Since the merge with ATT this service has went down hill no NBC and always signal problems, terrible customer service and to expensive.

I obtained Direct TV satellite service through AT&T on March 14, 2018 and cancelled the satellite service on March 29, 2018 due to extremely poor service/and quality of installed equipment. Initially, I was promised voice remote service, yet the technician informed me that Direct TV does not currently offer voice remote service. Then we experienced extremely long wait times when contacting customer service for technical support. We found ourselves constantly running up and down the stairs to reset the system in attempt to correct technical issues that kept resurfacing and downloading one TV episodes or a movie would routinely take over an hour. Then an unscheduled representative showed up at my home to check the outside connection, which I found out was not grounded correctly (when I called to verify the representative and complain that the visit was unscheduled). I received telephone calls to my personal cell phone from the installing technical before 5:30 am, and when I complained the representative attempted to make an excuse for the technician's inappropriate time of call. Considering the two weeks of highly unsatisfactory home satellite service and equipment, sub-par customer service rendered, and the poor communication exhibited I cancelled the satellite service. I immediately received a bill of over $900, so I contacted customer service to rectify the bill. The equipment was returned via UPS Store on April 2, 2018 and equipment charges were eventually deducted from my bill. I immediately received a Direct TV bill of over $900, so I contacted customer service to rectify the bill. On April 20, 2018, AT&T generated and issued a bill for $494.05, so I contacted the billing department again and spoke with Kim #10103230. After speaking with Kim, a bill was generated on April 30, 2018, billing period 4/7/2018 to 4/29/2018 stating the account is disconnected and the previous balance of $438.40 was changed to read New Charges: Other Charges, Adjustments & Taxes -438.40, Total New Charges -438.40, TOTAL AMOUNT DUE $0.00. On April 22, 2018, $122.06 was retrieved from my checking account as the total amount due on the first billing statement. Instantaneously, AT&T automated prerecorded calls began calling my home telephone in attempt to collect the aforementioned credited amount. On 26 May 2018, I spoke with JC #JC765G around 1:20 pm about the billing issue. JC informed me that my billing issue would be resolved within 3 to 4 business days, but refused to provide additional written confirmation of the resolution. On 2 June 2018, we received a letter from AT&T dated 26 May 2018, that our internet and telephone services will be temporarily disconnected if the overdue payment of $494.05 is not received by 1 June 2018. As promised AT&T suspended our services, inconveniencing my spouse that started his last two online classes to finish is college degree. Once again, I called AT&T (4 June 2018) at the telephone number on the letter 1-800-288-2020 and the representative was unable to assist me claiming the system was down. Noticing my disappointment, my spouse contacted AT&T at 10:15 am on 4 June 2018, waited on line for a representative enduring verification, explained the issue repeatedly, requested a supervisor due to the complexity of the issue and was again ending the call without actual proof of resolution. My husband was promised a supervisor (Angel) would call back within an hour, several hours later still no call back. I have verification that the charges were reversed and will gladly forward a copy of this document to whomever needed to resolve this matter. We also ended up calling Direct TV during the lunch hour, spoke with Ira #IM623A, whom informed me that AT&T had paid the bill, so I told him that AT &T did not pay the bill and is waiting for a system annotation that the charges were waived, he put me on hold. When Ira returned he informed me that the charge could be waived if I returned to Direct TV, which I declined. However, Ira though polite was not able to resolve my issue either, but he submitted a request to waive the early termination fee that takes 7 to 10 business days to review before resolution. I was disappointed that a Manager from Direct TV promised me the early termination fee would be waived, then they electronically transferred the debt to AT & T and sent a bill to me stating TOTAL AMOUNT DUE: $0.00. I had never experienced this level of service in 20+ years of cable TV (Infinity/Cox or Time Warner). PS. To avoid further issues (in protest) we paid the $494.05 charge to keep the internet service working and avoid a negative report to credit agencies. However, I am still actively challenging this issues and expect a full refund. read more

