I have been with DirecTV on two different occasions. After 3 years with them we moved to an apartment and got the apartments OK to install the DirecTV satellite on the balcony. When the Tech arrived to install he told me they could not install their equipment. I told him to check his service order for the OK to install form, he did, he found it and still held to his position that he could not install. I gave up and told him good-bye. 30 minutes later after setting up new TV service with a different company I was walking in the new apartment area and saw 3 DirecTV installations on balconies! GREAT techs huh! Even his supervisor in Cedar Park TX had the same story. What a joke! The second incident was just this week. We have had DirecTV for 2 years in a rented house here in Murfreesboro, TN. When their service was first installed they needed a temporary stand in the back yard. When they installed the permanent stand the tech said he would "pick-up the temporary stand in a week or two", that was 2 years ago, it is till in our yard. Wonderful!! service. We are moving to another rented house and wanted to have DirecTV service, but we needed to have the temporary stand, the permanent stand and the wiring removed. DirecTV rep. (Amed) refused to pick up the old equipment but would gladly add service at our new location. I told him I would not take the new service until the equipment is removed from our present location. He went on and on and on (not letting me talk, and talking over me!) saying DirecTV does not offer the removal service. After my wife talked to them for 2 hours getting the run around all the while. I spoke to a supervisor who has the same story. I told him I would not take DirecTV for our new location and they would lose a good customer. Evidently DirecTV/AT&T does not care about a loyal customer, the techs speak unintelligibly, are rude, and uncaring. Perhaps DirecTV/AT&T should hire reps that can be understood. DirecTV/AT&T is a joke and nobody is laughing. My advice is to stay away from DirecTV/AT&T. THEY ONLY CARE FOR THEMSELVES! Avoid them! Avoid them! Avoid them! If I could give zero stars I would!!!!! read more

Customer service rep was very rude in the first 15 seconds of the conversation. I asked about internet services and his response was condescending. I would NOT recommend this company if that is how they treat POTENTIAL customers. At least hold the snarky til I'm paying you. My inquiry was about their advertised internet services, and was not a ridiculous question. Even if it had been, I would hope for some appreciation that I am even contacting your company offering my potential business (considering it was customer service). read more

Would give a zero if I could. I canceled my service I asked if I owed anymore when I canceled. They said no then they turn 211.11 in to collection. I call bbb they sided with them so I paid. But I got last laugh. I decide I'm paying in person. And I'm paying in all pennies. Going to record whole thing and post online read more

Called ATT for internet service and they talked me into a bundle that included DIRECT tV. ATT was unable to install internet due to new construction however DIRECT tv came out and installed before att found out this issue. Now im paying double the price since I dont have bundle discount for DIRECT TV and they are trying to charge me 400 disconnect fee. Terrible company. read more

I have been a customer for over 10 years and year after year they treat you like your loyalty doesn't mean crap to them. I pay for Sunday ticket year after year and the extra for mobile and they continue to change crap what they call upgrades. How is going from being able to watch on two devices plus my tv (creating the ultimate man cave) down to only one device plus my tv an upgrade? I'm sick of it and this will be the last year I use Direct TV and I recommend anyone thinking of switching to Direct TV to look elsewhere like AT&T. I hope they enjoy the loss of my $2100 a year I fork out for the service and Sunday ticket. Direct TV is gone down hill and not worth the price. read more

I have only had great experiences from DirecTV for over 2 years. Can't say enough about how much better they are than Comcast!! Knowledgeable, friendly service reps that you don't have to wait on hold forever to talk to. Love the whole home dvr so I can record and watch programs on any tv in the house and switch tv's in the middle of a program. Periodically, during a huge rain storm, we may lose the signal for a few minutes but we frequently lost service for hours with Comcast during inclement weather. Only great experiences with DirecTV!!! read more

Let me tell you how BOLD Directv has gotten... I just got a call from a rep saying my account was over due. I said yes, I know, I have been a customer since 2008 and my account has always been taken care of. I was the asked by the rep about my auto bill pay. I said no, I do not choose to do so any longer... The rep then pushed the issue. At this point I noted that auto pay is my choice, not Directv's (all through this she kept interrupting me while I was trying to speak) she then stated "No it is up to us". So, I will be canceling my service. I would rather have NO TV than deal with strong arm tactics of a company that thinks they can push me around like I'm garbage right after they say, thank you for being a valued customer... Besides I got netflix. BTW this statement is going on Yelp and other "review" type web sites I can find online. read more

