We were DirecTV customers for over 20 years. Got so fed up with their inept customer service that we switched to another satellite company. We were unhappy with the new service so we went back to DirecTV. WHAT A MISTAKE!! Upon signing up, I told them I wanted the HD receiver so that we could record shows. The rep told me it would be no charge for the receiver. The technician showed up with a DVR that did not record and said there would be a fee on my account. Got that straightened out. We bought a camper this summer and I called them for options for watching DirecTV in it. I told the rep that we were getting ready to store it for the season, so I would not be making a decision until next Spring. I woke up today to find an email for a "Move Order" and a charge of $321 on my account. I am livid that she placed the order without my consent. I immediately called DirecTV and they supposedly canceled the order and reversed the charges (I won't know until I receive the confirmation email in 24/48 hrs). Then the call was dropped. I live in the country so we do not have the option of cable. OMG! What to do? I cringe every time I have to call DirecTV. I have to budget at least an hour of my time for the call and be in the right mindset. The first 1/2 hour is getting them to understand exactly what I am calling about. Where is DirecTV digging up these people???? read more

The absolute worst customer service. Incompetent phone agents who just read a script over and over. I am so irate after spending 45 minutes on the phone because there technician did not show up for scheduled appointment that they texted me twice with reminders. Horrible. Absolutely horrible. Choose anything but Direct tv! read more

DirectTV ought to be ashamed of themselves. When their telemarketers call our homes to try to sell their service the caller ID comes up as if it's from a local hospital. In my area it's the Franciscan health network. I rarely answer the phone when I do not know who is calling, but when it came up as the hospital I did answer. I was infuriated when the person identified themselves as calling from DIRECTV to talk about selling me a service. I don't think I would've ever considered DIRECTV but now for sure I would never ever use them if they could stoop so low. read more

Got a phone call from DirecTV 3 month promotion of the movie channels and then they after the 3-month they start charging me if I didn't cancel I said yes go ahead sign me up been with said it was because I was a loyal long-time customer 24 hours went by they didn't hook it up called first person told me that there is no promotion but tried to sell me a bunch of stuff call back again supervisor this time he tells me the only thing he can do for me is put a password on my account because it may have been hacked or they get this phone call all the time going to cancel read more

Of the biggest bunch of fucking crooks I've ever met in my life I am done cutting the cord I can't get a bill straight from one month to the next been going on for years they want to charge me nearly $700 a month for phone Internet and cable that's absolutely fucking ridiculous they can take these cable boxes and shove them straight up their ass. read more

What a joke. We are moving so we had to put in a cancelation request to direct TV. We asked it be shut off on the 21st but they claim our billing cycle ends on the 13th so we can't go beyond the 13th. We agree and then the shut off service immediately...4 days earlier. If we are paid through the 13th how can they get away with that. We called back to ask and they said we would need to sign on for another 12 month contract to get it back on. Seriously? Terrible customer service. read more

Order DirecTV when they called me I accepted their offer they didn't give me all that I was promised the price was right installation was f great but they still didn't give me what I would need it to get for my offer lies lies lies try to get through to them try to explain the problem no response or nothing solved called several times. It's been one week thank God I have 30 days guarantee read more

Scam artists. Was sent a "special offer" for previous customers. I bought it and shouldn't have. The rate I'm paying isn't the rate that was quoted. God knows what it will be after the first year, (I was told it was only going to go up $10 month but don't have that in writing). They don't do a lot in writing which is pretty shady. Also, the $200 giftcard that was "on the way" now isn't coming....told I"m not eligible..WTF.... If I cancel, I'll owe $400.... read more

att coerced us into switching from comcast s expensive services. they start out with over 60.00 in promotional fees off.then the promotions expire and you are hit with over 100.00 in additional charges and fees. once they lure you in to att you are somewhat stuck. att prices are as expensive as comcast. do not order this service if you can avoid it. direct tv service is okay but the prices are unbearable. they are only willing to give you 7 0r 8 dollars in discounts. sorry i signed up. dont make the same mistake we did ,dont get direct tv mj read more

