I needed to put some wheels on my Niece's car. I was kind of confused about what I wanted. Jonathon helped me pick out some wheels and tires that fit and looked factory. The install was fast and exactly what I needed. Cost was where I wanted it to be. I have used Discount Tire for 40 years and have no reason to change. read more

Why make an appointment at 8:30 and my truck is still sitting in parked spot for 39 minutes before they even get to it. This is not right. If I make an effort to get to my appointment they should at least make sure they have a vat open for me to start valance and rotation? Now I will be here until 9:30 or so and I won't be making any money at work because of their delay. It is costing me $120 an hour not working? Why not just show up and not make an appointment is they don't honor it? Truck in bay at 9:05out at 9:20. So why is it such a long wait? No more appointments during week where it cost me money , instead on weekends so its personal time not time away from work ! read more

Exceptional service and they are quick. Thought I needed a new tire on my camper van turned out they said it was a small puncher they fixed it and got me on my way. Anywhere else would have taken advantage and charged me for work that did not do. Thank you Discount Tire for hiring staff with great integrity. read more

My family and I have been customers for over 20 years. Went in to get a valve stem repaired and refused service.... And all focus was on selling me new tires. Stating policy regarding thread. (Nothing to do with a valve stem). Manager Alex was not concerned with keeping a customer. I'm currently at Firestone and they're repairing the tire that I bought from Discount Tire for 21 bucks. I would not recommend this business. They are more concerned with "The Next Sale" vs customer service. Mike. read more

I have been a customer of Discount Tire for many years, and there are so many times that I am pleased with the work provided. This shop in particular is exceptional. I recently had at appointment at a different location, on Arapaho, that was awful. Not only was the wait time unexceptionable (45 minutes, with an appointment), but they failed to see a large bulge in the tire. Many thanks to the good ones out there. Ill always find myself at this location if possible. read more

Cruz was great and helpful! he also laughed at my mom's jokes and it made her day lol. I bought my mom new tires for her little corolla and prices were reasonable. Wait time was also not bad. They checked in on us during the wait. We came in on a saturday morning and it was busy. read more

Went this morning, I was assisted by Tino & Sergio. Their customer service was top notch & I will come again & again to this location. I was out with a new tire within 30 mins. I would make a appt if I came any later than 9am read more

Terrible service. Took over an hour with an appt to fix a flat when only 1 other car was in the bays. Just left my car sitting with no work being done on it for over a 1/2 hour with no communication on what was going on. Apparently everyone went to lunch per the managers explanation. read more

I had a wonderful experience at this location. Scott was great to work with and helped me find tires that fit my budget. They had to order the tires and they came in the next day. Super efficient and easy process. Will continue going to this location. read more

Worst service. Flat tire repair. 3rd person here for tire work. After 5 more customers go ahead of me. Asked the manager how much longer. He said clients with appointments will go first and said that I have a promise time of 11:30. So been here since 9am and now it's 10:40. Big waist of time. Don't get your flat repair done with discount tire unless you have a ton of time to waist. read more

I've been to different locations and this one just lacks management and service. The fact you have to get down and go in to be serviced while the workers just stand there. read more

I purchased my tires online over a week ago. I had an appointment this morning to have them installed. After waiting over half an hour I was told that they don't know what happened, but they no longer have my tires. I was given a choice of either getting similar tires or coming back when they could find tires at another location and have them couriered over. I said I want the tires I paid for. With barely an apology I was told I'll be called to come back when they had the tires. I left very angry. Three hours later they called and said I could come back to have my tires installed. After 45 minutes a technician came and asked me if I wanted my tires aligned. I said, I'm not happy with how today went so I will get it done somewhere else. The tech replied, ok I'll bring your vehicle around. I took my keys and left. I've been a customer for years. Why should I remain one? Terrible service and incompetence. read more

I came in to check my tire leak that's been going on for a while. I finally came in to have it checked. The manager Ivan was nice enough to give me a new tire free of charge. I'm so happy to see a good dead done. Ive been coming here for at least 10 years. read more

