We came into Discount Tile to get tile for our fireplace and fireplace hearth. The store was incredibly busy, with salespeople running all over the place. We managed to snag someone to ask them about the tile we had picked out and were given the prices for each. Once we got to the front, however, we were told that one of the tiles we had picked was actually different and more expensive than the one that was originally quoted. They grabbed the other tile from the warehouse, which was (admittedly) pretty similar, but definitely a different tone and slightly different pattern than we wanted. The other tile we had picked out was a herringbone mosaic tile. Since we were planning to do the job ourselves, we wanted to know how easy it was to cut this tile with the wet saw we purchased for the job. We were told not to worry about it / that it would be no problem. Our initial attempt to cut the tile with the wet saw ended up ruining the tile as the adhesive on the back was ruined by the water. We called Discount Tile to understand what we did wrong, and were told that someone would call us back within the hour. 3 hours later, they were closed and no one had returned our call. We called Home Depot to get some advice on cutting the tile, and were told to try taping the entire tile down except for the place we were cutting. We tried that and pretty much ruined another sheet, as the cut was not clean and pieces chipped off of the edge. At this point we decided to hire a contractor (obviously not planned for in the budget) to do the job. As I reached out to different contractors, I got the same universal response: "Oh the dreaded herringbone mosaic tile!". So there is apparently a reputation with that tile that would have been nice to know about before my wife got her heart set on it. Our contractor was able to complete the job with his tools and it looks great now. I'm still very unhappy with the whole process, but am upping the rating to two stars, since Blake did take the time to get 2 replacement tiles for us to finish the job. Would have been nice to have the cost of the contractor subsidized (since we felt misled) but was told that wasn't an option. I am not likely to buy tile here again, as Home Depot's tile sells for about half the price, and Lowes will even cut the tile for you if you buy it there. read more

I love working with everyone there Great products. Great Service My orders are not usually that large , but I am treated like a VIP read more

Worst costumer experience - unprofessional, rude and offensive. I ordered tiles for our new fireplace last week together with my husband. The woman helping us said the tiles will arrive next Wednesday within a week (since they are coming California and the shipment is only on Wednesdays). I called the following week on Wednesday morning and talked to the same woman who took our order, asking if the shipment has arrived. She replied that they still haven't heard from the delivery truck and that they'll call me once the order arrives. At 4:00 pm (6 hours later) I still haven't heard back. I called agin to inquire if I can pick up my order. This time I spoke to a different woman (identified herself as Midge), I give her my husband surname and at first she told me she can't find the order. Then after I insisted and told her the name of the sales person who took the order she asked her and was able to trace it. After that she told me the order hasn't arrived yet. When I told her that I was told it will arrive to today and spoke to her colleague in the morning, she started explaining to me in a rude and patronizing, aggressive manner that since I placed the order too late, the shipment won't come in until next Wednesday. I continued to insist the it should arrive today like I was promised and that's its not the information I received in the morning. Then she after repeating herself over and over she said that she'd try to find out and will return my call. She thought she hung up and heard her complaining to her colleagues that as soon as heard my accent she know that I didn't understand and that problem with people with accents that they need to be explained again again and that there were silences during our conversation that couldn't be to bad reception but indicted that I didn't understand her. While she saying racist and offensive things about a costumer behind his back I heard her male voice asking about some unidentified shipment in the store that might be mine. Then she hung up. I called again and asked to speak to the manager. At first she refused and said that there is no need since they found my shipment when I insisted (maybe she didn't understand my "accent") she transferred me to a men (she called Dan) who falsely identified himself as the manager (which I later learned was a lie) I told him that I was really upset that they have't called me even though the shipment arrived causing a days delay and that I deeply disappointed and agitated by the fact that his worker is rude and offensive and should have invested time finding for my order instead of expelling to me the that I was the one who misunderstood, then pointed out the racist offensive things which I happened to hear. While he did apologies for not finding my order he bluntly denied that she spoke about my accent, again saying I misunderstand and she was explaining to him I didn't understand her because she her - "accent (?!). Then he claimed that there's was a bad connection, maybe I didn't hear her correctly (the reception was fine, so now on-top of having an accent my hearing is impaired) and that it my word against hers and that he doesn't know who to believe, although I know he was standing right next to her. I'm deeply shocked by this whole experience. My order was misplaced and not delivered on time, complete lack of accountability and poor offensive costumer service (blaming a paying costumer and being racist is probably not the best thing for your business.). I will not return to this store for our planned remodeling and will not recommend it to anyone I know. read more

If you need tile, this is the store to go to. They have great service, employees are easy to work with, personable and give great advise. We were remodeling our condo, and needed assistance with some tricky design elements, (both owners on different days) took the time to look at my cell photos, and review my concerns, while being patient with my explanations without feeling rushed. Our condo is finished and it looks beautiful. Their knowledge of their products, material and design couldn't be better. read more

