I went in around 12 on a Saturday to find an incredible packed store which was anticipated. A lot of places that have this many people waiting you'd usually experience frustration or irritability however the staff at Discount were amazing. On task, friendly and polite and treating each customer with importance. Matthew was who helped me personally with my vehicle. I needed a new tire due to a tear and a repair in another. He got me on the schedule quickly. Super friendly, very professional and made me feel I was in good hands. A customer walked in and he knew their car without checking which I thought was impressive considering how busy it was. They got my car finished before the time they advised me and when Matthew saw me leaving he checked in that I was happy with everything from today. What can typically be a mundane way to spend a weekend day, the discount tires team. I would definitely recommend getting 'The Certificate' as a new tire cost me $12.99 and that covers me for another new tire incase I get a tear in this one. read more

We actually called this store by mistake, and sooo glad we did! We had purchased a tire warranty thru Discount Tire for our new Tesla, and the factory tires had worn down after only 30K miles. This is typically a manufacturer warranty issue. but Manny at this location gave us a generous credit for the worn tread toward new tires. This store was a bit out of our way, so we called our regular Discount Tire store to see if they could match it, but they wouldn't even consider it. Manny saved us several hundred dollars towards the high end tires we wanted and got our business for helping us out. Additionally, we were in and out of there with 4 new tires in about 40 minutes. Thank you Manny and the team at this location for making this a great experience! read more

I have been to this location 3 different times in the last couple weeks, and let me tell you, this has been some of the best customer service I have received in the area. Every single time I have come in here, the staff is friendly, and they have the fastest wait times I have ever experienced. Tire rotations are free, and balancing is just a small charge. Worth it! Today, Luis S. took care of me. He is an awesome dude, and delivered excellent customer service. I would absolutely come here any time I need tire assistance. Thanks guys! read more

Discount Tire - Tires Near Me - Austin, Texas

I've always had great customer satisfaction at Discount Tire locations throughout the state of Texas. One feels genuinely welcomed when entering. I had a rather delicate situation today and Noah was quite efficient and professional in handling it. Without hesitation, I would highly recommend, especially this location, if Noah is in charge. read more

These guys are great. I brought my car in because it kept throwing a code for low tire pressure. I kept filling it up and it kept going back down. I was sure that there was a need for a patch the folks at discount tire checked my tire and let me know nothing was wrong. They even checked it again when I came back to pick it up. Everything's been fine sincewhen I do need new tires or help again I will definitely come back to this location. read more

They opened ten minutes early when 2 of us were waiting at the door which got me in and out very quickly! friendly staff!!

Courteous, professional and easy to work with! I especially want to give a shout out to the Assistant Manager, Luis. When I brought my car in to patch a flat, he was thorough in his communication without being high-pressure. Before any work was complete, he made sure I understood all options and talked me through each one. The work was done in a reasonable amount of time for a busy day, and I couldn't be happier with their service. read more

I was in a bind this morning as I had come to discover I picked up a bolt. These guys truly know how to do this thing called customer service; I was astounded at how friendly everyone was! There is plenty of parking which is so nice, usually any kind of automotive shop doesn't offer this. As soon as I walked in I was promptly greeted & we went straight to my car. I explained what happened & they assured me they could handle it no problem. After providing some information I was given a receipt (free patch) & a timeframe. The waiting area is very nice with plenty of seats, there are also a few picnic tables out front. They communicated throughout the process & also give text updates. I was in & out within 30 minutes! Everyone was so kind here, I would definitely recommend this shop to anyone that has tire needs. read more

The customer service at Discount Tire is like no other. I had to change all four of my tires ASAP because I had a work trip. They were ordered, came in the morning, I got a phone call from Paul that they are ready and I was literally in and out in 25 minutes. read more

Travis was great to work with! I walked in thinking I needed 2 new tires, but left with a patched tire. No need for new tires! They were REALLY busy due to N I-35 shutdown, but they were so efficient! I've used them before, but today they shined in what seemed like a stressful day. read more

i brought my car in on Saturday may 9th, told them my wheel was making a loud clacking noise and I asked for them to please inspect the wheel and refused to bring it in because "it sounded like a mechanical issue". shortly after my wheel broke off my car. this could've been avoided if they inspected the wheel like I begged instead of refusing service read more

Fast friendly service. Tire was low so stopped in to get it checked. Only needed some air.

