I recommend checking the discs of the movies on the ones you are buying. I did receive one that.... Well wasn't so pretty but had already taken the stickers off and everything. I said whatever it was so cheap and might be able to clean it. Normally they are basically new discs 90% of what I've bought which is why I never check but now I do just to make sure. I almost picked up a copy of SOA S1 4 Disc Set but it had too many marks to get. P.s great poster selection here and decent price in my opinion. My son found some pretty epic ones here the other day read more

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I've been a customer at this store for many years. My collection of films is over 2500 films so I have purchased and spent a lot of money in this store. The crew has changed, and last week I purchased some films. The new manager said the transaction didn't work so I had to re-tap it again. It said approved on the paper copy but I did what she said and taped it again. The same thing happened again two more times, with it saying approved and the new manager saying it didn't go through. She said let's try the other register and after the 3rd try with the other card, it said approved but also said too many tries. I used a different card and she said it went through. She said when you get home, if it shows you got charged let me know and I will give you credit. I asked for an email address to send it to her and I sent her proof that I was charged 4 times, every time she said it didn't go though but it said approved on the credit card slip. She never responded. It has been several days without her replying, so I tried to reach the owner without luck. So I filed a BBB complaint as well and filed with my credit card company. I have spent so much time on this that the owner and this new manager should be embarrassed. With previous crews at this store, they were always so respectful as I spent a lot of money there over many years. I periodically would take them food, pizzas and desserts from local restaurants to repay them for being so kind to an older person. I'm 71. Today I called in and reached an employee that sounded like he didn't care if I ever came back. His tone was dismissive and uninterested at best. I don't believe this new manager knows how much I have purchased at this store and how much money the owner is going to lose over her ignoring the emails sent to her. She gave me the email to share what happened with the charges when she didn't know what she was doing at the register. This new crew seems arrogant and uncaring. They didn't just lose one of their most loyal customers, they will lose a lot of their business over how this new crew is treating customers. The young man this morning was uninterested in helping and will ensure retention is non-existent soon. This new manager apparently believes if she ignores the issue it will disappear. I was so polite to her when she had me running a card over and over when it said approved, and yet, she ignored my emails to her as if they were never sent. An owner that allows this to happen to someone that can afford to spend hundreds a month on films isn't paying attention to his business in my opinion. I'm done and will never return. There are way to many options online, like Criterion, A-24, Kino Lorber and Barnes and Noble to have to spend this much time dealing with staff and management that doesn't care about customers or his business apparently. They ignored me, but their business is at risk over this lack of professionalism. read more

Sloppy disorganized store full of teen employees who look bored. They pay 15 cents for DVD movies even if they are new and sealed then sell them for $14 or more on done titles. Nobody ever knows where movies are or if they carry them and the prices on retro games match EBay almost exactly so why not just order online? Some employees are rude and talk smack behind customers back or make jokes about them. It's a hot mess and hit or miss lately. Not as good as the Lansing store imho . read more

These Disc Traders throughout Michigan are running a bit of a scam. I get that they have to make their money, and I'm complaining about the amount they are buying used devices and then selling them at a much higher price. That's the way it works. My issue is that I called 3 Disc Traders (Lansing, Battle Creek, Jackson) and they all told me a general value of what they will pay for my iPad. However, when I get there they are offering less than half of what they told me on the phone. Confirmed they think the model is the same one that I told them on the phone, and they can't tell me why the price I was given on the phone is so much higher than the actual price their willing to pay me for it. What I think their doing is telling people a amount over the phone to get them in the store, and then hoping they'll just take the amount they offer even though it is lower than what told them over the phone. It's a little bit of a scam as they are lying to customers over the phone in hopes that they are desperate enough when they get in the store. Will not be going back to any Disc Traders as outright lying to customers is one of my big "nope never again" situations. read more

I used to love this store but after my last visit I'm a bit flustered. I bought an iPad and it was locked with no passcode, the charger was missing from the box, the screen was dirty and the dvd we bought is scratched like crazy. So for the iPad I had to get ahold of apple and have them instruct me on how to reset the whole thing. Finally after getting it reset, the companies Apple ID was still logged in so I had to contact someone from the store to have unlock it for me. So they lost 3 stars from me for this visit. It was horrible. And the last time before that I saw it going down hill with the quality of my purchase. You live and you learn. read more

I went in with a brand new 32 gig, Samsung Galaxy tablet, in the box unopen. They said "it will be about 45 minutes u can come back" then they said "well sir we will have to open it and make sure it does work" I said "ok let me have it, I'll open it first" so I wrote down the serial numbers and handed it back. They made me stand there for 20 minutes and said "sir were only gonna be able to give u 25 dollars for this". Now if I wasn't standing there the whole time and if I wouldn't have wrote down the serial numbers, would I have gotten back the original tablet? Cause they could have told me that before opening the box. read more

Love the place, amazing customer service, even better prices, and great trade values