Not worth one star. Terrible customer service. Terrible unappreciative company. Technician was supposed to be here between 8am and noon to hook up cable. . I called at 12:15 and told them I waited 4hrs. And nobody showed up or called. Spent 35 min. On the phone with someone who could barely speak English (very frustrating )so he could give me another number of someone else that couldn't speak English. I had a sudden urge to order coffee. And all they want to do is tell me about current promotions. No clue how to help. Finally just hung up and looked up Comcast. I'll give them my $200 a month. read more

Worst customer service---anywhere. Makes a trip to the DMV a pleasure

One of our TV controllers isn't working correctly; the buttons are sticking on the volume. I contacted Direct TV Chat to see if they have a local store where I could exchange it and was told I could go to Wal-Mart and purchase a new one. When I was with Cox Cable they would replace any equipment that went bad for free. It may not seem like a big deal, but it will give me something to consider when my 2 year contract is up for renewal. read more

Absolute worst internet and TV service EVER! I have to walk away when I see AT&T run ads that Directv has the best rated customer service! THAT HAD TO BE BEFORE AT&T SCREWED IT ALL UP! Pre AT&T DirecTV was great....post AT&T DireTV is complete garbage! Why does AT&T RUIN EVER COMPANY THEY CONSUME????? Poor reception, painfully slow connection, absolutely horrid customer service, over-priced and pathetic! Can you say DISHTV??? read more

DO NOT TRUST DIRECTV We've been a DTV customer for over 10 years and since AT&T merged with them their rates have gone up. The biggest downside is their packaging is terrible. I don't need half of the channels they offer but you have to pay for them b/c if you want one channel you have to pay for another. Now to cancel my contract they want to charge me $20/month for the remaining 11 months on my contract. My bill went from under $100/month to $150/mo in just the last two months and that doesn't include my internet service. Needless to say I will be cutting the cord!!!!! I very unsatisfied customer. read more

Worst service I've had trying to setup an installation/reschedule because they never showed up. Had to call their customer service multiple times and was transferred to at least 4 reps--having to explain my problem over and over. Would not recommend them to anyone. Comcast clearly rules this space read more

Terrible. I lose signal if the wind blows. Light rain. Anything. I hate this business. I have one more year, I'm told, and the minute I can I will say goodbye to these a holes forever. I had u verse before and was ok with the service but the price was unbelievably high so I let them talk me into this got mess. So so sorry I did. I have been a customer of AT&T for twenty years but I am done. read more

I am so regretting my decision to move from ATT to Direct TV to save a few dollars. This service is the absolute worst. The dish does not receive, even on a mildly rainy day, and now, today, bright and sunny, the TV is jumping and we are catching about every 3 seconds of an Olympics tennis match....that's if the screen itself is not freezing. Can't believe I have to put up with 18 more months of this before I can change without a penalty. Beware! This product does NOT deliver what it was contracted to do. GRRRR read more

The 3-story apartment building next door to us has Direct TV. The contractor Direct TV hired improperly installed the cables so the bottom 20 feet are flapping in the wind, unsecured to the building. We have to look at this unsightly mess from our backyard. I called Direct TV and they wouldn't even write down an address, claiming they need an account number. I told them the building manager only speaks Spanish and I only speak English. She claimed the building manager must speak English. I informed her that in Chicago, you don't need to speak English to have a job. She didn't seem to believe me. I explained the cables not only unsightly but are a hazard because there are a lot of young children living in the building and one may try to climb them. She told me the customers have a 90 day warranty if they want it fixed. I told her to stick her warranty in a place the sun don't shine and satellite signals don't reach. read more

DIRECTV - nice job not securing the cables! - Television Service Providers Near Me

