Have been a customer for ~8 years. It feels like all they care is making a buck off of me. Every year they try to "force" me into changing my package for more money. Couple years ago I was able to get out of the contract and just pay as I go. The idea is to give us flexibility to change carriers. Recently I needed to replace my remote controls. They wouldn't exchange them for free unless I'd sign up to some protection plan. So much for my loyalty and that I have been paying a monthly fee for the receiver in my bill. Even after speaking to a manager they wouldn't allow me to replace 2 remotes (that you can get from amazon for $10) for free. Always wanting to make a buck from me. DON'T USE THEM! Now I'm starting the process to switch providers. read more

Wish there was a zero stars because Directv/ATT would get it. Here is our story: We cancelled them because it was getting too expensive. Directv tells us that we have a two-year contract and they are charging us an early cancellation fee of $100. We have had them since 2012. We didn't know what they were talking about. Well, initially we had 3 receivers. We got rid of one and added it back when we got a new tv. Apparently, they started a new two-year contract when we got a new receiver. My husband called and was given to a customer retention person. He asked for the fee to be reversed. CS person said he didn't have that authority. Asked him who did. CS said billing. Husband asked him to put it in the notes and then called billing a few days later. No notes were in the file. Explained again to woman who said she could do nothing. Asked for supervisor and put on hold. Same person came back and told him she couldn't do anything again. Asked for supervisor again, put on hold. After 40 minutes on this call, they disconnected the call on him. Sent message via twitter. Right away ATT chimes up and messages that they would like to help. Explained situation and they say they can't do anything we have a contract. Apparently, Directv and ATT put far more emphasis on collecting fees then retaining or ever get back customers. We will never be back there again. This is not the first time we have had issues. The last time we had them, we had the most aggressive, rude person trying to keep us from leaving, so this time, we just left. read more

If I could give zero stars I would. My elderly mother was solicited by sales person who knocked on her door and conned her into signing a contract. She was signed up for the highest priced package available. The guy who installed the receiver used a 4K box, didn't leave her a guide and convinced her to write him a personal check for the installation. Any moron who looks at her 10 yr old TV can tell it's not 4K. I spent hours the first day trying to sort this out being transferred to idiot after idiot. Horrible customer service. BEWARE---DO NOT USE THIS SERVICE! read more

Had Direct TV for 20 years. Included in my bill was for service to be provided in the event it went out. So last winter it went out and my wait time was 2 weeks as apparently the dish needed adjustment. For once I am now happy that I am streaming and no more times of TV going out every time it rains or there is a snow storm. I am paying less then half and have more with streaming. If anything Direct TV is price gouging with no service. read more

Unfortunately, thanks to the cadre of idiots on my condo board, I am saddled with having satellite service from Direct TV, the architects of the randomly organized channel lineup and kings of the infomercial channel, rather than the much superior Dish. As you may know, Direct TV recently was embroiled in a programming dispute with WGN. Direct TV went on a short-lived negative campaign against WGN while this dispute lasted that included an email sent to their customers blaming what Pat and Eddie now refer to as good ol' WGN if opening day were to be blacked out. We're talking about the same good ol' WGN of the Cubs, Family Classics, Ray Rayner, Bozo's Circus and Garfield Goose. WGN is like your good ol' grandfather, who was an upstanding guy who never did a bad thing in his life. That's basically what Direct TV took a shot at with their campaign. I doubt many took Direct TV's side in the Addison Street gutter. Direct TV - a band of classic circus clowns. Click. read more

