SCAMMERS!! Do not use! Purchased replacement TV boards but recieved a small packet with a couple covid masks. They sent a package to show something was shipped. Also notice all reviews are old so a legit site may have gone defunct and taken over by the scammers. read more

Discount Merchant Electronics - Covid mask. - Electronics Near Me - San Diego, California

I purchased a replacement lamp for my 73" Mitsubishi DLP TV from Walmart.com which was supplied and shipped from Discount Merchant Electronics. The lamp/bulb was listed as "Philips - Guaranteed Authentic OEM." The lamp received FAKE, NON-OEM. I called Walmart to report Discount Merchant Electronics, which Walmart ultimately determined the lamp was fake non-OEM and refunded my money. STAY AWAY! DISHONEST PEOPLE! read more

The following could be an exercise in narrowcasting, because you might only be interested if you have an aging flat-screen TV or know someone who does. You'd also need the guts to change your own fading or burned-out lamp, the most common problem to befall older modern (HDTV) equipment. It's the easiest part of the TV to replace, so much so that some manufacturers even provide directions in the product manual. Discount-Merchant Electronics came up big when seeking a new DLP lamp for my 4.5-year-old Samsung; it offered the best price and technical information, the most useful of which was to buy the bare lamp and use the original housing. That saves you $20 right there. They also offer video demonstrations of how to make repairs. When I bought my HDTV, the hard-sell pitch for the warranty was: "It covers the projection lamp, which is a really expensive repair." Well, it is if you can't search on the internet and don't bother to read the manual before calling the repair shop. Besides, the lamp will most likely weaken or fail after the warranty expires. Discount-Merchant gives you a free-delivery window of five to seven days, but they're in San Diego, and the shipment was at my door in two days. Had to pay tax on the $100 part; the cost of being a Californian-American. read more

After initial sticker shock at the big box store and a horrible experience with Fry's management, I was so happy to find Discount Merchant Electronics via Google. It is refreshing to see so many positive reviews and that the replacement bulb for my Sony Wega KDF-42we655 lamp was IN STOCK. The price for the Philips OEM in housing was $50 cheaper than Fry's and over $100 cheaper than Best Buy (redirected to Buy.com). Although some people say they received their bulb in 24hrs, I had to call in after not receiving a tracking email. It took about 20 min to get thru to an operator and another 10 min for him to find my order and update the status. Turns out they didn't ship it yet and he assured me it was going out today (2 days after initial purchase). I find it a little suspect that 10 min after the call I received an email from UPS with my tracking number. I received the bulb a day later (total of 4 days) even though the DM warehouse is roughly 100 miles from my residence in California. The bulb is a Philips OEM and fit perfectly after install (10 min from box to picture on TV). A warning...The directions are pretty vague and the YouTube videos are incorrect. If you have my model, there are a total of 4 screws (2 on each back edge) that need to be removed and 2 more screws that loosen but do not need to come out from the back. Removing the bottom front panel is a bit tricky as it feels like you're going to break the plastic, but careful pulls will allow the panel to "snap" out. Unplug the TV, use latex gloves, and remove the old bulb housing with allen wrench supplied. Line up the new housing and make sure the bottom connection slides in with slight pressure (looks like 2 fuse plugs). Screw in the housing, replace the front panel, then screw in the 4 screws and tighten the 2 large screws. Plug in the TV and you will have a brand new picture! They said this is an OEM Philips bulb so it should be good for 6000-10k hours roughly 5-7 years. I went with DM instead of Egghead (redirected again) because of the positive reviews. So far so good!!! read more

Quick service! I placed an order from Newegg the day before, and Discount Merchant Electronics still beat them to me! Now that's saying sumthin! Ordered a DLP replacement lamp off their website. I found their prices pretty competitive, and definitely appreciated their warnings to prevent you from mistakenly getting the wrong product as well as the video on how to change the lamp. When the shipment got to me, it took me no more than 15 minutes to swap it in. Great experience! Keep it up! read more

Great prices, but they are very slow to ship out orders and quite often they drop orders. After 5 days of waiting for shipping for an in stock item, I had to call them. I hope they can get it together one day! read more