Very gracious and explained the whole process. They took us in right before they closed and got us out quickly with our tire repaired! And it was free!! read more

I brought in a flat tire which was punctured by a small screw in the middle of the tread. They told me the tire was no good due to driving on it flat, and that I'd have to replace it. In fact I only drove on it about 10 feet out of my driveway and then back! This sounded suspect to me, and not wanting to spend nearly $300 on a new tire (my car is pretty new) I decided to take it to the nearest Walmart Tire center. They repaired it for $15 and assured me there was no issue with the integrity of the tire. read more

This tire shop is top notch. I rolled in a Kubota tractor tire and they ordered a new pair for quite a bit less than the dealer (who wouldn't install them but were also honest about my options). While I was there the Nelms crew rotated my truck's tires for free, although I paid a bit extra to have them balanced. Everyone was honest and respectful and didn't even talk much trash about my crusty old tractor tires. Real talk though, if just one or two of your tires are on their wires and you're on a budget go to a used tire shop. Discount Tire will always recommend the proper service (or replacement), and it's not always cheap. Replacing all four with new tires is the best option, but it's not an option for everyone at every moment (if your vehicle is AWD just put it on credit, sorry but mismatched tires with all wheel drive will only lead to way more expensive drivetrain repairs). I hung out in the shop for a minute and eavesdropped quite a bit, they were just calling things as they saw them without trying to upsell. Good folks! read more

Discount Tire - Tires Near Me - Austin, Texas

I love Discount Tire. The wait can be long at times only because of their excellent customer service. Friendly, helpful and honest employees. Plus, on the other side Nelms dr. is Austin Ferrari, and if you're lucky you might get a glimpse of a Ferrari or two. Their tire warranty is well worth the money. read more

Service was way faster than I'd anticipated, everyone there is friendly and helpful, and my wife and I were in and out with no issues. Definitely gonna be our go-to spot for future tire needs. Got new tires and wheels cheaper than prices we'd found elsewhere. read more

I recently posted a review about an experience i had at discount tire on nelms drive. I am now updating that review. I must say my most recent experience has completely changed my mind about the customer service at this particular location. Providing outstanding customer service is very important to Discount Tire! And the manager Chad, takes providing outstanding customer service seriously. He personally made sure that ALL of concerns were addressed and resolved! I definitely want to recognize Chad for his quick response and actions. He stayed in constant contact with me until everything was resolved. I greatly appreciate everything he did for me. And I would also like to recognize Dylan. An employee that took care of things in Chad's absence or while Chad was assisting other customers. I am grateful for everything these 2 gentlemen did for me! read more

Discount Tire - My old spare still underneath my truck. Why would I want to keep the old spare? Why would I want to use my old spare? - Tires Near Me - Austin, Texas

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had the best experience bringing a flat tire here! the staff is so kind. They were able to change my flat and they even put air in all my tires for free! read more