Why is AT&T U-Verse customer service so BAD? I returned 3 TV boxes 2 months ago via UPS store as instructed by AT&T, but they keep adding it to my bill. Then I am charged a late fee because I am not paying for these 3 TV boxes. When I call AT&T I only get someone from the Philippines who cannot resolve my issue. That is only after I have been on the phone 13 minutes with the voice prompt computer. I recommend you (AT&T) check out how T-Mobile does their customer service. T-Mobile has the best customer service department. I get to talk to a real person in the USA that can solve my problem on the 1st call. I will never try their AT&T wireless service based on their BAD TV customer service. Also, AT&T does bait and switch advertising. They send you a low offer in the mail and when you sign up the bill is twice as much as advertised. Buyer BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

DirecTv rips you off my raising your bill $40 every month. The service sucks and so does the price. Very rude representatives that will not escalate your call to upper management. Unethical to say the least! read more

Beware of the "Invitation For You:! They LIED from the start and they don't tell you the truth until they actually come out and hook you up with the equipment! The tech had to call them to say what package does she have? Nothing is coming up and BAM that's when it all starts. 1. They won't pay out your current contract! 2. They add all these fees to whatever package you choose! 3. They won't come out and hook your old equipment back up! 4. It's NOT all inclusive as the sales guy told me. 5. No $200.00 Visa Gift Card! Now I am stuck with having to pay another reconnect fee with my old provider! The charges and fees are simply CRAZY!!!!! False advertising at it's best! read more

This company dose not deserve any start rating AT ALL !! I pray I have the right DIRECT TV COMPANY bills go to P.O.BOX 105261 ATLANTA,GA 30348-5261. Anyway I have been a long time customer fir over 10 plus years. And my bill is usually due every 4th of the month . As hard as it has been for me and my family I lost my job last April since then I have yet to find a job. In February of this year my oldest son was hospitalized from a heart attack he suffered so this really put a big damper in our financial situation . I thought that DIRECT TV 1 800 531 5000 would have a heart to understand the hardship me and my family are experiencing. I last month asked for an extension after dealing with a rude customer service ASIAN at that by the name of Kim she only wanted to give me a 3 day extension when I had explained to her several times that me and my family are living off of one income she was rude and did not care I then ask to speak to a manager in which I was trasfered to a Valerie who stated she was a manager ASIAN too . I had to explain everything to her ,now at this point I was well over 1 1/2 hours on the phone dealing with these rude people who I don't know if they were trained properly or not . But by the way they were conducting themselves on the phone I would say NO! so when I spoke to Valerie she stated to me there was nothing I can do to give you an extention so I asked to trasfered me to the department that can tell me how much more time I had with my contract so I can cancel my contract because I was in disbelief so I was trasfered to a department called LOYALTY DEPARTMENT spoke to a woman nsmed Audrey. This lady was a beautiful soul she understood my situation was in tears when I told her everything I have gone threw personally and with DIRECT TV customer service, and Manger. She gave me an extention until the 18th and at that asked me how much can I pay . When I told her what I could afford not once did she complain or said anything negative to me nor was sge ASIAN ! So I call DIRECT TV today 5 /4/ 2017 to ask for another extension low and below what do I get another RUDE ASIAN BY THE NAME OF ANGEL I explain my situation she kept speaking over me telling me she can only give me a 5 day extension when I explain to her my husband only gets paid every 2 weeks . She was very rude ! Tells me for the second time ma'am I can only give you 5 day and that's all !! When I her name she kept ignoring me until I asked her a 5th time what is your name she states ANGEL! I then ask her can I please get trasfered to the LOYALTY DEPARTMENT she says no there is no such thing . I say really then look at the notes on my file and see what was the name of the department that gave me the extention last month she comes back to tell me Audrey the manager gave you abd extention I said ok what department dose she work for . She says ma'am hold on im getting a supervisor for you I said mean while I am waiting can you please tell me what department Audrey works in. I got ignored again! So this customer service representative kept me on the phone while she typed away for 15min. Then she came back stating ok Mrs. Mosqueda im still waiting for supervisor to get on the phone please continue to hold thank you and put me back on hold . Within 5 min the manager Claire comes on the phone ASIAN! and I had to explain to her EVERYTHING I STATED to her how long I have been a customer of there . She had no remorse could care less what me and my family are going through . I asked for the extention until the 14th sge said she can't give me an extention unless I pay the past due amount of $201.54 mind you my total amount due is $ 361.76 I stated to her that I can pay $180. 00 she stated back to me she can not except this amount therefore the extention will not work . I stated to her as a manager you can override things I'm not stupid ! She said I can't and I won't . I then said so for $21.54 you are willing to lose a long time customer of 10 plus years she says there is nothing I can do. I said I understand you don't care you don't know nothing about customer satisfaction, AUDREY was able to do above and beyond why can't you . She said I don't know who she is or what department she works for when the customer service representative Angel stated to me that it said on the note that she sees that I got an extension from the manager last month. So who is lying ! I ASK WHAT KIND OF PEOPLE DOSE DIRECT TV OR SHOULD I SAY ATT HAVE WORKING FOR THEM??? Out of state ASIAN THAT GET PAID 15 CENTS PER PHONE CALL they take care of ..IT'S A SHAME THAT THIS COMPANY HAS GONE DOWN WITH THERE RATING OF CUSTOMER SERVICE SATISFACTION! ! CLAIRE THE MANAGER IN CUSTOMER CARE & BILLING DEPARTMENT HER BADGE # IS 100567808. read more