I want to thank the receptionist & her child Tristen and Chris for a wonderful experience I had there today. I really appreciate your help your service was just awesome. Thanks again Jeff read more

Save your money and buy somewhere reputable. This place is NOT. We are a small nonprofit organization who ordered a replacement lamp for our film projector. The first lamp didn't work at all-- gave an error when put in the projector. We put the original bulb back in and exchanged the Discount-Merchant bulb for a replacement. The customer service rep failed to mention that exchanging the bulb would disqualify us from being able to return the replacement for any reason. Unfortunately, the second/replacement bulb sizzled when we put it into our projector. (Literally, sizzled.) When we called the company to see about getting either a refund and/or replacement, we were told that the bulb had already been replaced once and that their refund policy states that items that have been replaced once already may not be replaced again. Completely unprofessional policy, given that these two lamps were defective. Meanwhile, the original lamp (that we did not buy from Discount-Merchants) is still going strong at ~1000+ hours. We're going to have to call our credit card company to initiate a chargeback and then the next call is to a reputable projector lamp dealer who will stand by their merchandise. read more

Horrible Service!!! Do not purchase, anything from this merchant! Sent the wrong item and I've spent four days trying to get the correct item. At this point I'm going to try and get a refund, that will probably take a month! read more

Usually it is such a hassle to get a new DLP lamp but this place is great! There are so many places online that have bad service, sell fake Philips lamps and/or that rip you off for those DLP lamps. Discountmerchant had good prices and they have amazing service! David helped me troubleshoot my TV over the phone and we figured out that it was not the lamp that was broken but that something else that I could easily fix myself. I got free advice and my TV started working again. Six months later it was actually the lamp that broke and I called them again and this time I ordered a replacement DLP lamp and got the same great service, an unbeatable price for a real philips lamp and fast shipping. If my lamp would break again, I would not hesitate to call the guys at Discountmerchant! read more

I ordered a DLP replacement lamp from these guys for a price that seemed too good to be true- and it was. They sent the wrong bulb, and after multiple calls to their tech support, they finally came to the conclusion that they don't even carry the part number they had advertised on their website (yes, it's still there, I checked). The tech support guys were surly, suggesting that I didn't know what the correct model number of my television was, but ultimately they decided to send me an RMA number. That RMA never came, so after several more calls I'm still waiting... Buyer beware: there's a reason some places are super cheap. read more

Hands down, if you need a new lamp for your DLP projector or even if you need to figure out what's wrong with it. Go to these guys. Super helpful, fast and priced right. They even have a site devoted to helping you DIY the replacement. What more could you ask for? read more

Do not buy from this company. I bought a couple TV Lamps from them that were advertised as EPSON. I tried the first one for 30 days and it was very dim and made the picture very hard to see. I broke down and ordered the real EPSON lamp and the TV worked great again. I tried to return the lamp that I didn't use and they wouldn't take it back...30 days is the cutoff. The product is cheap and doesn't work...save yourself the trouble and just pay the extra for the manufactures lamp. read more

I recently got my RC truck from Lutema and I was extremely surprised!! First off it was very easy to order, then I got the fastest delivery ever, next day!!! I get the truck via ups and as soon as I open the box I am impressed. I didn't expect such a quality truck and it looks awesome just sitting there! So I charge up the battery and take it out back and OMG this things is FAST!!!! I read the manual and it says 40km/h, I don't know if it goes that fast cuz I couldn't control the damn thing but as soon as I get more acquainted I will test it, there's no stopping this beast!! I love it, great product, great service. I only wish the battery lasted longer!! Hahaha read more

Excellent costumer service and product. I am excited to be in the market for a R/C truck and I'll be getting it from them soon. I already have the portable speaker. That little thing is the best! A big plus besides it being loud and very sturdy, is that it will pair up via Bluetooth so when the radio sucks, you can just stream Pandora or internet radio from your phone. Highly recommend. read more