Direct TV would add charges to my bill almost monthly - started at a rate that was manageable and acceptable until they slowly but surely nearly doubled my bill over the year. Everytime I got a new bill I spent hours on chats or calls struggling to bring it back into a manageable range. I am trying to break ties with all cable companies, but very difficult. These companies need more government regulating. I haven't had one yet that kept my bill at the same cost it was when I originally signed up. Very stressful to get my increased Direct TV bill monthly read more

Dear comcast, Please take me back. I'm sorry. I should've never left you in the first place. I know, you were right, but I thought I wanted those things Direct TV had to offer. I thought that I couldn't live without the NFL package. Turns out I was wrong. Look, I admit it it, I was wrong. Now, I'm stuck in a loveless relationship that is only going to cost me TONS OF MONEY and possibly a lawyer to get out of. Please find it in your heart to forgive me. I want you. I need you back in my life. read more

This is a review about the service and not this particular location. The absolute worse customer service, installation service, television service, what ever PERIOD! Don't get it go with anyone else but this service. First let me say I am a truly understanding and reasonable customer. I work with the public myself and understand the challenges that come with working with the public, whether it be over the phone (as I have done telemarketing), or in person. 1, ALWAYS READ THE FINE PRINT FIRST!! Bottom line, especially when it comes to signing any type contractual commitment. Direct TV has tons of fine print that WILL come back to bite you! 2. Don't even waste your time and energy trying to get any type of reasonable customer service because you will be highly disappointed. Granted, I know that customers can be unruly and obscene at times. But this company's customer service is by far the lowest of the lows, they don't even try to help or make things right and it IS NOT AN INDUSTRY STANDARD!! I have NEVER had a problem with a company being willing to make good on bad service received UNTIL NOW. I mean I've gotten better customer service at some of the worst fast food restaurants than this company. And on top of that they keep you on hold for significant lengths of time. My experience: I have only had this service for about 2 months from the date of this review first off. #1 I set this service up online to get a discount. BIG MISTAKE ON MY PART!! It started out fine the service got set up, I got an email confirmation, they came out and installed the service and it was up and running without a hitch....UNTIL my husband saw that the install was done horribly! There were sharp objects sticking out of places and even cut my husbands hand whilst trying to correct the bad installation! #2 I get my bill and I notice that it is more than what I had agreed to. All I can say to that is READ THE FINE PRINT! They have STANDARD FEES that is attached to all their services that they don't have to outline in the breakdown of your bill/contract. #3 When I called about all of these things the rep basically told me that it was my fault and I took a risk in ordering online. Fine. I will accept that. They gave me $5 off my bill (whoopie). #4 For whatever reason they are having issues with Viacom. several of the channels that I agreed to pay for were canceled. Now this is the icing on the cake for me at this point. I'm done and want to just cancel the service. I call to see what can be done to cancel this service, because at this point I don't want another measly $5 credit to shut me up. I was done. Finally after waiting for literally 35 mins (I was documenting the time) A rep comes on from the cust retention and cancellation dept. She goes on to tell me that again it was my fault for signing up online lol although they encourage you to do it this way by offering a discount to do so! Also there is NO WAY to be let of the contract (even though you are not getting what you signed up for) without an early cancellation fee of: wait for it.........$460! WOW lol. why is that, you say? "Because in the Our Services portion of your customer agreement Direct tv reserves the right to CHANGE, ALTER, ADD OR DELETE any channels at any given time" "Sorry! you will be seeing a $10 credit on your bill have a nice day!" Needless to say this is the worst service I have ever gotten and I CANNOT WAIT until my contract is up so that I can promptly cancel this service if I don't find a loophole in this contract before hand. read more

Awful. On Demand never works no matter how many times they send out a technician to fix it. They also want to charge you every time they sound out a technician to fix the service you're paying for them to provide that they aren't providing. read more