So this guy at Walmart stops me an asks me if I was interested in new promotions DIRECT TV had. I accept the offer with the condition that he assure me I would have ESPN and Lifetime, of course he was only interested in his commission. Days after service I noticed I only had 1 lifetime channel, I called him and since he must of received his commission all he said was call and get it added. I didn't call and didn't pay any mind. I didn't need to watch anything on ESPN as of to date so I didn't noticed I didn't have it, until last Sunday that I am going to watch MJ last dance and surprise NO ESPN. They are close I wasn't able to add it. Long story short I called and called spoke to like 5 different reps. And apparently the highest SUPERVISOR Estelle very rude by the way. After hours trying to get them to realize with examples and dates and names and all she didn't want to help because I was off work and have a balance with a promise to pay May 11 with a card number on file. Knowing that a few minutes before I spoke to her I had spoken to another rep and I proof to her 3 channels had been cancel and she assure me no channels had been canceled Shows you that these people are bunch of assholes yes I said that Because it's always there word against yours and they have the control of everything and it doesn't matter what proof you have it's always their way. DONT GET DITECT TV read more

How dare this company call my house at 8:55 on a Thursday night and try selling me the NFL ticket. I don't even have direct TV and they called at almost 9pm and woke up daughter. I wish I could speak with someone in charge or cared about the consumer. Terrible terrible company doing business this way. read more

After enduring service that stops every time it rains (and even if the wind blows hard) - a messed up order through one of their partner businesses, being mislead about needing a DVR box just to access Demand programming -- they just added insult to injury when I needed to cancel service due to leaving the country. I was told "that's not on our list for a reason to waive the termination fee." REALLY? Then what the hell IS on the list? I'd like to see it. I can't think of a better reason to waive that ridiculous fee. I will contact someone else whom I may be able to reason with about this and update the review accordingly. And I just don't understand how they are allowed to bully people into a 2 year contract. That's just insane. Never again. Never, ever, again. I would suggest you reconsider if you are planning on using their service. Everyone complains about cable, but guess what? You do have access to Demand programming without an extra crappy box. That's how it should be. You shouldn't have to pay more to access Demand programming. That's just robbery. read more

That really should be 0 stars Direct TV is the devil and a bunch of money grubbing stealing life force suckers. I signed up for DTV 4 weeks ago and with the AT&T package and after being totally unsatisfied with my service decided to cancel them. They are now trying to squeeze my for the duration of a 2 year agreement. I was informed at the time of installation that I had 30 days to change my mind and on the 30th day I did and now they are wanting me to pay hundreds of dollars to get out of this contract. What they are saying is that once the equipment is installed you have 1 day, I repeat 1 day, to decide if you want to keep their service. Who decides in one day about a 2 year commitment? Direct TV blows chunks. I have no idea how they think they can get away with this and continue doing business. Terribly disappointed read more

Horrible customer service, almost on the line of being abusive. Just because of their customer service, we switched to Uverse. DO NOT GET DIRECT TV. (Her name was Sally, and if you are reading this "Sally", I hate you. I freaking hate you. ). Update: I have decided I am going to devote my life to ensuring that direct tv fails. THIS TREACHERY CANNOT BE TOLERATED. OBAMA MUST BE NOTIFIED. read more

Do not get Direct TV !! They have lost all the Chicago sports games!!! We are going to move soon and when we do we will be dropping this service!! First they lost channel 2 for a couple of weeks and we lost programs we like to watch and now Chicago sports!! They don't care about there costumers!! read more

I've been with them for over 15 years try to upgrade my TV cable and my internet service they've rescheduled 6 times they still haven't been out after me having to take my time and switch everything around work and taking my daughter to the dentist everything and still haven't been out very poor service very dissatisfied I was a loyal customer but I will be looking for a new service provider anybody looking to get service I wouldn't recommend going with them after getting treated like this read more

This is so unbelievable I can't believe it happened. For those old enough, do you remember the days of long distance company slamming? Long distance company XYZ would call you up and ask if you wanted to change to XYZ as your long distance phone company, and you would say no, but they would switch you to XYZ even if you said no. Due to AT&T buying DirecTV and reading a couple of articles about package deals with AT&T wireless. I called the DirecTV number listed on the AT&T website at 5pm and asked about package deals. I gave DirecTV my name and phone number. The customer service rep said I can help you with your order and I said I am not ordering, I just want to check on pricing and he said you can do than online. Why would a sales rep not tell me about pricing? I said OK, and I hung up. Tonight at 9PM I got a DirecTV order confirmation. I never ordered DirecTV. I called DirecTV to cancel the order and their rep was extremely rude when I told him I didn't order DirecTV. He said he cancelled it. I asked if I was going to get an email confirmation on the order being cancelled and he said i would. I still have not received an email confirmation, so I am expecting a DirecTV installer to stop by now. read more