I was very happy when I purchased my bulb and gotten when I was supposed to. The problem come less than 2 months after ordering my bulb I have having issues with the bulb. That isn't the problem I know things happen. The problem comes when you call to get assistance and you have to send back the current one to them before they will send the replacement so that you are without a working tv for a week. If you are going to have a 90 warranty, you would think that it would be to make sure that you product works and the person isn't without what they pay for. I am going to send it back but I am also going to get another bulb elsewhere so I can watch my tv while they have my warrantied bulb. I needed to add more after talking to Discount Merchant Electronics yesterday I was told they were going to email (within the next 5-10 minutes) instructions to return my defective bulb. Here it is 24 hours later and yet no email with instructions, so my time without working equipment is even longer. I am so glad you worry about your customer satisfaction. I am ordering a replacement myself from www.discounttvlamps.com for the same price as here. Lets see which I receive first the new bulb I am ordering from another company or the instructions to send my defective bulb back for hopeful sometime replacement. read more

They sent me a Sony TV lamp with a chipped center bulb. I asked for refund, but they promised to make it right with an exchange. I was personally promised twice on the phone by Luis and Sergey/Virgil that once the damaged lamp was scanned at a USPS for the return, they would start shipping out a new one with 1-2 day arrival time. I shipped back the damaged one on the 1/2/2015, personally asked the lady scanning the box for me, expecting a new one be shipped on the next business day 1/5/2015. But the new lamp didn't get shipped until the 1/8/2015 according to the tracking information. I just called them 10 minutes ago and they said the lamp will be delivered tomorrow 1/14/2015. We have been out of TV for 3 weeks during the holidays! And we will see if the next lamp would get here tomorrow or not, undamaged! I got so frustrated and asked for refund instead of accepting the item tomorrow, and they said I'd get my refund in a week's time! Updates: Their customer service manager called and rectified the problem by refunding 50% of the lamp's cost. Their lamp is not an exact match of my original housing, but I managed to install is successfully and it works. I will update this after 3 months because counterfeit lamp would only last about 3 months while an authentic Philips would last 6 months or more. read more

Thankyou for all your help...Kevin was extremely helpful in helping out the bulb in the housing. I Always use discount merchant & am sure to tell all the businesses I work with(bars) to get there proj lamps here...always a great experience & best prices & quality anywhere. Sincerely, a satisfied customer, Shawn Balch read more

I don't know what everyone is saying about this place, but i purchased an item last Tuesday adn got an email confirmation saying tracking number will be provided in 24 hours... well 7 days went by later nothing... I tried calling for the last 5 days and no one picks up... Till today a person picked up after waiting for about 30 mins on the phone... and talked to the rep who got my information and said we will ship your item right away after 1 week and half... and i asked for tracking umber he said call back? What kind of customer service is that when they should be the one call me.... So now im stuck trying to call both the 800 number and local number and no one picks up.... all i have to say is this place has a terrible customorer service and for the product i don't even know if it's really real. read more

When I needed a high quality replacement lamp for my 11 year old Mitsubishi DLP TV, I shopped around and found Discount Merchant to have a better price, warranty, and lifetime tech support. I called customer service on Sunday afternoon to verify that I had the correct part number, placed the order, and the lamp arrived on Wednesday. After installing the lamp in the original housing and installing it in the TV, there was no picture. I called customer service, and was given reset instructions which worked flawlessly. I'm thrilled with the overall experience. Professional and friendly customer support, lightning fast shipment, quality parts at a fair price, good warranty and free lifetime technical support. You really can't ask for more. I highly recommend them. read more

very poor customer service. I was told my order would be shipping out same day I made the purchase- I even paid and took the NEXT DAY AIR. guess what, they are telling me that unfortunately the order didnt get shipped out and would have to wait the next week. not to mention that my call was even cut off when I was in the middle of complaining, the guy's name was PHIL. for now buyer beware when businesses like this gives you a run-a-round. I demanded for a refund on my shipping charges and I was told they would credit me back the freight charge plus $10. I would only retract this rating once I see that I was fully accomodated, but up till now no activity yet on wether the bulb was shipped out or not SMH. BUYER BEWARE. read more

