Two different reps on the phone gave me a pice of about $35/mo for the Choice Xtra Package. When the bill came it became $60. Their explanation was that I didn't "qualify for the rebate." They also charged me for equipment that they never told me about and didn't need. Some of these charges were credited but some were not. These people will not honor their promises. Absolutely do not give Directv your business unless you have, in writing, what the charges are going to be. If I know how much Directv really costs I would've stayed with my cable company since, if I had signed a contract with cable, it would actually have been cheaper. My opinion of Directv customer service is an absolute "thumbs down" and not worth the money. read more