Was looking for a pair of jeans and whatever might catch my eye. I actually found a pair of jeans that I liked around Christmas time. Now they were on clearance. So of course I took that as a sign. Also I spotted a dress that I liked from Christmas too, but it wasn't on sale or clearance, but I got it anyway. The jeans are embroidered all the way down both legs. Really gorgeous blue flowers. The dress is a full length very full with tank top like straps. Very happy with both in style and fit. Customer service was nice. I asked if the dressing room was open, and she said yes. The room I was in was clean and large enough to try on clothes. I did see some other outfits, and dresses that I liked too, but for now, its just going to be the jeans and dress. read more

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After going here for past 10+ years, the customer service lately these last couple years have been upright unacceptable and rude. Never have I experienced such bad customer service at a store... This one tops it for sure, and it's the worst in the women's department and based on the reviews, it seems like no one is doing ANYTHING to address this problem. I was in LINE with an associate who was helping someone else, and right after they finished, she just left the station without acknowledging me and letting me know that she would be busy and wouldn't be able to assist me. After waiting a bit and realizing she wouldn't be coming back, I asked her if she could assist me, but she said that wasn't her department so she couldn't. I find another associate to help me and on my way out, I see that same previous associate AT THAT SAME COUNTER THAT SHE SAID SHE COULDN'T HELP ME AT with ANOTHER customer. This is unacceptable and so disrespectful. Not only did she ignore me while I was clearly waiting for her help, she straight up lied to me that this wasn't her department and right after she said that, helped another customer at that same counter. I've had another rude experience before this as well, but this one was so absurd I had to share my experience. However, Pat in the bag department has always been helpful and I haven't had any issues with the men's department so far either. But with the horrible customer service I've experienced, I would give this Dillard's 0 stars if I could read more

There are not many shopping options in this area without driving another 30 minutes away so I have had to go here a few times. This Dillard's is actually a really nice layout and clean and stocked well. It's never busy and probably because of their biggest problem.... the employees! They are always horribly rude. If you ask them to do even a little bit of their job, they have an attitude and are terrible towards you. No matter which department! I don't think I've ran into a nice employee at this Dillard's. You would think that in order to keep it open, they would be nicer so customers would want to shop there. They are always visiting with each other and on their phones, so it's a bother to ask to check out. The manager isn't much better either. He had to help me once in customer service for an order and he's just as bad. Does Dillard's want to stay in business?!?! Sheesh. read more

This is a nice Dillards that offered a large selection of mostly designer clothes in a variety of styles. My friend and I were in the women's pajamas section and the employee working the cash register was incredibly rude. When I asked if I could try something on, she rolled her eyes. Later, my friend checked out with her and she was unpleasant then as well. We all have bad days but it was blatantly obvious she didn't care about her attitude or her job. read more

I am a cardholder, recently in 3 separate occasions in bee cave I felt very uncomfortable with the cashier. The lady that check me out was there and did not offer help until I ask her can I check out, she looked at me up to down and down to up first and then check me out with no greeting or thank you in end, this happened 2 times with the same person in women department. Then another time i bought several item for my daughter that I need to return two of them after 3 days. In kids department she make the shirt inside out and check inside, and examine the clothing for at least 8-10 minutes. My daughter even did not try them, tag was in I had receipt also. I was so mad I wanted walk customer service counter and ask for manager to tell her . But because I was so mad I do not want do that. Since then I did not go there anymore and go to Nordstrom that value their customer excellent. read more

April in the shoe department helped me find the perfect shoe for my new dress. I love Dillards for their great customer service.