Personal Shout Out to - David, Scott, and Melvin - I came in late in the day thinking I was going to have to leave my car there and they immediately jumped into action! Blew my primary tire on highway, then my spare somehow had a nail in it, and it was all a mess.. David and Scott took care of everything and went out of their way to go the extra mile to get me back on the road, as they always do. Took care of my spare, ordered me a new rim, new tire, and got me rolling all that same evening.... Yeah, I am beyond thankful. read more

Discount Tire - Jaguar X-Type - Tires Near Me - Garland, Texas

Fabulous customer service at this location! Scott and Diane went above and beyond when I came in with a tire issue. I am a longtime discount tire customer and will continue to be because of the service I received at this location. read more

This location is probably the best in DFW. They are consistent with fast service, friendly staff and dependable products. I use this location for everything for flats, tire rotation and new tires. In fact I've been to this location with concerns about tire quality. They explained tread depth and life and did not use the opportunity to sell me new tires. read more

Marcelino and the entire discount tire shop technician staff went above and beyond for my new custom 4 wheel purchase and installation. I personally witnessed each technician handle my wheels and car with care. I have always appreciated discount tire's customer service, ability to deliver the best product. I will definitely be back for future business! Thanks! read more

Discount Tire - Hot Rod Custom Staggered 20" - Tires Near Me - Garland, Texas

I came for help on a tire whose pressure kept going down - was there a leak? They checked and it was a no. No charge. Meanwhile their lobby is gorgeous and super clean. Staff seemed happy to be there. Positive experience at a place while getting my tire issues addressed - rare. read more

Discount Tire - Signature sign from road - Tires Near Me - Garland, Texas

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I've been going to discount tire ever since They moved the metroplex, I usually to go to the One on northwest highway or Lemmon Avenue they are so quick and so nice and seem like they care. This location they act like they're on their last leg and could care less and move at a snails pace, so buyer beware. I will say the young man was kind enough to put the tire back where it came from which was very nice. I had an appointment I had to wait about 30 minutes they just don't seem to have the urgency that other discount tires do so just be prepared if you've been to other ones. But Discount tire is the best in the country and if you don't get the warranty on your tires your crazy! That tire warranty is the best money you'll ever spend. I read more

I normally don't write reviews, but the service we received today just awesome customer service. We walk in needing a new tire, in a hurry to go and pick up my husband medicine in Bonham, Tx Before the VA hospital close down at 4:30 pm .Everyone here at the 1500 Eastgate Dr. Garland Tx nice and polite and willing to help you from A-Z... We were in and out in less than 30 min. This is the place I will be returning to when I need tires or anything else. Thanks!!! The Walker's read more

The Great (and smart) thing about discount tire is that they provide free air fill ups. The reason for this particular trip. But also, they will fix minor flats free of charge. Good business practices because that what brought me in initially only to be a repeat customer over and over again. read more

Discount Tire - Air check for the tesla - Tires Near Me - Garland, Texas

Hello, my appointment was made on 07/09/2021 to replace all (4) tire sensors on my car, when I arrived I was greeted by one of the team advisory's and he took my keys and proceeded to check the mileage and tire life as they normally do before the tire sale pitch After waiting for them to get started on changing the sensors the sales guy tells me he is not going to shoot me a bunch a crap about the sensors but they did not have the one's that would work with my car and they had an order issue and as soon as gets them in said he would call me. Still waiting the guy never called so I called them never received a return call or anything. I have bought many tires from this shop but this is just unacceptable just bad for business. read more

I've always had top notch experiences with Discount Tire and this was no exception. Chase went above and beyond - he knew all the details of the different tire options and even gave me a manufacturer rebate that wouldn't be available for another 2 weeks. Discount Tire has always been the only tire place I go to, but this location has become my go to Dallas location. read more

