The service and quality is fantastic here! Kimi is there consistently and very kind, professional…read moreand absolutely great and easy to deal with. Well done! I recommend Prime Cleaners!

Quality is fine but extremely overpriced. Hemming a simple pair of slacks was $40. I normally pay…read more$20.

I brought a suit and two formal dresses for dry cleaning and the original total was $92 or…read moresomething like that. Outrageous. I mentioned that the Crest fee is actually cheaper and they reduced the price and I ended up paying $71. Didn't know I had to haggle at the dry cleaners... When I came to pick it up two days later at the estimated time, one of the dresses they even pulled out of the back as though they were looking for it, and it was all wrinkled and messed up. I came back later to pick up the entire order and found that the orange dress which had flowers on the front of it had a ruined decorative stitch. The whole point paying a lot of money to have somebody professionally clean that this doesn't happen. I asked for a refund, but they said they're in person alteration lady come in. So I have to come back again to pick up the dress. I came in at the estimated time and the dress was not ready. At this point I've been to this dry cleaners five times for one order. I do not recommend coming to this place.

Been bringing my work clothes here and been very pleased with no issues. Friendly staffread more

I paid more to have the strap on a purse repaired and cleaned than I spent on purse.I should have…read moreasked for an estimate first!

Dependable, nice and affordable. They always do an excellent job with alterations too. Excellent…read moreservice!

I've found Clean Mart to be an acceptable dry cleaner in the Herndon area. Items take 24 hours,…read morewith pickup after 5 pm. If you need same day service, you'll have to drop off your items between 7-9 am. I don't think they offer special 1 hour servicing. If you are looking to professionally launder your simple clothing (shirts and pants, pant suits), they seem to do a good job. They haven't lost any of my clothes, although have apparently list clothing articles belonging to other customers (read the other reviews). For more complicated clothing, like some jackets, suits, and dresses, I would not go here. This is a simple and cheap dry cleaner. They do not seem to know how to take proper care of the more complicated articles of clothing. The two ladies (both Hispanic) you will meet up front speak English well, and also don't take special requests well. Good for simple dry cleaner - not good for your special grandmother's wedding dress.

All of my shirts are made from the same material and fit from the same company. They're all…read moreidentical. I was only using Clean Mart for dry cleaning and have brought my shirts here 4 times with no problems or shrinking. Last time I had 7 shirts cleaned. One of them shrunk a lot during cleaning both in length (barely long enough to tuck in now) and in the sleeves (sleeves come to 2" below my wrist now)The owner refused to take responsibility. She said it was the manufacturer. All 7 of my shirts are made by the same company and are all the exact same size. I have never washed my shirts on my own and it fit perfectly fine before I dropped it off at Clean Mart to be dry cleaned. I showed her all 7 shirts, told her the exact same story, and she refused to admit it could be her fault. Do not use this dry cleaner. They have terrible customer service and if they ruin your clothes they will blame everyone else but themselves. How could it possibly be the manufacturer when it fit last week and the only place my shirt has been since then is this dry cleaner? Take responsibility. I understand shit happens but don't blame me when you're the one that messed up. I spend $40/month on dry cleaning. Replacing my shirt and keeping a long term regular customer sounds like a no brainer to me.

I've tried several cleaners since moving to the area. My usual is ZIPS, but Total Cleaners has…read morechanged my mind. I have tried the "valet" services before and wasn't super impressed with the quality and customer service. I tried Total Cleaners for the first time a few weeks ago and won't go any where else. They sent me a personalized text message thanking me for using them, when they picked up my garments. Then, I received another update letting me know my clothes were ready and on the way to be dropped off. This small touch definitely exceeded my expectations. Needless to say, their customer service is top-notch and the price is definitely a compliment to their attention to detail and stand out service. In addition to their keen eye for detail and service, the MWF pickup schedule really helps and keeps me organized. The person who introduced me to this is Ken Sandy and I have had nothing but a genuine interaction and quick communication. I am so glad they are at my building.

First time user and the service was great for the cost. I appreciate the locker system that…read morereliably picks up and returns your clothes on the promised dates.

Quality was fair to good in the beginning and then it was a downhill slope…read more Went here for two years and it's expensive and the quality is at a steady decline. When they re-do things it's ok but you can't keep dealing with dry cleaning that isn't done properly over and over. Time to move on...

Great place & amazing service! myself and my girlfriend always take are more professional clothes…read moreto the dry clean center they do a very good job and stain removal is very good.

Desire your dry cleaning to smell like body odor? Go to Fair Center Cleaners in Fair Lakes Shopping…read moreCenter! I return a dry-cleaned suit jacket because the arm pits still smelled after Fair Center Cleaners' initial service. I specifically explained this a re-clean because they didn't clean it effectively the first time. Upon picking up the jacket the second time, the same smell exists and is easily detected by waving the jacket around. The staff claim they can't smell any body odor. I was absolutely appalled 1) that they claimed they couldn't smell it and 2) they refused to return the paid amount $8.50. Why would I bother to give them a third chance to 'clean' it again. I explained I have been coming here for a number of years (mostly laundry not dry-cleaning) and asked why they are they lying, not providing a cleaned product, and do they not care about retaining customers. The owner said, 'We don't need your business.' Well there you have it folks, consider finding a dry cleaner that actually needs customers instead of taking money for continued failed service. And note this is not an isolated incident, read complaints from other past customers both on Yelp and Google.

When I take clothes here it gets cleaned well. when I ask them for alterations it's been done…read moreflawlessly. I even had a sport coat altered and it fit great!

Service has been ok during our 3 years of patronage. Then, out of the blue, they decided to start…read morecharging extra for tall shirts (yes I am 6'5"). What is a bit bazaar is that the only difference between a regular shirt and a tall one is an extra inch in the body and sleeves. So, what is the additional cost to justify the up charge? Ten cents? But hey, businesses are allowed to charge whatever they want, of course, and, in the end, they kind of did me a favor. After I quit them, I found an excellent dry cleaner nearby (University Cleaners). Better service, no discriminatory up charges for tall people.

Friendly and prompt service at a fair price. They did a good job, and the items were ready the…read morenext day as promised. They've become our "go to" cleaners!