Was not happy with the service I received. I did not get my husband's death certificate until 8…read moreweeks after his death. The death certificate was stamp by the city 3 days prior. He also tried to overcharge me $279.

From the owner: Rochester Memorial Chapel is committed to serve with excellence in providing caring and…read morecompassionate service to those who experience the trauma of death and bereavement. We provide our services with skill and integrity that we might truly reflect the trust placed in us. Rochester Memorial Chapel strives for excellence in all of our endeavors as we serve the needs of others. We reflect the compassionate and noble goodness of funeral service in caring for the dead and providing comfort, solace and wise counsel for bereaved families. To strives to be a model of funeral service achievement we will seek to provide the finest in professional skill, innovative and caring services. We are family owned operated.

We recently used White Oak Cremation for our mom's death. We were so pleased with everyone there…read more They respond quickly to calls and emails. Since we used direct cremation, as well as a visitation at their Crawford Funeral Home facility, the entire cost was very affordable. I would recommend them highly!

From the owner: Our mission at White Oak Cremation is to maintain extraordinary standards of care, integrity,…read moreconvenience while providing affordable cremation options to all families.We strive to provide absolute transparency at time of arrangements so you and your family know precisely what you are receiving at your time of need. We offer plans for families that are seeking a "less traditional" or minimal service options. Making our costs considerably less and offering the planning of your arrangements online.Our prices and convenient online arrangement process, as well as our barcoding system, are some of the benefits to using White Oak Cremation.Cremation does not limit choices, but, in fact, increases one's options for memorialization. If desired, we can help assist or can host an event at one of our facilities. Our facilities include event spaces in Brighton, Webster, Webster Family Center and North Winton Village in Rochester.

Very welcoming place and caring staff. I have held 2 services here. Unfortunate mistakes were…read moremade during the second service but it was handled professionally and in a timely manner

Had an appointment with someone at the west side funeral home asked a few questions answered…read moreseveral of there questions. When I asked was concerning about family members may lose it they guy was rude to say we don't care about that issue. So you see I went to Rochester ceamation and I only have to pay 1295.00 and the opening and closing of the nitch I bought at white haven which is $430.00 plus an urn which cost what $300.00 . He wanted me to pay a total of $5345.00 He is on drugs ? Plus the only thing I wanted was a church thing that's all .

Our family had called on the services of Falvo Funeral home for decades…read more When my Mother passed away, without reservation, we called on them again. This was our first time working with Mark Falvo. All arrangements were put in order, so we thought. When my Sister, Father, and I, entered the Fairport facility for our private viewing, we discovered that Mark Falvo had switched our viewing room from a large , airy viewing room to facilitate a large crowd of visitors, to a viewing room , separated by wall dividers. When we approached him about this upsetting matter, he gave a sound and dance about the large amount of guests the other family would expect? Never contacting us to alert us to the respective change! After observing the room we had requested , it was easy to surmise that the family had selected a 8-12K casket . This was clearly deliberate on the part of Mark Falvo, catering to the deep pockets of this customer . In addition, we were left with a viewing room, half the size of what we required. It was overcrowded, and uncomfortable for us! Yo add insult to injury, he had booked another client on the other side of the dividers. That family was having an Irish funeral as it were. We were sickened by an event that was heart wrenching to BEGIN WITH. It tore us up. All for the almighty $$! Buyer beware, Mark Falvo is a disgrace to his family name!

Shawn and his father Allan are two of the kindest people I have ever met, this funeral home is…read morenothing but kind, comforting, loving, and they go out of their way to make everything right for the family. It was such an easy process and they went out of their way to be accommodating to the family. My father's funeral service was just beautiful and Shawn comforted us and made a horrible situation so comforting. My mother and I were so moved by everything they did for us. I cannot thank them enough.

To say they honored my grandfather and captured everything that was important to him and our family…read morewould be an understatement. Shawn and his team were extremely responsive and made the most difficult part of our lives easier. When we walked into the funeral parlor we were overwhelmed with emotion as they they had collected pictures from all of our family and had them beautifully displayed all around the room and in a slide show. They also took the initiative to make a guest book that had photos in it, golf cards customized to my grandfather as he was an avid golfer, and honored his service to the Rochester Fire Department with cards that even had the engine that he drove on it. Shawn and his team ensured that no detail was missed. They were extremely supportive and attentive to our families every need and honored my grandfathers life in a way that I could have never imagined. Thank you Shawn for your support and for everything that you did to honor my grandfathers life. We will never be able to thank you enough!

They were great! Very kind, courteous, and professional. We chose direct cremation. There was…read moreabsolutely no pressure to purchase "add-ons". The funeral director comforted my daughter when she went to pick up her mother's ashes. The entire procedure cost $1020. We bought our own lovely urn for $90 on Amazon, and they filled it. My wife would have approved! If you want something affordable, simple, yet dignified, this is place.

From the owner: Cremation Service of Western NY provides cremation services and pre-planning in Rochester, NY.read more

PLEASE BE AWARE. UPDATE! ZERO Stars if an option. After two no show appearances in court, Shawn the…read moreowner of Memories Funeral Home is ordered to pay me the money he owes me in the amount of $2,520. He has yet to accept responsibility for his crooked thievery actions. What a shame? Shame on Shawn for taking advantage of people while grieving. Who needs additional stress in their lives. Avoid the stress, lies, and trips to court and do business with another funeral home/director in Rochester & Syracuse, New York. I'm writing this review on behalf of an immediate family member; I have witnessed the lack of transparency and communication on part of Memories Funeral Home staff and the owner. The only communication that existed was when I initiated contact. I've been lied to on several occasions. A local Faith Base Initiative was willing to provide financial assistance. The Faith Base Initiative told me that the funeral and burial could occur while Memories was waiting for the payment in the form of a voucher. Memories was unwilling to wait and offered to conduct the funeral, and hold on to my relative's remains until they received the entire balance. I managed to secure the payment and paid the balance in full. Memories has been overpaid, and I'm still waiting on a refund 10 months later. Please do your research, there are other funeral homes that provide professional and less stressful business dealings. If you decide to do business with Memories, have all your documentation together. Get everything in writting. If it was possible to rate them 0 stars, I would have gladly done so. Unfortunately, 1 star is the lowest you can rate them. I will add pics later on. UPDATE reimbursement check finally received on 10/14/25. I thought this day would never occur!

I just want to say Thank you to memories funeral home for the beautiful service they did for my…read morefather they went above and beyond to make sure our father was sent home like a King all the staff was supportive they showed love, care, and kindness our family will be forever grateful I recommend Memories Funeral Home they are the best