We were very grateful for the kindness and professionalism shown by everyone we encountered at this…read morefacility. They treated my uncle with dignity and did their best to bring him back from a serious stroke. In particular I need to call out RJ, who does an amazing job Case manager and all around hand Holder for concerned families and friends. These people work tirelessly in challenging corcumstances but still somehow keep things feeling clean and hopeful. We were so appreciative. .

To the Amazing Team Who Cared for My Dad,…read more Our family would like to express our deepest gratitude to every person who played a role in my dad's recovery journey. To the nurses, LVNs, CNAs, therapists, physicians, social workers, dietary staff, housekeeping team, administrative staff, and everyone behind the scenes--thank you for your compassion, dedication, and support. Your kindness, patience, encouragement, and professional care helped make a difficult time more manageable for our family. From the warm welcomes to the daily attention and support you provided, you made a meaningful difference in my dad's healing process and in our lives. We are truly grateful for the care, respect, and dignity you showed him every day. Thank you for being such an important part of his recovery journey and for creating a supportive and welcoming environment for our family. Special mention- Vicente, Cathleen Kaiser Case Manager and RJ Navarro. I can't thank you ALL enough! With sincere appreciation and gratitude, The Legaspi Family

My uncle is at this facility and Deja needs to get a raise. She answered all my questions regarding…read moremy uncles food needs and/ or restrictions and got me connected to his nurse so that I can speak to him quickly. She was able to facilitate the DoorDash delivery as well. I thank her for her help and patience as I sent my love from Vegas. I have never been to the facility but my mom is on her way to visit.

Horrible service accidents happen regularly with patient . Broken bones bruised parts of my wife's…read morebody , communication is a one out of 5 .! Call to check on your family member is terrible! No answer . If you or family doesn't visit , good luck

What an amazing skilled nursing healthcare center!!!! Our…read moremother was there for two years.. the level of service can only be rated as excellent.. she just passed at 102 years old... the complete compassion shown to us was so welcoming.. after two years the staff new us quite well with daily or weekly visits.. the help extended to us even with setting up her birthday last year turning 102. She almost made it to 103 on this Halloween.. she just couldn't stay for that , there were people waiting to see her when she took her last breath in the arms of me her daughter and her two grandsons ... we were all there... I can't not thank Diamond Ridge its staff , social services Lanae and Carmala in accounting and I can't forget the receptionist June.. wonderful young man... I want to thank even the cleaning staff who were remarkable in keeping the facility in awesome condition Thank you all Abbigail and Mike

All the physical therapists are very receptive and well schooled in their profession I worked…read moreprimarily with Niki and Jessica but all were very helpful and caring working together they got me on my feet and walked with me through it all Thank you to them all All my CNA were great as well Marta,Flora,Jackie,April,Nichelle,Amber,Lily were whom I worked with on a daily basis.

So far, our experience at Stonebrook Healthcare has been very positive. My mother was evaluated…read morealmost immediately by speech, occupational, and physical therapy, and her rehabilitation began the very next day. She is happy, smiling, and tells us she feels well cared for. She has even commented on how good the food is. The facility is clean, the staff has been kind and attentive, and whenever I've raised a concern, it has been heard and followed up on immediately. We are still early in her stay, but at this point our family is very pleased with the care she is receiving and will continue to watch the experience over time.

The food was tasty.the staff is competent and friendly., In long-term stay might be miserable.read more

I recently visited my godmother at this nursing home and had the pleasure of meeting one of the…read moreCNAs who was caring for her, Alondra. I was truly impressed by how kind, compassionate, and attentive she was. She treated my godmother with so much patience, dignity, and genuine care. I waited outside as she got her ready for physical therapy, I quietly observed and It was clear that she takes pride in her work and truly cares about the residents she looks after. As a family member, seeing someone provide that level of kindness and respect meant so much to me. I visited about two weeks ago, and her kindness really stayed with me. CNAs have such an important and demanding job, and I wanted to take a moment to recognize someone who is clearly doing it with her heart. She is a wonderful asset to the facility, and my family is very grateful for the care she provides.

Bayberry Skilled Nursing & Healthcare Center provides a caring and welcoming environment for its…read moreresidents. The staff is compassionate, attentive, and truly dedicated to delivering quality care. A special thank you to Avi for going above and beyond with kindness, professionalism, and genuine compassion. Avi's dedication made a lasting impression, and it's clear that Bayberry is fortunate to have such an outstanding team member. Highly recommended!

Grateful Beyond Words.. Spending 3 months at Windsor…read moreRehabilitation Center truly changed my life. When I arrived, I was scared, broken, and unsure of what my future looked like. What I found instead was compassion, patience, and people who cared about my healing. The staff didn't just do their job, they showed up with their hearts. They listened when I needed to talk, supported me when I felt weak, and believed in me even when I struggled to believe in myself. Every counselor, physical therapist, nurse and staff member treated me with dignity and kindness, reminding me that I was worthy of care, hope, and a second chance. This place became a safe space where I was able to heal grow, and rediscover my strength. I learned tools that I will carry with me for the rest of my life. I left with a renewed sense of purpose and self-worth. The structure, guidance, and encouragement I received help and re-build not just my recovery, but my confidence and spirit. I will always be grateful for the love, support ,and dedication I experience here. This Rehabilitation center didn't just help me recover it helped me find myself again. I would wholeheartedly recommend this place to anyone who is struggling and searching for hope, There is real healing here. Every place however has it's cons and for me it was Mr.Curry his follow through was horrible. He could not get shit right. My other issue was with one of the dialysis tech Josh who was extremely rude at times.

