This is my second time trading in my car through Carjoy and with Ross . The experience is very…read moresimple and straight forward. Ross understood my needs and what I was looking for was able to help me narrow down which vehicle we were looking for. Did a lot of the paperwork via docusign and had some additional to sign in person. But very simple. Was in and out with the new wheels within 20 mins Hello kia telluride! They will take care of my old lease Highly recommend will be back again!

Amazing service. I texted Eric about a car I wanted that I thought was a reach. Extremely limited…read moreproduction. He found it in five minutes and I owned it a few weeks later. Absolutely fantastic. I'd never go anywhere else to get a car.

Joey made the entire process incredibly smooth and efficient. He wasted no time and went straight…read moreto work finding me the best deal possible -- far better than anything I was offered at the dealership. The rate and pricing were excellent, and I can confidently say I'm completely satisfied with both the service and the outcome. Thank you, Joey! You're the best. I'll definitely be doing business with you again in the future.

From the owner: At NYAutoBroker.com, we make car leasing simple, transparent, and stress-free. Whether you're…read morelooking for the best deal on a new lease, need help with bad credit, or want to trade in your current vehicle — we handle it all. What makes us different? We're not a dealership — we're your advocate. We work directly with a network of trusted dealers across New York and beyond to beat showroom prices and deliver the exact car you want, right to your door. We specialize in: Personalized service tailored to your needs Credit-friendly financing and bad credit assistance DMV paperwork and vehicle delivery coordination Support in English, Spanish, Korean, and Arabic Serving all five boroughs from our Flushing, NY location Think of us as your personal car concierge. No pressure. No games. Just better deals, done right.

These guys are the real deal, thank you for all the hard work to find m e a great deal!read more

Go to multiple dealerships, get a price , then call Elite and see how bad the dealers are ripping…read moreyou off . Just got my 3rd vehicle from Rob and this is literally the best car leasing experience you can ask for . I've recommended Elite to multiple friends and this place doesn't disappoint .

Stephen is a great person. I haven't buy anything from them but I learn quite alot from the initial…read moreconsultation.

J auto body did an amazing job with my truck, you would have thought it was a brand new truck. J…read morealso did gull detail at no cost, compared to what the truck look like before to looking now like a truck just pulled off the lot, I recommend JJ auto body for any auto body and mechanic work.

I was constantly having issues with my 2018 bmw and knew I wanted a change . Johan helped me trade…read morein my old car and get a fantastic deal on my new lease. First time leasing a car and it couldn't have been easier. Highly recommend!

10/10 recommend Jen S. from this company. She was professional, thorough and got the deals done…read morequick. It was cheaper and easier than going to a dealership (which I hate). Thank you!

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

This is the second time I leased from BestBuy. Mike is always quick and let's me know the current…read moreofferings for July 4th. I received the quote for the Rogue with the specific color in mind on 27th of June. The color I wanted wasn't available in the NY area, he dug around and got one from PA. Literally within 3 days (on 30th of June) he had my car ready to be picked up. Everything was fast, easy and no hassle. (Beside the near 1-hr trip from my workplace to the pick-up location. Gives me plenty of time to properly say good-bye to my current/past car and get emotionally ready for the new one!) He is definitely my go-to guy for leasing a car. Thanks a lot, Mike!!!

I was dreading going through the process to get a new car- the hassle of going to a dealership,…read morenegotiating and then spending the whole day there was not something I particularly cared to do. One call to Christian got the ball rolling, and within a few days him and his associate delivered a brand new car to my door. Imagine my surprise when I walked outside and saw the car waiting for me with a huge red bow! Gaston showed me the ins and outs of the new car, gave me recommendations on how to use optional features and settings, and was patient. Him and Christian took their time to ensure every question I had was answered, and believe it or not, made the whole process fun! They took my old car and even returned the plates on my behalf. Christian was incredibly knowledgeable and insightful, and truly had my best interests at heart. He treats his customers like family and I am surely recommending him to everyone.

This was my first time purchasing a car via a car broker and I must say it was such a seamless…read morepleasurable experience. Christian was professional throughout the entire process. He took the time to find out what type of vehicle we were looking for that would work for my family. He searched far and wide for the particular vehicle I wanted down to the particular color I desired. He got us a really good lease deal within our budget. Furthermore, he personally delivered the vehicle wrapped in a bow and took the time to to explain to my husband and I all the different features the vehicle has. Not to mention that even days after he delivered the vehicle he was gracious enough to answer my call to answer additional questions I had regarding the features in vehicle I was not familiar with. After this experience, I will never purchase a car at a dealership again! All of my future vehicles will be purchased through Christian. I can't thank him enough!