This review I hope will save everyone who reads it from getting involved with the worst company I've ever had the displeasure of working with in 40 years. They lied to me from day one about what the would provide me with and what the cost would be and after multiple go around with them and countless hours with them on the phone they refused to own up to any of it and when I threatened to cancel my service all the did was hide behind a 2 year agreement and threaten to have our credit ruined and garnish our wages if we didn't keep paying. Do yourselves a favor and stay 1000.00 miles away from them the robbing people without a gun and then hiding behind their contacts instead of fixing the problem trust me stay away you'll thank me for it later read more

I have been a Directv customer almost it's inception! I'm almost ready to leave! I called one night back and asked for 'Technical Service' as I had a question on how to operate something. I had been seeing ads for 'voice command' for Directv but didn't understand how to purchase it. I spoke with someone I learned was named 'Shanfanta' and eventually her supervisor named Corey. Shanfanta as it turned out 'lied' to me! I asked her on what I'm told was a taped line if they want to look, about 'Voice Command'. She told me at first that they haven't been 'trained' on it. Then that it was 'not available' because it was new. I asked her how they could be advertising it on National TV if it wasn't available and no one knew how it worked. After about 10 minutes speaking with Shanfanta, I asked for a Suoervisor, after another wasted 10 minutes in hold I spoke with someone who claimed to be named 'Corey' her supervisor, I had my doubts if he was, but what else could I do. I related my story to 'Corey' and he assured me she would be spoken to about her lies! He then went on to tell me that they did in fact have and offer 'Voice Command' BUT only for certain units and were having difficulty with its operation. He went on as though he was reading to me how to set it up. Eventually I learned I could just as easily have gotten the info from a website if anyone would have told me about it in the first place. I really dislike being lied to when calling any place offering ' TECHNICAL SUPPORT'! It tells me that the company may not know what they are doing. AS OF NOW, I AM OFFICIALLY LOOKING TO LEAVE DIRECTV DUE TO THE TREATMENT AND OUTRIGHT LIES! I hope someone from Directv reads this (unlikely) and calls to tell me what in fact is being done about the incident, before I leave. My advice for now is stay away from Directv, THEY LIE TO THEIR MOST LOYAL CUSTOMERS, SO THEY WILL LIKELY LIE TO YOU ALSO! read more

I wish I could give 0 stars! This is by far the worst company that I have ever dealt with! When I signed up for a basic package at Directv last year (I had no choice, since my building made a deal with them), they gave me a trial period for HBO and NFL Sunday tickets. I told them that I didn't want that, but I was told that I had no choice. Anyway, after 3 months I noticed that my bill went up. I called their customer service, and they told me that HBO had "automatically" been renewed. I said that I had never signed up for HBO, while their customer service rep said that I had to explicitly cancel it after the trial period, that I never asked for, by the way. Luckily I managed to remove HBO, but discovered a new surprise last month when I saw that I was paying over $30 a month for NFL Sunday tickets. I called their customer service again and told them that I don't want that package. I never signed up for it, especially since I never watch football. Again, they said that it was automatically renewed, and that I would have to explicitly tell them to cancel. I told them to cancel straight away, at which they said that they could not do that. Once the season had started, I was locked in, and there was nothing they could do about it. They said that they had sent out a renewal notice both via mail and email. But, I had honestly never received it. EVEN if I had, I am appalled by their practice. "We'll give you something for free, even if you don't want it, but we'll automatically renew it if you don't tell us you no longer want it when the trial period runs out". It's just shocking! Anyway, terrible ethics, terrible customer service, terrible business processes....just a terrible company, and I'm surprised that they're allowed to do what they do! read more

