disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

Have had this appointment to change phones over for awhile now. They showed up today without proper…read moreinstructions given and were unable to complete our job. They have the worst customer service I have seen lately. Since its a monopoly on phone service we have to eat it and wait for another day to have our phones done. Poor communication from a communication business

I want to offer a balanced review of my experience with Frontier, so you can be aware and decide if…read morethis is the internet company for you. I moved into a newer apartment complex in New Tampa and chose Frontier as my internet service provider. The customer service, setup, technician service, and service in general were good. No issues. I recently tried to cancel my Frontier internet service because I'm moving out of state after 18 months. First, I checked their website to see if I could transfer service, but it wasn't available. Then I tried to cancel online, only to find out you can't--you have to call an agent. After working a 12‑hour overnight shift, I called customer service, exhausted but determined to cancel by the end of the month. When I finally reached an agent, I explained my situation and asked to cancel. Instead of helping me, he stalled and kept pushing questions and sales pitches. He asked things like how I knew Frontier couldn't cover my new apartment, who was moving into my old place, and whether they'd want Frontier service. I told him repeatedly that I didn't have that information and that I just needed my service canceled. No matter how many times I asked, he ignored me, kept putting me on hold, and followed what felt like a script designed to keep me as a customer rather than listening to me. I was frustrated, exhausted, and felt completely unheard. All I wanted was a straightforward cancellation, but instead, I was met with resistance and pressure. Finally, I was not getting satisfaction and ended the call. I called back, luckily got another agent, and got my services cancelled. However, as a consolation prize, Frontier is charging me a $50 restocking fee after 18 months of use. What? So, if you want consistent, good internet service, do not mind the runaround when you wish to cancel your services, and are okay with being penalized a $50 fee for returning the equipment, this is the company for you! For the leaders of Frontier, please do better by your customers! Thank you for your time to look at my review!

I ordered internet service in Trinity on August 1. On August 10, I received a message saying that…read morethe cable had been run and that they would connect the service on August 17. On August 17, a technician came and told me, "You need to have a commercial account." I said, "Okay, let's switch it to commercial." I had originally submitted the order online. He refused to do anything and left. I spent a total of about three hours on the phone with Frontier. They opened accounts, closed accounts, and scheduled another installation for the end of August. Eventually, I gave up and closed the account, which took another two hours. But here's the cherry on top: they are now demanding $69.99 from me for internet service that was NEVER connected. They never even ran the necessary wiring, and now they are threatening me with collections! I can't even get this balance cleared. This is an absolute scam. For comparison, I called Spectrum on August 20 at noon. At 2 PM the same day, a technician arrived with the equipment and connected my internet. I spent an entire month trying to get internet connected through Frontier, and they still never managed to connect it. The worst company I have ever dealt with. Be careful -- fucking scammers.

Terrible experience. Service never worked from the moment of install and technical support and…read morecustomer service refused to send a tech out. On top of that, after a week with no service, they still charged me a cancellation fee and restock fee. Terrible, terrible, .....

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

Zack lives up to his reputation for being fast, courteous, and reasonably priced. He diagnosed and…read morefixed my very frustrating TV issues and was more than happy to be of help. I highly recommend him and will call him again. He is an engineer and says he also repairs appliances and has other handyman skills.

Zack worked on my washer and did an Excellent job. I don't…read moreusually give reviews but he did such a good job I felt like I owed him to do it. He washed out my motor to save me the money of buying one and it worked. He checked out my whole washer and tightened some belts. Just a great job!!!!

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

When Frontier purchased Verizon in FL, TX and CA I thought things would be worse…read more.. I hate being right Internet issues, customer service and outages are the journeys of the tale of Frontier customers.... Welcome to he!! my poor Frontier pawns.

Bad bad bad company Bad service…read moreThey turn off the Internet anytime they want to every day four or five times a day Internet disappears. This is the worst Internet company ever I do not recommend it to anyone.

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

I've been to a Spectrum store twice just to change out equipment because I changed the type of…read moreservice I wanted. First, why would I need to exchange my equipment? Second, why don't they have a separate person who just handles quick equipment exchanges? There are 14 people ahead of me. There is not enough seating so I'm sitting on the floor. People who are here to buy a phone will take a long time with the representatives. Plus the last time I came here and waited to exchange my equipment because the ones they gave me were not working, I waited at least an hour to do a five minute exchange and received no instructions. Got the equipment home and it had the same problem. I called customer support who couldn't help me, so they sent out a technician who told me that I never needed to exchange my equipment. The guy at the store never activated the new router. I made an appointment today. Not that it's going to speed things up. Unfortunately no other internet companies provide service to my house that is right in the heart of Tampa. Whatever!

This is a zero star review. After returning a modem in the…read morestore and telling the employee we were moving to close the account we find out we are still being charged for monthly service. 3 months at $50 per month plus a modem they said we never returned. They will not refund and are billing us for the modem they lost. This is theft in my opinion.

On 5/11/2024 my Spectrum service was down for hours. It…read morefinally cones back up, buy no connection to my ROKU I hate calling Spectrum, so tried the usual reboot, etc. Nothing. Called, go automated service, they rebooted, Nothing Called back, got a tech who had me go through the same reboot process and reset ROKU about 6 times. Nothing He gives up, transfers me to a higher tech. He goes through the same thing again Nothing Now he tells me it's my problem and I need to call ROKU??? At this point I have been doing this for HOURS. I told him everything was working fine before their outage, why os it now my problem? I then told him thanks for Nothing and hung up. Went on Google, typed in my problem. Guess what? Easy solution Fixed it myself in 2 minutes So much for technicians. I'm almost 80 years old and did a better job.

If i could give them negative stars, I would. They billed me for a month of service after it was…read morecanceled the month prior to the next due date. They sent my bill to collections. I pay my bills, I had a credit score of over 800 until dealing with them. Their service is HORRIBLE at best. I went on line to read about how they have done this exact same thing to other people I called and was told, they would shut my service down as requested, but I was paid through another couple of weeks. I told them, I did not care, I shut it off and I will take the loss. Now they have billed me for another month. I will take that credit hit and NEVER deal with these thieves again.