I call at 4:20 to order some steel that I needed last min , I had already purchased steel in the last two weeks for a job that was pressing. And called at 3 to make sure they didn't close early,(web site says 5pm) and sales tell me 5pm ok great, I call to order and to pay over the phone and let them know that I will be there at 4:50 to pick so they can have it ready rather than just showing up at 4:50. Matt from sales tells me that the warehouse house closes at 4:30. I ask can I pay and they set it out/aside for me to pick up and he tells me I can pay/ order but can't guarantee that I can pick it up. No one said that the warehouse closed A half an hour before the store front. I asked Matt if there was anything he can do to help me out his response was they close at 4:30, how is that for customer service
Great job Dillion in training customer service or helping contractors out or Matt doesn't care as long as he gets to go home on time. Matt is not the sale guy I want working for me that for sure. read more