This Lab is lovely, clean and professional and a go to. I enjoyed being here. Maricela is excellent…read moreat what she does and I love her company, she's gentle, caring and will get you in and out.

I recently had to go to this ARCpoint location for some labs. I luckily arrived before a large…read morecrowd of people did. The staff here are very friendly and thorough.The explain the things well and clearly know what they are doing. 4 out of 5 stars

I love them here!! So happy and pleasant!! No idea why the rating is not higher. It's hard to get…read moreservice like this anywhere.

Incompetent!!! 3 weeks to get an appt,, they send a text canceling day of. Went to Vallejo, also…read moreIncompetent, 2.5 hour wait! I WILL NEVER, EVER USE LABCORP AGAIN!

I had blood drawn last week. and the woman was unsettling! She was in crocks, sweatpants and a t…read moreshirt with cartoonish writing on it. The only warning she gave me was grabbing my arm, saying 'small poke', and then she jabbed my arm so hard and fast...it hurt like no other blood taking experience in my life. Horrible. I had a fist full of my shirt and I was gritting my teeth when she decided to mock me and say "oh no is someone afraid of needles?" In a condescending and mocking tone! My arm is still bruised and sore 4 days later. Absolutely unprofessional and will never be returning.

Overall, the staff is efficient. I was able to get my lab work done quickly. I would recommend the…read moreVallejo location.

Excellent staff from the front to the back! Very helpful. I…read morewent there once before with a different front office girl. She was the rudest person I ever met now that she's gone. It's a great pleasure going there now. Everybody in that place is wonderful and I highly recommend it.

Total amateurs!! The Asian lady could not find the right vein to draw blood. What a disgrace…read more Caused me lots of unnecessary pain. She claimed to have 14 years experience when I questioned her skills. Obviously false information. Stay away from this place, go to John Muir hospital instead.

Kenny (my beloved pooch) broke my prescription sunglasses on 03/31/26. My vision has been declining…read morewhich is a sign my eye glass prescription may be up as well. This prompted me more urgently to see if my prescription was up. I checked the Kaiser app to see if the prescription was up and BINGO! It was . Makes sense I was having vision challenges. Anywho, I'm from Fresno and the earliest I can be be seen was end of June 2026. I definitely can't be waiting that long unfortunately as I need new glasses and prescription. Luckily we were headed to the Bay Area for Easter and Martinez had 1 appointment open for 4/2 at 3pm. I booked it immediately as it's not too far from the dudes grandmas house. We ran into some car trouble and gps said we won't be there until 3:45 pm. I called Kaiser and they recommended I reschedule. I am not taking no for an answer and I saw on their site they take walk ins. I let the advice line know. I think we can make it. We made it at 3:50pm. It took me a little to find the location but I found it. 4pm. I registered online and checked in with staff to let them know. YES I am about an hour late. Took accountability 100% . They asked Dr. Angela Wong if she will take me. The staff member said she is with a patient but will ask. A few minutes later they call me. They said Dr. Angela Wong is ready for me. I cry. Before I can walk back Dr. Wong greets me so warm and excited to see me. I can feel my body relax as she reassures me she will take me in. Dr. Angela Wong is an amazing soul. She is so warm, funny, exciting and just refreshing. I have had bad optometrist experiences growing up but she has healed my trauma from just by her being her. So understanding and very supportive! Do not give her up Kaiser at all. She is a GEM to the optometry world . We had a blast together in the appointment and made it go by so fast. She gave me words of encouragement as I let her know I'm getting married. It was like talking to a bestie! Seriously recommend her. She was surprised I came from Fresno but lack of availability had me come up North. I left with a new prescription and ordering my glasses this week! Thank you Dr. Wong . Systemic stress is real! And barriers too but she closed the gap. Highly recommend her!

The radiology department at Kaiser Martinez is outstanding! Sherry in reception, techs Romena &…read moreSarah, and Dr. Cheng were wonderful. All the staff I interacted with were very kind. The location and set up of the office is comfortable and calming. I appreciated the thoughtfulness in the waiting area choices offered. Sarah was incredibly thorough and professional. Romena was so kind, and explained things well/in detail. The staff made me feel at ease. I highly recommend this department should their services be needed.

I would have given 5 stars but you do have to wait! Not that... that shouldn't be expected. It's…read moreblood work and such. Which does take some time to draw. You don't want them to rush! LOL! You check yourself in. It's all pretty simple. There isn't always someone working the front desk. So, if you have questions... expect to wait. Otherwise it's a good experience. Unless you are afraid of needles. My phlebotomist was Arie and she was AWESOME!!! One poke and no pain! She got it on the first try! No bruise! Which isn't always the case! (Which is why I am glad I don't have Kaiser anymore!) I will definitely come back to this location again.

