Very welcoming place and caring staff. I have held 2 services here. Unfortunate mistakes were…read moremade during the second service but it was handled professionally and in a timely manner

Had an appointment with someone at the west side funeral home asked a few questions answered…read moreseveral of there questions. When I asked was concerning about family members may lose it they guy was rude to say we don't care about that issue. So you see I went to Rochester ceamation and I only have to pay 1295.00 and the opening and closing of the nitch I bought at white haven which is $430.00 plus an urn which cost what $300.00 . He wanted me to pay a total of $5345.00 He is on drugs ? Plus the only thing I wanted was a church thing that's all .

Was not happy with the service I received. I did not get my husband's death certificate until 8…read moreweeks after his death. The death certificate was stamp by the city 3 days prior. He also tried to overcharge me $279.

From the owner: Rochester Memorial Chapel is committed to serve with excellence in providing caring and…read morecompassionate service to those who experience the trauma of death and bereavement. We provide our services with skill and integrity that we might truly reflect the trust placed in us. Rochester Memorial Chapel strives for excellence in all of our endeavors as we serve the needs of others. We reflect the compassionate and noble goodness of funeral service in caring for the dead and providing comfort, solace and wise counsel for bereaved families. To strives to be a model of funeral service achievement we will seek to provide the finest in professional skill, innovative and caring services. We are family owned operated.

I like to visit Mount Hope Cemetery at least once a year. It's quiet beauty and landscapes makes…read morefor a great location to take a walk and enjoy the surroundings. There is lot to observe including grave sites of well known Rochester residents such as Susan B. Anthony and Frederick Douglass. The cemetery is well maintained and has historical significance throughout its grounds. Free tours are available from May-October with specific details available on the official website. A must visit historical location in Rochester.

Very impressive historic cemetery. Respectfully walked through many areas, eventually finding the…read moregrave of Frederick Douglass and family to pay our respects to a great man.

We recently used White Oak Cremation for our mom's death. We were so pleased with everyone there…read more They respond quickly to calls and emails. Since we used direct cremation, as well as a visitation at their Crawford Funeral Home facility, the entire cost was very affordable. I would recommend them highly!

From the owner: Our mission at White Oak Cremation is to maintain extraordinary standards of care, integrity,…read moreconvenience while providing affordable cremation options to all families.We strive to provide absolute transparency at time of arrangements so you and your family know precisely what you are receiving at your time of need. We offer plans for families that are seeking a "less traditional" or minimal service options. Making our costs considerably less and offering the planning of your arrangements online.Our prices and convenient online arrangement process, as well as our barcoding system, are some of the benefits to using White Oak Cremation.Cremation does not limit choices, but, in fact, increases one's options for memorialization. If desired, we can help assist or can host an event at one of our facilities. Our facilities include event spaces in Brighton, Webster, Webster Family Center and North Winton Village in Rochester.

Shawn and his father Allan are two of the kindest people I have ever met, this funeral home is…read morenothing but kind, comforting, loving, and they go out of their way to make everything right for the family. It was such an easy process and they went out of their way to be accommodating to the family. My father's funeral service was just beautiful and Shawn comforted us and made a horrible situation so comforting. My mother and I were so moved by everything they did for us. I cannot thank them enough.

To say they honored my grandfather and captured everything that was important to him and our family…read morewould be an understatement. Shawn and his team were extremely responsive and made the most difficult part of our lives easier. When we walked into the funeral parlor we were overwhelmed with emotion as they they had collected pictures from all of our family and had them beautifully displayed all around the room and in a slide show. They also took the initiative to make a guest book that had photos in it, golf cards customized to my grandfather as he was an avid golfer, and honored his service to the Rochester Fire Department with cards that even had the engine that he drove on it. Shawn and his team ensured that no detail was missed. They were extremely supportive and attentive to our families every need and honored my grandfathers life in a way that I could have never imagined. Thank you Shawn for your support and for everything that you did to honor my grandfathers life. We will never be able to thank you enough!