This was the worst customer service I have ever received. Calling their number gets you to a main menu that is much less than helpful. The people are even worse. The automated system hung up on me twice and the people transferred me five times!! I had originally called because the military moved me across the country and I cancelled my service. I received a check for the prorated month and then received more bills. And when I called no one had any idea what was going on. I will pay more to be with any other company. read more

This is awful! We have put up with weather related problems, for years. Since AT&T has joined with DirecTV, it has gotten much worse. During the final game if the World Series, we lost service for about 1/2 hour. Ok, there was a rainstorm that night. (Why on earth are we paying for satellite service?!) Now, it's beautiful weather in the Chicago area, and we have no service again! The DirecTV service went out over an hour ago, so we cannot watch the Chicago Cubs celebration on our TVs. Big, big mistake. By the way, a call to DirecTV 50 minutes ago had a recorded message saying that there was a problem...No kidding! Now the lines are just busy and you can't get a call through. This just stinks! Csn I rate it "No Stars"? read more

This is a review for Direct TV as a service and not this particular location. It started off rocky as I ordered the service and the technician came on time. He came to my new condo, looked in my closet and common area basement and then said the job can't be done. I called Direct TV and they sent me a new technician the next day who spent two hours hooking up the service and thoroughly explaining why it was taking so long to install. Anyway, the service is great and it's priced a lot better than Comcast. I'd give them 5 stars if it wasn't for the first technician who was too lazy to put in the work to hook up my service. read more

Since Direct TV seems to be the only satellite available to us right now we were forced to switch to them. Sales person told us 1-2 days for install until you actually sign up now it's turned into 4 weeks!!!! The phone call to sign up and get an installation date was timed on my phone 3 hours and 26 minutes RIDICULOUS!! every call to them so far to check on earlier install availability has been a minimum 32 minutes. Today is the install date and I called to verify the arrival time of the tech and it took 3 times to get through to the right department. I am so not looking forward to this service. Can't imagine the length of call time it's going to take when there is an actual problem. We never had a problem with DISH except for their satellite now being behind trees and out of reach after 20 plus years. If you have a choice with providers do not choose Direct TV. read more

On the phone for 40 minutes with tech support. Wanted me to pay a tech $99 to fix it. $13 part but might not be the problem. I gave up. Found self check in menu why didn't they have me do it. I did ask for someone who knows what they are doing. She ignored my request. read more

I give Direct TV a mostly positive review as the service and customer service are both good. There are two areas of weakness that frustrated me as a user of the service that you should know before signing on. First, I'm a sports nut. I use my television for sports a majority of the time that it is on. The NFL Red Zone package is a LOT compared to Comcast's version (my past provider). Direct TV has an exclusive with the NFL and they are not shy about sticking it to the football fan for this programming option. My second criticism is far more damaging to my relationship with Direct TV. The HD DVR times out when you don't change channels after a couple of hours. This means if you are watching a movie, or a sporting event, at some point the TV will turn to screen saver and the sound disappears. You have to press a button on the remote to bring it back. I'm unsure why they don't give the user an option to disable this. It inevitably happens during a pinnacle moment and each time it occurs adds to the frustration. Otherwise, they do a nice job. Fix that DVR and stop gouging football fans and all will be good. read more

been a customer for over 20 years your service sucks. Abox burned out on August 26th. had to wait 10 days for a tech to come out and was told we couldnt get new box until we upgraded scheduled upgrade for next day. tech showed up with no equipment or tools. told us we had not put in a order. now they want us to wait 2 more weeks. i think its time to go to comcast. if i could rate it 0 stars i would read more