DirecTV is the most non customer service company that I have ever experienced in my life. I have been in customer service for over three decades and I have never been transferred so many times to a negative manner refuse to be giving credit back have a company not except responsibilities for the back for unused services! Most of their services are contractors and only get 35 bucks a call that the service is so bad! I have paid for service for 2 months and not received what I pay fir. I guess they figure because you only have a few choices you can be treated anyway you can watch cable on your TV and most of us have smart tv now. Reported to FCC. Comcast is better, don't waste your time! read more

If I could rate lower I would. What a terrible experience with customer service! Trying to buy this company's service is like getting a root canal. 3.5 hours and counting on the phone and these clowns can't find my account number! I actually got tired of listening to the tacit apologizing from the Pakistani reps...holy smokes read more

Why even have a store when they call the same crappy customer service number that we do. Got over charged by $400 for Internet and they agree I got overcharged but still can't fix it?!? Go to Comcast instead. read more

If you have snow in the south this system does not work!!! So many much for trying to see a weather report!! Get cable! The video is not good but if you get bad weather it works. read more

I have to say the channel selection is awesome. What everyone should know is the on demand system has not worked for over a year. You can join a program and rewind it to the beginning as advertised. When I called in to ask why on demand and rewind service the rep lied to me and told me it was a problem they had only recently. When I told her I had the service over a year and it never worked the silence over the phone was humorous. I had Comcast before and considering going back. I like being able to watch what I want when I want. You can't do that with directv even at the highest level plan, wh read more

One star only because you can't give a zero rating. We've been customers since 2003. In those days, customer service was actually pretty good. Even if they couldn't solve your problem right away, they, at least understood the problem. Now, since the merger, when you call with an issue, the have no clue. I had one tech try to lie to me, and when I called him on it, he hung up on me. All the others do is search the web site, which you can do, and hope to find a solution. Its also clear that they neither understand the products they offer nor how they relate to each other. I could go on and on about how bad they've gotten, but why bother. read more

Worst customer service. Have been trying to cancel since Sept 2017. Still making calls in Feb 2018 to try to cancel direct tv. Awful. Never again. read more

Another corporate crap of a company with terrible customer service. They do not maintain anything close to an on time install or service schedule. Plus they are all rude and down right belligerent, These companies are arrogant because of the corporate greed and slime that exist at the top. Eventually they are going to rot in hell for their corporate mantra and for the way they treat people. read more