The store at the galleria in Bee Cave is not worth your time. The manager was rude the employees are rude and don't act as if they know what they are doing. They all give attitude like working at Dillards is a point of pride...I respectfully disagree. It's retail, it's corporate and it is nothing to hang your hat on like you are saving the world by peddling overpriced items that no one needs. read more

The workplace environment is marked by serious issues in both employee treatment and management practices. Pregnant employees are pressured to leave or transition to part-time roles. Confidential personal information shared with management is frequently disseminated throughout the store, and even with a doctor's note, employees face invasive inquiries about their medical appointments. Some managers exhibit unprofessional behavior by openly discussing their personal substance use and personal life issues, using these revelations to manipulate employees into taking on responsibilities beyond their agreed roles. Additionally, managers have been known to threaten falsified accusations to force dismissals and coerce staff into participating in fraudulent activities with company credit cards. Younger staff members are regularly subjected to age-based derogatory comments, and employees have little control over their work schedules, with vacation requests routinely denied. The organization also fails to address racist behavior from customers, thereby placing the burden on employees to handle these situations independently. Furthermore, daily interactions reveal that coworkers frequently express deep dissatisfaction with their work environment, with some even considering suicide. Ultimately, the relentless focus on sales performance consistently overshadows employee well-being, creating an environment where personal welfare is significantly compromised. I will never work with this company ever again. read more

the employees in the men's department just stand around and talk to each other or stare at their phones No one offers you any help whatsoever. There was a guy there named Byron who was amazing and was always so helpful. The people there now are just useless. read more

I see other rave reviews about April in women's shoes - believe them! April provides world class customer service. She went to great lengths to help me find several pairs. This level of customer service is truly next level! read more

I like Dillards,But the lady who was helping me with my shoes was so rude!Her name was April.Basically what happened Is I was trying to get a pair of high heels in a seven so I went over and asked April if she could please get me a pair of those shoes in a seven and to her response was"These are so inappropriate how old are you?" I was very offended because I wasn't asking for her opinion bc that's not her job.At the end we went to get checked out and found out she tried to pull one on us and charge us almost 100 dollars more! So dillards if you wanna deal with April that would be great read more

Wow, how sad. Dillards has really gone down. Hardly can find any help, lots of naked mannequins . Boxes, and clothes lying all over. Pitiful!! For many years it was a reliable store to purchase nicer clothes, not at all any more. read more

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I am eleven years old and today I walked in to Dillards with my friend who is also eleven years old.We walked upstairs and as soon as we grabbed our clothes and we were walking over to the dressing room and Then we were stopped by A quite rude staff member. She had told us that we should go to the junior section because that outfit would not fit us. me and my friend quickly is assured her that we were just trying it on and wanted to see how it fit. The conversation was soon stopped by another lady who walked in and said that she was the only staff member on the top floor. we continued walking to the dressing room, and had to ask the same lady to unlock the doors. she firmly replied, by saying" make sure you hang those up and put them back where you found them!" The tone that she had said it in made me and my friend feel very uncomfortable. we decided we did not want to keep the clothes and we left them in the dressing room. we then continued our walk around the store to the kid section and found a cute fit. we headed our way back to the dressing room and ask the lady again. Can you please unlock the doors. she then raised her voice, and said" I still see those rompers in there , You better put the clothes back!" me and my friend were awfully offended, but decided to still try on the clothes. we didn't think that they would fit so we grabbed the rompers and the clothes we just tried on and we saw a rack full with clothes so we asked the lady do we put the clothes here? she then became furious, and said" I work here to sell you see where I'm sitting over there it's to sell and you guys just thinking it's silly to try and clothes is ridiculous and I know you guys are not gonna buy those clothes!" My friends and I immediately felt uncomfortable and shocked by the rude customer service. But we still continued our walk around the store. We noticed the manager behind us twice, but we are not sure that she was checking on us. We just felt uncomfortable. I do love Dillard's but this rude and disrespectful. Customer service is not OK. I hope you can understand. read more

Dillard's - Department Stores Near Me - Bee Cave, Texas

Great store but me and friends ran into a problem. We were being really respectful and quiet in the dress/ prom dress section. We were just trying on dresses when a staff, (I don't really remember if she was blond or was older and had grey hair) but she was extremely rude. When we were in the dressing room she told us to get out and was rude. read more

I love my Dillards! I always find great merchandise at great prices. Be nice and they will be nice to you, the golden rule works!!! Treat others as you want them to treat you! Returns are easy and they have lots of merchandise!!! read more

