I loved this petsmart and the Banfield inside! It was my first time bringing my dog in without any…read moreestablished vet care and this was just a quick checkup. The vet made me feel so happy about my pets care and gave me so much info. The vet tech was the kindest and most knowledgeable. She put me at ease with any of my worries and was sooo friendly. They made me feel like a million bucks as well as my pup. I was hesitating over coming to a Banfield because they had bad PR in the past and it seemed to corporate, but this team really met my needs and made me feel good about my dogs care. I will definitely be returning with my little Ziggy. The only thing they could work on is front desk being more welcoming and approachable.

This was the best adoption experience! You can walk in and feel how much the staff care about those…read morein their care. They have pictures up of who was adopted during the week, and there are so many! We took our beautiful Selena home and even got a book of coupons for supplies! The staff was so sweet even just saying goodbye to her! they had some WiFi issues but it did nothing but make a fun experience joking around with them. Such a great experience an highly recommend if you are looking to adopt!

The doggy day camp was awesome…read more My pup had so much fun The only problem is I booked the day camp for our 3 pups over a month in advance and they neglected to tell us the pups couldn't be together after hours. You can only have 2 pups per room now, which is different than in the past. This was not a problem in the past so I don't know if they overbooked or this is a new change but I knew my pups were well Taken care of while they were at camp. It's a shame I had the one up before they kenneled him by himself.

Everyone has been great helping our new pup socialize at camp. He loves his camp days! Special…read moreshout out to Grace for walking us through all of the puppy calming options/recommendations. Thank you for taking the time!

Ive taken my dogs here on and off for years. Service in the grooming salon is hit or miss. If you…read morepay for services make sure they actually do what you pay for. Sometimes they're great- often not. I wish there were more affordable options in the area?

I've taken my dog here for Day Care the last week or so, and the staff have been very nice! We…read moretried solo camp since she's older but I think she prefers the group. Obviously time will really tell, and accidents could happen but I'm being hopeful here! Rover could be tough with finding reliable sitters. The store is well stocked and conveniently located. One star off since I wish more of the associates would greet you a bit louder when you came in. Otherwise a great local place!

PetSmart and Banfield have treated all of my Pets very well. Have never had any concerns with…read moreservices provided or products.

This review is on the Petshotel. I had my senior dog boarded over the July 4th weekend. I have used…read moreother boarding services. This one seemed typical. I don't think my dog got much attention during her stay. When I called they said she wasn't eating or playing with the other dogs. I realize they had 200 dogs boarded that weekend but wasn't a good experience for us

Shadow and Ashley hooked up my boy Carlyle! He's a nervous little guy and they managed to get the…read morejob done. Easy to book on line and the price is right.

Took two dogs in for ear cleanings to prevent infections and now they both have ear infections but…read more"couldn't be their fault" "it's allergy season" "must've been scratching their ears too much" " must've been playing by the pool" that we have never taken them to. It doesn't even look like they plucked the hair out of the ears which I paid 10$ extra for.

Typically, we've never had an issue here. However, lately, the grooming is becoming a real problem…read more We usually bring our dog in for walk in nail grindings. We've been doing so for YEARS now. Lately, it seems that the grooming staff has been leaving an hour or two earlier than what their hours state they should. We've gone in several times well before closing and no one is there and no other store employees are aware of it. Tonight, we called first to make sure someone was there. Sure enough, all of the grooming staff was already gone by 5 when they are supposed to be open until 6pm. Super frustrating, especially when there is no option to book an appointment for a nail grinding online. Our dog doesn't enjoy going anyways and then to get there, and have to take him back to the car, and go back home for nothing is getting really frustrating and it is a waste of our time and gas. If the grooming hours stated are not being followed and the grooming staff is not going to adhere to them, it's not fair to walk in customers. At this point, we're ready to take our business elsewhere.

I am extremely disappointed with the grooming experience my Yorkie received yesterday. I have been…read morebringing my dog to this groomer regularly for over two years and have always had positive experiences, which makes this situation even more upsetting. When I dropped her off, I requested her usual Yorkie puppy cut and specifically asked for a full haircut with her coat kept short for the summer. Instead, when I picked her up, she had been completely shaved. She looked nothing like the Yorkie puppy cut she has received for years. Unfortunately, the groomer was not present when I dropped her off or when I picked her up, so I never had the opportunity to discuss the haircut or understand what happened with the communication. I still don't know how my request was misunderstood. To make matters worse, I noticed when I got home that her tear stains had not even been cleaned, something I had to do myself. In the ten years I've owned my dog and had her groomed every couple of months, I have never had an experience this disappointing. I understand that hair grows back, but it is heartbreaking to see my dog completely shaved when that is not what I requested. I trusted this business based on our long history together, and I left feeling very sad and let down. I sincerely hope this feedback helps prevent another pet owner from having a similar experience in the future.

