The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

Vern and his wife were amazing at taking care of my family member. They went above and beyond as…read morewell as out of their way trying to communicate with all family members involved, even though there were constant unnecessary, demands that were put upon them. They made my mom look beautiful just like she was in her better days. I highly recommend them to anyone who is going through such a sad time.

Vern let my relative's body sit for 15 days before anything took place, and he was paid so it…read morewasn't a money issue. He was rude and disrespectful toward me. Very unprofessional. I would not recommend. He did not honor my relatives wishes. There is a place in the underworld waiting for him.

I have since heard from Kelly. She was pleasant to speak with as always. She was very apologetic…read moreabout the check and definitely thought she had sent it. She has since sent a check for $200+. The gesture is much appreciated.

My FIL recently passed at 94 and the family wanted to have a service with an open casket viewing…read moretime and memorial service, followed by cremation two days later. As soon as he passed the nursing home arranged to have him promptly picked up and communication was excellent throughout the process. The service was to be held in the nursing home chapel with reception to follow, which would mean they would have to bring the body back. We arranged to have the casket brought to the nursing home for viewing and the service. Bryan (sp?) and Peter were wonderful and attended to every detail. They visited the nursing home prior to the day of the funeral to scope out where and how to best position the casket for privacy and discussed the best set up to make sure we approved. We worked together to decide timing and flow of private family and public viewing, and our desires to close the casket and say a final goodbye. They were completely respectful, informative, patient and interested in knowing the family's desires and making thoughtful suggestions. When discussing costs and services we felt absolutely no pressure to include 'add-ons' and were even directed towards Amazon to shop for urns for a better price and selection than what they had to offer. The day of the funeral Peter was there with Jackie, and Bryan also stopped in to make sure things were set even though they had had a large funeral earlier in the day. We had no expectation of seeing him that day. Peter also mentioned to me that ours was his fourth funeral of the day but one would never have known that from how he was present and attentive to ours. Prior to the family arriving while Peter was setting up the casket for viewing one of my FIL's nurses had stopped by and mentioned that he was usually clean-shaven (towards the end he had had some groomed facial hair). Peter immediately called me to clarify how he should look and was able to make the adjustment prior to our arrival. At 10pm the night before the cremation, the family changed their mind and decided that they wanted to be present for the cremation. Peter immediately answered our text regarding attending with details as to where to be and when. He met the family at the crematorium and allowed them one last time to open the casket, to include a blanket and to say one last goodbye. The cremation would not take place for another half hour and even though the family decided not to wait Peter, unprompted, sent my husband a short video of the casket going in for cremation. I cannot imagine what more we could've asked for from this experience. I can imagine how upsetting some of the negative experiences described in other reviews must have been during such a difficult time. The overwhelmingly positive experience we had was so comforting and made it so much easier to focus on other important aspects.

Bartolomeo and Parotto has been my family's funeral home for over 15 years. We have used their…read moreservice a number of times over the years. I have always been impressed with not only the professionalism of this company, but the compassion and the willingness to make the funeral of a loved one very personal and special. They even set up video conferencing during Covid so friends and family could still attend the service. Most recently, Dave has helped us as we made plans for the arrangements for my parents. Job well done. We'll be back! (but I'm hoping it isn't too soon.) Bob Bayer

They are the best! Can't say enough good things about Bartolomeo and Perotto Funder Home. Went…read morethrough the worst experience of my life & they helped me through it! Both the brothers were wonderful, but Michael was my funeral director. So lucky i called them first! Little did I know such an awesome reputation Bartolomeo and Perotto! The death of my 33-year-old son was a tragedy, but so pleased with Michael; his compassion and understanding ability are unmatched, getting me through all the complicated arrangements with a different funeral home in Los Angeles and shipping ashes back. Always immediately answers all calls and gets back to my email. Highly recommend!

Very nice service for my friend. They had the open casket viewing on the Chapel. There was ample…read morespace and seating in the pews for a large group of family and friends to gather and celebrate his life. The Signing book for Family and Friends was at the entrance to the chapel. And a memorial cards were there to take. A serene Dove in fight with his photo on the reverse. A printed program with an obituary, and order of ceremony was distributed to the congregation. Afterward the Marine Honor Guard came, taps were played, and two marines folded the flag with such care, respect and honor that moved us to tears. It was not a traditional funeral, yet it was moving and beautiful. .

The staff at Metropolitan Funeral Chapels offer overall superior services. This is my second time…read morehaving the pleasure of working with them at a very difficult and delicate time of life. They were exceptionally professional and provided the best service and value. This company is a blessing to the Rochester NY community.

A great experience. I found the owner and staff to be loving and compassionate. They were creative…read moreand thoughtful in their suggestions in an effort to help me meet my budget limitations. They went above and beyond to ensure my Mom's wishes were met. I highly recommend them to everyone in need.

I'm from out of town and reached out to Jill to coordinate my mom's headstone. She seemed very…read moreknowledgeable and committed to our timeframe for the burial. Today I emailed to check in and received a call back from Jill that our headstone will not be delivered on time. It hadn't shipped yet. I purchased at end of April and was assured it was enough time. Today all I got were excuses. "tarrifs have made US suppliers overwhelmed", "the owner is pulling his hair out", "you had a special order so they probably did all the easy stones first", and "the quarry cutters are out for the rest of the week so it would be a miracle if we got it by the 12th". We are extremely disappointed that no one was monitoring shipping dates through the last three months to alert us of any potential issues nor was I ever told mine was a "special size". I was assured the stone would be in place for our mom's burial. Now my family will never see her headstone in person since we live in CA. They have robbed us of proper ceremony for our mom. They had an obligation to be upfront on delivery before they took our money. If they had I could've gone elsewhere. The lack luster attitude is unacceptable. There was no attempt to make things right, we're just supposed to accept it. I sent a review into the company tonight. I'll see if they have any response or care for the celebration they have stolen from us. I can not recommend this company unless they make it right and have our mother's headstone in time for her burial.

My experience with Matt at Rochester Cremation was simple and pleasant at a difficult time. I made…read moreout the form on their website before coming in for an appointment. All of our questions were answered and only a few signatures were needed.

To be honest here, I initially left a pretty scathing review for this company. I had, what I…read moreconsidered, a less than satisfactory experience as far as phone customer service. However, after the review I found out that a call center was responsible for my issues. The owner of the company reached out to me and made sure I was taken care of and apologized for the issue. He truly knows what customer service is about and loves his business and what he does. With any business, small mistakes can happen, but in the end it's all about how much you care. This company cares.