Dillard's. They know how to have a sale. Yesterday the store was pretty much covered with sale-on-sale items. No, seriously. Bat-shit crazy sales. Reductions like 65% off plus 40% off on some costume jewelry for my lady friend; one item started at nearly $50 and rang up just under $11. Egyptian Cotton 1000 thread count sheet sets marked down from $119 to under $43. Name brand suitcases marked down 67%. It's not every day you can score sales like these at Dillard's, but it's defnitely not "Galleria" pricing. Or am I confusing the Galleria with the D'oh-main? read more

I tried to exchange a shirt that was on sale that I got for Christmas. I am a paying customer getting more things and they would do a exchange because of a stupid 3 day policy. Most stores regardless on sale or not is at least 30 days read more

I try going to other department stores, but Dillard's always has what I want to wear and a pretty good deal. The Hill Country Galleria Dillard's is more poorly stocked than most locations, and that's what I find frustrating. I don't want to go to Barton Creek Mall, but sometimes if you really need a new shirt or pants, you may not find exactly what you want here. read more

There is a man named Byron who is the best salesperson I've ever encountered. I was pressed for time, to outfit for a funeral. He was knowledgeable, patient, and incredibly familiar with our Bee Cave area. As long as Byron is employed at this Dillard's location, I will be doing business at this establishment. read more

Now, instead of their regular hours, they open at 11 a.m. Not going to post those new hours -- just let us wait for a half hour expecting them to open. Guess it is just too much trouble to let customers know, unless one checks their website -- and we have NEVER had to do that before. Their service has gone downhill in EVERY area. Very inconsiderate. read more

Thanks to this Dillards and its staff, secret Anniversary Project "tango" went off without any casualties. Here is the Yelp approved debriefing: 10:00AM - Little Rooster and Daddy leave the safe house 10:30AM - Arrived at the Dillards in Bee Cave 10:32AM - Looked for clothes for Daddy 10:40AM - Arrived in housewares department. Spoke with Agent 10:50AM - Secured 7 - 5 piece place setting of Fiesta dinnerware 11:00AM - Secured Rooster in car seat 11:05AM - Arrived at loading dock. Secured top secret purchase. 11:10AM - Got the new Toffee Crunch frappachino to celebrate sweet success! Everyone at Dillards went out of their way to help with my purchase. The best part was I paid $24 for each place setting instead of the $48 regular price. The men's department had some nice apparel on sale so I'll be back in a couple of paychecks. My one complaint would be some place to sit (shopping cart) Rooster down while I shop. He weighs just under 30lbs; but that seems to rise with every minute I'm holding him. 5 minutes = 70lb and so on. So, 4 stars for the sale on the dinnerware and the staff. Maybe I should just bring my own shopping cart read more

They use that sleazy sales technique where they don't put any directional signs leading to the bathroom so that you have to wander around and look at merchandise while searching for it. Because of this I have pee'd somewhere in your department store...good luck finding it :) read more

First of all, bought shoes less than 100 days ago (but more than 90). Mens shoes over $200 and they "Look like they're two years old" according to customer service agent. Was sent away to get receipt. When came back with proof of purchase was THEN told because over 90 days, too bad. Even though we visited at day 87 and was told to come back when a manager was in. Worst customer service. No apology. No ownership of selling shoddy merchandise... even with all proofs provided. Will not be shopping here again! #buyerbeware read more

This place has gone up and down on my radar. However my last visit there an employee named Jenni really stepped it up and helped me with picking out w gift. Showed here some pictures of the person I was shopping for and before I knew she had me all lined out. Bravo. read more

Was not allowed to make a return on New Year's sale purchase. Customer support was rude and condescending.