Local tire shop turns corporate up charging money grab. I recently moved and this became the closest tire repair place to my home. The first time I went there I was told I needed two tires when only one had a slow leak. (Of course both times the tire could not be patched or mended something they don't seem to even do there any more.) Without him even looking at them I was told I needed new windshield wipers (apparently their newest money grab). Luckily my guy was green and when my answer was "no, mine work just fine" he dropped the issue. I noticed the con artist in training was ringing up a second tire without my permission and I put a stop to it when, while he told me it would only be marginally more, I could plainly see on the screen it would literally be twice as expensive. When I finally threatened to leave the head rip off guy/manager came to tell me he could magically cut the price of the second (unnecessary in the first place) tire in half. Fine, whatever, I just needed one tire but this is a local place I used to respect so if they need to move tires so be it (at the time I would rather give them my money than some southern Cali guy who raised my rent). Cut to my second visit. I made the mistake of being honest and telling them the tire which now had a slow leak was not one of the two they had just sold me. BIG MISTAKE, and sadly for me this time "manager up charge" was the one that checked the tire out. He proceeded to inform me that "the nuts on my tire would need to be replaced" as mine were "bloated and had expanded to a size so big their tools would not fit them." That's a new one, but whatever, it's the last time I'll ever go to this location dispute it being in walking distance. ("You can't put a price on an honest mechanic." - Jerry Seinfeld) I offered to take the nuts off with the tire iron in my trunk and was told "getting them off was only half the battle," getting them back on would somehow be an impossibility. Thus this tire would wind up costing me one and a half times what the first slow leak tire cost - negating the first visit's "discount". (And they magically were able to remove my tire's nuts with their supposedly tiny tools I can only imagine match the ones in their pants) They were busy and they over estimate how long it takes to change a tire so they get shining reviews from naive white people that don't see any of the scams they newly have going on. I'm too old to fall for that lame attempt at good customer service (under estimate to give the appearance of over performing). I live in a city full of Airbnb-ers, time is no longer the commodity it once was here (Austinites now value breaks of not dealing with Californians over handling their online app complaints). This was when I realized the biggest scam they have going; it's the floor set up. Every chair faces the cash register (or is at least in ears reach of it). So they walk you over to a cardboard chart and tell you how hard it'll be for them to sleep tonight if they let you drive off with your tire tread in the yellow... how cheap their prices are... how great their new windshield wipers are... and then the customers waiting and facing you put the same pressure on you that you feel in the convenience store line; if you turn down their wipers or new nuts you're made to feel like you can't afford them/have no nuts yourself. So unless you feel like being overcharged, sold things you don't need, emasculated, and pressured into unnecessary purchases I would avoid this place like dirty 6th street once you turn 21. (They didn't even give me a valve cover for one of my new tires ) read more

Discount Tire takes of all my tire needs. My favorite thing is the free aircheck, anytime I need air I go buy and have them check out my tires and air me up. Its so coinvent fast and you never even have to get out of your car. This particular location seems to have somehow hired the nicest employees you could ever hope to get. Thanks for everything you do discount tire! read more

Always primo service at almost every Discount Tire I ever go to and this location is no different. They are always busy, so making appointments for anything will help get you in and out faster. I've taken both of my vehicles here and gotten good service every time. I even brought the vehicle with tires from the dealership for a flat. Dealership warranty was over and wanted $30 to patch it up. I declined and made an appointment for the next day at this location and they took care of my tire for free in about an hour or so. Best company to use for any tire needs. read more

I would not recommend this place for the following reasons: 1. Did not receive a call or text when my truck was ready. I had to call to confirm it was ready to be picked up. 2. My truck windows were left down for an undetermined amount of time, thankfully there was no rain that day and it wasn't stolen. 3. The day after the installation, my steering wheel began shaking at 60 MPH indicating that a wheel is out of balance. This service "should" have been included when the new tires were put on however it was not done. 4. I went to a different location to correct the issue and they advised that none of the wheels were balanced and that they would be in contact with this location to discuss the issue. They are understaffed, the world is understaffed right now, so I understand but not doing the job correctly is something else. read more

My man Sergio took care of my Jeep today. Great prices and friendly staff. The service was quick and personable. Highly recommend!!! But can't stop talking about Sergio he was fantastic!!!! read more

The customer service was quick and friendly. As soon as I stepped out of my car, there was an associate already walking over to me. He told me that he could get new tires on my car pretty quickly since there was no wait time, and his words were true. I was out in less than an hour with four new tires. Service was immaculate. However, there is one very big problem. The information screen that faces the customer line is a HUGE safety concern. Displaying a customer's personal information to the public, (including phone numbers and addresses), is a ridiculous thing to do. I've heard so many complaints over this, and all they say is "The company wanted this way". Do better corporate. Add in the fact that associates sometimes leave their stations, the customer's info is left unattended on the screen for minutes at a time read more

These guys are selling new tires and can't do alignment. I wouldn't buy a new set of tires without making sure you do an alignment. These guys can't offer that so I would look elsewhere. read more