We first went to Discount Tile while we were planning to remodel our master bath. We had looked all over for the right tiles (and wasted a lot of time going into various stores) but when we brought a sample of our granite countertop in there, along with a sample of the wood for our cabinets, they were able to provide awesome color and surface choices for the shower tile, niche, floor and backsplash. We mainly dealt with Blake which was good because his suggestions were not as conservative and as "safe" and as "beige" as what we would have chosen on our own. We had a wonderful experience dealing with them. Everyone who works there is really nice, and we got to know all of their names little by little. We finally finished our bathroom remodel, and it looks AMAZING, thanks in large part to Discount Tile. We would recommend them to anyone without reservation. read more

Great experience! Fantastic options, excellent prices, amazing service and I even got help with some of the design choices I was struggling with. I am very happy with the beautiful tile I am getting and the process was easy and fun. Please support this local, family business. They are a tremendous asset to the area. I recommend them highly! read more

Don't bother going anywhere else. DTO has more choice, better pricing and customer service than you will find....ANYWHERE. Just do yourself a favor and head to DTO first. Seriously unbeatable prices. They said at first they probably couldn't beat big box prices BUT THEY DID. Staff full of great ideas, planning tips and patient as the day is long. Now go enjoy the great shop and prices! read more

As a professional installer and craftsman I always recommend discount tile as my first choice for tile. The staff is friendly and helpful. I have worked with jordon on many projects and her knack for colors and textures is amazing. -Eliasen Construction LLC read more

Price point is pretty high but you get what you pay for. I recently ordered tiles and was told it would be ready in a week, as I was on a time crunch with my contractor. DTO had a minor miscommunication and misplaced my order but Laird, one of the owners personally stepped right in and made sure I got my tiles timely. I would definitely recommend this shop to anyone and would buy from here again. read more

Great selection of glass and mosaics at excellent prices. Pleasant showroom and friendly staff. Thanks for your help, Laird!

Can't say enough good things about Discount Tile Outlet in Bellevue. Great customer service, very knowledgeable staff, awesome selection and reasonable prices. Quick turnaround on orders and personal attention to customers. It seems to be a family run business that is operating on a larger scale with a small staff of friendly experts. who also helped us with design decisions. I will definitely use them for the next remodeling project. We have had our share of bad experiences with professionals in this business, and it was a welcome relief to work with these guys. Thanks for being so awesome! read more

Every day I am thankful for the design ideas and materials I received from Discount Tile Outlet, when I go into our newly-created second bathroom. The recycled tile in the shower surround needed a finished edge. Mindy Sheldrew knew right what to do. Her first suggestion solved the problem--in a way I never would have thought of myself. I live way across town from Discount Tile Outlet and was there only because they were one of the few places (maybe the only place) open on a holiday weekend. I won't hesitate to go back that far again. read more

Our contractor sent us to Discount Tile and it has been among the best decisions we made. We worked with Dan on tile for a kitchen and 2 baths and he had been knowledgeable, pleasant, prompt a great designer, humorous and in our corner every step of the way. Prices are excellent & what you get in terms of (free) guidance & customer service is immeasurable. This place will transport you to the old days when your vendors knew you and cared about you and your project. Thanks! read more

This has become my only resource for tile. We needed wood flooring and tile for a large Master BR and Bath addition. They have a great selection with the best prices I've found. Staff is friendly and knowledgeable offering great mix-and-match color and style combinations. I highly recommend. Karen W read more

It doesn't get any better than DTO and Laird and his team! We had a relatively small project (i.e. a downstairs Kids bathroom) and wanted it simple, clean, slightly upscale and in our budget. We received input from the whole family and staff and landed on a white Italian product that was perfect for the project we were doing. We were on a tight time-line as our goal was to finish the project while the kids were at school/college and the product had to be ordered and shipped etc. and the project completed by Christmas break. Laird, Blake, Mindy and the team went to work and the tile arrived in time to get r dun :-) with time to spare. We appreciated all the extra time and they spent with us and it was actually a fun process to boot. Thanks MUCH! and Great work TEAM DTO...we will be back to do our wet-bar project and out Mater Bathroom! Michael and Cheryl read more

These testimonials don't lie. I was helping a friend tile his bathtub and after going to another tile place in Kirkland, where we got no answers and only left with more questions, we hit up DTO. First off, when three of the family members are working there on a Saturday morning and the toys they keep for kids to play with in the lobby are their sons old toys, you're off to a good start. We forgot the measurements when we left the house but that was no problem, Laïrd knew exactly the generic size we needed to cover. Picked out some tile, and he found us some new accent they were hiding upstairs that was the shit! Basically we didn't have to do any of the brainy stuff leading up to the work because he knew exactly how much tile we'd need to do the job the way my friend wanted. The while process was really easy and I'd recommend Discount Tile to anybody, especially if you've already gone somewhere and still have unanswered questions. read more