I've got to say, I've patronized the Discount Tire in Garland for several years. Generally, I've found this location to have courteous employees and they normally do the work expected while meeting expectations for good service. I've found Discount's prices to be slightly higher than competitors, but a significant benefit of Discount to me is that they'll repair your flat for no charge if you're a customer. Or so I had come to believe. On my last two trips to Discount (a few months apart), I was less than thrilled. In both trips, I was told - regarding different tires - that a previous patch (applied at the dealership) was "not done correctly" and they could not patch the tire. Sounded like a policy designed to sell more tires to me, so I took the tire in question to the dealership where I bought the car, and they applied a patch no problem and it's been fine. Fast forward to my last visit, yesterday. I get the exact same story (that a previously applied patch wasn't done correctly) and they won't patch my tire. They then straight up told me there were two existing patches on the tire I needed work on, and one of them wasn't done to their standards. This was plausible to me since I knew I had one tire with two patches (but it would have been bad luck since only 1 of my 4 tires actually had two patches). I responded to their refusal to repair my flat with the same strategy I used the last time they gave me that line, and I took the tire in question to the dealer today. And I learned at the dealer that in fact there was only ONE patch on the tire that yesterday Discount Tire told me had two patches. That's a straight up lie, and I don't appreciate that kind of misrepresentation being used just to encourage me to buy a tire. I don't know if Discount Tire is officially encouraging employees to push more tire sales by lying to customers, or perhaps it's the by-product of some sales-based incentives employees work under - but that is my recent experience at my local Discount Tire. And that's a fact. read more

Edwin literally saved lives today, ensured my travels would be safe until I could replace the tires and treated me and the other customers with ultimate respect! Thank you Edwin! read more

March 2020 I Went in to get a tire rotation. They claimed the Front tires were too low for them to be able to rotate. 2/32 per the tech. (The rear was 5/32) I get it and understand completely as its a safety restriction. These tires have a 60,000-mile warranty. Currently, I'm at around 25,000 miles. To perform the warranty I would have to pay more than 180.00 plus the costs of a new warranty for each tire. About 20 each tire. now I'm around 220-ish. Upon asking why the warranty didn't cover the cost of the tire the only response I have received was "yeah they shouldn't have sold you these tires. They're not that great and always wear out early..... at that point I said ok and left. I felt like something wasn't quite right. the next morning I went to Firestone at Garland and Easton for a second opinion. turns out all four of my tires grew overnight? When Steven at firestone told me this I didn't believe him. I always have taken my cars to Discount as the warranty has been really good for me in the past. Steven allowed me in the shop and put a gauge on each tire while I watched I was shocked to see that my front was 6/32 on the left and 5/32 on the right. the rears were at 7/32 each. How did Discount get it so wrong? I left feeling uneasy about the whole situation. Did Discount have a new person that didn't know what he was doing? Did Discount Have someone who was working off commission and just really needed to sell me tires? I paid firestone to rotate my tires even though I have a free rotation at Discount tire. In hindsight, I probably could have visited a different Discount tire and had a free rotation. It's August 19th, 2020. I'm still on the same set of tires from March that was supposed to be replaced. I hope it was Jut poor communication From Discount Tire. read more

Discount Tire - Discount tire team working on customers car - Tires Near Me - Garland, Texas

Got a 2 inch nail stuck in my Tesla's tire. Made an appointment and was in and out in less than 30 min. They have the jack pucks and know how to jack the vehicle properly which not every tire place know how to do. read more

Ordered tires over the weekend, installed Monday, which was fast considering the vehicle and tires I have. Great staff, very friendly and knowledgeable. read more

I have used this Discount Tire for years. They treat you like you and your problem is the only thing going on in the store. Very busy, but very quick! Top of the game here, in customer service, in tires, in getting the job done with a smile ! In my world this is the only place to go when your car needs tires. Dont forget road hazard! It pays for its self! read more

Rigo answered the phone and approached me guest upon arrival. He was being friendly, knowledgeable, and patient. Eduardo assisted with my tire fix. He explained to me the process from start to finish in detail. Because of them both I plan to return and bring more business to this specific location. read more

