I'm from out of town and reached out to Jill to coordinate my mom's headstone. She seemed very knowledgeable and committed to our timeframe for the burial. Today I emailed to check in and received a call back from Jill that our headstone will not be delivered on time. It hadn't shipped yet. I purchased at end of April and was assured it was enough time. Today all I got were excuses. "tarrifs have made US suppliers overwhelmed", "the owner is pulling his hair out", "you had a special order so they probably did all the easy stones first", and "the quarry cutters are out for the rest of the week so it would be a miracle if we got it by the 12th". We are extremely disappointed that no one was monitoring shipping dates through the last three months to alert us of any potential issues nor was I ever told mine was a "special size". I was assured the stone would be in place for our mom's burial. Now my family will never see her headstone in person since we live in CA. They have robbed us of proper ceremony for our mom. They had an obligation to be upfront on delivery before they took our money. If they had I could've gone elsewhere. The lack luster attitude is unacceptable. There was no attempt to make things right, we're just supposed to accept it. I sent a review into the company tonight. I'll see if they have any response or care for the celebration they have stolen from us. I can not recommend this company unless they make it right and have our mother's headstone in time for her burial. read more