I would give this company a NEGATIVE 10 Stars if I could!!!!! One of the WORST run companies pertaining to service in the COUNTRY!!! I have an issue with my satellite dish that requires a service call. All that is needed is a quick realignment of my dish which takes 10 minutes at the most, I would do it myself if I had a ladder. The earliest they could provide a technician out to my home was in 7 days!!! 7 days, REALLY???????? Wow, I wonder how long it would take if an important customer needed service? I guess I'm not that important enough since I've only been a customer for almost a freaking DECADE!!!!! I'm probably going to cancel my service, as AT&T U-Verse said they can complete a new setup for me this weekend! Weird huh, AT&T can set up a new service at my home FASTER than DIRECTV can repair a signal that takes 5 minutes to complete???????? My recommendations below for the CEO to resolve to stop the exodus of customers cancelling their service: -Prioritize service calls by effort, location of customers, and date contacted for service. If you want to provide great customer service, make sure you actually have technicians available. -Provide 24 hour service via phone and technicians on site. -When training support teams, train teams so they are able to handle multiple topics. It's pretty annoying to a customer when you have to be transferred multiple times because support teams aren't trained on a specific issue. Should not the technical support team be able to pull up my contract information????? -Provide some type of reward for loyal customers. There are many other options than DIRECTV out there. AT&T U-Verse, Dish Network, Comcast, etc. Why should I stay with you???? -Customer Service Focus. You have to provide something special to stand out from the pack. Why not Terrific Customer Service?????? This can be a focus for the company. Look into the Agile methodology! -Be Humble. Please don't consider yourself the best because you aren't! Your probably only ahead of Comcast cable at this time and that's not saying much here in the Chicago area. read more

Customer service and billing are the worst ever. DT has been over billing me for 4 months now and cant get it straight. I pay the bill in full one month and get a late notice the next. Loyalty department people have no idea what to do about it. The rep, on two occasions, promised that the problems were resolved, but I still get overbilled and late notices. I have been with these people a long time, but I am done. read more

Direct TV/AT&T have upped their game. I appreciate their improved customer service and better pricing. Even though things were difficult in the beginning, I stuck with them and it proved to be a positive outcome. read more

I've had DirecTV for 3 months this is the second time I've called in with problems with their 'Genie'. I have two of them and both times, now and 6 weeks ago, it has gone out with "Connecting to Video Bridge" messages. The main box works but limits us to one TV. The last time they had to send someone out. Took 4 days. Worked for about 6 weeks. It works one day and just stops. I'm currently on hold waiting for useless customer support to tell me about using reset buttons that won't fix the problem. They promised a credit to my bill the last time. It never showed up. I'm fed-up with useless DirecTV. read more

Do not go with this company service goes out when u get a minor rain storm there customer service is the absolute worst they are trying to charge me $200 early cancellation fee when I been with them for over 8yrs never go with this company read more

We left Xfinity because we felt it was too expensive. I fell for the BS from a guy stalking people in Walmart. AT&T / Direct TV bundle. He made it sound just as good as Xfinity with cell phones, TV and home phone all included. What he didn't say was that the wifi was pathetic AT BEST!! We can't watch something on demand without being told it can't buffer fast enough and to watch later. WTF!? Can't rent a movie without the same problem. Can't play online games because wifi and speed SUCKS!!! This is only the tip of the iceberg. Sadly, we're stuck in a two year contract. Sorry As$ service. Lesson learned. I had to give at least 1 star to leave a review but they don't deserve even that much. read more