Recently attended a service Saturday, easy to find off Culver and Norton, parking is plentiful…read more Place is clean, well maintained, staff were both kind and attentive. Was appreciative of the services, as with any somber occasion was nice to not worry about anything.

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

When my mother died suddenly, White Haven was very helpful They helped with everything, from there…read moreI give them a 5. They have a Jewish section which allowed a non Jewish spouse to be buried next to them. We bought two plots. Getting the monument has been horrific. Delay after delay. They went through 3 or 4 different reps who did not pass our info along and when time was going by we would call to see what the hold up was and the excuse was we lost track when the person left. We sent in our wording for both the Hebrew and the English. We checked and found mistakes in the HEBREW and it was corrected. The English lettering was fine, but when the proof came back I and My mother's husband did not notice the one letter mistake in a word. My step father signed the proof and we got back a flawed monument. Which, by the way, has yet to be installed 1.5 years after her burial. The problem is they didn't check it eitherand they had the correct english wording. We asked if they would fix this and they said we could for about $2,000! If there was no cost they certainly would do it! When I said I would be writing a review reflecting our experience they responded by stating that the next of kin, my step father, not the owner of the plots, me had the say. When I pointed out its been over a month since he approved it for installation why have they not followed their own advice and listened to the next of Kin? Crickets.......

The officiant was lovely but the chapel was disgusting. We were inundated with bugs, maybe fruit…read moreflies. It really detracted from the memorial.

My FIL recently passed at 94 and the family wanted to have a service with an open casket viewing…read moretime and memorial service, followed by cremation two days later. As soon as he passed the nursing home arranged to have him promptly picked up and communication was excellent throughout the process. The service was to be held in the nursing home chapel with reception to follow, which would mean they would have to bring the body back. We arranged to have the casket brought to the nursing home for viewing and the service. Bryan (sp?) and Peter were wonderful and attended to every detail. They visited the nursing home prior to the day of the funeral to scope out where and how to best position the casket for privacy and discussed the best set up to make sure we approved. We worked together to decide timing and flow of private family and public viewing, and our desires to close the casket and say a final goodbye. They were completely respectful, informative, patient and interested in knowing the family's desires and making thoughtful suggestions. When discussing costs and services we felt absolutely no pressure to include 'add-ons' and were even directed towards Amazon to shop for urns for a better price and selection than what they had to offer. The day of the funeral Peter was there with Jackie, and Bryan also stopped in to make sure things were set even though they had had a large funeral earlier in the day. We had no expectation of seeing him that day. Peter also mentioned to me that ours was his fourth funeral of the day but one would never have known that from how he was present and attentive to ours. Prior to the family arriving while Peter was setting up the casket for viewing one of my FIL's nurses had stopped by and mentioned that he was usually clean-shaven (towards the end he had had some groomed facial hair). Peter immediately called me to clarify how he should look and was able to make the adjustment prior to our arrival. At 10pm the night before the cremation, the family changed their mind and decided that they wanted to be present for the cremation. Peter immediately answered our text regarding attending with details as to where to be and when. He met the family at the crematorium and allowed them one last time to open the casket, to include a blanket and to say one last goodbye. The cremation would not take place for another half hour and even though the family decided not to wait Peter, unprompted, sent my husband a short video of the casket going in for cremation. I cannot imagine what more we could've asked for from this experience. I can imagine how upsetting some of the negative experiences described in other reviews must have been during such a difficult time. The overwhelmingly positive experience we had was so comforting and made it so much easier to focus on other important aspects.

BEWARE I cannot believe how rude I was talked to by the owners daughter. She sounded like she was…read morehalf in the bag. They were supposed to pick my loved one up in the morning. I called the hospital at 8pm and they never even attempted to pick up the remains. Please be clear if you do go with them that you let them know up front that you are not wasting their time with just a cremation. Its not worth their time unless you have full services. And not to mention, their cost is double what the other funeral homes charge. I cannot believe I had to deal with this after losing a family member. DISGUSTING!!!!!!!!!!!