I only write reviews when I believe that the services that I receive are outstanding relative to…read morethe price paid. This is rare unfortunately in today's world. I can honestly say I had an outstanding experience with Falvo Funeral Home in Webster NY for recent (February 2017) services for my dad. Though this was a difficult time for us, I must say that everyone made the experience outstanding. The end to end experience was simply better than best. Everyone was pleasant, attentive, professional, and understanding. Diana Falvo and Rick Falvo were particularly great. Their energy and people skills are exemplary, Moreover, the home was like a French country house in a beautiful setting that was impeccably clean, beautifully furnished, and with plenty of parking. Their pricing was completely transparent and very reasonable - particularly for the service and the setting. I highly recommend anyone in the Rochester area that wants a beautiful service, in a great setting, at a reasonable price.

When it became time to seek out a funeral home for the passing of my wife's mother we looked around…read morewebster and saw there were a couple options. Being unprepared we started asking a few friends about the experiences they had with funeral homes in the area. The one name that came recommended multiple times was falvo's. Well we had been there a few times and if you have seen the building your first thought would probably be similar to mine which was we couldn't afford to go there. So we decided to call the smaller funeral homes in the area first and after the first two phone calls we noticed two things; prices apparently vary pretty significantly and even though this should be a time of compassion both calls were extremely business like with no sorry for your loss and a lot of talk about money and it being required at the time of our meeting. Well that all changed when we finally decided to call the falvo's. Within the first breathe of me explaining the situation I was FINALLY greeted with a very sorry for your loss and at this time I can answer as many questions you may have. It may sound simple but that was the first time I felt comfortable in these conversations. After a few minutes of discussing our options and the price differences we were shocked to find that not only were they extremely caring but their cost for the same services was less than the two other funeral homes. I can not explain how grateful we are for making her look so beautiful that we ended up keeping the casket open even though she had been sick for so long we didn't think it was going to be possible. We will always recommend this funeral home now just like they were to us.

Very welcoming place and caring staff. I have held 2 services here. Unfortunate mistakes were…read moremade during the second service but it was handled professionally and in a timely manner

Had an appointment with someone at the west side funeral home asked a few questions answered…read moreseveral of there questions. When I asked was concerning about family members may lose it they guy was rude to say we don't care about that issue. So you see I went to Rochester ceamation and I only have to pay 1295.00 and the opening and closing of the nitch I bought at white haven which is $430.00 plus an urn which cost what $300.00 . He wanted me to pay a total of $5345.00 He is on drugs ? Plus the only thing I wanted was a church thing that's all .

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.

Was not happy with the service I received. I did not get my husband's death certificate until 8…read moreweeks after his death. The death certificate was stamp by the city 3 days prior. He also tried to overcharge me $279.

From the owner: Rochester Memorial Chapel is committed to serve with excellence in providing caring and…read morecompassionate service to those who experience the trauma of death and bereavement. We provide our services with skill and integrity that we might truly reflect the trust placed in us. Rochester Memorial Chapel strives for excellence in all of our endeavors as we serve the needs of others. We reflect the compassionate and noble goodness of funeral service in caring for the dead and providing comfort, solace and wise counsel for bereaved families. To strives to be a model of funeral service achievement we will seek to provide the finest in professional skill, innovative and caring services. We are family owned operated.

We recently used White Oak Cremation for our mom's death. We were so pleased with everyone there…read more They respond quickly to calls and emails. Since we used direct cremation, as well as a visitation at their Crawford Funeral Home facility, the entire cost was very affordable. I would recommend them highly!

From the owner: Our mission at White Oak Cremation is to maintain extraordinary standards of care, integrity,…read moreconvenience while providing affordable cremation options to all families.We strive to provide absolute transparency at time of arrangements so you and your family know precisely what you are receiving at your time of need. We offer plans for families that are seeking a "less traditional" or minimal service options. Making our costs considerably less and offering the planning of your arrangements online.Our prices and convenient online arrangement process, as well as our barcoding system, are some of the benefits to using White Oak Cremation.Cremation does not limit choices, but, in fact, increases one's options for memorialization. If desired, we can help assist or can host an event at one of our facilities. Our facilities include event spaces in Brighton, Webster, Webster Family Center and North Winton Village in Rochester.

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

Ok, it seems a bit unfair for me to reviewing this funeral home... as I just ATTENDED 2 separate…read morecalling hours here, both YEARS apart. I don't know the full extent as to how this place handles things, the cost, the compassion towards the families, etc. I'm reviewing this as a guest. With that being said, my first impression of this funeral home is: WOW! THIS PLACE NEEDS SOME UPDATING! Like, I'm not sure why funeral homes seem to be stuck in like, 1980. The decor is old, worn and just not very appealing. Faded carpets, ugly wallpaper and heavy outdated drapes and furniture. The sad part is, most funeral homes seems to all resemble this one. So if you buried Grandma 20+ years ago, chances are, this place still looks the exact same as it did then. Funeral homes in general, including this one, need to get with the times and freshen up their look. Let's honor our loved ones in some style.

From the owner: The passing of a loved one is one of the most difficult times for anyone. Families gather and look…read moreto their relatives and friends for support. They come to support each other, to honor the life lived, and to help themselves adjust to the changes in their own lives. We respond to families' needs with respect, carefully listening to their wishes and implementing their suggestions to reflect a true and meaningful personalized service. We take pride in handling every detail with grace and dignity. At Willard H. Scott Funeral Home we are dedicated to providing kind, compassionate and understanding support. Serving Webster NY