This review is for the grooming salon. We signed up online, and were happy with all the options…read more We arrived and Amy was super helpful. We don't get our dog groomed often (he doesn't tend to need it) but Amy was awesome with our buddy, who sometimes is a bit wary of strangers. The quality of the grooming was great, and I'm super happy with the results. Big thanks to Amy for such a great job on the grooming AND customer service. She rocks!

I really liked how this store takes care of their bettas. they can't change that they sell them in…read morecups, but they've added plants inside the cups for the betta's enrichment and have an example 5 gallon tank (with happy betta inside) on the shelf. Their bettas aren't perfect, but are much healthier than other pet stores I've been to.

Charged extra for "additional brushing" without first checking. Communication is everything, and…read morethey failed that test.

I was saddened and disgusted when I entered today. I was looking for a new tank buddy for my betta…read morefish, a moss ball or leaf. I recently upgraded her tank to a ten gallon and wanted some more features. When I came in I saw a dark, neglected area with several dead fish, floating around in there own scum. I get that they are shipped and sold in small containers but this is Animal abuse. A lady near me was asking where the betta fish were and and an associate said, over there and showed her by where I was standing . Did they not see or care to the conditions of the fish??? When she arrived and saw what I was looking at I said "this is not how you ******* treat betta fish." I didn't see one healthy one that I would have bought and being a frequent customer I've never seen that amount of neglect. You say you care about animals?

Took my dog here for the expensive groom and all he got was a shower and his nails trimmed. His…read morebreath still stink he still has gunk in his ears, they claim they couldn't express his anal glands and he was "scared" of the blow dryer. Paid $40 to have my dog bathed and trim his nails. Smh

Unfortunately, every time I go to this PetSmart, there seems to be some types of issues with the…read morestaff and the customers. This evening I noticed one of the employees that I've had difficulty dealing with (I know his name which is Sam) having a disgruntled discussion with a customer. Although the customer was a bit loud, I could hear her saying that the product she had ordered previously were all expired and to be honest if that happened to me and they were medications I would be very upset as well as this could affect the health of your pets. The employee named Sam,as well as the manager, who appeared quite disheveled, appeared to be taking out their anger at the customer because she wanted them to take accountability, but it appeared they did not care. I didn't hear the entire conversation but left the store as I have also had the same issues at this store. I no longer purchase online as things are always missing or something is wrong with the item. I normally don't leave reviews, but I am tired of being treated as this other older woman has been treated. Workers at the store never seem to care anymore. Customers are never treated with respect.

They got us in on short notice and Ashley did a Fantastic job on my two mini Aussies! Perfect hair…read morecut and they look adorable! They communicated well in scheduling the appointment and letting me know pick up time. Reasonably priced too!

Absolutely. I'd keep it factual, specific, and pointed--that tends to hit harder in a Google review…read morethan sounding overly emotional. I brought my Pomeranian here for the final time today after giving this grooming salon multiple chances to provide basic, competent service. The first time, my dog was returned to me without an adequate sanitary trim, which ultimately resulted in feces becoming badly stuck and impacted in the fur around her backside. When I brought her back asking them to correct the issue, they refused and told me to take her to a veterinarian instead. The second time, I specifically explained when making the appointment that I would be in a major hurry and asked whether they would be able to take my dogs promptly at the scheduled time. I was assured they could. When I arrived, there was apparently no note about that conversation, no urgency whatsoever, and after waiting while an employee slowly went back and forth behind the counter for about 10 minutes, I was simply told, "Sorry, ma'am, you're just going to have to wait." I ended up leaving. Today was the last straw. My Pomeranian had some poop stuck in the fur around her bottom that had only recently started, and since she was due for a bath anyway, I made a grooming appointment. I was completely upfront about the issue. I explained it when making the appointment and again when I dropped her off. I spoke with two employees about it and was specifically told they could clean her up and perform a sanitary trim. Then, after I left, I received a phone call from Candace, the manager, telling me they were refusing to do it. Not only would they not perform the sanitary trim--they wouldn't even give my dog the bath I had brought her in for. I genuinely do not understand what the purpose of a professional dog grooming salon is if a small amount of feces in a long-haired dog's backside means they cannot even BATHE the dog. Cleaning and maintaining the sanitary area is one of the reasons owners bring long-haired dogs to professional groomers in the first place. My Pomeranian is an extremely valuable, well-cared-for dog, and I am very particular about her care. I wasn't asking them to treat a medical condition. I was asking a grooming salon to bathe my dog and clean/trim dirty fur after their employees had already told me they could do exactly that. After three separate experiences involving poor communication, inconsistent information, wasted trips, and an unwillingness to provide basic grooming services, I will not be bringing my dogs back to this location. If your groomers have limitations on what they will handle, customers need to be told that BEFORE they make the appointment and leave their dog--not after.