Excellent service! Marvin went above and beyond, answering all of my many many questions. Delivered…read morethe car right to my office. Showed me all the features of the car. Even if I have a question after I recieved the car, he's always available and helpful. Will recommend to all of my family and friends !!

For the past few years all of my car purchases have been made by the honest broker! I haven't had…read moreto step foot in a dealership in so long. You tell him make and model, trim, color, price range, etc and makes it happen. I've saved a lot by having him look over my contracts and avoiding those sneaky fees the sales rep add. Best thing is he delivers the car to you! Save your time and money and let the honest broker shop for you!

Subject: Thank You for Exceptional Service from Eisa Donn…read more Dear Customer Advocate, I wanted to take a moment to share my recent experience with Carvana, specifically regarding the incredible service I received from Eisa Donn during my appointment on September 22, 2026, at around 10:25 AM. From the very start, Eisa made a lasting impression with his warm and friendly demeanor. It's not every day that you meet someone who truly embodies the spirit of exceptional customer service, but Eisa did just that. He was not only courteous and kind, but he also had a genuine way of making the entire process feel easy and relaxed. It's clear that he takes pride in his work, and that really shines through in how he interacts with customers. What I appreciated most was Eisa's patience and the way he took the time to explain everything to me. He walked me through each step of the process, which made me feel much more at ease. It's often the little things that count, and his reassuring manner turned what could have been a stressful appointment into a pleasant experience. I could tell that he genuinely cared about making sure I was comfortable and informed, which meant a lot to me. You should be proud to have someone like Eisa representing Carvana. His positive attitude and dedication to customer satisfaction truly set him apart. I couldn't have asked for a better person to assist me during this appointment, and I believe he is a tremendous asset to your team. Thank you for sending such a fantastic individual to help me with my 2005 Mercedes Benz SL 500. I will certainly share my experience with friends and family and recommend Carvana without hesitation. Warm regards, Dr. Bruce McCurty Glen Cove New York "A Happy Customer"

I had an extremely upsetting experience with Carvana, both in terms of their policies and how their…read morecustomer service treated me. I began a purchase for a 2021 Land Rover Range Rover Velar through Carvana. On March 19, 2026, I received an email from Carvana that my order had been approved. Later that same day, before midnight, I decided I no longer wanted the vehicle and canceled the purchase. I then received another email from Carvana confirming that "Your vehicle purchase was canceled on March 19 at 11:58 p.m. EDT" and that my refund was being reviewed and processed. In other words, I canceled the same day I was approved, well within roughly 24 hours, and long before the car was ever shipped or in transit. The issue is a 690‑dollar "nonrefundable" shipping fee. The day before, on March 18, 2026 at 5:46 p.m. EDT, Carvana emailed me saying they had "initiated your nonrefundable payment of $690.00" to cover shipping and labeled it a "Nonrefundable shipping charge" to my Citibank account. In a small note at the bottom of that email, they added that if I canceled my order by March 19, 2026 at 5:46 p.m. EDT, they would refund the shipping fee. While I did not cancel by that exact timestamp, I did cancel later on March 19--within about 24 hours of approval--and before any shipping actually began or any transport service was provided. Despite the fact that my order was approved and canceled the same day and the vehicle never moved an inch, Carvana refused to refund the 690‑dollar shipping fee. When I contacted support via chat and spoke with an advocate named Amanda, I explained that the car was never shipped, that my purchase and cancellation happened within roughly 24 hours, and that I had emails confirming both approval and cancellation on March 19. Instead of looking at the situation reasonably, Amanda repeatedly hid behind the "nonrefundable" label and the technical 5:46 p.m. cutoff, showed no flexibility, and showed no understanding that they were keeping hundreds of dollars for a service that was never actually rendered. She thanked me for my "patience" while essentially refusing to help. In my view, this is exactly how a policy becomes predatory: Carvana takes a large "nonrefundable" shipping fee up front, then keeps it even when a customer cancels quickly, the car is never shipped, and the company has not actually provided the service that fee is supposed to cover. It may be technically within their fine print, but it feels like they are profiting from customers' cancellations rather than acting in good faith. I will never buy a car from Carvana again, and I strongly encourage others to think very carefully before paying any shipping fee or relying on their customer service to treat you fairly.