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Ask the Community - DIRECTV

Review Highlights - DIRECTV

Never have any problem with service in the winter with all the snow we get in Chicago.

Mentioned in 3 reviews

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People searched for Television Service Providers 671 times last month within 25 miles of this business.

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Astound - Chicago

Astound - Chicago

1.6
(947 reviews)

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Horrible experience with Astound Customer Service. My building has a bulk account with Astound and…read moreI called on 6/21/26 to get my self-installation kit sent. I accepted the terms & conditions and they said it would arrive 6/26/26. It did not arrive on that date, and I called back on 6/28/26. They could not find any tracking information and could not provide an update on when I could expect it - just "tomorrow". On 6/29/26, again, it did not arrive and they said it was lost. Instead of expediting another delivery, they scheduled a tech appointment on 7/3/26. I called again after not receiving a confirmation and they shared that the appointment was requested, not confirmed, and there is no technician until the following week. I have asked them to expedite the request - I will literally pick up the equipment if needed to no avail. They also cannot provide me any information about my account to check on the technician confirmation. I have no idea if they will show up, where the equipment will be, or when I will be connected to the Internet, despite it being over a week from initial request. Highly disappointed!!!!!!

Layer3 TV

Layer3 TV

4.1
(28 reviews)

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

WOW! Internet, TV and Phone

WOW! Internet, TV and Phone

1.2
(170 reviews)

Don't use this company. The Internet is trash. Customer service is trash. When you call and Try…read moreto cancel service they don't do it. They don't care about their customers because you are only a number to them. I mean if you want cheap that's definitely what it is but not good service.

I do not recommend this company!…read more Unfortunately, my experience with WOW! for business internet and phone services has been very disappointing, and based on what I have gone through, I do not believe this is a reputable company. We initially signed a contract for internet and phone service, but continually struggled with issues on their phone apps that WOW! could not resolve. We managed to work around those problems until our office relocated in May. At that point, we discovered our new location was not serviced by WOW!. Instead of working with us fairly, they attempted to charge an exorbitant fee for not continuing with the contract--even though they did not provide service in our new area. We were told to return the company's phone equipment, which we did promptly. WOW! assured us that once the phones were received, a refund of the fee would be issued in the form of a Visa card. Although we requested a standard refund instead, they refused. Shortly thereafter, they charged our account again, this time claiming that more equipment had not been returned. At no time were we informed that additional equipment was required, and none of the items in our office were labeled with WOW! stickers to identify them. At that point, I was prepared to take the loss--but then another unexplained charge appeared on our account the following month. After five months of back-and-forth, I had no choice but to block WOW! on my business credit card to prevent further charges. This entire ordeal has been both time-consuming and frustrating. If you are considering WOW! for your business, I strongly advise against it. In my experience, the company has not acted honorably, and their practices have caused significant financial and operational headaches.

DIRECTV - televisionserviceproviders - Updated July 2026

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