also put Jacob on the task of getting the work done. Jacob had around 19 tires to swap and was spot on making sure we where handled at our event. This is service at it's BEST! Thanks guys and Toyota corporate also thanks you! Keep up the good work.... read more

These guys are nothing but professional. I have purchased 20 tires from them in the past year and a half for all my vehicles and they have always been knowledgable, helpful, and have a sense of urgency. Their appointments have always been on time and their timeliness has been accurate every time. They are upfront with all costs and aren't pushy when it comes to up sells. Any available rebate they have been transparent with and very helpful with the reimbursement procedures. They even drove me back to work and then picked me up when my vehicle was done, which is unexpected as they aren't paid commission. I make sure to tip them and I've also bought the entire staff donuts from across the street. These days it's hard to find knowledgable staff with good customer service, and this is exactly what this location has. Please, Please, Please reward these guys with your business and don't be afraid to throw them a little extra because they will absolutely appreciate it. read more

I've come to this DT store for over 30 years for tires. Now about 10 years ago I purchased four new tires, mounted, balanced and installed and then I took off for North Carolina. When I got to my destination I had the local Discount Tire store look at the tires due to some vibration I was feeling. None of the four tires were balanced correctly. They fixed it and all was good. Fast forward to a week ago when I had four new tires mounted and balanced on my current vehicle. More vibration so this time and since I figured a balance issue again, I stopped at the dealership and sure enough, 3 out of the 4 tires were not balanced properly. I paid to have it done properly and I am not longer a customer of Discount Tire. I do not recommend this store. Very disappointed. read more

I cannot recommend the guys here enough. My husband needed new rims and had gotten some new tires from a friend but were a bit bigger (35's instead of 33's). We had a lot of questions on how to make this work and Brian (Eminem with glasses) was incredibly helpful from the first phone call. He not only helped to pick rims that would look good on the truck but recommended a local company who could install the lift and answer technical questions (Backspacing + offset) and when it was clear that I was lost he called them directly to make sure what we were ordering was correct. When the rims arrived (along with the nuts) my husband had gotten off early the same day which is a rare occurrence so he could bring the tires up to be mounted. Brian told us to come on up but forewarned us there would be a bit of a wait. We didn't mind the wait as every single person we've encountered at this location is so friendly and have great senses of humor! Special thanks to Chad and Jason for staying so late to get them mounted and balanced. These guys are the best - go see them! read more

I having been coming here for years for my tires. I will continue to be a customer... The service that I get is awesome. These are some hard working guys and they care about taking care of the customers. I personally make sure that I thank them for what they do. Keep up the good work. I will being you guys soon. read more

AWESOME! Best experience ever buying tires today at Discount Tire. The place was packed and it was about two hours or so before closing time when I came in. I was immediately greeted when I walked in and only had to wait a short time before Russell, an employee, helped me pick out tires. I told him my needs for the tires and my budget. He found me a 90,000 mile tire within my budget and warranty on top of that. Im very thankful and pleased that he took the time to listen to what I needed and what my concerns were with the different tires we had compared even though the store was very busy. I was in and out in about an hour, tires installed,wow. I will be sending my family and friends to see Russell when they need new tires! Thanks for the great customer service. read more

Great experience as well at this Discount Tire store! Had six new Michelins installed on our motorhome and these folks were a delight to deal with. Joe helped us set up the appointment and Nathan facilitated the work once we arrived. They were like a NASCAR pit crew putting a team of technicians on the job and had us out of there in about 90 minutes. I am fussy about who works on my vehicles and do most of my work myself, but I would go back to these folks in a heartbeat. Very careful and respectful with our vehicle. A work was done professionally and without a hitch. Highly recommend! read more

Visited Discount for tires for our 2011 Malibu LTZ. Ordered online, made an appointment for Saturday and was in and out within 45 minutes. We have 5 vehicles and wouldn't consider going anywhere else. Had an absolute horrible experience at the local Belle Tire. read more

On the way to a wedding in Kalamazoo our tire got cut and starting loosing air at a fast rate. I pulled in to the Jackson, Michigan, store, and the service manager, Kris Clow, listened to my story, then went into action. I pulled the car in to a stall and within 20 minutes had a new tire balanced and installed. WOW! Mr. Clow and his crew really bailed us out. For that he deserves a BIG HUGE THANK YOU! read more

By far the BEST Tire Store in Jackson, Michigan hands down. Shawn and Joel and the staff know what Customer Service is all about and when your there they treat you as if they where doing the parents car EVERYBODY gets the greatest level of service you can expect. There is now other place.. Tom T Jackson read more

Went in to get tire repaired do to driving over a nail. Employee told me it could not be fixed and I needed new tires. My brother told me that it could easily be plugged so I went to Budget tire and they quickly fixed it. read more

Brought my truck in for a simple tire rotation it's called a fancy tire rotation because I have both sets complete with rims and tires there one job was to change my tires I waited an hour and 45 minutes with an appointment then they broke myTruck bed cover on a pristine 2004 GMC sierra they broke the metal clamp trying to put my old tires back in my truck bed. Had to go back up there to retrieve my fancy Lugnuts that they forgot to give me brought it to their attention what they did to my cover he basically called me a liar saying that his guys didn't do it. Even though it was the same guy complementing me on how well the truck is been taken care of from the day before . The complete ass hat acted like I was making the story up. You can tell on the clamp where the metal broke has just been broken that it is Brand new metal exposed. It's cool. I'm getting in touch with corporate read more