They have actually gotten worse; months later, I switched from DirecTV to Uverse since AT&T has now merged. Trash + trash = SMELLIER TRASH I am experiencing the exact same issue; this time we have everything in writing. They don't care because they know that they have 0 accountability and if they try to rob 30 people and only 15 of them fight back, then they just made a huge profit off of 15 people. Multiple this by the thousands of customers they are ripping off, and they make a tremendous profit off of people's ignorance or laziness. I signed on for a deal, and had the sales rep write down on our contract exactly what our monthly bill is...the first month, we had to spend two hours on the phone to get them to honor the first month's bill that we had in writing. Finally they adjusted it and we paid; now in the 2nd month and the bill is 3x higher, $268 - does that seem like a normal price for cable and internet to you just for one month of service? Is that the quality or product you want; if so, then please feel free to sign up for AT&T DirecTV so that you can experience the year of pain and stress that I have. I am exhausted and now cancelling all services with their company; I've submitted consumer reports and sent a letter to our county reps so they can investigate the fraudulent billing practices with AT&T. You have been officially warned. read more

If I could give them lower than a 1 Star, I would!! We had DirecTV off and on for 12 years and the way they misinformed (I want to say lied, but won't), overcharged, didn't respond to emails, and turned us over to collections for a charge THEY told us we didn't have to pay, is nothing short of inexcusable. I've never been more disgusted by a company. We now have Hulu Live for $39/month and I've never been happier. Do yourselves a favor, and NEVER enter an agreement with this dishonest company! read more

Things to do when you are stuck at home. Well I figured sitting at home with my fractured leg I would get rid of Comcast after bitching about it for a year. So I called Direct TV and placed my order very simple so I thought. THEY LIE. I was told I would get 2 HD DVR recorders and 2 regular boxes. I was also offered East coast and West coast programming which was a huge plus so you can watch CA channels when you get home late. Apparently you can only get them if the networks give you a waiver. Come to find out that they use 3rd party sales people who lie to you jusy to get yor order. When the guy came to install thats when it all fell apart he did not have the right equiptment and did not want to go on the roof etc.... I caled Direct TV and was on hold for 3 hrs speaking to different reps, managers, new sales blah blah blah. In the end I told the the manager I was going to cancel because they lied to me oh and they wanted to charge me$199 for one of the DVR's that was supposed to be free. She said if you dont want it we will cancel your order, So I honnled outside called the guy on the roof and told him I was canceling and he could leave. So if anyone has any suggestions for a good satellite company with East Coast west coast channels let me know. read more

The installer of my satellite disc insisted on putting it on my roof even though I wanted it in my front yard. Now with snow in Atlanta, I don't have TV service and won't have it until the snow melts. The wires going to the disc are on top of my roof shingles. I called and got a recording. Lousy service, so far. read more

Worst Customer Service and outsourced to Manila. Wanted me to pay for correcting their mistake! Signed up for their service at the COSTCO at Cumberland 40 days ago. They have a Box capable of UHD 4K resolution at no additional cost, but neither of the sales reps offered me the service or even asked about what kind of TV I had when I was signing-up. I found about the service over Thanksgiving, so I called them and spent an hour and 45 minutes trying to convince them that they should upgrade my box, All I heard from 5 different people, including a Supervisor was that I was that since 30 days had passed, getting the box that they should have installed would cost me $100. The Supervisor did offer to split the cost. Do not see why I should pay for something that should have never gone wrong in the first place. I did enjoy following the heavy accent, but the real morral of the story is -- do not locate or outsource customer facing functions to countries or cultures that do not understand business culture and service expectation of those that they serve. When I came to the US in 1975 I was extremely impressed with the customer service that "Ma Bell" (now AT&T the parent company of DirectTV). If you dialed a wrong number my mistake, you called them up, and they backed out the charges on the spot. I hope someone at DirectTV reads these comments -- Business and pricing models have changed, but no Company can gain market share without meeting customer expectations. So, in the next few days I will try and call the Atlanta Office, and also go into COSTCO and demand that they pay for DirectTV's mistake and throw them out of their stores. I will also personally bad-mouth them to all my friends. Funny how for a $100 box, they are prepared to loose a customer that pays them $100 a month, when both box models will be obsolete next year and worth nothing. A total inventory write-off of millions of units. Back to Spectrum when my contract allows! AT&T will also loose Internet and Land-Line service revenue. BTW the customer services for all three are not integrated -- REALLY SUCKS!!! Should have read the Yelp reviews first. With a one star rating, I should have walked, because one star is the minimum on Yelp. Mohan Shivdasani P.S. Excuse typos. read more