After searching the Seattle Design area tile stores for the perfect tile, I decided to shop Bellevue tile stores on a Sunday. Discount Tile outlet was not only open Sunday, but they offered great service (design input and advice) and great prices. Now that I have completed my kitchen and laundry room remodel, I'll be back for bathroom tile! Great service that exceeded my expectations! read more

I had been looking for just the right tile to re-do my laundry room, and the hallway coming into the house from the garage. I visited all the 'big box' stores and was frankly underwhelmed with their choices. A friend, who was shopping with me, called a contractor friend who recommended that we try Discount Tile Outlet. I am so impressed, not only with their variety and quality of their selections, but with how nice, accomidating and customer services oriented they are. From now on, Discount Tile Outlet will be my first stop! read more

Great selection, amazing staff, great customer service, I felt like I was a part of their family! They let you take samples home to try them out in your house. We had a wonderful experience and will recommend them to everyone! read more

I'm extremely impressed by Dan's knowledge, patience, most importantly his passion for what he does. Lots of talking, walking, searching, noodling, which is time consuming and patience testing. This is a very busy store, especially on weekends, yet, Dan took his time finding/matching the tiles my designer recommended and giving his suggestions, This kind of customer service is rare to find in a busy store, big or small. read more

This is a family run business and the people are pros. This is not a "discount tile store". It is a reasonably priced tile showroom that has some of the best tile I have ever seen and a truly amazing design team. You pay for the tile but you get exceptional design consultation for free. The tile is well-priced but I would still work with them if the tile was unreasonably priced. They are true design artists - especially Blake. They have essentially provided the interior design plans for most rooms in my home, which is now beautiful. I will return again and again for hp with future projects. read more

Discount tile went over and beyond helping to construct a stone piece to fit over the top of my table and it looks great! Friendly atmosphere. Great ideas. Quick service. Affordable prices. Thanks Discount Tile Outlet. Thanks Mindy. read more

Just purchased Rock and Tile for our redo of our fireplace downstairs. The project turned out great. Good quality and good pricing and good service. I really reccomend this place. read more

These guys are good. Their collection is extensive and is matched by their expertise. We knew we couldn't find what we wanted at the regular home stores and were expecting a long slog around the speciality stores. My wife googled "tile" and "outlet and up came this place. One stop and we had tile for both bathrooms selected. Great service. Great advice. Friendly and welcoming. Can't get better than that. read more

very competitive price. I need an extra piece of tile when I was working on my job, called them, and they gave me one for free.

They promised me delivery of my tile on Wednesday. It is now end of day Thursday and no tile has arrived. I've stopped by and called several times now. They seem to have no concern that it hasn't arrived. The last conversation ended with "We'll call you IF it arrives tomorrow". Seeing as they promised to call us the last two days and didn't follow through, doubtful that I will receive a call tomorrow. Meanwhile, we have two guys getting paid by the hour sitting around waiting for tile. Unreliable to say the least and the prices aren't great either. read more

This place is awesome! Family owned and every one who works here is super friendly, helpful, and patient. I probably had to go in almost ten times as we were remodeling 3 bathrooms, a kitchen, and fireplace. They allowed us to take big samples home to make sure we liked them. Laird, the owner, was extremely patient with us and offered his opinion which we really valued. I will continue to purchase remodeling materials here for future projects. Thank you for all of your help!!! read more

DTO is probably as good as it gets. After looking at several places for some more contemporary tiles for our bathroom/walk-in shower we ended up at DTO. A young man there was very helpful and eventually turned us over to Laird. Our bathroom is not that large, but it was a "studs out" rebuild as a result of water damage. Our intention was to use large porcelin tiles and epoxy grout, and the entire bathroom was to be tiled - floors, walls and ceiling, with a galss wall and door to the walk in shower, so it ended up being a fair amount ot tile. All to be, hopefully, waterproof to prevent any recurrence of our problem. (We also used the Wedi System, highly recommended.) I do a good deal of research before I make any large dollar purchase, and consequently end up knowing more than the salesmen ( "book smarts", if not pratical knowledge) in many cases. I also tend to ask a lot of questions, which can be taxing to some salespeople. Not Laird. He knows his business, and was exceedingly helpful and patient with my inquiries, and ended up teaching me a good deal. He also made some suggestions that we ended up using and are very happy with. DTO had a much better selection of contemporary tile than anywhere we had looked, and the price was right. Our order arrived when promised on an incoming shipment and was on pallets when my contractor picked it up. As luck would have it, some of the inner packages of tile were broken ( these are large tiles, 12" x 24""), most likely by the fork truck operator when they were being palletized. I called Laird and he immediately took care of it. Stuff happens, and you can't ask for more than that. We are very happy with the product we purchased from DTO and how our project turned out. I have and do recommend DTO often, and would not hesitate to purchase there again. If they can maintain their high level of customer service as they grow they will surely have continued success. read more