Very welcoming place and caring staff. I have held 2 services here. Unfortunate mistakes were…read moremade during the second service but it was handled professionally and in a timely manner

Had an appointment with someone at the west side funeral home asked a few questions answered…read moreseveral of there questions. When I asked was concerning about family members may lose it they guy was rude to say we don't care about that issue. So you see I went to Rochester ceamation and I only have to pay 1295.00 and the opening and closing of the nitch I bought at white haven which is $430.00 plus an urn which cost what $300.00 . He wanted me to pay a total of $5345.00 He is on drugs ? Plus the only thing I wanted was a church thing that's all .

They were great! Very kind, courteous, and professional. We chose direct cremation. There was…read moreabsolutely no pressure to purchase "add-ons". The funeral director comforted my daughter when she went to pick up her mother's ashes. The entire procedure cost $1020. We bought our own lovely urn for $90 on Amazon, and they filled it. My wife would have approved! If you want something affordable, simple, yet dignified, this is place.

From the owner: Cremation Service of Western NY provides cremation services and pre-planning in Rochester, NY.read more

The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

We can't speak more highly about our experience with Dreier-Giltner Funeral Home. Shawn was readily…read moreavailable, respectful, and provided sound advice, helping us set up a trust in advance for funeral expenses for my mother at our request. He added touches at the wake that personalized the experience for us and meant a lot to my family. His assistant, Sarah, was at hand to answer our many questions. We're entirely happy that we chose Dreier-Giltner for our mother's funeral.

From the owner: The loss of a loved one is difficult, and choosing the best place to honor them with a funeral is…read morean importantdecision. For more than 100 years, Dreier-Giltner Funeral Home in Rochester, NY, has offered funeral and memorial services to grieving families and friends, providing support and personalized options to ensure the wishes of the deceased and their family are fulfilled. This comforting funeral home provides personalization for each service, from specific requests from family and friends to a catalog of products available for the arrangements. Their two large visitation rooms offer spacious and comfortable accommodation, and their chapel can seat 100 people. Their facility also provides ample parking and is handicapped-accessible. The caring staff at Dreier-Giltner Funeral Home is available to help you plan every detail, including the ceremony, burial, and cremation arrangements. They are available 24 hours a day for immediate need, and they also offer pre-arrangement servic

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

When my mother died suddenly, White Haven was very helpful They helped with everything, from there…read moreI give them a 5. They have a Jewish section which allowed a non Jewish spouse to be buried next to them. We bought two plots. Getting the monument has been horrific. Delay after delay. They went through 3 or 4 different reps who did not pass our info along and when time was going by we would call to see what the hold up was and the excuse was we lost track when the person left. We sent in our wording for both the Hebrew and the English. We checked and found mistakes in the HEBREW and it was corrected. The English lettering was fine, but when the proof came back I and My mother's husband did not notice the one letter mistake in a word. My step father signed the proof and we got back a flawed monument. Which, by the way, has yet to be installed 1.5 years after her burial. The problem is they didn't check it eitherand they had the correct english wording. We asked if they would fix this and they said we could for about $2,000! If there was no cost they certainly would do it! When I said I would be writing a review reflecting our experience they responded by stating that the next of kin, my step father, not the owner of the plots, me had the say. When I pointed out its been over a month since he approved it for installation why have they not followed their own advice and listened to the next of Kin? Crickets.......

The officiant was lovely but the chapel was disgusting. We were inundated with bugs, maybe fruit…read moreflies. It really detracted from the memorial.

Recently attended a service Saturday, easy to find off Culver and Norton, parking is plentiful…read more Place is clean, well maintained, staff were both kind and attentive. Was appreciative of the services, as with any somber occasion was nice to not worry about anything.

My FIL recently passed at 94 and the family wanted to have a service with an open casket viewing…read moretime and memorial service, followed by cremation two days later. As soon as he passed the nursing home arranged to have him promptly picked up and communication was excellent throughout the process. The service was to be held in the nursing home chapel with reception to follow, which would mean they would have to bring the body back. We arranged to have the casket brought to the nursing home for viewing and the service. Bryan (sp?) and Peter were wonderful and attended to every detail. They visited the nursing home prior to the day of the funeral to scope out where and how to best position the casket for privacy and discussed the best set up to make sure we approved. We worked together to decide timing and flow of private family and public viewing, and our desires to close the casket and say a final goodbye. They were completely respectful, informative, patient and interested in knowing the family's desires and making thoughtful suggestions. When discussing costs and services we felt absolutely no pressure to include 'add-ons' and were even directed towards Amazon to shop for urns for a better price and selection than what they had to offer. The day of the funeral Peter was there with Jackie, and Bryan also stopped in to make sure things were set even though they had had a large funeral earlier in the day. We had no expectation of seeing him that day. Peter also mentioned to me that ours was his fourth funeral of the day but one would never have known that from how he was present and attentive to ours. Prior to the family arriving while Peter was setting up the casket for viewing one of my FIL's nurses had stopped by and mentioned that he was usually clean-shaven (towards the end he had had some groomed facial hair). Peter immediately called me to clarify how he should look and was able to make the adjustment prior to our arrival. At 10pm the night before the cremation, the family changed their mind and decided that they wanted to be present for the cremation. Peter immediately answered our text regarding attending with details as to where to be and when. He met the family at the crematorium and allowed them one last time to open the casket, to include a blanket and to say one last goodbye. The cremation would not take place for another half hour and even though the family decided not to wait Peter, unprompted, sent my husband a short video of the casket going in for cremation. I cannot imagine what more we could've asked for from this experience. I can imagine how upsetting some of the negative experiences described in other reviews must have been during such a difficult time. The overwhelmingly positive experience we had was so comforting and made it so much easier to focus on other important aspects.

BEWARE I cannot believe how rude I was talked to by the owners daughter. She sounded like she was…read morehalf in the bag. They were supposed to pick my loved one up in the morning. I called the hospital at 8pm and they never even attempted to pick up the remains. Please be clear if you do go with them that you let them know up front that you are not wasting their time with just a cremation. Its not worth their time unless you have full services. And not to mention, their cost is double what the other funeral homes charge. I cannot believe I had to deal with this after losing a family member. DISGUSTING!!!!!!!!!!!