Absolutely no help from employees!! The cosmetic group acts like you are bothering them. I have tried repeatedly to get what I need there since I live close by. Now I'm forced Togo to Barton Creek mall to get what I need. read more

Manager called me with no real excuse but apologized I think Needless to say I got the impression that he doesn't really care This is an overpriced store with s staff of inconsiderate employees the doesn't deserve my business Advertised item but when rang up by rude clerk higher price with No excuse This used to be a good store but now with Kohls and a dozen other department stores they have lost ground and kinda suck read more

I love this small Dillard's. It definitely doesn't have the selection of say, the Domain Dillard's, but it's easily accessible and is rarely crowded. The staff is all very friendly and helpful. If you are looking for a big selection, go into town. If you don't mind a bit of a smaller one, come here. I was a little disappointed that the linen department was lacking in duvet covers, but in a store this size, they can't have it all I guess. Based on location and helpful staff, my favorite Dillard's. read more

The store manager (C-----) has the worse customer service I've ever experienced. It's his way or no way. Even when his employees attempt to offer excellent customer service, he prohibits it. Our family closed 3 Dillard's accounts today over his unethical business practices. If I continue to shop at Dillard's, I will do so online or from another store. read more

I love this store.. Bernice in the men's area is always great to work with. It is not as big as the Barton Creek store, but still has a good selection of men's clothes. I wish the management would increase the amount of men's clothes. read more

Because you can't give a negative star!! A week ago today, 2/17/19, I went to Dillard's Bee Cave, Tx and purchased 585.00 of shoes and clothes for a business trip I was going to on Monday, 2/18/10. I was not feeling well so I decided not to try on the shoes or the clothes because I have never had an issue exchanging things at other Dillard's if they didn't fit before. Once in Fort Worth and at my hotel I unpacked my bags, removed the tags from the clothes to run a quick iron over them so they were not wrinkled from being in the suitcase and would be ready to wear for my meetings the next day. This is routine for me. When I got dressed the next morning, the white pants I wanted to wear were to large so I put on the black pants which fit fine and went to my meeting. Coming back to my room that night I decided I should try everything since they fit so differently. The Michael Kors pants were the only ones that fit true to size. I folded the three that didn't fit and put them in my bag with the receipt however hotel housekeeping had thrown out the tags that were removed and left on my nightstand when I ironed the clothes. These were the only 3 out of 8 items of clothing that I would need to exchange for a smaller size when I returned. My purchase of the shoes was an issue as well. Yes, I should have checked for the right sizes and tried them on but I didn't think I would need to since I was very clear to the girl helping me that I needed a 7.5 in the boots because of boot socks but would need a 7 in the slip on shoes. I purchased the 4 pairs of shoes and 1 pair of boots and left. When I pulled my shoes out of my suitcase to put in the hotel closet I saw that all of the shoes were 7.5 like the boots. The girl at Dillard's pulled everything in 7.5 not 7 in the shoes as I had requested. The boots fit perfectly, the shoes I can't wear because I slip right out of them. All are still in the box and still have the wrapping and shape holder in them and I put them back in the bag to exchange as well. I am now back from Fort Worth and called Dillard's Bee Cave to ask if they had the shoes in a 7 for me to come in and exchange. I drove 40 minutes from my home in Buda to EXCHANGE.... NOT RETURN!! These items so I can wear them. I was shocked and I am furious that when I got there, the manager, Mariah Prana refused to allow me to exchange any of the items from the clothes to the shoes saying that the receipts didn't matter without the tags for the clothes and the shoes she said clearly say all over my receipt that they can't be returned after 3 days... I stated again, I never asked to return a single item, I only wanted the correct sizes which she had in the boxes at the register since I had called ahead and explained I'd be coming to Dillard's Bee Cave specifically to exchange these items. She refused to exchange anything today stating that "DILLARDS WILL NOT BE RETURNING ANY OF YOUR ITEMS TODAY, FOR THE FUTURE YOU SHOULD KEEP YOUR TAGS" and she sent me out with hundreds of dollars worth of items I will not be able to wear when she did have the right sizes in stock and on hold for me at the register! Please keep in mind I was not at anytime attempting to return a single item, only to exchange for the right sizes!! I will never shop at Dillard's again and want an explanation from your corporate office ASAP!! I am going to share this on every review site I can because no one should be subject to this type of abuse where they spend their hard earned money and everyone should be able to wear the clothes and shoes that they just spent hundreds of dollars on! I was humiliated in front of other shoppers and treated as if I were a shop lifter, not the paying customer that I was whom had just spent hundreds of dollars at Dillard's! read more

The store is always clean and well organized. The staff are incredibly helpful and guide you through your shopping by experience with such ease, while remaining cautious of social distancing and respecting Covid-19 precautions. Jennifer helped me tonight, and created a lovely shopping experience that will have me coming back for more sales!! read more

I love Dillards. I love all their shirts and all their sales. I like older different kind or brand. I like the women's department.