Ha!! Finally cut the cord. Now using u-tubetv for 1/3 the cost. Even more satisfying than saving $100 /month, was knowing my cancelation call to customer service would be my last time dealing with this automation nightmare. Btw, I was transferred 2x, was hung up on once, and overall wasted 30min to simply cancel service. I could go on, and on, and on, but so far, I am happy to have all the same channels, through U-tubetv, without the 100 or so channels of 24hr crap shopping and other b.s. MAKE THE SHIFT! CUT THAT ROTTEN OVERPRICED CORD!!!!!!!!!! read more

I made a REALLY DUMB MISTAKE and allowed a young door-to-door salesperson talk me into switching to AT&T/Century Link/Direct TV. YES, I admit that I signed the contract at the conclusion of the enthusiastic, hard-sell spiel. My advice to anyone approached by this company is, "JUST SAY NO!!!" While focusing on all the TV programming being offered in a bundle with phone and internet, the part about Direct TV's $300.00 charge for early cancellation (if it was even mentioned) went right over my head. After months of poor internet service (unable to connect or connection constantly dropping), loss of TV signal during wind and rain, and the phone going out for 3 days after a rain storm, I'd had enough of these yahoos and decided to call it quits. Now I'm being billed $300.00 for early cancellation of the contract! The most Cox will charge you for that same event is $120.00 -- which is bad enough -- but $300.00?!!! I tried going to the AT&T/Direct TV office in Phoenix on Camelback Road to speak with someone in person and was told that since I had now cancelled the service, they were "unable to pull up my account" on the system, even though I had not yet paid the final bill. OF COURSE they "can't" help you in person. How convenient for them. Long story short, you will get foreign speakers with difficult accents when you try to call customer service and will get nowhere. Do yourself a favor and avoid buyer's remorse and highway robbery by JUST SAYING NO to DIRECT TV! read more

Att/DirectTV is a very bad company!!! I've had Direct Tv since 1997 with no problems except the rate increases. When ATT bought them is when my problems really started! 1st very high rate increase then they locked my wife in a contract for 2 yrs for them to lower the rates which I thought was still way too high. I had to deal with it. Had a few problems with the connections or boxes and we set up an appointment for service but the person went to the wrong house and could not come to our house which we had lived in the past 2 yrs. They still had the old address but all our monthly bills were sent to the right home. Ofcourse they'll get that right when its time to collect their money. We tried again but service person came out so I returned 2 boxes. Later our last older box wasn't working so I called and asked if they could send a new box like DirectTV used to do. They said a technician had to come out and inspect and replace so we agreed. He comes out and replaces the old box and left, little did I know by doing that they locked you in for another year without informing you! Here's my problem, why am I paying monthly for insurance on the boxes? I finally got out of my contract by stating it was an unauthorized agreement and deceptive practice! Here's the next kicker!!! they didnt tell me they wer going to charge me $200. to terminate my lastest contract which was never authorized by me! There are better services out there and also cheaper! Buy an HD antenna for your local stations which includes many other stations for FREE! Then sign up for NetFlix or Hula and other streaming outlets. Much cheaper then paying ATT/DirectTV This is a very deceptive company! read more

Quite possibly the worst customer service we have ever encountered. One year of incorrect bills every single month. The company's unwillingness to dismiss charges which they incorrectly applied to our account is now forcing us to pay the $240 fee to break our contract. Do yourself a favor and run screaming from the worst company we have ever dealt with. read more

Need to activate our new box and when we call it says someone will be with you in one minute. 47 minutes now and still waiting! We have to because we started the stupid process of activating our new box!!!!! read more

They don't even deserve the one star but you can't write a review without clicking on a star. This company is a joke, I was paying $90 after taxes and fees for the basic package, no movie channels, no sports channels. What makes this worse is, if you pay attention to the menu, you will notice that many of the channels repeat themselves, at least three times. So what are you paying for? Irving really, the satellite is sub par, I had techs come to adjust many times but they could not get rid of the occasional pixilation...with no weather. I recently had my dish moved from the roof to the side of my building because the way the dishes are out on the roof was destroying our roof over time, causing cracks leading to water seeping into my ceiling because I am on the top floor. I filed a claim and was told the fee to move the dish would be waived. It wasn't, it appeared in my bill. It took a while to get this resolved and I was told I would receive my refund on a MasterCard...seriously? They can debit your bill directly from your checking account yet they can't refund money they mistakenly took directly back? I told them to cancel everything and I will return the boxes to wherever I'm supposed to. Do not be fooled into getting this service, it's not worth it and now that they are part of AT&T makes it worse because they suck too. Save your money, find an alternative solution... read more