OMG. Directv used to have fairly good customer service but ever since they were bought by ATT it's went down hill. Maybe it has nothing to do with ATT but the timing is suspicious. I had an error 771 appear on my TV and they said it would be 9 days until someone can fix the problem. I told them that was unacceptable so they said they'll have the local office call me tomorrow. I got a recorded message today and had to call back. On hold for 10 minutes until someone answered. Then get this, the guy answers and I tell him what happened and I need for someone to fix the problem tomorrow. The guy tells me there has been 1,000 calls today so far and they are real busy but he'll get someone over in the morning. He goes to hang up. I had to stop him to let him know that I never gave him my name or anything. He goes, "oh my bad." I can almost guarantee that no one will show up at my house in the morning. If I have to wait 9 days to get my tv fixed they just lost a customer. #wasafanbutnotanymore 12.16.16 OK the guy did show up and was very good. He fixed the issue and was very nice. So I raised my rating from a 1 to a 4. read more

Directv Your tv will go out when it's raining or when it's snowing. When ever it snows you will also have to clear the snow from the disk. Your service will return once it clears. Directv will supply no upgraded equipment once you have your equipment you keep it for ever. If however your a new customer they provide them with the latest and greatest at a low cost. They have no customer loyalty program. New customers are rewarded old customers are not. They will upgrade your equipment but your bill will increase and your paying way to much for any cable service these days. Best bet avoid any provider if you can. I know it's sucks but as long as people are will to pay the more there going to stick to you. Got to say, I would not recommend. read more

IF I could give this company 0 stars I would. It has been the absolute worst experience that I could ever have imagined. Here I am trying to bundle my internet and direct tv per their offer of a $10 credit will be applied to my tv bill. After spending over an hour on the phone with them getting bounced around between departments, I get told at the end of setting everything up that my $10 credit does not begin until my 13 MONTH of service. MEANING - I Haven to sign up for ANOTHER YEAR in order to receive this discount. There is NO WAY I am signing up for another year with this company as it is the worst customer service I have EVER encountered. DO not be fooled by all the incentives they throw your way- you loose them all within the first year and they do whatever they possibly can to rope you into more contracts and higher pricing. read more

Directv is the worst! They get a BIG thumbs down. First and foremost, I am sick of companies coming up with required yearly contracts. I'm sorry but you shouldn't be assured of my business if you're horrible...which Directv is. I have had Directv for more than two year. I signed up with them February of 2012 for two years (no choice). I understood that the first year would offer better pricing than the second and I was ok with the price going up a bit. Let's put things into some kind of perspective. When I first ordered directv, I was paying about $90 a month. After the first year ended, the price jumped to about $120 a month. $120 a month?! Really? Just for cable?? And this doesn't include any movie stations!! Being stuck in a contract makes arguing this useless because they simply say that the price changed and if I want to cancel, I'll have to pay a monthly fee. What kind of service is this? So i was stuck...and then my two year period ended and the price jumped up yet again...to $165!!!! I was so outraged and sickened that I immediately started shopping around. Guess what I found? I found a company that offered me internet (105 mbps) and cable (with all movie channels) for about $125. When I called Directv to cancel, the person on the phone at first wanted to "educate" me on why my bill was so high. I told her I don't care what she has to say and just to cancel the account. She then said that she could look at my account and see where they could lower the bill and i told her I am not interested, I just wanted the account cancelled. She then told me that the only reason the other company is a better deal is because it's a new customer special and she said they have new customer specials also. All I can think of is how STUPID this business model is....lure in people with great deals but once they have been loyal to you for a couple years, you jack up the price and expect them to stay by "educating customers", at that point lowering pricing or badmouthing the competition even though they do the same thing. I told her to cancel and that's it. Since that date, I have been called dozens of times by directv in an attempt to get back my business. I told one person who called that instead of contacting me after the fact with a feeble attempt to regain my business, they should have (as a company) did better when they had my business. This kind of take advantage of people who are your customers and then beg them back with wonderful (and temporary) offers is old. Directv will NEVER get my business back! read more