Very frustrated and disappointed in Directv. Setup appointment today that was confirmed twice because it is on weekend. I cancelled my plans for the day and patiently awaited service people to arrive. During the wait I got two updates on voice mail stating we haven't forgotten about you be there by 4. At 420 I called and was told appointment was cancelled at 230 and was asked "didn't the technician call you because it's annotated that appointment need to be rescheduled." If they knew at 230 why didn't someone call the house to inform me"? I called back and told them to cancel the upgrade altogether because next slot would be on weekday and I'm not missing work when they can't guarantee they will show up. I also told them that I'd call them back on Tuesday to cancel my service afte I've found another provider who can handle their commitments and promises. read more

I used to have directv before. I switched for UVERSE, Good service and no problem with my bills. But an AT&T agent told me to go back to directv because it is better now. I did it and that was my biggest mistake. Directv is worst than before now. I am stuck with that for one year contract. read more

This company has some of the worst representative working for them idiots ! I've spent nearly 3 hours in hold to resolve a problem that they caused with my service. They wanted me to pay more money to fix what I'm already paying for . Spoke with a total of 5 people including 2 mgr/ sups and no one was willing to correct what they had done . I have been a customer for nearly 5 years are longer and this how they treat a valued and loyal consumer ... Would never ever recommend this company to anyone period. read more

I've been using their service for close too the years now. Shortly after thanking me for being a loyal customer, they told me they would be charging me more for my package that has been "grandfathered in" starting this month until I threatened to go to another service. They were then able to lower my bill and keep me as a customer. I shouldn't have to deal with all this in order to continue with the agreed upon service. I've became pretty upset from the situation if you cannot tell. read more

My family and I recently made the switch from cable to uverse. Overall, we were happy with our previous service, but we were unable to get a good wifi signal in our finished basement. We made it clear that this was our main concern with our service, and we were assured that it would not be an issue with uverse. Things became rocky on installation day. When our cable provider installed our old equipment, they told us things could go wherever we wanted, and they were very accommodating. Uverse was not. We were told we would have to rearrange our bedroom furniture in order to have our TV on our dresser. While I wasn't very happy about this, we decided that we don't watch the tv in our bedroom that often, and decided not to put it in our bedroom. We expressed our concerns about our wifi to the installers as well, and they also assured us there would be no issues. Our wifi has gone from slow to nearly nonexistent in our basement. My uploads are taking over ten times as long as they previously were. We called uverse, and they sent someone out to fix the problem. This is when things went from rocky to unacceptable. We were told that things were as good as they were going to get, and that there was nothing they could do. I was lied to from day one when my only specific request wasn't fulfilled like promised. I was robbed when I got into a one year contract that causes me to pay for a service that I am not receiving. Unless this issue is resolved, I will be canceling my service. read more

This is one of those times you wish that you could give zero stars. In my opinion, you should have to have done something right in order to get one star. DirecTv has pretty much not done anything correctly. From install until now, over a year later, we still can't get decent service. On install day about 14 months ago the technician actually left our house without the service working correctly and said that he had to bring some additional equipment back to get the service to work as described. Two days later he returns and leaves again with us having mediocre service in our basement bedrooms and our family room. The signal is constantly dropped any time the sky looks like there might be a storm. Shows don't get recorded. We have had to have our DVR swapped out twice. Do you know what a crazy pain in the ass that is ? You then lose everything you had recorded. We have called several times and every time they come out they can't figure what to do in order to make it work correctly. Last night I called again and said we are still having these problems. They told us that they don't know what else they can do to fix it therefore if they send a tech out they have to charge us for it. We have asked to be let out of our contract but they refuse. I'm not sure how this is good business. Our next step is to file a complaint with BBB. Anyone have any ideas ?? We wouldn't mind keeping our service .. IF IT WORKED. read more