My experience was so bazaar it's hard to put into words. Needed my tire plugged because it had a screw in it. They're close to where I live so I ran over and dropped off my truck. They said they'd text me in two hours. 3 hours later I call them and they told me they couldn't plug the tire. They took it off and put my spare tire on. I come to get my truck and it's parked across the street from their lot. They give me my keys and tell me my tire is in the back of the truck. I return to my truck and look at my tire which still has the screw in it. Hubcap is missing. I return to them and they dig it out of their garage and hand it to me. Had my tire plugged somewhere else and it's fine. Discount Tire sucks. Don't go to these people. Terrible customer service. Didn't communicate at all with me on what was wrong. I would have bought a tire from them if they had offered. Very strange. read more

Chad B does it again! I got a nail in my tire on Sunday and bummed about DT being closed! But I called on Monday to schedule an appointment and was in and out in 30 minutes!! 30 minutes y'all! They were able to repair my tire and were super nice and friendly! I really appreciate the fact that Discount Tire helps people out with these patches and doesn't charge. I buy all my work vehicle and personal tires from them because of this awesome customer service! They never disappoint! Thank you Chad and his crew! read more

came in to get my truck serviced due to a nail in my tire when I received my truck back I received it with all the tools they used to lower my spare out left in my front seat and out from under my back seat as well kind of ridiculous and very unprofessional and will not be returning to this location again. read more

Discount Tire - Tires Near Me - Austin, Texas

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How often does someone feel so moved to immediately post a review for anything unless it's awful?!?? I just left this discount tire and it was one of the easiest, smoothest, most customer friendly experience I've ever had with car maintenance. Granted I called prior and discussed the best tire options for my car. I also had an appt that I showed up to approx 10 min early. The car was completely done in about 40 min. No joke as i waited I literally heard the service people doing the work on the floor laughing and having a good time getting things done. I wish every customer experience was this painful and positive. Ps if you have to bring your doggo bc they hand out free pets. read more

Discount Tire - Tires Near Me - Austin, Texas

Bill deserves recognition and a bonus. I cannot remember the last time I had met a manager that was as accommodating and understanding as he was. He went above and beyond what the other discount tires I had called for my problem did and that should not go unnoticed. Thank you again, Bill. read more

I waited 2 hours for them to do my tires and they were late and now I'm late to work and I paid $400 for the tires so it's pretty messed up they put me in this situation read more

Amazing & quick service done on my jeep today by Jeremy. They called me to inform me of an issue with my current lug nuts and explained how it was a safety issue they were worried about. I passed on their recommendation to upgrade them, but was pleasantly surprised when I picked it up to find out they went ahead and took care of the issue for me, because my safety was #1. Super nice team, I recommend them for fast & efficient service. read more

I had a nail in my tire and I was in and out of here in less than an hour. The customer waiting area was clean and the staff was friendly and knowledgeable. I also had them put air/check air in my tires as well just in case. Can never be too sure with this Texas heat and the expansion and contraction of the tires on the road. Tricky to get to with the frontage construction, but worth it for the service! read more

Discount Tire - Fairly clean area - Tires Near Me - Austin, Texas

This discount tire experience was the best I ever had. I was greeted by Kevin who was an incredibly helpful friendly and fast profesional. He came out and greeted me, with a smile, found a quick solution and had me rung up and back on the road about 35mins after I pulled in. Two new tires & new lug nuts. The ONLY reason I gave 4 stars is because they increased their price on the road hazard coverage from 18$ to like 33 per tire. Ouch. No thanks. Give Kevin a raise ASAP read more

Good service but painfully slow. They have a help wanted sign out. Maybe just understaffed. read more

Seth has been so patient with my not very typical request. A long story too time consuming to share. But I bought four new tires for my child's new-to-them car and the very next day one was flat. Not Discount's fault. Turns out we had a bad rim. But Seth took great care and was very concerned and helpful getting us back on the road safely with a new tire and two new rims! (The second rim is part of the long story). Seth was as patient as they come and I was able to make the best of a bad situation with his kindness and expertise! read more

These guys rock! Just make sure you make an appointment in advance if at all possible- and they will "get you taken care of". Really appreciate the speedy yet thorough work. read more

I walked in and was never greeted or acknowledged. I watched 3 other customers receive service and was still in invisible to the salespeople. They might provide a good service to others but provided none for me. Guess it's back to anyone else. read more

I purchased four new tires today. The service was quick about 30 minutes and all the staff were so friendly and professional. Never felt like they were trying to sell me expensive ones. I highly recommend this location. read more