I believe her name was Kacey. Forgive me if I spelled her name wrong. She was very professional and…read morecourteous. Even after her work hours she kept in contact with me amd helped her out. Many mahalos to her. She went well beyond my expectations.

Poor service The app doesn't work on iPhones…read more Technical support is horrible Avoid this company

Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Ma Boo Hai Hawaiian…read moreTelcom is going to be the source of so many heart attacks and strokes on this island. You can never get a person from Hawaii. It's always people from the Philippines. Always! It is impossible! We called once to fix our internet. Tele-operators in the Philippines were so useless. Can we speak to someone in Hawaii? No Do you know why they are so late? No Will you be able to send someone today? No What comes after Filipi? No. We asked accounting because sometimes they can forward you to someone who can act if you threaten loss of money... still no. They only go worried about or situation when we threatened to give them a shitty survey review. Installs are quick to act. Repairs can take months... After months of waiting on internet repair. We had enough! So to work around their useless tele-operators. We called to Install... just so we would have a worker come in to the office. We spoke with them. Stated our problem and they fixed it on the spot with a phone call! Hawaiian Telcom should change their name to Filipi NO Telcom.

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Would not recommend. Service was constantly interrupted and when the bill jumped up this year we…read morehad to switch. It's not good value for money. You can tell a lot by a company's practices and spectrum will intentionally keep you on the phone to cancel for at least 10 minutes telling you that it's still processing. That just cant be true for any technological reason. If you can live stream from your phone, the ISP can't need that much time to process a simple disconnect function. Where before I thought I might just live near old infrastructure, I now think this company is intentionally bad. Poor form Spectrum.

Thank you to Saul who tried to get my outdated Samsung tablet updated…read more I appreciate his efforts and taking the time to kindly work on it. Saul is very kind and polite to work with. The staff was also very nice to introduce me to their Direct TV product and advise me if all the options. Mahalo for your time and effort.

Closed, and I even made an appointment for this store online this morning!! I hate AT&T so much…read moreright now.

I went to the Spectrum store to accomplish a few things, and Emily was able to help me get…read moreeverything I needed done. I had to return an extra Xumo box, which they had sent me in error, and then she helped me to review my account and set me up with extended discounts on my internet service. I also switched my mobile service from Verizon over to Spectrum, saving $75/month for the first year. Since Spectrum uses the Verizon network, I should get the same service for less. Emily was really helpful the entire time and, with help from a supervisor, was able to correct a group messaging glitch that popped up. It took about 30 minutes overall to finish everything, and I'm saving a good chunk of change. It was definitely worth the time, and much easier and quicker than doing it over the phone or via the app.

I'm am sick of having to reset the TV, when it says you have a connection problem when you…read moredon't.Every 4 hours on the TV shuts off if you do not press any button! Dislike having for the TV. to have to count down usually from 9 to O. Miss a lot of the program you were previously watching! When it's time for commercials. the volume level automatically goes up, most time having to turn the volume on the remote down.And the cost for basic cable is outrageous! Not a complainer. Just stating facts. Frustrated customer!

Staff member John is excellent. Very polite and professional. Helped me with my issues and will…read morehelp me save money for my phone and internet. Man deserves employee of the month. Mahalo John. You are awesome

Came here to return equipment. 5 people on waiting list counted more than 5 employees walking in…read moreand out of back room. Looks like they take turns manning the desks. Only 3 clerks at the desk at a time then they disappear then another 3 clerks come out. No sense of urgency.

Good service, good vibes and great food. Definitely recommend if it in the area or if you're…read morelooking for a chill place to catch a game, get some drinks and enjoy some good company.

Was a loyal and satisfied customer for over 10 years. The quality of the product and features…read moreoffered are unmatched-I.e., recording, hopper, hearing impaired Bluetooth headphone option. However, when I requested my satellite dishes be relocated (from rooftop to ground) due to significant rust on the supports this was the beginning of the end of our customer loyalty. The two new in-ground posts were not secured properly (at the top) and the poles/dishes moved significantly with slight wind. Random cable placement along the side of the house looked ridiculous. Excess cable (approx 3-5') was loose and stuffed behind the pole-top dish mount and the satellite reception was never obtained - no TV for 5 days. The old, rusted satellite dishes were left on the rooftop - technician stated that I needed to call-in a separate work order to have them removed to which I replied "that was my original work request". I pleaded with the technician to remove the old dishes due to safety concerns - he relented and removed the dishes but left the rusted mounts and bolts on top of the roof. The first call to customer Svc / CS that same day ended with "we'll have a technician back there tomorrow". After a no-show the following day the second call to CS was further frustrating w the CS agent stating "we have no record of your previous call". The technician actions along w the CS drama led to a 'no choice' decision - cancellation of DISH service. As of this writing we're still awaiting our $200+ reimbursement- all receivers and equipment were mailed back in June and received (tracked). Unprofessional and unacceptable customer support and service. I gotta say it (DISH) was fun while it lasted.