I was with Direct TV for over 2 1/2 years. Services are cheap but you get what you pay for and in this case even cheap was too expensive for what I received. For anyone living in the Murfreesboro area look at other options before signing up with them. For over 3 months I couldn't get one channel - not one. Service has always been spotty and every summer we would go without service for a good 3 to 4 months out of the year. Some channels we never got to use for the most part because of loss of signal. I would try everything that was recommended and still nothing. This last year we were without tv for about 6 months and counted ourselves blessed if we got local channels forget any of the programming we were paying extra for. I have signed up for Comcast which is another story but at least I'm getting service. So, for those that want to try AT&T with Direct TV as an alternative - I would try anything else. You will hate it! read more

I have been on and off the phone with "customer service" trying to pay my bill via the automated services on the phone. It continuously kept sending me to a person instead of just letting me pay my bill. If you pay through a person, its an extra charge that will be reflected on next months bill. I do not want to pay them anymore money then I already am!! I told 4 different people what my intentions were for calling and all of them did nothing but try to get me to pay through them. This has been a ridiculous, waster of my time today and now my bill STILL isn't paid. read more

I am very satisfied with the DirecTV the installation was simple and the installer was very professional. His name is Joe Flynn

Possibly the worst customer service I have ever experienced. Totally beats Comcast for ineptitude. Disconnected three times tonight alone. Have been trying for weeks to get them to correct my bill and they are incapable of understanding logic. Would cut the cable if I had an option. Avoid AT&T / DirectTV at all costs. read more

Cable always seems to go out when i want to watch it the most. Pay an additional $42 a month for NFL Sunday ticket and it currently is not working (on an NFL Sunday). Called their service line and, after 20 minutes, there is nothing they can do to fix it today. This is the third time this football season (it's November) I have looked forward to watching a specific game and could not because of Direct TV "technical issues." Also, please do not believe their false advertising saying you can get cable for $19.99 a month. I had a very modest cable package and it was over $100 a month. My monthly bill is now $148 a month because I have NFL Sunday ticket which is unreliable and sometimes does not work. Would give them zero stars if that was an option. read more

Getting frustrated w/ Direct TV trying to recycle our old equipment - first never received envelopes to send the cards back in. Second, could not get an answer how to recycle the equipment so as far as that goes, I will find a dumpster and dump them if it is that difficult. read more

After speaking to 2 people at Directv and trying to get new service I was connected to my third rep. Michael who answers my question regarding the equipment and programming. Directv doesn't offer Internet, but they could accommodate 2 tvs with 2 boxes so I could record up to 5 channels at a time in 2 different rooms. I called back to ask "when I go through another company for Internet does it matter which modem I get" the first directv rep transferred me to someone stating yes it does matter and that in order to access certain things would require "a kit", she transferred me to a 3rd young lady who proceeded to tell me that I have installation scheduled for 2 wired boxes (not at all what I was told), one would be dvr and will be able to record 2 shows and 1 box w/o recording capability (I was told DVR/HD comes standard on ALL boxes now and I can record up to 5 channels on each box). The last rep told me I would need the Geni Program that would be $99 and to add wireless would be an additional $99. Not feeling very happy right now. One thing is promoted but clearly not what I receiving. Debating on cancelling before the install. read more

Total dissatisfaction with DIRECTV!! Installation problems on day one. Extremely poor customer service, incorrect billing causing constant time consuming calls to ask for credits to correct inaccurate charges, on and on and on. We finally had enough! We called about cancelling our service and we were told there would be a cancellation fee. I explained all the problems we had with their service and on 08/16/2016 their rep Christina waived the $220 cancellation fee. I should have cancelled immediately, but we had to wait to schedule a cable tv service. When cable installation was scheduled I called to cancel and I was told there would be a cancellation fee. When I told the rep it had been waived, she said a supervisor would call me back (never got a call). Kept calling but to no avail. Finally, decided enough was enough and I kept calling until I finally found someone who found the original canx waive made on 08/16/2016. I told the rep I would absolutely NOT cancel the service unless I could be assured the cancellation fee would be waived. After getting the rep's assurance, I gladly cancelled, and you guessed it - we got the final bill with the cancellation fee of $220! After numerous calls and Directv employees hanging up on me in mid-sentence I asked to talk to a billing supervisor. Completely rude person who kept repeating their cancellation policy and told me there was no call by me on 08/16/2016!! Incredible that my call documentation was more accurate than Directv's! I am writing a letter to corporate begging them to pull the tape of the conversation. Poor service, inaccurate billing, horrible customer service reps DON'T GET DIRECTV! read more