This store is oblivious to the competitive retail customer service environment. Just across the street, I walked into an electronics store concerned that I had overpaid for an item now marked down. Without a receipt, they looked up my account by phone number, noted the difference and handed me cash. Nice! Flash forward to Dillards. My wife tells me that the boots I bought her for Xmas a week ago are now marked down. I saved the receipt in my truck. I will just go over and show them, right? Think again smart shopper! After waiting 20 minutes for a manager the rules are explained: I must bring the boots back and return them. They can not have been worn. I cannot buy the same boots back for 24 hours. If they have another pair of the boots in the same size, I can buy those without the 24 hour waiting period. No one with me can buy the boots. (I guess I need to set up a "straw buyer" which...... unlike real estate, is perfectly legal in retail) As I was leaving, the poor woman behind me is getting interrogated as to whether she actually, at some point, put the shoes she was returning on either or both feet. I wished her luck. read more

I see that I am not the only victim of Dillards ABYSMAL customer service. I made many purchases over the web site spending an obscene amount of money at this store during the pandemic. I accidentally bought the same expensive jacket twice and didn't realize it until a day ago. I tried to return it online but was unable to: In the process I saw that it is now on sale. I called the company and spoke to an agent who refuses to let me finish explaining the predicament and kept insistently repeating that more than 30 days had elapsed, which was true, I never contested this. Yet as I tried to explain that the jacket was still sitting in the unopened box, I had all the receipts and that I had spent thousands of dollars with no prior issues or returns so I was asking for an exception be made in the interest of good customer service, she sarcastically repeated the policy again, then said that the item was no longer for sale by the store anyway. I replied that I had seen it for sale on the site the previous night and she said " No you didn't." Imagine how it felt to be called a liar after heavily patronizing this store. I won't do so again and you may want to take my experience and those of others here into account before giving this company your money. read more

I love going to this Dillard's because apparently no one really shops here! I get great items on clearance!

My husband needed a summer suit...and we went to the right place! The young man that helped him pick out a suit was knowledgeable, pleasant and highly professional! It was a breathe of fresh air to receive such great customer service especially in these days where that occurs less and less! Thank you to the gentlemen who helped my husband at the Dillard's Bee Cave store at about 2:00 pm. yesterday. I failed to get your name. Mr. Dillard should recruit you to teach a class on customer service to your colleagues...you sure know a thing or two about that!!! read more

Went this weekend. Not busy on Saturday night. No one acknowledged us. I was alone looking in the Men's section. No one bothered helping me find jeans. We had to search for someone at a register to pay, even then they were not very friendly.. read more

Bought a gift for a friend at 8:15 pm. Took the items to have gift wrapped at 8:22 pm. Clerk at gift wrapped was aggravated that she had to do a task. No one else needing help. Took her 22 minutes to wrap 2 baby dresses!! Said her name was Marie. Said they have a certain procedure for wrapping. Good thing she isn't paid by the package. Avoid. read more

my sandals broke, can't return them until I jump thru hoops to get my receipt from my bank, print it & then I may be able to get my money back on my Made In China shoes! never again will I shop at Dillards. 90% of ALL of there merchandise is MADE IN CHINA. IF you are shopping there maybe YOU should consider keeping ALL receipts, ALL boxes, & ALL stickers they give you upon paying. That is what you are going to need to return! I have nothing, I was planing on keeping them & actually wearing them, SHOCKER. but alas they are broken! Hope my Grandmother has her printer up & running, she's going to need to brush up on her skills, if she is going to be returning anything from DILLARDS! I vow here & now, I don't need nor want anymore CHINESE crap from Dillards. its as much JUNK as there return policy, at least let me EXCHANGE THEM for another pair of the SAME crappy Chinese sandals ! now I just want my $40 & I'm out! later. read more