Decent for the first two years and then they make you pay and inflated (triple) bill to prove your loyalty (their words not mine) so they can give you a "promotional rate" again. Once I decided to cancel (because I was moving to an apartment), I spent over 3 hours on hold only for them to drop my call multiple times and never call back or provide clarity on if my services were cancelled. I was forced to call over and over again to even find out if my services were canceled. Expect great customer care for the first year and then for them to not give two s;!@$ about you after that. read more

I decided to get Direct TV because they have the NFL Sunday ticket - thinking it would be great to watch all my teams' games without having to go out in the freezing cold! Well, it was not worth the mess that Direct TV service provides. I have had repeated issues with my service and my bill. I was charged for packages that I did not order, and was billed for a service that their techs never set up with my installation (I fought this for over a year, and was finally given a credit). I hate dealing with them(the hold times can be up to 40 mins), and am waiting for the day that my contract expires. All of you that have Comcast...you really shouldn't complain until you have tried Direct TV. Think twice before installing their service, it is really not worth the hassle. read more

The service is terrible. Constantly lose service for no reason. Then you spend an hour on the phone with someone treating you like one of their service technicians. Reset this. Unplug that. Run this test. And if you tell them you aren't a directv employee but rather a customer they get butt hurt. Also they won't pay to get contracts with a bunch of channels that you won't get so you will miss a bun ch of white sox and Blackhawks games Plus they were double billing me for months and when I called to merge the accounts and remove the charges the first car was ok and supposedly wrote notes on my account and transferred me. When I tried to explain the situation to the next guy he was extremely condescending and treated me like I was the guy that made decisions in life that landed me working in a call center. When I asked to talk to someone else he put me on hold and buried me there. I called back to cancel my service because I spent more time on the phone with them Than I do watch ing TV the person that was supposed to be disconnectin gb my service hung up on me. I hope every last one of their employees contracts AIDS amd dies a slow miserable death without any loved ones by their side and then get stuffed in a utility closet so they don't get a proper burial and their souls never get to rest read more

STAY AWAY!!! Do not give them credit/debit card info if you do. They raise your price without authorization. I used service for the full agreement plus an additional year. Got tired of them stealing money out of my bank account. They tried to keep me by telling me I owed $436 and threatened to send out to collections after literally hours of arguing transfers over the last several months I proved to them I did not owe this money. They are thieves and extortionists wish I could give negative stars they are that bad. Just unbelievable read more

The only reason i gave 1 star is because i cant give zero stars. Awful service that gets interrupted anytime the wind blows. Talking to idiot customer service is like talking to a wall. The thing does not connect to the Internet and they want to charge me to have a service man come out to repair it. Let me get this straight you want me to pay for a technician to fix the issue in your garbage product so you can provide a service for me that i already pay for? What world do we live in that this is acceptable. Then the guy they send out doesn't even have the proper materials to fix my service so I wait around for hours on a Saturday for nothing. Really! So the technician puts a bandage on the issue that last a week and now we are back at square one... avoid direct tv and any att services all together. They dont care about providing any sort of service other than billing you read more

I've been with Directv for 4 years. Yes, the picture goes out for 5-20 minutes during storms, but generally reception is pretty decent. Billing has always been deceptive, requiring a phone call (and the typical long wait on hold) to get a promise of a few dollars off the bill for 6 months, but then the bill starts creeping up a few dollars every month in different areas. Since they've joined with AT&T (I've had wireless and internet with ATT for 16 years), service has gotten worse. I've sometimes actually talked with up to 5 different individuals before they connect me with the right department. Just plan an hour or so on the phone to get anything accomplished. Recently my Directv DVR started grinding, indicating the hard drive was begining to fail. I called (another ordeal) to let them know before it actually died. This is a DVR I am required to rent from them for them to provide me service. They wanted to charge me to ship me a replacement unit. Only after a difficult explanation by me that if it failed they couldn't provide me service so I would need to switch to another provider, did they relent and decide to ship me a replacement for free. You need to simply be quite insistent, without getting angry, and their service reps will eventually come around, after checking with supervisors, of course. I've had Comcast for TV for quite a number of years, until their costs simply became too unreasonable. To paraphrase Churchill, Directv is the worst system out there, except for all the rest. read more

