Purchased a newer used vehicle from Roger's in Lewiston November 2025, the sales staff reached out…read moreand helped remedy a maintenance issue that they were not even obligated to fix and for that I give this dealership a 5 star rating. I would also highly recommend doing future business with this dealership.

There is no way they could have made this experience worse it was so horrible I've been crying in…read morefrustration. I got all the way home to see they didn't event do my tire rotation! Did yall just wake up and decide you wanted to ruin someone's day? Why did you pick me to treat so poorly? I have been waiting over an hour and they have not even touched my vehicle. No one could even be bothered to tell me it was going to take longer. I already wasted time on my drive here and now I'm wasting my time giving them any business. All you had to do was have enough respect to TALK to me. I drove here from Moscow because of crappy experiences with the closer dealership. Guess I should've gone to jiffy lube

Outstanding! That's the word I'd use to describe their service and willingness to find the right…read moredeal for their customers. I've been burned by a used car dealership in the past (Marysville, WA), and had all but sworn them off after that experience. I took a chance on Brandon and Lewis Clark, and was not disappointed. Brandon, Nick...honestly the entire team, are friendly, professional, and no BS people. He shot straight with me, and made me and my family a deal that works for us, our budget, and our needs. My family and I are happy customers. Thank you Brandon and the whole team...it was a pleasure to do business with you! Very highly recommend!

Don't recommend this place. Spent 13 grand on a car and even paid 2K for a warranty that wasn't…read morereal. Took a road trip and got stranded because the head gasket blew (all within a few weeks of getting the car). There was no apology or much help. Had to pay out of pocket. Still paying off a debt I should've never gotten into

Shout out to Corey D. He immediately took us in knowing we were in a time crunch to get back on the…read moreroad. Gave us the information we need to repair the car. Got us out within 30 minutes. Thank you, thank you. God bless you always. Nice work.

Horrible service - I will not be coming back. I've had my oil changed here many times, and all the…read morerepairs to my car have been performed at Roger Subaru of Lewiston. Despite oil changes being scheduled weeks in advance and showing up on time, I always waited at least 3 hours for my service to be completed. The final nail in the coffin, though, was when I showed up with tires they had installed that balded completely on the outer sides in the rear within a short time. They refused to take any accountability and told me this was "normal" if I drive on poorly maintained roads (I don't. I live in the downtown area of Moscow and work from home -- I drive maybe three times per week and less in the winter). I was told that day that Brady Bain, the service manager, was out and would call me. He never did, so I called and left him a message, but he never responded. I received an automated message from Brady asking me to rate my service, so I emailed him back to say I would still like to talk. I also gave him some options based on my availability; however, I never heard back. I'm still very disappointed with my experience at Rogers Subaru of Lewiston and would have appreciated any communication with their manager to address the situation. Today, I would never recommend going to them. I went out of my way for years to drive up to Lewiston from Moscow to get my car serviced here, and now I realize what a HUGE waste of money that was, terrible service, and it seems they probably messed up my alignment when I bought new tires from them previously, hence the balding. I received zero help or compensation for this issue despite my loyalty to them. DO NOT GO HERE.

I understand the 'AS IS' contract I signed. I also understood VALLEY AUTO SALES slogan...100%…read moreSATISFACTION GUARANTEED I did not expect to leak out almost a quart of tranny fluid on the way home and discover through my mechanic MIKES TRANSMISSION in Ephrata Wa. that a huge leak had been concealed with a poor weld patch, that VALLEY AUTO SALES was well aware of the problem, (details being saved for court) and had I not been diligent, the repair would have been much more expensive, more than I paid for the vehicle. The torque converter was ruined, the leak was substantial even when vehicle was not running. Thus the reason the van was not parked in lot but in the shop when I arrived. (a huge fluid stain was present under the van the next morning). Mike urged me to pursue this matter. I offered to settle with VAS for a portion of the repair. They wouldn't even call Mike, as he wished, they just said AS IS. I am sure a judge will find Mike's testimony as compelling as I did. So a word to the wise...lip service is really good here, BTW-they were partially honest, the a/c pump was out!!! And true to a vehicle with high mileage, there are many repairs. I accept that part of AS IS, but not a blatant attempt to conceal a major repair!!! Not opinion, fact from a professional in business for 30 years!!!

I just bought my 2006 Mazda3 hatchback at Valley Car Sales and it was a FANTASTIC experience. I'm…read moreactually from Seattle and was disillusioned by the terrible treatment I received from a local dealer (University Mazda in Seattle - DON'T GO THERE), so I was rather hesitant. Dennis was exemplary. He was kind, up-front, helpful and flexible. He took tons of pictures so I could really see what I was buying and wouldn't be wasting a 6-hour drive to get there. And I got a great deal! He made the whole process easy and reaffirmed my belief that there can be a decent car salesman out there. If you are in the market for a truck (that's mostly what he sells) I would highly recommend that you make the trip over there. Thank you Dennis!

Bought a 2017 Escape from Joe Hall. Less than 500 miles later had wheel bearing and water pump…read morebearing go out. They would not cover any of it. Even a small gesture would have gone a long ways for my customer satisfaction. Sorry was all I got from them.

My wife brought our 2014 Ford edge in for an oil change and brake inspection. Oil change was fine…read more However the sticker said it was next due in 2,000 miles. Since when does a vehicle need an oil change every 2,000 miles. Additionally they recommended a complete brake job which would have cost us $2,000. I told her to bring it home and let me look at it. I couldn't find anything wrong. Scheduled an appt with Les Schwab and they said the brakes were fine 45% life left. They even told my wife that the rear passenger side brakes were not working and barely attached. Seems to me that Joe Hall Ford wants to swindle you into getting work done when not needed. Will never take our car back there for any maintenance.

Friend of mine purchased a used car, recent model. She paid cash. Upon inspection by her trusted…read moremechanic, an oil leak was discovered. They said they would fix it. Put her off for several days, (to close out the 30 days return window) and now refuse to fix it, or return her cash payment. So she is stuck with this faulty vehicle. People need to be aware of the practices this dealership engaged in, protect yourself!

Very good service. I needed new tires, a previous quote was close to $600. The very nice service…read moreguy found me better tires for a much lower price. With the current "buy three get one for $1" promo & lower priced tires, I saved about $200! He came and let me know they were finishing up. Then notified me they were done & washing it up. He was polite, friendly, kind and had a subtle sense of humor. I could tell he liked helping people. He even ran across the parking lot to retrieve my car from where they'd parked it and drove it to the building so I didn't have to walk so far. The little things also make a difference and make a person feel special.