This facility is extremely disorganized, and I am deeply concerned about the level of care my…read moremother was receiving. She was admitted for rehabilitation following a stroke and has specific medical instructions that are not being properly followed. She is supposed to have thickened liquids without the use of straws to prevent aspiration; however, even after having a meeting with their section managers about my mom's needs, the staff were still giving her straws. Additionally, she requires assistance with eating, yet staff routinely drop off her meal tray and leave without ensuring she is able to eat or drink. When I visited, I can see her tray of food is untouched on the table that is not even in reach of my mom. She is not supposed to get up without assistance. There appears to be little to no concern for whether she is receiving adequate nutrition or hydration. During day 3 of my mom's stay (same day as issue above), I found my mother shivering uncontrollably and unable to speak. After I alerted staff, they checked her temperature and found it to be 104°F. She was given Tylenol and an IV - the nurse did what she could. A couple of hours later, I requested that her temperature be checked again. The assistant used a no-touch thermometer but quickly moved it around her face and neck, then stated her temperature was 97°F. This seemed highly unlikely given how recently she had a high fever. After the assistant left, I checked my mother myself and found that she still felt extremely hot. I asked the assistant to return and recheck her temperature. It appeared he was not allowing the thermometer enough time to register properly, as he was moving it too quickly. When I asked him to hold it in one place where she felt hottest, he then reported a temperature of 100°F (I did not see the exact number, but the device indicated a red light - a fever). Overall, the staff demonstrate a lack of proper training, coordination, and communication. There are cork boards in patient rooms that could be used to clearly display care instructions, yet they are not being utilized (photo attached). This would be a simple but effective way to ensure consistency in patient care. Her inability to eat and drink independently, along with her shivering and high fever, went unnoticed by staff until we brought it to their attention. At the end of this experience, we requested that staff call an ambulance to transport my mother to the hospital, as we no longer felt she was safe in this facility. I will not be bringing her back. At the hospital, it was discovered that her urine was amber in color and she was diagnosed with a UTI. As for the facility itself, the environment is outdated and poorly maintained. The air circulation is inadequate, and the overall atmosphere feels depressing. Improvements in both the physical environment and staff performance are urgently needed.

My mom was in this facility for a month in spring 2026 after she fell and broke her hip. I was…read morereally nervous at first but the staff was outstanding. Everyone was so kind and caring and responsive to my many questions and concerns. The CNAs were great, really helpful with even the smallest request. Every person on the PT and OT staff is incredible! They all really care about each patient and work hard to help them progress. My heart swells with gratitude to them all, especially Ian who was always smiling and patient and made the sessions fun for my mom even when it really hurt to do the work. Ariel was wonderful as well on the therapy team! We were welcome to be at the facility any time we wanted during visiting hours and often went to my mom's therapy sessions or sat in the dining hall during meals or participated in activities with her, which was a good sign because it shows they have nothing to hide. The staff is very attentive and they treat everyone with respect. Nancy at the front desk was another highlight of every visit. When I toured the facility before my mom was admitted, her smiling welcome at the front calmed my nerves and made me realize it was going to be OK. The liaisons at the facility made my mom's transition home easy. I am so grateful to WC Skilled Nursing and Rehabilitation Center.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

After my mom underwent major neurosurgery at UCSF following a long health journey, our family had…read moreto decide between caring for her at home or placing her in a post acute rehabilitation facility. Having had very negative experiences with other local facilities in the past, we were honestly terrified to trust another rehab center. Thankfully, several people recommended Tampico, and what a difference this facility was. From the moment we walked in, the building felt clean, welcoming, and well cared for. Every staff member greeted us warmly and treated my mom with dignity and compassion during one of the most vulnerable times of her life. Her care team was wonderful. Her CNAs were Helen, Marie, and Romel. Her PTs were Mimi, Deepika, and Nicole, and her OT was Aarti. Her absolute favorites were Helen, Emiliano, and Aarti. The therapy team pushed her in all the right ways while also taking time to educate our family and encourage my mom throughout recovery. When my mom arrived, she could not even sit up independently. By discharge, she had improved dramatically and was strong enough to transfer to John Muir's intensive rehab program, which prior she didn't qualify for due to her level of weakness. Most importantly, we never once felt like her needs were ignored. The staff consistently responded with kindness, patience, and professionalism. The facility truly felt like a home away from home while still providing excellent rehabilitation care. The only complaint my mom had was the food, especially the fish meals, but she is also a very picky cook-from-scratch person. We are incredibly grateful to the entire Tampico team and would absolutely recommend this facility to families looking for compassionate, quality rehabilitation care.

Top notch in my book. The staff, the equipment, the cleanliness was outstanding. They genuinely…read morecare about their patients. I had my husband transferred there from another Skilled Nursing facility. Hands down, it was a totally different environment. I'm grateful for the care they provided to my husband.