Thanks to Jeremy he fixed all my tires after the tornado and help me with one that was Irreplaceable so I could at least be safe drive I ended up with a busted out window and all flat tires after the tornado I was going through a hard enough time because there was already a gas leak in my house that I couldn't afford to fix and still can but I will recommend this location to me because he helped me out of the kindness of read more

This store has went through three managers in six months and it shows. Came to have a flat repaired and it took 1 hour. There were only three people in front of me and five employees. J read more

I picked out my tires and made an appointment. When I walked in at quarter to 4 for my 4 o'clock appointment I almost turned and walked out. The place (Inwood Road location) was insanely busy. I thought this is BS. I'll never get my tires today, but I waited in a long line for about 20 minutes. I thought I'd at least make another appointment and ask if there was a better time to come back. To my surprise I was literally driving away at 5 pm on my new tires! I was extremely impressed as I watched the employees working and dealing with customers. The gentleman that took care of me, Francisco H., was very nice and efficient. He even saved my water bottle I left by his computer. I would highly recommend Discount Tire on Inwood. read more

Came in 15 minutes before close for a patch on my tire. The kindest staff took care of my car and got me back on the road. And my patch was free, which is crazy pants! I will definitely be back when I need to get a new tire. They also didn't talk down to me because I am a female, which is the best part of all. read more

Always friendly to me. Clean place. Good warranty on the tires. Like having the ability to go anywhere in the United States and have the extended warranty to cover us. Big thank you to Discount Tires from this customer. read more

If I could give negative stars on this review, I definitely would. I went into this specific discount tire maybe a month ago because I had a problem with leaking air out of one of my tires. I wasn't sure really what was wrong with my tire, but I figured they would be able to fix it. WRONG! They had me wait well over an hour just to tell me that my tire was not repairable. When I asked the guy why...this is what he says, "Oh the existing patch on your tire was not done correctly, so we can't fix your tire" I asked again, why can't you fix that? Again, this idiot told me that the patch on my tire was not done well. What a stupid answer! He then told me I had to buy a new tire which would have cost me $115+...I said NOPE, I'm going to check with my tire warranty first. I got back to work that night and had my coworker look at it. To my surprise, there was a huge nail poking through my tire that these dumb fucks didn't want to fix. They had marked my tire with yellow indicating there was a nail there. So why didn't they just patch it up? I don't freakin know! You tell me?! I was damn willing to pay for them to do that. Needless to say, I'm never ever going back here, and definitely DO NOT recommend this place. I ended up going to a small tire shop that was able to patch my tire, and had no problems since. read more

Had a really good experience. Fast service knowledgeable and got me a good deal. Super chill vibe I like it!!

These guys are always professional. I thought I needed a new tire, but the problem was fixed for free. The free coffee and water is appreciated, but not more than the excellent customer service. You guys have your stuff together. Thank You! read more

I used to go to the Mesquite store, but the employee was trying to take advantage and try and tell me I needed new tires when I had just purchased them months before. So I tried going to the Garland location and the previous manager or person in charge was so helpful but this last visit was not what I was expecting. I purchased a warranty with my tires and I had a flat the gentlemen were so nice and helpful was able to get a patch and order a new tire because I paid for insurance. Well once my husband arrived in my car, he was told that he didn't need a tire (after we had already ordered the tire and fixed the flat). That he should wait it out because the patch should fix the problem. Why would I wait for the damage out, so you don't have to cover that tire once it's popped and no longer under the warranty? Very upset he was also told he needed to pay again for warranty for this new tire. I'm not sure if I will be returning, I will probably take my business to a local tire shop since I trusted Discount Tire but I no longer do. read more

Super polite staff and fast service. I needed a tire mount and balance, and they were able to accommodate me immediately on Good Friday (vs an hr+ wait at the NW HWY location). Clean facility, as usual, with a relatively large waiting room. There's a couple restaurants within walking distance if you so happen to be stranded for a while waiting for your car. read more