I bought a spare lamp from this company to have on hand when my new lamp bit the dust, as recommended by my sales rep. Well, it is now two years later, and the "new" lamp has bit the dust, and when I plug in the spare lamp, it works but the picture is very dim. So I call these folks about my problem, with all of my purchase documention, and they tell my that my spare lamp had a 6 month warranty from the date of purchase and that there is nothing that they can do for me, except to offer to sell me another lamp. This was after I was on hold for 30 minutes waiting to speak with someone, and after I had been advised by this company to buy a backup/spare bulb to keep on hand for this very reason. Be forewarned. read more

My lamp for my Samsung DLP rear projector finally blew out after 8 years. After searching the internet and looking at the high cost to replace the lamp, I found Discount Merchant. Their price was the lowest with free shipping for an OEM lamp. Placed my order on Thursday and had the package in my mailbox on Friday just in time for the Super Bowl on Sunday. Plugged the new lamp in and the picture was clear and brighter than ever. I thought I was going to be watching the big game on a small t.v. Excellent product with fast shipping. Thanks- read more

I had a great experience ordering my projector lamp, no problems with customer service. The experience was easy, affordable, and fast. I would recommend this website to any of my friends. read more

Don't use these people. They sent me the wrong part then charged me a 25% restocking fee to take it back.

Have used Discount Merchant twice now, with the same results both times. First time ordered online- great service( part was here in 3 days & exactly what I ordered. Next time I phoned order in- great service ( parts were here in 3 days & exactly what I ordered.) Best prices & great service I will definitely recommend my friends buy here. No I don't work for them! Just a happy customer who fixed his TV & saved a ton of money! read more

I wanted to adjust my earlier review. Discount Merchant finally did contact me regarding the DMD chip I purchased from Discount Merchant. As mentioned in my first review, the first DMD chip they sent me had white and black spots on the screen (frozen mirrors) but DM did come through and exchanged the chip I purchased once I sent the defective chip. It was a quick exchange once they responded to my inquires. Thanks DM for coming through!! read more

Discount Merchant provided 3 separate bulbs for my BenQ W6000 projector. None of them lasted more than 100 hrs, with two 60 hrs or less. They now say that they will not provide any more warranty bulbs as the 180 day warranty has expired. In the meantime, my factory bulb with 2600 hrs has worked flawlessly for the periods of waiting for a replacement, at one point logging over 100 hrs. read more

I received 3 items, bulb, ballast and color wheel. everything fine except the color wheel had it sent back the first time cause it was loose and making noise, sent it back again and it was the same problem. I sent it back again and they said Refund but they never did .. !! SO Be-aware !! I had to take it to a TV repair company that has been around for 30 Plus years. They told me the color wheel is not good. It is brand new from "Discount Merchant Electronics " . It is not OEM and the part is loose. the wheel itself is rubbing against the housing causing noise. eventually it broke and shattered . If you buy a color wheel it is worth the extra $$ to go OEM. Original equip . save you time and money in the long run. I compared OEM color wheel to DME and the OEM has no movement on wheel side to side, actually has rubber grommet inside to hold in place. Just made better and runs much quieter no noise. you don't even know it is on !! last much longer. Hope this helps and Good LUCK !! read more

If you have tons of extra time to send failed parts back to them for them then to sit on for 2 days and then send a new part out by UPS ground then this is the company for you to waste your money on... If after 3 failed ballasts that SHOULD have worked and waiting 2 WEEKS for a refund that should have taken place after the following day, then again you should deal with them. What a joke of a company I have found!!!!!!!!!!!!!! read more

I ordered a Circuit board from this company thinking it would be a new board, and that it was in stock as the web page stated. After waiting for the board to arrive i finally called only to find out that the part is a recycled unit and taht they had to test it to see if it worked. When it finally arrived it did not work and they stated i would have to pay a restocking fee to send the board back. What are they going to restock??? a fried board. I WOULD NOT RECOMMEND THIS COMPANY. very unproffesional and misrepresenting read more