We had DirecTV for 3 years. We would have cancelled sooner had we known that every time they send you a new box, they extend your contract another year. We had nothing but problems with our satellite. Every time it rained, we would get a "Searching for Signal" error. I thought everyone had problems when it rained, until I talked to a neighbor who never had outages when I did. Calling customer service was a nightmare. After spending what seemed like hours on hold, a representative would try some things and it wouldn't get any better. I would ask for someone to come out to re-calibrate the satellite and they said they couldn't send someone out until I called three times. So even though I was PAYING for service, I had to wait until they documented it three times before they would fix it. And each time I called, I was on hold forever. DirecTV does not care about its customers so as soon as we could, we switched! Never again, DirecTV! read more

Please do not consider directv! I was a long time customer and promised a service!! Until I received the bill and stated who ever said it was free was wrong! Said they notated the account but no one from directv seems to locate the info! Stay away from Directv!!!!! read more

If I could less than one I would.. It has been 24 hours since we moved to ATT DiectTV from ATT Uverse. It rained tonight and our TV went out which was our biggest concern in changing to Direct TV. The sales person in the Suwanee ATT store assured us that Direct TV had solved these issues and we would not have an outage. When I called my ATT store I was told they could not help and I would need to call the 800 service number....ugh. When I asked to speak to manager was told she was and I had to call 800 number....I didn't need to call them when they talked us into changing. Comcast may cost more...but they don't go down. Worth the extra money. read more

I've been a customer for 25 years, loved direct tv until att bought it and brought their horrible monopolist inspired culture to this once great company. I can't log onto my account; I can't get a paper bill; I can't pay my bill on line because I can't get to my on line account....spent 1.5 hours on the phone today trying to resolve issues....just easier to cancel, which I did. IRS has bettter customer service.....my advice? Stay away. read more

I have had the time from hell with DirectTV. Same as the others and now driven to tears of pure frustration. The technician damaged two outlets in my bedroom and i've been trying to get it resolved for 5 hours. I've talked to at least 8 people and lost a total of at least 6 hours dealing with this situation. read more

I used Direct TV service in Cary, NC from September, 2017 until February 25, 2019. It was billed through AT&T. I changed to Spectrum because of service interruptions during rain. I attempted to return the equipment the next day to the AT&T store, but they wouldn't accept it, so I took it to the UPS store as instructed on March 6. I received a bill for service through March 23. When I called, I was told I never called to cancel, so I owed for the entire payment period. I was also charged the $200.00 early cancellation fee. Direct TV issued a credit for $172.02 which AT&T does not acknowledge even though I have a billing statement to that effect. Also, AT&T will not wave the charge for the time I was receiving service from Spectrum because I didn't make the phone call to cancel, even though I had returned the equipment and service had been shut off by Spectrum. I am an older widow living on a fixed income and I don't believe this is fair. I recommend you never use service billed through AT&T. read more

DO NOT USE DIRECT TV!!!!!!! To make a ling story short i have made 5 attempts yes i said 5 attempts to have tv installed at my home and to this day i still dont have it!! You will be on hold forever and they take way to long to take care if something! After the 5th attempt i decided not to have cable unfortunately this is the only company that services my complex! Needless to say their customer service is horrible and did absoletly nothing to compensate for taking 3 days off from wk and screwing up my xmas for my kids, instead they tried to charge me $250 up front after having service with them for over a year! NEVER AGAIN!! read more

Wish there was a ZERO star rating. Switched to Direct TV last week...nothing but issues. Horrible service, unreliable system. The technician sent to install the system did not bring the correct tools to install the dish on the roof. He asked if we'd be OK if he put the dish on the balcony (across the front of the house)...sure, then we can just go ahead and start parking our cars on the front lawn. Since the so called "install", we've spent hours on the phone trying to work through error messages. This morning, apparently there is a storm affecting us according to the overseas tech,,,must be a small but terrible weather system circling directly around the dish, since it's calm and dry everywhere else. Really poor system, very unreliable, horrendous service. Only positive is that we are reading more. If you are thinking of switching service, think of all the acronyms for DIRECT and apply them to the front of TV...Indirect-TV, Intermittent-TV, Interrupted-TV, Tricky-TV, Unclear-TV, Obscure-TV....Dishonest-TV. DON'T DO IT!!! read more