If you're reading this, YOU NEED AN APPOINTMENT…read more You may not get in if you don't have an appointment. I thankfully got here right at the opening and they graciously let me in. So thank you to the staff here. But if I had come in any later I doubt I would have gotten in. I had to fast for my blood testing and also this weird breath test thing I had to do. I didn't wake up and not drink even a drop of water or brush my teeth for nothing. So yes I am very thankful they let me in. Blood tests are fast. The breath test took some waiting of certain amounts of time pre and post drinking of a special drink you have to drink. Its was really easy and streamed lined and I was out very fast. I have to come back for further follow up testing and yes, I made an appointment.

Pleasant experience at Quest Benicia. Morning appointment with no wait time, area is clean,…read moreprofessional and helpful staff.

I went to this location due to no availability in Hercules and Vallejo (I made the appointment one…read moreday in advance). I never knew that this location existed in the shopping center where Raleys and Starbucks was at. I will say that when you have an appointment you're not check in on time but you have to understand that people that have an appointment and get lab work that everything for the test is accurate. I will confess that there were mistakes that did occur during a Quest appointment but luckily this location make sure the information you given them is correct. I was taken good care of at this location. They made me feel relax compare to other locations I have gone at. Quest Diagnostics in Benicia deserves a good review!

Today I went to get drug tested, and I have to say, it was a pleasure to see the cup full of smoke,…read morejust melting away. J/k. Great, Friendly staff, was there 5 to 10 minutes max. Outstanding customer service.

Do not trust these people. Came in took my test, was told that my sample did not meet the…read moretemperature range criteria. Brought the manager back and after a second attempt my sample passed. This place obviously is not staying up to standard with their testing materials. The manager knew there was a problem with quality control but allowed it to happen anyway. This location should lose its license. Take a few more minutes and drive to another location. Office staff was nice, especially when they knew they messed up

I live in LA, I went on vacation but needed some bloodwork done last min for my doctors appt next…read moreweek. Jose came out to my sisters house and drew my blood no problem. Great customer service and friendly. Would highly recommend.

Jose was a pleasure to work with. Scheduling with him was quick and easy. He made the entire…read moreprocess very simple and seamless. He was in and out within 10 minutes. Highly recommend.

I scheduled an appointment at my home for a blood draw for a metabolic panel to check my health. I…read morecalled Lay Lab via the phone and my call was answered quickly. The person who received my call was very pleasant and nice. I was able to schedule an appointment at my home for the blood draw the following morning. The person who I spoke with, Bernadeth, explained the blood draw procedure and told me she would be at my house at 8 AM the following day The following day I received a text from Bernadeth telling me that she was on her way. Bernadeth arrived at my house a little early and messaged me if it was OK to do the blood draw now. I told her it was fine. I opened the door and was met by Bernadeth who was dressed appropriately and in fresh scrubs. Bernadeth presented me with her business card and politely asked if she could come in. She entered my house and asked me if there was a place I felt comfortable for the blood draw. I directed her to my kitchen. Bernadeth was very professional, put on rubber gloves, laid out a sterile pad on my kitchen table, and explained the procedure to me. Bernadeth found a vein she liked and carefully cleansed the area where the needle was to enter my vein. Bernadeth's skill in placement of the needle was fantastic and I didn't even feel the poke nor any pain at all! After the draw, Bernadeth placed the needle in a sharps container, gathered all the equipment she had used for the blood draw, and put them into a plastic bag. Bernadeth explained the procedure for the results, thanked me, and left my house. I would like to pass on that the level of professionalism, communication, attention to detail, and sanitation and safety practices were greater than I expected. The in-home service was so convenient for me and the cost was extremely fair compared to if I had to travel to a clinic for a blood draw. Nevertheless, I highly recommend Lay Lab for any blood draw procedures you may need!

My mother has challenging veins. Due to this, it can be difficult to get a good blood draw for…read moreher. Bernadeth is patient, kind and gentle. She has demonstrated the skill to not only complete the blood draw, but to do so without causing pain and panic to my mother. Additionally, she works with my schedule to ensure we get our labs done at a time that is convenient for my mother and I. Bernadeth is compassionate and is an excellent phlebotomist. She will always be trusted in my home and with my loved ones.