I was sent a projection lamp that did not work. After being on hold with the returns department for over 45 minutes I was disconnected. When I got through after waiting on hold again, the representative had poor English and was rather rude after I told him I wanted to make a return. I was treated as if I did not know what I was doing and told if I wanted to return the product(which did not work) then there would be a 25% restocking fee. I could understand the fee if the product had no issues, but since it did not work I should get a 100% refund. For this total lack of customer satisfaction I will never use this company again and plan to warn all I know about this terrible service; including the better business bureau. If I could give them negative stars I would! read more

By far the worst experience ever with this business. Ordered a new optical block on November 17th and as of Friday, December 2nd they STILL have not shipped the part. I called a week after placing the order and learned that they did not ship the part because, according to the rep I spoke with, it didn't work. So apparently they post parts for sale on their site and only test them AFTER you pay for it. Changed the order to another compatible part of equal value and still they haven't shipped. Calling and waiting on hold forever before talking to a representative isn't getting me anywhere as they keep saying the same line of garbage about their 24-48 hour processing time to test parts that should have been tested BEFORE posting them for sale on their website. If you like paying for something you'll never get, enjoy waiting on hold whenever you call, and dealing with incompetent representives who won't do anything to help you, this is the business to talk to. Otherwise, I strongly urge you to look elsewhere to more professional and reliable businesses for your needs. As for me, I'll probably have to make the hour and a half drive down there to settle this. read more

Horrible company with horrible, disrespectful employees. I have been trying to get a warranty replacement lamp since 3/10/2016. Here it is, 4/8/2016 and I still do not have it. In all fairness, the first wasted week was a miscommunication but after that, it was all downhill. They say that they told me to return my lamp and they would then send a new one out. I don't remember or did not hear that I was supposed to return mine first. When I called to find out what happened, I was assured that if I put mine in the mail, they would immediately send a new one out as soon as they saw a tracking number. I gave them a wrong number so they never sent the new lamp out. I would've thought that they would call me. Let's give them a pass on that too. When I called to inquire about it, they couldn't find the order. After hanging up in frustration, I called back the next day with the correct tracking number. That was on 4/7/16. When I tracked the package, I saw that they had received it on 4/1/16 at 10:30 AM. When I confronted them on this, they told me that they had 2-4 business days to ship warranty replacement parts. I tried to explain to them that we were late in the day of the 5th business day and they didn't even know that they had my returned product. Then they told me that they were shipping it immediately for me because of the inconvenience. They told me that their standard shipping is 3-5 days but they would "speed it up" to 2-4 days. I asked them if they could overnight it and they firmly said no. I explained that I have been waiting for 4 weeks and would appreciate them shipping overnight. They said that they would not do that under any conditions. It was around this time that I asked to speak to a manager. I was told that all of the managers were very busy. I asked to have someone call me back. They said that no one will do that. Then I was told that they were all out to lunch. Then I was told that they were busy with other customers. I called at least four times and no one would let me speak to a manager. This is the point where I started losing my patience and told them that I would call all day until I was able to talk to a manager. Still nothing. My question is what company holds their customers in such disregard as to not allow a disgruntled customer to speak with a manager? This is not the first time that I purchased a product from them but it will definitely be the last. I kept getting the same employees on the phone and I really think that they were covering for each other. Not a great way to run a company. I will gladly pay a few dollars more to never have to deal with them again! read more

Never purchase from this merchant!!! I purchased a DLP bulb from this merchant after speaking with one of their customer service representative and being assured that if I paid an additional $25. for overnight shipping I would have it by the next business day. Well, it's been 3 days since I should have recieved the bulb. I tracked the package and was informed by FedEx that they did not have this package in their possession, Discount-Merchant had only created a shipping label and the package was never shipped out. I called Discount-Merchant customer service and was given the run around before being hung up on. I continued to call and finally was able to speak with a supervisor that had no answers and was told "He would look into it and call me back in 15 minutes, I have not heard back from them. It has been nothing but headaches and aggravation. they are not a better business bureau accredited company. Save yourself a big headache by doing a little research and reading the reviews on this company. read more