What a mistake. I had been using Comcast for years and when I had a problem with the billing I decided it was time to try Direct TV. When I called they said they could replicate the cable service I had for $200 in installation. I figured it was worth it. When the installers arrived I was told that they couldn't provide service to all three TVs like I had with Comcast. They then started to install the Dish without consulting me right off of my deck. When I stopped them and told them I wanted to have the dish placed on my roof like my neighbor had done they said they didn't bring the right ladder so I was out of luck. Fast forward two weeks when I go to use On Demand for the first time I am told I have to spend another $170 in equipment to use it or I can cancel for $420. HORRIBLE, stay with Comcast, they are the lesser of two evils. read more

It's a shame I have to give them even one star. I suppose I can justify it since I have spoken to several well-spoken, knowledgeable IT folks. We got Direct when we moved in to our new home less than a year ago. Our bills are never correct; sometimes they just decide to add extra things without any notification, then I have to call and get additional package de jour taken off. Most recently they decided to tack NFL Sunday Ticket on to my bill...no warning, just magically appeared. We had it last year and decided to cancel it at the end of the season. I even double checked with the CS associate to ensure it had been canceled. Honestly, I almost expected that to happen. It's particularly pitiful when you can count on a company to get it incorrect instead of correct. I think perhaps the worst part of this company, though, is how they manage their products and equipment. We constantly receive a 771 loss signal error. It's $99 charge to have one of their technicians come out and correct THEIR equipment/realign the dish. I could understand if I own the equipment. It's not my problem their equipment is faulty, I pay my bills, they should be able fix their own problems. I promise if a power line came down on my property, the power company isn't going to charge me to come take care of it. Also, when this occurs, you have to use time off from work to meet the technician coming to your house...well earned vacation hours. Meanwhile, I'm also paying full price while receiving no service for days. I will be thrilled when my two years with this company is complete. I will be considering other options. read more

I got a brochure in the mail about switching to ATT Direct tv. I called the number to set up an appointment. When I called it said to have a credit card ready. I asked to speak with a customer service rep. I then proceeded to ask him to schedule an appointment for a rep to come out to explain the process and where equipment would be installed. He said that they do not send out reps and it had to be done over the phone or online and I could not find out where they were installing it until they came to do the installation and after of course I had paid for the new account. I was hoping they were better than Comcast who I currently have. But I guess not. They all suck! read more

Just an FYI to all my friends who have Direct tv. If you get an additional receiver, (which you have to purchase) after you originally sign up it extends your contract another 2 years! I just tried to cancel my service and found out I have a contract until August of 2015, because I added a receiver back in August. My original contract would have been up Jan 2013. read more

Directv offered a much cheaper deal than other companies but their customer service SUCKS!!! I made an appointment for installation on a Thursday for the following monday. I was given a 4hr window from 8am - 12pm and no one showed up or calked. I called tyem 4 times only to be told that someone would contact in 15-20 minutes which never happened. I waited over an hour each time for a call and finally when I called the 4th time the lady said that they wouldn't have the Web equipment until Wednesday. Why not tell me that up front so I could've went to work and not wasted a whole day doing nothing. I'm a stickler for good customer service and based on my experience thus far I wouldn't recommend them to ANYONE, EVER!! read more

If your searching for a cable provider. Steer clear of direct tv. They are the worst!!!! When starting the service I was told that my monthly bill would be $72.99. Some how it changed to over $90 a month. I had to call and get the bill down to what i was quoted. After months and months of calling. I was told "sorry you were given the wrong information at the time of the contract". So basically I'm in a contract until 2018 but was quoted the wrong price!!! Whose fault is that???? AT&T you either own or have a partnership with them so I also blame you. What a rip-off. Not to mention I don't even have service when it rains. read more

Been a client for 7yrs & bill paid on time always. Had issues for 5mths finally spoke to "Robin" Georgia Mgr. Promised to call me back in 48hrs to resolve the issue and NEVER did. Good thing for "Jennifer". supervisor. Donna(rep) and Ajeahe(supervisor). They are the only reason why I am keeping my service now read more