I gave AT&T DIRECTV absolutely no stars funny it makes me give at least one star not by choice!!! do not sign up with this Company Less than a year ago I signed up with DIRECTV AT&T. When signing up they entered my information in incorrectly. My email address was wrong, my security question was wrong, my four digit pin was also wrong, and what I do understand they also entered my Social Security number incorrectly as well. I believe the only thing they got correct was my first and last name. I began to have issues with my DIRECTV due to weather when it would rain heavily my TV would not work at all. So I then tried to contact my new cable company to help me assess the issues, but nobody could help me because I could not access my account due to all my information being entered incorrectly. So I then I went to a location near my residence in hopes that an actual person can help correct my information on my account to make it accessible. Unfortunately I was informed that they could not correct the information that was incorrect and that I needed to go to a corporate branch. On a different day I drove all the way to Buffalo Grove I believe off rand Road was a large corporate AT&T building where I spoke with their manager who explained to me that whoever signed me up made a very large mistake that they could not correct. They suggested that I call your fraud department to see if they can help me because I was still unable to access my account. I called over 11 times which should be documented trying to correct the issue that was made when I signed up by your AT&T employee. Unfortunately nobody seems to care enough to write their wrong at that point I felt that I had no other option but to cancel the horrible service that I was provided. I was a very very very very dissatisfied by your service and I feel like I'm being taken advantage of. And instead of anyone trying at your company trying to help me fix the situation they decided to send my information to collections. I do not believe that I am responsible for the remainder of the balance due to the fact that I called numerous (12) amount of times begging for assistance. At this point I would like to dispute any further payments or services with AT&T and I will never return as a customer nor will I refer any friends or family members and I will suggest that no one considers working with a company like yours. So to whom it may concern please review my file review my request voice recordings from the multiple times I tried calling begging for assistance at this point I am hoping that whoever reads this email will be that one person who can help. Sincerely, Ashley Daitchman A.Daitchman@yahoo.com read more

I just called to report that my TV gets no signal from the DirecTV DVR. The guy I talked to asked if I could get to the back of my TV. I said I couldn't because it's installed in custom cabinetry. AND HE ASKED IF MAYBE MY HUSBAND COULD FIGURE IT OUT!!! I'm so mad I'm just going to have a good cry on my fainting couch, and then bake some cookies and paint my nails. And switch to cable. read more

This has been the worst experience EVER!!!!! Have now called twice for the same issue of a cancelled service in June and they are still billing me. They even admit they received my equipment in June, but are charging me for July and Aug. Ridiculous!!!!!!! This time was on the phone for 1 hr and had to explain my story to 4 people and they still would not fix my bill! One of the ladies forgot to put me on hold and heard her say "well she is just going to be on the phone for an hr". 15 minutes after that was conveniently transferred to another department. read more

Directv is horrible. We lose service multiple times a day. EVERY big sports game we have lost connection. Their customer service is a joke. They are not helpful. They told us we were going to get movie channels for free and then charged us for them. When I called to get it corrected they said I would need to renew our contract because it is up in a few months. No way will I sign another contract with them, unless their customer service is better, the price is comparable and we get reception. They don't stand by their word. Any other service is better. We are will be done with them in March when our contract is up and will not be staying with them. read more

Oh DirecTV how I hate you. You wimp out at the slightest hint of clouds, and certainly can't stand up to the rain and snow of the midwest. It's ironic that the times I most want to sit inside and watch tv are the times you want to be a lazy piece of junk and halfheartedly "search for a satellite signal." Seriously, don't get DirecTV unless its already included in your building assessments, I don't know why my condo association decided this was a good idea. As bad as cable companies are in terms of service, at least you can still get reception when a few clouds appear in the sky. Grrrr. read more