We were having problems with our service after a storm. We called to get it fixed and were met with nothing but a runaround. I literally spent2 full hour at one time getting transferred from person to person who spoke marginal English. After being on the phone that long I got cut off and had to start the process over again with the same questions! When they finally said they would send a service person to our house the earliest appointment was 12 days later! Ridiculous for the amount if money we spend!! TERRIBLE CUSTOMER SERVICE!!!!!! read more

Miserable to to deal with total crooks they don't appreciate good customers they need investigated they will add bogus charges I called to settle an issue and got hung up on when my contract ended they still charged me. Big mistake to use their service. read more

This is my second lousy experience with DirecTv. In both cases, technicians did their best to fix a problem that was not fixable. Customer Service is non-existent. Service was "installed" (minus the Bundle) a couple of days ago. Stopped the bundle two days before guy was supposed to install. Reason: An irritating "hum" permeates my yard, house etc. I just wanted everything removed. Charged me $345 for never having the service. I finally have learned my lesson. read more

Came back to Directv after leaving2yrs ago, I forgot how bad customer service sucked and how often we had issues with their Dvr's . Have had service 8 days and the dvr has completely died, holiday weekend bad weather and no tv, tech support should be here Monday, customer service issues a $25 credit. They don't give a sh-t about their customer. So sorry I returned to Directv, never again. If they contact you run, but an antenna on your roof. Save your money and frustration. read more

I would not recommend using directv. They came to my home as it took them 6 hours to install and then gave me wrong information about my services. They disconnected my Xbox and DVD player yo use the hdmi cords instead of supplying them like they were supposed to and failed to inform me of that. I proceeded to call and get clarification and stayed on the phone for almost two hours and got no where. The customer service was horrible. As a new customer I have to say I am extremely disappointed and would not recommend. read more

I'll be quick: it's better than Dish, but may not be better than AT&T Uverse or Comcast in terms of customer service! User Interface is much more robust than Dish. Easier to use. Have been fighting pixelation and audio problems since Jan. They gave me problems the first 2 times I called. Third time they offered to switch my box (finally!). Sent me a new one but I wasn't able to install it bc I have too many good shows saved on existing box and don't want to lose them. Pixelation continues, but limited to certain channels and certain time periods that don't correspond to weather. Bc I still have 2nd new box, they charged me for it. Had to call and get return label and will credit after they get it back. Fine, but didn't let me know this was the case initially. Despite my issues, they regularly call to say I'm a "valued" customer and would I like "free" SHO or HBO...which continue to bill after the first 3 free months and require a new 2 yr contract. No thanks, how's about fix my current issues before trying to get me into another contract. Lastly, this month THEY decided that I wanted to be enrolled in paperless billing and discontinued my paper statements. I do not approve of (or appreciate) a company making that decision for me. Sadly, this seems to be the state of affairs for our communication and home entertainment industries. read more

The highest prices for the most mediocre offerings OUCH! I had HBO and showtime and the regular package my bill was near $175 with taxes! Robbery without a gun. I learned to live without them. read more

I've been a customer since 2013. As my bills were climbing higher, I called Direct TV for current customer special as they were offering all the channels for under $100/month for new customers. Their solution was to review my current package and adjusting it to the price I want to pay. Now, I'm paying close to $200 a month just for HBO, basic cable and rental equipment. Good-bye Direct TV. Hello Netflix, tv antenae and Amazon firestick. I've never been happier. $25 a month now for more channels than Direct TV at $200/month. read more